Flyg till Toronto

Minus: The Florence Airport has difficulty with baggage. Had to wait for over an hour.

Plus: This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day.

Minus: Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP.

Plus: Great crew n comfort.

Minus: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Plus: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.

Plus: The crew.

Minus: The time between flights.

Plus: Impressive service... amazing crew, very friendly and professional

Minus: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Plus: Friendly crew, comfortable seats, good boarding process!

Plus: Friendliness

Minus: Food selection

Plus: They had a great selection of movies, each passenger received a blanket and pillow without having to ask, the crew was friendly and professional, and the takeoff and landing were smooth.

Minus: During the reservation process it seemed that the ticket included luggage, and only when I received the ticket I discovered that I had to pay 30 Euro extra, each way, to check in luggage. The ticket was by no means low-cost, so I don't understand why that wasn't included in the price. And the food could have been much better, I really couldn't eat anything and I usually like airline food... :) Thanks!

Plus: Nothing

Minus: Staff with bad attitude and willingness to help...

Plus: The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights.

Plus: Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it.

Minus: Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++

Plus: The rest area

Minus: The airport was cold and it should be warmer

Minus: Short and sweet

Plus: Amazing crew

Minus: Food was ok. Seat was crowded. Everything else was excellent.

Plus: The flat bed

Minus: The Captain made loud announcements waking you up

Plus: The crew was super nice. Everything went smoothly.

Minus: My gluten free meal had a carrot cake... the first ingredient was Wheat! If you have any type of allergy do not trust their food!

Plus: nothing - they misinformed me left and right so I couldnt make properly informed decisions and then denied me boarding and told me to pay for a new flight after having spent over 750 and 3 days 2 nights at the airport due to the mishaps.

Minus: staff that gives the correct information so u can properly plan for the check in and boarding procedures and compassion to advocate to let me onto the flight they made me jump thru hoops just to get onto.

Plus: The crew was amazing. The food was good

Minus: The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear.

Plus: Crew great.

Minus: Seats too close together. Armrest on aisle could not be raised making exit almost impossible.

Plus: Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company

Minus: Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink.

Plus: It was OK experience. Nothing special.

Minus: I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive.

Minus: The plane was older and the screen was very small.

Plus: perfect

Minus: nothing could have made this flight better

Minus: More legroom please

Minus: Only serving beef as meal in economy was not great. A choice would be better.

Minus: Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS

Minus: Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge

Minus: No wifi

Plus: Crew was attentive and accommodating.

Minus: Gates switched 3 times and all bags had to be checked because of a small aging plane.

Plus: They left the bags at LAX. We we’re driving to Sun Valley and don’t have our ski clothes and equipment

Minus: Get our bags to us in the morning

Plus: Well organized and easy to check in.

Minus: No

Plus: All of it

Minus: Nothing Best flight

Plus: Everything was on time, crew was professional, flight was really pleasant

Minus: Boarding was really uncomfortable - line starts at one floor and then you have to slowly climb the stairs one step at a time while holding your carry on bag. Line move slowly because of required security questioning at the gate. It’s an absolutely normal procedure and staff was really nice, but stairs - that’s what make your experience unpleasant.

Minus: I wish there would have been a meal included with the flight.

Plus: Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air.

Minus: Nothing,

Plus: Although I was in Economy, I got a window seat with no one next to me, which made things a lot less cramped.

Plus: inflight staff are good but on the ground staff at airport need a great deal of improvement

Minus: Delayed arrival at Bangalore by more than 1 hour.

Plus: Crew was brilliant

Minus: Food, entertainment program, pillows and blankets would have been nice,

Plus: They hand out wine like it's candy

Minus: Also, they hand out wine like it's candy - be careful!

Plus: Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew

Plus: First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip.

Minus: Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience.

Minus: Only serving beef as meal in economy was not great. A choice would be better.

Plus: The flights and food were good. no problems there.

Minus: There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago.

Minus: Even a small coffee/tea service would be a nice addition.

Plus: Nothing.

Minus: I'm still at Heathrow 12 hours later. I never made it to Oslo.

Minus: Legroom was no better than economy class

Minus: The breakfast scone was disgusting but dinner was great!

Minus: my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons.

Plus: crew was pleasant

Minus: boarding was chaotic

Plus: comfortable plane

Minus: small pastry with coffee

Plus: SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional.

Plus: Nothing

Minus: Everything Worst airline

Minus: Well to make it short, I am about 5'7" and still felt the seats were very closely placed and for long trips it is awfully uncomfortable. The airplanes are very old!!

Plus: Nothing

Minus: Everything. This flight was absolutely horrid and I will never be flying Ukraine international again!!!!!

Plus: It was an easy and seemless process.

Minus: The airport self-check-in and bag drop service was a bit chaotic ie not clear which line was for who etc