Hotell i Venedig nära San Marco

The staff was very rude. Not the standard for a 5 star hotel.

When we were checking-out the money for our staying the hotel took twice from my credit card.

Location ... close to San Marco Square Service was poor. Room facing is poor.

The hotel staff were cold and rude. The room service was very poor.

The dependent at the lobby was rude. The room they gave was not ready, there was an empty champaigne bottle with the corresponding dirty glasses. To make matters worse, it was time consuming to resolve. The room we ended up with had two full size beds together, with separate linen for each, instead of a king/queen size bed. The waiters at the bar and common areas were rude. My husband and I were celebrating our anniversary. In 30 years this is the most we ever paid for accommodations AND the worst service we've received.

This hotel was really very great, exactly as you see in the photos and can boast about it's location and all of its qualities. Overall i could only find very minimal points to be picky about which are: 1. the hotel is quite tricky to find (as with a lot of places in Venice), you would think directions would therefore be highlighted/mentioned on their website or when you are sent your booking details. 2. Half of the the breakfast staff were useless and not concerned with helping at all (the other half were completely the opposite and couldn't do enough to help and make it as peasant as possible). 3. The hotel decor and furnishings were probably very finely done at one stage, but things are starting tyo tire and wall trimmings etc starting to peel away, scratches and bumps in too many places.

Spacious Room, Ease of access to St Marco Square and bottle of champagne was given for our special stay. Booked a deluxe double room but was given a room on first floor facing another building which is under total renovation, noise starts from 8:00AM, can't sleep well and there is no view from this room, not even city view. Ask for ice buckets at 11:30PM, No one picks the call in Service Express.

Bra personal, bra läge nära torget o omgivet av massa butiker. Trevlig lounge och schyssta tofflor uppe på rummet :) Då vi skulle åka tidigt på morgonen fick vi "breakfast boxes" - tyvärr var dessa torftiga - kanske kan addera t ex en liten yoghurt till nästa resenär?

Wonderful settings, excellent location, a beautiful building. Enjoyed the delicious "Corto Maltese" cocktail at the fabulous bar. The cost of the breakfast buffet at 110 euro per person a bit high to digest !

location location location the hotel staff - do like they care but they really don't!

Meals on the balcony overlooking the Grand Canal and the location. No

Läget samt den trevliga personalen och atmosfären. Dåligt städat/dammsuget på heltäckningsmattan I rummet.

Vi fick bo i ett annex ett kvarter från hotellet. Man fick gå in i en liten gränd. Rummet var i och för sig bra, men det kändes mycket opersonligt.

utmärkt läge, nära till allt, prisvärt och bekvämt, fräscht badrum Nära nog obefintligt dagsljus, fönster mot tak med duvspillning. Anonymt läge i ett annex. Hård säng + kudde.

Centralt belaeget foer de stoerre attraktionerna i Venedig. Spraakkunnig personal. Trevlig miljoe. Frukostmatsalen var foer liten foer antalet gaester.

Mycket prisvärt och god service. Snyggt och lyxigt. Nya handdukar varje dag.