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extremely professional staff, wonderful room, amazing location, a simply extraordinary hotel nothing
This is a superb hotel, in a cracking location, litterally a couple of minutes walk from St Mark's Square, and seconds from the airport water bus stop.. The room and public areas were lovely. We saw no evidence of the staff being unhelpful, quite the contrary, they were very efficient, friendly and welcoming. Recommended. Nothing
comfort and design of the room,view breakfast is too expensive
Definitely the location and the cadre, interior opulent surroundings. Professional and courteous concierge service. Comfortable large bed. The magnificent rooftop terrace. The only reservation was our room which although very large with high ceiling yet was quite dated, some worn out furniture, rusty heating grills, insufficient lighting, and mosquitoes. The bathroom was especially not up to par and to the high standard we expected.
The fantastic views across the venetian lagoon - main reason for choosing it. Service was also very high - they really wanted to help, even when the hotel was busy. A true 5* luxury hotel for a special occcasion. Everything was very expensive but it is a 5* hotel in Venice so you can expect nothing else! having a room ovrlooking the lagoon was great but you also get the noise - there is a major waterbus stop just outside (24 hour service) and a continuous flood of tourists passing so you are right in the middle of the bustle of Venice. Choose a room without the views ora hotel in a location away from San Marco if you want peace and quiet.
Location and nice hotel restaurant. We could celebrate the second birthday of our granddaughte with the song of the staff. Expensive
the location, the history and interior fittings of the room,we did not really use any of the facilities we were not there long enough the receptionist said we had a restricted view, this actually meant no view , you could touch the building opposite, this was very dissapointing
The courtesy of the staff, nothing was too much trouble, the room was fabulous and the food superb. The location was just right, the hotel itself was a fantastic building and the decor was out of this world. No
The Terrace Breakfast
Doing nothing for a week
When we were checking-out the money for our staying the hotel took twice from my credit card.
Location, location, location. Felt small & discreet. I cannot fault it. (I did not have any meals there, however).
Location was great. Hotel was beautiful.
fine hotel with fair price -
Great location, short walking distance from San Marco and nice shops and restaurants. Very close to the waterbus. Very elegant, clean and breakfast was excellent. I will come back. Everything was great
Location of the hotel. Room Front desk staff not freindly though!! Charge eight euro for room service whatever the order is!
The hotel was in a good position which enabled us to move around easily. Hotel staff were polite and efficient. Hotel offered 5 star quality and service,
Conceive is well trained & good -Hotel charges for hot water €7/-!! in room for taking my medicine/ Quality of food for Breakfast not of high grade - similar to canteen
Excellent staff help, great position on St Marco, and very near excellent shopping.lso water taxis available right on the doorstep Because of the atreet , the rooms on the canal can be quite noisy.
Everythig was absolutely perfect!!!!!!!
Location ... close to San Marco Square Service was poor. Room facing is poor.
The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.
Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.
Very luxurious. Staff wonderful. Central Location on the canal with superb views and private water taxi station right in front. Room service excellent! The Westin sets the bar very high! TV channel selection poor.
The hotel is beautiful like a palace. Location is excellent. They give you the feeling that your money is the most important thing for them. The ask you to sign several forms, preauthorize you credit card, and, it's a shame, lock your minibar during the last night of your stay!
Westin Europa & Regina is a wonderful place right on the canal with an amazing staff and facilities Nothing
the whole experience,the terrace off our room was perfect the cost of the cheese and ham toasties at 4:00 am !!
Friendly, great service,comfortable room Difficult to find hotel
The location was wonderful! The attitude of some of the staff was snooty and the check in and check out process took forever. We were getting off a cruise coming in and there were many people arriving at the the same time but leaving I was left standing for 10 minutes while the clerk fiddled on her computer and noone else was around. To be fair it was the same woman. The conciere also had staff that was either extremely helpful or curt and unresponsive to inquires. The staff was either very pleasant or very disdainful.
The location was excellent and staff was very helpful and supportive. The hotel is well maintained and charming. The room was well serviced. The hotel met all our expectations--beautiful premises in a charming part of Venice, well connected to visit near and somewhat distant sites of interest to tourists. Yes, the wall was water stained. I informed the manager by a note and received no confirmation or follow up.
This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.
The hotel staff were cold and rude. The room service was very poor.
The Hotel has excellent location and very good service There are multiple type of 'Canal view' rooms that may not always fit the description.
With the fear of Bed bugs these days, I was very concerned, before arriving, but once we arrived and went to our room my concerns were totally diminished. The room was immaculate. no there wasn't anything I didnt like.
Excellent service by staff Room rate (price)
A delightful room and facilties with very helpful and courteous staff in a beautiful city. The jacuzzi on the roof had wonderful views no it was great
Location; luxurious design of the rooms; restaurant; roof terrace - absolutely outstanding view over the city
The facility was fabulous from the roof top dinning to the room itself. The staff was very helpful and polite at all times. The check in staff which seem to be managers is shared with the main hotel and this led to an extended check wait. This comment should not deter anyone from staying here is an outstanding hotel
The beautiful restaurant by the canal and especially our lovely balcony overlooking Venice There was no wine in our mini bar and we always like to have a glass of wine in the evening when changing to go out.
I liked the attentiveness and personal service which was given.Also the fact we were offerred an upgrade on arrival because our allocated room was not ready was a great bonus. Nothing
We were supposed to be in the Palazzo bauer 2 but instead we were in the Bauer in a very old and sad room!!! Really desappointed
Mycket hjälpsam personal i lobby/reception. Egen vattenhållplats. Vi fick ett fantastiskt fint rum. Personalen i matsalen, kändes något oprofessionella
Rent o fräscht rum, bra frukost.Trevlig personal. Nej!
Läget var centralt, gångavstånd till det mesta, shopping, sevärdheter, reatauranger. Vi hade god hjä'lp av kvinnan som arrangerade biljetter, tai etc för gästerna. Sängerna var sköna, runmmen jättefina. Restaurangen hade mycket bra frukostbuffé och bra restarang standard på kvällen. Nej.
Utmärkt läge med närhet till Markusplatsen. Vi blev uppgraderade utan kostnad till en svit. Frukosten lite enkel
Rummen var litet men bekvämt, AC:n fungerade perfekt vilket var helt avgörande för vår upplevelse av hotellet. Badrummet var fräscht och stort. Vi upplevde heller inte hotellet som lyhört. Frukostbuffén var inte den mest allomfattande men god. Dyrt i baren, en läsk för ca 60 SEK.
Rummet var mycket bra, snygga möbler, bekvämt och ombonat. En underbar frukostmatsal med utsikt över Grand Canal. Mycket bra läge nära Markusplatsen och Vaporetton
Läget var bra och centralt. Anexets avlägsenhet som inte klart framgick av beskrivningen.
Hotellet ligger centralt bra, och är mycket enkelt att hitta till. Fantastiskt bra frukostbuffe, vänliga hjälpsamma människor! Inget alls! allt är bra!
Utmärkt läge och god service Nej
Hotellet har det bästa läget man kan tänka sig, vi hade hört att man kunde bli störd av klockljud från kyrkorna men det var inga problem. Det var hårda sängar och kuddar samt inget täcke utan bara en filt.
Läget, läget, läget. allt OK.
Läget, personal Giovani Nej
Bra personal, bra läge nära torget o omgivet av massa butiker. Trevlig lounge och schyssta tofflor uppe på rummet :) Då vi skulle åka tidigt på morgonen fick vi "breakfast boxes" - tyvärr var dessa torftiga - kanske kan addera t ex en liten yoghurt till nästa resenär?
det är nära till alla aktiviteter och har en egen brygga för taxi.En fin frukost med bra personal. Matsalen har smutsiga gardiner.
Det bästa var hotellets läge. Mycket centralt och nära till det mesta. Hotellrummet var mycket litet. Blev nästan obekvämt trångt mellan säng och garderob.
Riklig frukostbuffé, mysig kanalutsikt från matsalen. Rent och fräscht badrum. Lugnt och centralt läge Några i personalen var ointresserade av mig som gäst med barn.
Hotellet bättre än förväntat. Mycket lugnt och trevligt och nära läge till Markusplatsen med alla sevärdheter och dyra märkesaffärer utan kunder. Tyvärr var restaurangen stängd för reparation men förhoppningsvis klar slutet av maj enl. uppgift från hotellet.
läget och att det var lätt att hitta. Bra personal. Mysiga rum Heltäckningsmattorna. Grönsaker på frukosten.
Läget samt den trevliga personalen och atmosfären. Dåligt städat/dammsuget på heltäckningsmattan I rummet.
Hotellet är lätt att hitta och ligger bredvid en vaporetto-hållplats. Helt ok frukost. Inte prisvärt (även om vi fick specialpris) och lite stelt. "Grand Canal view" hade varit utsikt mot vaporetto-hållplatsen OM man kunde ha öppnat fönsterluckorna. Läget inte så bra som man skulle tro: det finns bara turist-krims-krams i närheten och allt är mycket dyrare vid Rialto-bron.
Läget framför allt. Engelska talades bra av de flesta Lyhört. Både angränsande rum och från gatan. Nattportiern talade dålig engelska
fantastiskt läge, mycket trevlig personal, nära till allt, i direkt anslutning till båttransfer.
Läget först och främst. Trevlig personal. Bra rum. Lite mer variation på frukosten, tex, brödet, frukten.
utmärkt läge, nära till allt, prisvärt och bekvämt, fräscht badrum Nära nog obefintligt dagsljus, fönster mot tak med duvspillning. Anonymt läge i ett annex. Hård säng + kudde.
bra läge, bekvämt nej
Att läget var centralt och att rummets inredningsdesign passade min smak. Frukosten var ok. Svårt att hitta till sitt rum och att vatten flaska erbjöds endast under första dagen.
Vi fick bo i ett annex ett kvarter från hotellet. Man fick gå in i en liten gränd. Rummet var i och för sig bra, men det kändes mycket opersonligt.
The position of the hotel is right in the centre and it takes nearly 3 minutes to st.Marks sqr. And also the private transfer from the airport was so comfortable.
Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !
Great location, attentive staff and service was great. The bar menu on the terrace could have offered some more choice and was a little expensive but the views were amazing. Would have been nice to have some wine in the mini bar and maybe some spirits available.
Location & staff. The staff is excellent and very friendly. Cost.
Excellent service and hotel location. Constantly felt a part of Venice
The rooms were just like Venice itself - fairytale like. Our daughter aged 8 felt like a princess. Our room overlooked a rather ugly covered inner courtyard.
Meals on the balcony overlooking the Grand Canal and the location. No
location location location the hotel staff - do like they care but they really don't!
Mycket prisvärt och god service. Snyggt och lyxigt. Nya handdukar varje dag.
Perfekt centralt läge nära turiststråken och med gondoler i kanalen alldeles utanför, men ändå lugnt läge vid en stilla gränd. Trevlig miljö, bra service i receptionen, god frukost. Vårt rum var ganska litet och duschrummet behövde renoveras. Något lyhört till korridoren och ljud från hissmaskineriet utanför. Inte så lätt att hitta entrén till receptionen, läs vägbeskrivningen noga!
Hotellet har ett fantastiskt läge vid Markusplatsen och kanalen. Underbart att sitta i deras bar och njuta av gondol trafiken precis utanför. Frukosten hade kunnat vara bättre.
Trevliga rum mot baksidan där 20 talet gondoler parkerar för natten Hutlösa riser för spjälsäng (20 Euro)
Centralt belaeget foer de stoerre attraktionerna i Venedig. Spraakkunnig personal. Trevlig miljoe. Frukostmatsalen var foer liten foer antalet gaester.