Hotell i Brooklyn nära Sunset Park

The price was reasonable and the premises new and clean (the bed sheets smelled clean and fresh, the cushions were firm and ample) The location in Brooklin counterbalances the price but the subway is really only 150 feet away. Some comments on booking.com mention a not-so-friendly staff. But I liked them. They were not there to entertain their guests, but they were effective and practical in their job, they answered our questions, helped and solved our problems. Carry on like this!! I wanted to leave a smelly and dusty hotel in Manhattan (also booked on booking.com !!) and I fortunately found bw Plus Prospect available with very little notice. The comments on booking.com reflected well what we found, so I was not displeased to find that the room was small for 4 and that the breakfast room was also small. But no big deal. We were really happy to find this alternative. It saved our holiday in nyc.

Central to our desired location Breakfast was supposed to be served at 6:30am. Had to leave for a meeting and it still wasn't served by 6:45am. Attitude of breakfast staff was blasai, It was coming, be patient. Our room had a terrible roar of what sounded like air handling equipment and an elevator rumble all rolled into one and it was unrelenting, so sleeping was a challenge. Door access card wouldn't work. Repeatedly had to call maintenance or get another card reprogrammed. Shower barely worked because the diverter was faulty. Most water went out the bath filler. Wouldn't return.

The room was extremely tight & small.

I liked the overhead shower and the overall aesthetic of the room: wood laminate flooring, nice art piece, and did I say the shower. also it is really close to a subway stop and some nice dive bars were in walking distance. the bed was sort of stiff but some folks like that (I didn't). although I really liked the bathroom my particular unit only had shampoo available and lime scale on the ceiling. I good cleaning would have taken care of that. I asked for the liquid soap to shower with and never got it. I was only there for two nights so I just used the small hand soap. the speaker system didn't work in my room which is something they boast about. also Netflix wouldn't work on the tv and yes even when trying to put in my account info. the walls had a few scuff marks from luggage scrapes so again a good cleaning with a magic eraser could clean that. overall a little more care to cleanliness would have been nice but it wasn't dirty by any means.

The location is convenient and the room decor is pleasant, but I would recommend avoiding this place until they get new management. TL;DR: Damp, dirty towels. Broken elevator. Hard bed. Awful smell. No room cleaning during the week. 1: Cleanliness - The towels in the room were damp. When I called and requested a fresh set of towels, they weren't sure if they had any. Belongings from a previous guest were still in the room. The bed was made, but I'm not even sure if we had clean sheets. They at least appeared clean. I thought it was odd that there was no "do not disturb" or "privacy please" or "cleaning requested" sign to hang on the door. I was less surprised about this when we noticed the room cleaning service never came during the week (they came Friday only). 2: Elevator broken. We had to haul our heavy luggage to the 4th floor at 2am after 8 hours of travel. Not fun. Broken elevator seems to be a recurring problem. They should have hotel staff available to carry bags when the elevator is broken. 3: Comfort. The bed was extremely hard and uncomfortable. Woke up with a sore back and neck every day. A warm shower would have been nice but... 4: Smell. Oh my god the smell. The bathroom smelled so horrible. Using the vent made it worse. Running water made it worse. Using the bathroom at all made it worse. Gross.

Location was good for where we needed to be. Parking was a fair price. The room was a good rate for the area. The area appeared safe. Cleanliness was not their strong point. Staff was on the unprofessional side, they acted as if it was an inconvenience to do their job. The elevator got stuck multiple times. It seemed like everything in the hotel was broken or breaking. You needed a breakfast voucher for breakfast, which was a few pieces of toast. The staff was asleep behind the front desk, literally under a blanket asleep.

The only good thing about the hotel was its location in proximity to Barclays. This is the worst hotel I have ever stayed in!!! I basically was charged for a place to keep my bags while at an event at Barclays. The hotel was overbooked, understaffed, and unprofessional. I was placed in a room without air, without an iron, and without a decent shower. The hotel staff (one person) stated that "at least [our] room is clean, because a lot of times the girl will just sign off on it". The manager was conveniently unavailable the entire time, and now refuses to uphold the promises made by her staff. I wouldn't even book this hotel for someone I hated.