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Very clean comfortable room with a great view. Close to many areas we wanted to visit. Would definitely choose this hotel again.
Nice hotel I will make sure my next stay in the city will have free parking. $75+ to park after paying a couple hundred bucks for a room is terrible.
almost everything $65 for parking at their hotel. too much for guest
I enjoyed my stay. No recommendations for improvement T this time
My friend and I got there on a Thursday night. We asked the manager if we could get an upgrade since I was a gold member and the hotel was more than half empty. She denied us that courtesy. I would understand if the hotel was full but it was totally empty probably due to the bad weather so I will not stay here again
Easy walk to many restaurant, sites and public transportation.
The service was great even if the hotel was sold out!!
Centrally located and accessible to tourist attractions. Friendly knowledgeable staff. Value priced.
Nice room; cool hotel No pool
Massive hotel. too big. very unpersonal. conference hotel and for group travel.
From check in to check out, our stay at the Hyatt Regency was a superb experience. The staff was genuinely hospitable, and the entire facility was luxurious. The premium view is worth the extra $$$, as we had a breathtaking view of the river and lakefront. Definitely recommend. It was pricey, but definitely worth it. I really can't say anything else that was undesirable, as our stay was basically perfect.
Nice room on 38th floor with great view. Location was great. Walking and Uber/Lyft is no problem. Elevator is really loud for room 3802 but only during high traffic hours. (View made up for it) Restaurant is disappointing for price and selection. If I am going to spend $25 for breakfast $10+ dollars for cocktails or any amount for average food at dinner, there are other options within walking distance that are SO much better. They need reasonable prices to compliment convenience.
The bed was very uncomfortable. The staff was nice but felt robotic.
Check in was a breeze..Location was wonderful, and staff was courteous and helpful. I can't think of any negatives....
Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.
It is a large high rise in Chicago, but the staff makes you feel like you are very important! Their concierges are awesome...make sure you utilize their help!
Everything in the room will be good! view is the best!!! Location is the best of the best! When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!
Hotel and staff were great. Great location! We will book here in the future!
Location is fantastic and staff were all incredibly friendly. River views from room were great. Facilities in the room were a little run down but clean and comfortable beds and everything else was great.
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
Even though the hotel offers nice spacious rooms with an incredibly friendly staff the noise left us with less than desirable evenings. The noise from people in the hallway travelled down the entire hallway echoing, causing the ability to sleep quite difficult. Conversely early in the morning when people were beginning to check out you heard the elevator almost every time... and we were at least 4-5 rooms away from the elevator. Additionally there was hotel room service plates left in the hallway for 1 1/2 days with dirty food on it. I'm a patient person but that's unacceptable for even more than half a day
Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
This is a great hotel the atmosphere that employees everyone was great there
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
great accomodations and service
Everything. Zero complaints Service was boardline TOO GOOD if that is such a thing
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
Very nice. Excellent price for how luxurious it was. The room was unbelievable and the location was perfect. The parking was very easy, if you don't want to use the valet, there is a parking garage right next to the hotel. I had called to confirm our check in was at 3pm, and I received an email stating that our check in was at 3pm. However, our room was not available until after 4pm. We had missed our dinner reservations because of this. And being that we paid alot to stay at this hotel, they did not offer any compensation for their error.
I loved the spa, and the club level. The art--in the halls, and the rooms--was quite wonderful and unique in my experience. The food on the club level was excellent. And the spa is the best I've found amongst hotels, and in Chicago. Staff was quite helpful. It is very expensive. I was amazed at how expensive the overnight parking would have been ($ 71), and chose to park for 1/3 of that in a garage next door.
The staff was amazing. Everything detail from decor to comfort was superior in quality and taste. Fantastic location. Amazing pool ans spa. The additional room service charge
Club level was outstanding. Staff were beyond awesome. Food was great.
Location is excellent. staff is good.
This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.
The rooms are large and the bathroom is awesome ,The rooms are large and the bathroom is awsom
Närheten till city, både till Michegan Avenue och till the Loop. Hotellpersonalen gav oss de tipsoch vägbeskrivningar vi frågade efter. Glatt överraskad att de förvarade vårt bagage mellan utcheckning och planets avgång. Synd att det inte fanns något protein till frukost. Frukosten bestod enbart av sötsaker, fett och kolhydrater. Mera köttpålägg och exempelvis ägg.
Stora fina rum. Utmärkt läge mitt i The Loop. Ingen frukost på hotellet (men det fanns frukostrestauranger alldeles intill).
Perfekt läge och parkering precis brevid entren. Litet rum för att vara USA men väldigt fräsht och rent
Gratis rent kylt vatten. Kaffe/te-kokare på rummet.
Utmärkt läge, vackert hus, fin utsikt, enkel incheckning, bra med dricksvatten att hämta själv på varje våningsplan.
Bra läge, trevlig personal mycket prisvärt hotel, passar lika bra för week end som för arbete.
This hotel is exactly what you'd expect from a stay in Downtown Chicago. Imposing structure, bustling atmosphere, and lofty prices. The central location couldn't be beat and the view provides you a look at the city no matter which direction you face. Room was clean and modern. After some initial difficulties, a new room was provided and sorted out with a credit to be used with breakfast (delicious breakfast, but expect to be charged the Chicago price for it). The price for staying directly on the Magnificent Mile shouldn't be surprising. The lobby was constantly occupied and persistently loud, which also is indicative of a stay in Chicago. The initial room assignment seemed to belong to another individual as there appeared to be clothing in the closet and a suitcase laid out when the door upon a very brief inspection from the cracked door. After informing the front desk, a new room was quickly assigned...but only one of the two keys ended up working. After our final trip to the front desk, we were in better shape and the breakfast the next day was delicious. The room was by no means spacious, but exactly in what you'd expect from Chicago standards. Don't forget you'll be paying for parking, which is at least simplified by the ability to charge to your room.
Great location, great staff No fridge or microwave
Everything!!!! Cost of parking.
Location Old, small rooms, poor plumbing. It's an embarrassment for Marriot. Don't stay here
Full size mattresses sold as queen size
It is such a big hotel I found it chaotic especially with several different events going on. Crowds of people, lots of noise. Just too big a apace for me!
The best part is that the Merriot is in the "heart of the city". Offsite parking.
Location and decent sized, clean rooms. We booked day of stay and got a good rate. I would actually rate it a 3.5, but I didn't have that option. Extremely uncomfortable, stiff sheets.
Great newly updated rooms and incredible gym that puts many Health Clubs to shame. Room Svc leaves a bit to be desired but luckily they're located in great proximity to many great restaurants.
I arrived 2am and there was no reservation and the company never told me there was a problem with my card. Spend until 4am getting another reservation for next day and then arrived and there was no reservation again. They ruined my entire business trip. had to spend half day looking for another hotel. The first night Marriott accommodated me in a room that was not what I expected. At least had a place to sleep. They were kind and very helpful, but the room I got was not what I expected. But It wasn't hotel's fault was getaroom.com fault.
Location , location and location Extremely crowded and very noisy ( possibly because NHL draft weekend) - it was almost like a busy fish market with so many people crammed in the lobby.. we had hard time navigating through the crowd to reach elevators on both days. Parking is another pain we had to deal with - primarily because of location . Amenities in the room are nothing to boast - but very comfortable bed ( typical Marriott) ...
Please get Keurig coffee pots in each room
I really loved/liked and grateful we were able to check in early when we arrived early in the morning after our flight. I think it's well worth it especially because we were staying only one night. For my taste, I liked the contemporary classy decor and atmosphere. The atmosphere in our room felt romantic. The king size bed and the comfort of the bed and linen was awesome for my taste. I especially liked the room my friends were staying in. They had a little movie projector room. We paid the same price but they were staying there a little bit longer than we were. But I did like their room. Staff was very friendly and informative when asked about recommendations of transportation and location of places nearby. Me personally, and just my opinion, we weren't too fond of the shampoo/conditioner and body wash scents.
we were delightfully surprised to find that the hotel had a free "shuttle" when we were headed out for dinner. It really wasn't a shuttle …. more like a very nice, well dressed young man driving a nice sedan to our location. A great touch! The doorman was awesome as well. Very personable, approachable, and helpful.
The location is great. Just a block off of Mag Mile if you are there to shop. Trader Joe's across the street if you want to buy snacks/water for the room. Close/walkable to downtown (Loop) and River North neighborhoods. The staff was great and my wife loved the bathroom products (shampoo/conditioner/body wash) THIS HOTEL IS NOT 5 STAR. Kayak has it listed as 5 star and it is not. Closets are very small...only a couple of feet wide. Not a lot of drawer space. If traveling on business, not easy to work in room.
The location of the James is ideal for visiting the River North area. The room is clean, reasonable size, and comfortable. The staff is friendly and helpful. Even on the 17th floor, there was a lot of street noise. We could even hear the saxophone player at the corner of Rush and Ohio! We also had a charge for the room honor bar that was added to our bill even though we did not use it. Watch your receipts!
Such a great visit. Welcome, helpful staff willing to do whatever they could to make my stay great. Room was very comfortable, loved the bed!
Loved that we could pop in and out of shops and bars and be close enough to our room to drop of bags. I didn't like the parking fee and noticed it was overpriced compared to other lots in the area. The hotel should include this or offer a discount.
Friendly staff. Great rooms
friendly and convenient ,
The art collection was great. The noise traveled into the rooms from the hallways. It was very easy to hear my neighbors going in & out of their rooms in the morning.
My husband and I recently stayed at the Omni with are 1 year old twins. The staff was more than accommodating. Everything from gift bags for the girls to bringing up a microwave and refrigerator. We will be back!
Concierge, door men excellent. Paying for with fi? Really...at these prices? Terrible. $10.00 to use 15 min. Had no idea. Showed up on statement. Housekeeping fine first night but 2nd night left our duvets on floor and when we called to report they actually asked what we would like them to do about it. After telling them we wanted some new duvets a maid came and complied. Next day we returned to find all of our pillows with shams gone...not a functional problem since we still had pillows to sleep on but since they are part of the decor we weren't sure what that was all about. They were on the bed when we left that morning. Overall the room was quiet but I think we could do better next time. Hotel being renovated so maybe the reno rooms will blow you away...ours did not. Other than housekeeping staff the rest of staff was helpful but could have been more accommodating when we missed a night of our reservation due to being snowed in at airport in philly and unable to get there. If they couldn't refund a night of our pre paid room we thought we might have recd a complimentary night in future. They told us to ask price line about that but price line pushed it back to them...
Really enjoyed the stay here, very comfortable and a great location for the price. I needed to make a last minute update to stay a few more nights as my travel was cancelled due to weather. The employees were extremely helpful in letting me keep the same room and at the same rate. Stayed on the same floor as the pool, so some noisy kids were expected
Location, personnel, accommodations. Welcoming and relaxing.
Beautiful hotel, great location. Very pleased with our stay. And very close to the red line.
Location is great. Staff helpful.
I have been a Marriott guy for some time and had the opportunity to stay at an Omni Hotel in Dallas and decided to give it another try in Chicago because my Dallas experience was so good. They are a true class act! Nothing!