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Läget var mycket bra. Frukosten var utmärkt men dyr. Roligt att bo i ett så vackert hus. Rummet var litet, mindre än väntat.
Helt OK hotell pa ett bra lage. Enkel standard till rimligt pris. Nej allt OK
Rummen är små men funktionella. Tillgång till trådlöst nätverk i lobbyn som erbjuder en lugn och avslappnad miljö för arbete med en kopp kaffe. Personalen var tillmötesgående i alla frågor som behövde hanteras.
Ligger centralt och bra och är rent och trivsamt. God frukost!
Perfekt läge centralt i Chicago. Snabb och trevlig personal. Små rum men tillräckligt stora
This is a great hotel the atmosphere that employees everyone was great there
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
great accomodations and service
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Everything. Zero complaints Service was boardline TOO GOOD if that is such a thing
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Great location with a nice hotel design. The drum bar and the bakery were nice perks. Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
Can't say a thing. I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Very clean. Microwave and fridge nice to have. Close to shopping and navy pier Self park was really valet parking down the street.
Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely. nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown. When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
Elevator was an issue. Very small for the size hotel.
The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa. The additional room service charge
The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom
This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.
Location is excellent. staff is good.
Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel. I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.
Club level was outstanding. Staff were beyond awesome. Food was great.
I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful. It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.
Utmärkt, bekvämt och rymligt rum med vänlig bemanning. Nära till shopping med lugnt läge på sidogata. Nej
Den fräsha och vackra interiören. Läget i stan var perfekt. Bra hjälp från hotellkonfrencieren. Gratis morgontidning några dagar i veckan. Dåligt att internet inte var gratis och att frukost inte ingick. Vill man betala för att äta frukost på hotellet var det väldigt dyrt. Frukostbuffé kostade över 20$ per person.
Perfekt läge på Gold Coast och Magnificent Mile. Helt ok rum. Frukosten i restaurangen på hotellet var a la carte och erbjöd bara ett fåtal rätter. Var inte värde för pengarna.
Det låg väldigt centralt och rummen var fina. Personalen var trevlig och gav oss bra service. Dåligt att hotellets restaurang inte hade kvällsservering.
Läget är perfekt. Fräscht, rent och mysiga rum. Trevlig personal. Nej.
Närheten till city, både till Michegan Avenue och till the Loop. Hotellpersonalen gav oss de tipsoch vägbeskrivningar vi frågade efter. Glatt överraskad att de förvarade vårt bagage mellan utcheckning och planets avgång. Synd att det inte fanns något protein till frukost. Frukosten bestod enbart av sötsaker, fett och kolhydrater. Mera köttpålägg och exempelvis ägg.
I would have preferred a discount on the Parking for staying in the hotel.
beautiful hotel bed was too soft
Great location, great value for the price. Staff need to stop acting so high fallutin. Yes it is the Sofitel, but you still work for me.
Great location a few steps from the best shopping and restaurants in Chicago. Very friendly and professional staff.
Great location, beautiful room and good staff. Except for my wife losing her nose ring and no thin sheets were available; our stay was outstanding.
The rooms were nice, but our room had not been properly cleaned. There was an empty wine bottle in the trash, a stain on the carpet, and dirt on the bedspread. The location is great for exploring the city. A block from Michigan Ave, the beach, and Rush street. The customer service was not good. We waited 30-45 minutes for our bags to be brought up to our room and finally had to go down to get them. There were two bellmen standing in the lobby doing nothing and our luggage was just sitting there. As mentioned the room was not properly cleaned which is never a good feeling when you are staying in a hotel. I requested a late check-out and was immediately told "No due to someone else staying in our room and they needed to clean it". He then asked what room we were staying in. He again said it wasn't possible as someone was staying in that room and they would need to clean it. When we checked out I forgot a brand new shirt I bought while staying there. I rarely hang things in the closet and had done so since it was a new shirt. I realized this the next day and called and again was given horrible customer service. They told me it was not in the room and that nobody stayed in that room the night before so they couldn't help me. Obviously, the maid who cleaned that room took it, but they accepted no responsibility for that. Not to mention they couldn't give us a late check-out due to another guest needing the room. It's a shame the customer service was so bad because it is a nice hotel in a great area of the city.
The French ambiance. A bit expensive.
Rooms too small
Large rooms and bathrooms. Plenty of fast elevators. Great location for the north end of the Magnificent Mile. More attention to detail could be provided to the cleanliness of the shower area. Several areas of black mildew in the grout of the shower wall.
we were traveling with our toddler. the hotel crib came with complimentary johnson & johnson toiletries and a stuffed bear. the room was clean, comfortable and spacious enough to be tolerable with a toddler in the same room. the bathroom was spacious, in excellent condition and well-appointed. we were on a high floor and had a great view of the city. it would've been great to have iPhone charging docks/stations. we forgot to bring one charger.
Great spot. Conveniently located. Pleased overall with the property.
EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE! NOTHING
Beautiful room. Inpecable service
Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent
I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia. Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!
I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better
Great location across from Saks and neiman marcus. Hotel gorgeous, bright, elegant in public areas, very comfortable and luxurious room and bathroom
Hotel has great location, very nice accomodations. There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
The bed is gorgeusly confortable Many problems with shower, room cleaning, front desk attendece, etc.
Great restaurant recommendation and service!
Very good welcome and staff performance An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
Location/spa and swimming pool None
Very good location.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
Location! And they left a small treat for my child every afternoon.
Fabulous service, fabulous food, fabulous room. I can't recommed this hotel highly enough!!
I took my 5 year old to see Chicago. I love the quiet of the hotel. The staff was great. You get what you pay for.
Beautiful hotel, very enjoyable. Neither Booking com nor the hotel warned us that a change in the reservation, leaving a night earlier, would result in an increase in the quoted daily rate. We were only told that cancellation was required 24 hours in advance without penalty.
It was an elegant, comfortable weekend at one of the best hotels anywhere. Nothing
I liked the location of the hotel, and also enjoyed the updated decor of the hotel.The bedding was excellent! Very important to me.... it was clean and luxurious. The bath rooms also were in excellent condition. It did meet my standards. (Extremely picky) I did not like that we had to go to the 12th floor to get to reception.
clean rooms. great HD TV high price for sauna ($35). drinks expensive.
The staff was unfriendly. There was always a line to get into an elevator from the lobby. The rooms were small and dirty with stains on furniture. You can hear everything through the paper-thin walls. Poor night sleep because our neighbors were up causing noise all night. Do not recommend.
I liked all the design of the cuilding structure and room. I did not like that check in was at 3:00pm but ghey did not let me check in until almost an hour later because my room wasnt ready and there was suppose to be a small fridge there but it was locked up ,So couldnt keep my food fresh.
Staff was friendly and responsive. Room was clean. Purple lip picture hanging in the room was horrible!
Rooms looked great and was very comfortable. The view was great. For a room that costs 250.00 and up being nickel and dimed for things is kind of silly. Pay for wifi??? Really. Parking was also pretty outragous. The restaurant was pretty over priced for the quality as well. I understand payibg fir your suroundings but was a bit much..... We've stayed there quite a few times now. May be time to try another place.
very modern, great location!
The rooms were so nice! Very clean, chic, modern. The bed and pillows were amazingly comfortable. The lobby was incredible. The location was awesome, with views overlooking Lake Michigan and Navy Pier. Our remote batteries were dead and it took about 5 minutes for someone to visit our room with a new remote. The service was excellent! The sliding door on the bathroom; the bathroom wasn't very private. The gym was not as large as it looked in photos I saw online, and it was incredibly busy.
I was charged by both Kayak as well as the hotel. I'm now going on my second week of "working" with a totally incompetent staff on getting reimbursed. I have received phone verification over a week ago that I was going to be reimbursed. 5 Phone calls later I received an email confirmation, yet I have yet to receive any reimbursement. When asked to speak to a manager I was told the manager was aware of the situration and my reimbursement would be received in the form of a credit on my credit card - that was 5 days ago and still no credit.
Service was fantastic, and the newly remodeled facilities were eye-catching and beautiful, as well as functional. The location was fantastic too. I felt nickeled-and-dimed for things that should have been cheaper, or free. For instance, parking: $65 per day to park is outrageously expensive, even for Chicago, and should have been much cheaper, or free, for what we payed to stay in the hotel. I get that it's not a Holiday Inn...but that surprised me. Also...buy more than single-ply TP, and fix the cable television. Didn't work the whole time we were there.
Great room, great food at the restaurant. Almost double charged me for valet, but corrected it as soon as I showed them.
We were very happy with the location of the hotel and check in staff, as well as style of the room, loved the pool and outdoor deck overlooking navy pier Restaurant staff was rude and inattentive, not many amenities at the hotel that are standard almost everywhere else, room was small and did not have good views (requested in advance lake view on high floor)
Honestly the Bellmen and Front Desk were so SUPER Nice ... I would stay again just for them
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This guest did not leave comments about this hotel.
Great location. Staff were very professional an vey nice. Whats up with the window that opens into the bathroom/toilet. I have seen this lately in many of the upper class hotels. I don't like it.
This guest did not leave comments about this hotel.
Gorgeous room, perfect location. No.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Good location The shower had NEVER be cleaned thoroughly.
The location was great! Most everything other than location was a disappointment. The staff was snotty and dismissive, asked 4 times for a roll away, requested towels and a blanket that never arrived, restaurant waiter was rude, security person extremely rude. Very disappointed
Location Rooms and beds were spectacular Staff friendly NoMi terrace was fantastic
Location and spacious room. Nice bathroom. Staff missed requested turn down room times.
Beautiful. Comfortable, luxurious. Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.
Excellent ...one of the nicest hotels I have ever stayed at. Professional staff. When coming to Chicago it will be the only Hotel I will stay at.
This hotel is exactly what you'd expect from a stay in Downtown Chicago. Imposing structure, bustling atmosphere, and lofty prices. The central location couldn't be beat and the view provides you a look at the city no matter which direction you face. Room was clean and modern. After some initial difficulties, a new room was provided and sorted out with a credit to be used with breakfast (delicious breakfast, but expect to be charged the Chicago price for it). The price for staying directly on the Magnificent Mile shouldn't be surprising. The lobby was constantly occupied and persistently loud, which also is indicative of a stay in Chicago. The initial room assignment seemed to belong to another individual as there appeared to be clothing in the closet and a suitcase laid out when the door upon a very brief inspection from the cracked door. After informing the front desk, a new room was quickly assigned...but only one of the two keys ended up working. After our final trip to the front desk, we were in better shape and the breakfast the next day was delicious. The room was by no means spacious, but exactly in what you'd expect from Chicago standards. Don't forget you'll be paying for parking, which is at least simplified by the ability to charge to your room.
Everything!!!! Cost of parking.
It is such a big hotel I found it chaotic especially with several different events going on. Crowds of people, lots of noise. Just too big a apace for me!
Great newly updated rooms and incredible gym that puts many Health Clubs to shame. Room Svc leaves a bit to be desired but luckily they're located in great proximity to many great restaurants.
Location and decent sized, clean rooms. We booked day of stay and got a good rate. I would actually rate it a 3.5, but I didn't have that option. Extremely uncomfortable, stiff sheets.
Location Old, small rooms, poor plumbing. It's an embarrassment for Marriot. Don't stay here
Please get Keurig coffee pots in each room
Location , location and location Extremely crowded and very noisy ( possibly because NHL draft weekend) - it was almost like a busy fish market with so many people crammed in the lobby.. we had hard time navigating through the crowd to reach elevators on both days. Parking is another pain we had to deal with - primarily because of location . Amenities in the room are nothing to boast - but very comfortable bed ( typical Marriott) ...
Full size mattresses sold as queen size
Great location, great staff No fridge or microwave
The best part is that the Merriot is in the "heart of the city". Offsite parking.
I arrived 2am and there was no reservation and the company never told me there was a problem with my card. Spend until 4am getting another reservation for next day and then arrived and there was no reservation again. They ruined my entire business trip. had to spend half day looking for another hotel. The first night Marriott accommodated me in a room that was not what I expected. At least had a place to sleep. They were kind and very helpful, but the room I got was not what I expected. But It wasn't hotel's fault was getaroom.com fault.
The staff was pleasant at check in and breakfast. The room was comfortable and well appointed. I appreciated the full size hair dryer which I'm finding to be a luxury lately. The bar was a very young hip LOUD crowd. My group felt very out of place trying to get a drink there with some coworkers and we had to leave early because of it. Coming back to the hotel after dinner there was a wait to get on the elevator between all the loud groups going up to the bar.
Is this a swingers hotel? Lots of people walking around in their underwear in the hallway. Desk said this is typical.
Great service, BCBG, not expensive and they have a great bar on the 4th. They don't have recycle bins in rooms... Euhhhh... #2015
Exactly the amenity level that you want to pay for. Great, though not extensive, onsite amenities (gym, spa), and a GREAT restaurant/bar. I was passing through on business for one night and I had a couple of small plates and was really amazed. I'd definitely come back just to eat here, but the room was clean and well appointed too. At 44, I have to try pretty damn hard to be hip enough to chill at the ultra-cool bar at this place. I leave it to others to judge whether I was successful or not.
Great location and staff. Feels like a high class hotel. One of the 2 elevators was out of service. So the one was always busy. Especially with always stopping at the the Club/Lounge on one of the floors.
I have heard there is some noise Weds to Saturday late nights but I was there on a Monday night. I guess there is a nightclub. That still probably wouldn't bother me. It's a really nice hotel and if you are going for a night out in the city this is a perfect place.
Excellent customer service! Bathroom could use a pocket door.
The front desk hung up on me 3 times and my girlfriend twice, the comforter had black mold. So overall this place is ghetto
Had a great experience overall. The staff at the front desk, restaurant and main door were all very attentive and courteous. My room was very quiet as requested it. It was located on the 15th floor and it was impeccable. Unfortunately I didn't have the time to check out and enjoy the gym and the lounge on the 4th floor. I was very pleased and would highly recommend anyone to stay at the Godfrey Hotel.