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Nice room; cool hotel No pool
Nice hotel I will make sure my next stay in the city will have free parking. $75+ to park after paying a couple hundred bucks for a room is terrible.
The service was great even if the hotel was sold out!!
almost everything $65 for parking at their hotel. too much for guest
My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
Easy walk to many restaurant, sites and public transportation.
Centrally located and accessible to tourist attractions. Friendly knowledgeable staff. Value priced.
Massive hotel. too big. very unpersonal. conference hotel and for group travel.
I enjoyed my stay. No recommendations for improvement T this time
From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend. It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.
Very clean comfortable room with a great view. Close to many areas we wanted to visit. Would definitely choose this hotel again.
The bed was very uncomfortable. The staff was nice but felt robotic.
Hotel and staff were great. Great location! We will book here in the future!
Nice room on 38th floor with great view. Location was great. Walking and Uber/Lyft is no problem. Elevator is really loud for room 3802 but only during high traffic hours. (View made up for it) Restaurant is disappointing for price and selection. If I am going to spend $25 for breakfast $10+ dollars for cocktails or any amount for average food at dinner, there are other options within walking distance that are SO much better. They need reasonable prices to compliment convenience.
Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.
Even though the hotel offers nice spacious rooms with an incredibly friendly staff the noise left us with less than desirable evenings. The noise from people in the hallway travelled down the entire hallway echoing, causing the ability to sleep quite difficult. Conversely early in the morning when people were beginning to check out you heard the elevator almost every time... and we were at least 4-5 rooms away from the elevator. Additionally there was hotel room service plates left in the hallway for 1 1/2 days with dirty food on it. I'm a patient person but that's unacceptable for even more than half a day
Check in was a breeze..Location was wonderful, and staff was courteous and helpful. I can't think of any negatives....
It is a large high rise in Chicago, but the staff makes you feel like you are very important! Their concierges are awesome...make sure you utilize their help!
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
Location is fantastic and staff were all incredibly friendly. River views from room were great. Facilities in the room were a little run down but clean and comfortable beds and everything else was great.
Everything in the room will be good! view is the best!!! Location is the best of the best! When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!
Location, interior design, amenities
Booked through kayak the day of to arrive and no record of my booking at hotel. Card was swiped twice, so I had to wait past my stay for the authorization to fall off for the $700 charge. It was a messy situation and one that shouldn't happen while I am taking a break.
The staff were EXCELLENT! I was there for a small event and Dominic took perfect care of us. Loved my stay!
room was excellent - very comfortable bed restaurant was nothing special - for location of the hotel it was poorly situated and did not take advantage of this location and offer a view of the park or of the lake
Beautiful hotel all around. Incredible pool deck, one of the best I've seen, Upscale, and very clean. The noise from fire station nearby meant that we had to keep the balcony door closed and so it was a waste to pay the extra money for a balcony you can't enjoy. Very expensive parking.
Its just 18 floors
Large and full service yet not corporate-looking and bland. Very slow elevator.
Cool looking. Hotel corridors unique in a good way. Room comfortable. Balcony nice but should have bad small chairs. Bar uncomfortable and staff had stiff personalities. Facilty confusing.
Modern room, loved the shower.. Found the room servicw menu limited, very few items.
I hosted a meeting while I was there and their banquet staff was exceptional! They were able to make changes last minute. If they didn't know the answer to a question they found out for me. They were always smiling and always on top of every detail without my asking. The side chair & mattress were a little harder than I prefer.
Loved the view of the city from our balcony. Also, the rain shower was great! It was the perfect location to all the tourist attractions of the city. Would definitely stay here again! The cost of parking was a bit overpriced.
The room was great and the amenities were awesome. Great location, only a few minutes from Michigan Ave and Millenium Park. It would be hard to return to Chicago and stay anywhere else!
Utmärkt läge, vackert hus, fin utsikt, enkel incheckning, bra med dricksvatten att hämta själv på varje våningsplan.
Perfekt läge och parkering precis brevid entren. Litet rum för att vara USA men väldigt fräsht och rent
Bra läge, trevlig personal mycket prisvärt hotel, passar lika bra för week end som för arbete.
Stora fina rum. Utmärkt läge mitt i The Loop. Ingen frukost på hotellet (men det fanns frukostrestauranger alldeles intill).
Gratis rent kylt vatten. Kaffe/te-kokare på rummet.
This hotel has a really nice "members only" feel to it like a stodgy old man city club with out the stodginess. it is beautifully decorated and the rooms were not your usual doer and feel. There are so many different venues to choose from that we could have never led the hotel. The drinks and food are a bit pricey, but it fits. The only thing I would change about the room is that we wished there was an in room coffee maker. With all of the other stuff they put in the room to charge you for, a coffee make would have been nice. Also, we had to order ice from guest services as there are no ice machines on the floor.
Very unique hotel with cool public spaces and furnishings. Friendly, helpful staff. across the street from the cloud sculpture at millennium park. Highly recommend!
Great location, and beautiful view from the rooftop bar. Renovations in the building are really wonderful, and we enjoyed having coffee in the morning in the lobby area. Unfortunately, the hotel can't decide if it's catering to its guests, or the long line of people waiting to get up to the rooftop. Elevators were extremely slow, and we were told not to take the stairs, even though there was no sign saying staff only. Additionally, the design of the room trumps function. I wish there was a place to hang my towels. And it was dark--I had to move my suitcase underneath the light to find my clothes. And yes, the shower leaked everywhere and was a little cold. But it all looked nice.
Beds very comfortable. Location was perfect. Lighting in bathroom not good at all. Height of tub could be a problem for kids and short adults.
Loved the location the staff and the bed Hated not having a tub , shower only . The room view was a metal structure and a concrete wall . The room was very small.
Public spaces, vibe, decor, the radio in room. The inability to do a normal load of laundry -- either by myself or by the pound -- they only offered laundry with rates like $5 per pair of underwear was a major hassle/shockingly overpriced. Rooms are pretty small and most face an old factory-type building, but that's no big deal.
Service is some of the best in the industry. Placing hotels like W, and other botuques, even larger Four Season and that ilk, into the realm of service as imperious paridy. Returning in April with colleagues and clients from around the world for business meetings, fun, and knowledge that great service and an outstanding stay awaits.
Good value, good location Parking high $70 a day, room service cart left in hallway for almost full day. Wireless cost high $16 per day,
We loved the special lounge to relax in. It was like having our own kitchen and living room. Everything was great.
Location - very convenient. One of those hotels that tries to make money on every little extra. Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
I honestly felt like I stole from them for getting my room that cheap! It's a truly 5 star place it's close to everything you could want to do downtown! The staff is very friendly and amazing! The rooms are very nice and pretty big!
Great views, great rooms, great staff, wonderful stay. Pricey room service
The hotel failed to follow my president profile and didn't provide non scented products nor my workout clothes.
I chose Fairmont Chicago, Millennium Park because of its location and good reputation. After my stay at the hotel I am glad that I made a right choice. When I was checking into the hotel there was some confusion about my reservation. I reserved two rooms but the hotel reservation system showed only one room under my name. After I presented my two hotel reservation vouchers and email communication the front desk manager quickly gave me two rooms without unnecessary delay (the room types were exactly what I requested when I made my reservation). The hotel front desk manager and staff were very courteous while they were trying to sort it out. I and my family had a great stay there. It's location and free room wi-fi connection were excellent.
The staff was incredibly kind Bathroom wasn't immaculate
Good access to Chicago attractions #1 WAY TOO EXPENSIVE. Room price was average to low for area. But restaurant was mediocre and priced straight insulting, $29 for a buffet with no omelette bar, no fresh Oj, nothing fresh. Worst buffet for the money ever. #2. No snacks on floors and $5 for 20 Pringles potato chips. No snack food in area especially late night. Room service slow and speedy. #3. $70 for parking. No validation or discount for hotel customers, across the street its $35 also borderline insulting
The parking garage is located right next door and was very easy to access. No need to spend money on valet parking, unless you don't like carrying your luggage. Parking next door was 1/2 the cost. (About $35 per day). Safe area. Great location! No free WiFi in rooms. In order to use free WiFi, you had to go to the lobby. Pricey stay for no internet access in room.
The room was very comfortable and the hotel staff was fabulous. Really enjoyed our stay.
I don't recomend for people who go in a group of people! I went there with 3 more friends. They gave us a room with only 1 bed. CAN YOU SLEEP 4 people in 1 bed? Or do you prefer to sleep in a couch? That's what they said; "sorry, but that's what is available" WHO PAYS A DAMN EXPENSIVE ROOM TO SLEEP IN A COUCH?
centralt beläget med gångavstånd till shopping , restauranger , sevärdheter
Nära till flera sevärdheter, mycket inom gångavstånd.
The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
Modern, relatively new, comfortable room except for shower head. Nice staff but had to wait on my room way past the 4p check-in time. Staff gave me water and premium internet because I had to wait so long for room. I have the Hilton app and credit card. I was allowed to pick my room, so I did on the app. I did not get the room I selected. I arrived early. Was told my room was not ready. By 4 p (check-in time) it was not ready; not ready by 4:45p (yet I saw several checking in at 4p). I had to leave for dinner and opera (couldn't change into the intended clothes because of the room not ready). Shower head doesn't allow for focused stream; took a while to rinse thick hair.
Everything was perfect. Amazing views of the river. Only open a month.
Room was small and oddly shaped. Could not get wait staff to take our order in the restaurant which was fine since menu didn't look appetizing anyway.
The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly! We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
Staff were horrendously unhelpful on more than one occasion
The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.
Exceptional customer service training, great rooms, super location
Location, design, service. Soundproofing could be better, for something so new, too many items weren't working.
Staff is wonderful. Room service was inconsistent. Ordered same sandwich twice, received completely different sandwich and sides.
Gym kind of sucks.
Everything. I liked everything. The capsules and showers and staff. Awesomeness. That I couldn't stay longer... I loved everything about the room.
My boyfriend and I decided to have a fancy night out and found a great deal for Virgin Hotels Chicago. It was for only one night but we wished it could have been a week! Everything was amazing. Check-in and check-out service was fast, easy, and staff were all so friendly and accommodating. Our room was gorgeous, most amazing bed we've ever slept on! Overall, Virgin Hotels had an amazing vibe to it, very hip and fancy. Absolutely recommend!!! That we didn't get to stay longer!
happy hour from 7-8, free drinks for hotel guests
Location, friendly staff
We had to wait 90 mins to be checked into our room. We also had to ask twice to have our room made up even though we had the service light on.
Brilliant, well thought out design elements made our chamber a pleasure to stay in. Separated dressing room/washroom allowed myself to get ready in the morning while my fiancé grabbed a few extra minutes of sleep in peace. Additionally the staff was very helpful, informative at check-in, and incredibly friendly. Also the Hosted Social Hour is an absolute must do! There wasn't anything major to complain about here. My fiancé felt the complimentary toiletries could have been more femanine scented (or at least a tad more gender neutral) and our server at the dinner in the lobby was slow and forgot a third of our order (to her credit however, she recovered well when the mistake was pointed out).
The coffee shop has gone down hill
Loved that the room was half vanity and bathroom. When people travel they're always getting ready for something. Make sense you give them ample place to do it.
The staff was friendly, the rooms were clean and in impeccable shape. The space provided was great (chamber suit). There were plenty of outlets..thoughtful situated. Very convenient to have the shower in a separate room from the toilet. The controls for the room temperature were within our command. Free cocktails every night from 7-8, amazing! And the location of the hotel was right near a bunch if restaurants, the Chicago institute of art and the Grant Park. That' the windows could not be opened, so the room could not be ventilated and freshen the air.
Familjärt trevligt centralt beläget hotell till bra pris frukosten är enl. Amerikanskt mått bra, bästa kaffet av de 4 hotell vi bodde på under denna trippen i USA
Hotellets trevliga och hjälpsamma personal samt dess läge mitt i smeten. Har inget att klaga på egentligen, man får det man betalar för.
Fantastic staff. Super clean and updated while maintaining the building's historical identity.
Nice staff No black out curtains. Heating system in room took a long time to kick in and warm up the room. Carpet smelled like feet. Room was TINY.
It was an easy check in. The front desk staff offered city maps and directions to nearby attractions. The room was comfortable and clean. The bed was a good quality. The shower was nice and big. The complimentary breakfast had a wide variety which was good for people with different diets. The room was a little on the small side but I was comfortable enough in it. The bathroom did not have a vent so the mirrors got fogged up after a shower. Definitely not a deal breaker. The parking was pricey for valet but you can get your car and bring it back if you want to leave to do something.