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Everything was clean and orderly, I felt safe and like the management took an interest in keeping things running smoothly. Faint odor of the Chinese restaurant next door, room was on the small side (though it is Brooklyn).
The experience was so poor, I cant say I liked anything. I showed up @130 in the morning to find out that my prepaid room had been given to another guest. This was during Fashion Week and the US Open in NY where there are NO hotel rooms available for under 1200 bucks. The clerk apologized but for some reason had a lot of trouble staying focused on locating me another room and was distracted by conversations with staff, cops walking by to use the bathroom, etc. He eventually got me into a room 4 blocks away - a crappy Sleep Inn which when I arrived told me THEY sold the room I was promised in the 3 minutes it took me to get there (another story). Still havent seen my refund posted.
Clean and comfortable
The price was reasonable and the premises new and clean (the bed sheets smelled clean and fresh, the cushions were firm and ample) The location in Brooklin counterbalances the price but the subway is really only 150 feet away. Some comments on booking.com mention a not-so-friendly staff. But I liked them. They were not there to entertain their guests, but they were effective and practical in their job, they answered our questions, helped and solved our problems. Carry on like this!! I wanted to leave a smelly and dusty hotel in Manhattan (also booked on booking.com !!) and I fortunately found bw Plus Prospect available with very little notice. The comments on booking.com reflected well what we found, so I was not displeased to find that the room was small for 4 and that the breakfast room was also small. But no big deal. We were really happy to find this alternative. It saved our holiday in nyc.
the vicinity to the train station The hotel was located in a badly kept part of town, the rooms were dirty, the shower was covered in mold, the breakfast was not even worth eating, the hallways were dirty, and the entire state of the hotel was poor.
Location The staff was horrible customer service was very bad rude staff
I hate the hotel. It was terrible. Worst place I have stayed in my life. BPM is no way a 3.5 star hotel. I wouldnâ€™t even call it a hotel. The room and the hallways were extremely dirty. There was blood stain and other kinds of disgusting stains on the bed sheet and when I asked for a new sheet, the new one had stains al
Nothing! This place is more like a hostel. It is definitely not a 3 1/2 star 'hotel' Smell of Weeds, unprofessional staffs and no bath towel. We were asked to use a 'used' hand towel for our stay and the staff was using inappropriate language in front of our children. It was so bad we packed it up and left for the night.
The staff was as receptive and accommodating as they could be. There was nothing they could provide that they didnt do so with a smile. the website for the hotel as well as the information provided on every booking site I researched contained much false advertising. There was no coffeemaker, no bar, no restaurant, no live entertainment...
The Hotel was close to my business meetings in Brooklyn. The location was not the safest area for travelers, even native New Yorkers were not comfortable with leaving me at the hotel due to the surrounding location.
The rain shower and the bathroom. It's a bit rundown.
It was convenient for the subway Cleaning of the room, only tidy once during our 4 day stay. We had to ask for our trash to be thrown and additional towels
It was in Brooklyn. Hallway was dirty.Probably not vacuumed in few days.Sink wont drain for about 1-2 hrs.I brushed and shaved in the shower.Certainly not 3.5 star rating. Will not go again.
In NYC, it served the purpose of having a comfortable crash-pad. It afforded easy access to D, N, R trains, the opportunity to explore Brooklyn, & friendly staff!
It was within walking distance to food places and the subway. Staff was unorganized, loud, and smoked weed, the hallways were scattered with trash bags, our sink was clogged up and DIRTY, floor in our room was dirty, table tops were dusty. Weird that every floor had a security guard. Elevator did not work.
Liked: - The hotel is conveniently located close to a subway train station. - The Front Desk staffers were friendly. - The hotel rate included continental breakfast each morning. Did not like: - Hair on the floor in the room. - Bathroom has odour coming from the drainage system and/or toilet, even though the toilet looked clean. - Carpet in the hallway on the 5th floor needed some vacuuming or steam cleaning.