Hotell i Chicago nära Near North Side

Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.

Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.

great accomodations and service

This is a great hotel the atmosphere that employees everyone was great there

Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.

Elevator was an issue. Very small for the size hotel.

Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.

Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely. nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly

The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff

I liked the location of the hotel, and also enjoyed the updated decor of the hotel.The bedding was excellent! Very important to me.... it was clean and luxurious. The bath rooms also were in excellent condition. It did meet my standards. (Extremely picky) I did not like that we had to go to the 12th floor to get to reception.

I took my 5 year old to see Chicago. I love the quiet of the hotel. The staff was great. You get what you pay for.

Fabulous service, fabulous food, fabulous room. I can't recommed this hotel highly enough!!