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The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
Location Beds were lopsided, couldn't sleep on it.
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
The room was very clean. The hotel had many amenities and provided a comfortable home away from home. I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
The lobby is amazing.
Efficient and clean
Very small rooms and poor room service.
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air. The wall paper was peeling in the bathroom.
We arrived early and tried to check in.Were advised room not ready, but in a hour and we were being upgraded. Two hours later that room was gone, but we could wait for the upgraded room or take our confirmed room (smaller,etc) then.Decided to wait on 23rd floor where the upgraded room was located--very pleasant but took another 40 minutes. It was god to wait and worth it but,.........................., had two double beds. would have liked queen beds as we were three ladies, two of whom are larger.... Everything else was GREAT
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
Young un-educated receptionist
Närhet till bankdestriktet. Ganska slitet hotell
Det fanns varken WiFi eller minibar på rummet. De drog en hotellnatt på mitt kreditkort långt innan vistelsen.
Lugnt läge fast ändå centralt. Hyfsat pris.Familjärt utan att vara lågbudget.Luftkonditioneringen fungerade utmärkt.Att få räkningen in under dörren sista natten. Saknade minibar -egentligen bara möjligheten att kyla dricka och frukostyoughurten. Lyhördhet.
Läget är mycket bra för möten i Loopområdet Inget WiFi på rummet
Bra läge i staden. Trots storstad så var det lugnt, hördes inte mycket av trafiken. Bra hotellrestaurang/bar med bra priser. Nej.
Personalen var kanon! Det var VÄLDIGT centralt, allt fanns inom gångavstånd. Skulle man utanför stan så fanns busshållplats utanför hotellet. Rummet var på tok för litet för tre personer. Restaurangen som låg i anslutning till hotellet hade sur personal och de var inte ett dugg serviceminded...
Mycket bra centralt läge med nära till tåg till/från flygplatsen. Ett bra hotell om man vill kunna gå omkring för att lära känna staden. Nära till muséer och utmärkta bussförbindelser. Nej egentligen inte. Mitt rum vette mot en innergård som inte var så rolig, men enkelrum brukar inte ha bästa läge.
Proffsigt bemötande och snabbt fixande av fel som uppstod Nej
Läget var superbt, mitt i The Loop, nära till Grants Park och Chicago Blues Festival. Vi bytte rum. Det första hade en stor ventilationsanläggning utanför vårt fönster.
Rummen var bra och rena. Dålig hantering vid incheckning, hotellets restaurang är en katastrof, service under all kritik.
Läget och tillgång till internet Liten och trång lobby.Saknades bl a tillgång till toaletter.Stökigt med pågåend ombyggnationer.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Great location, clean room, friendly service Food service only began at 6am.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
Rooms are pretty clean and comfort Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Great location and valet parking is great after long drive "Historic " structure inside
Bra centralt läge. Snabb incheckning och möjlighet att behålla rummet några timmar extra vid utcheckning. Den så kallade "full continental" frukosten serverades i hotell lobbyn utan möjlighet till sittplatser. Var betydligt lägre klass än på ett std motel
Läget. Både bra med närhet till Blå Linjen med förbindelse till O`Hare-flygplatsen,och till shopping på S. State St. & Michigan Avenue.Personalen i receptionen var hjälpsamma och tillmötesgående Frukosten var lite tråkig ..kunde gärna vara något mer pålägg. Varför inte samarbeta med Custom House, ta något mer betalt och servera buffet frukost
Nära till amtrakstationen Att man inte kunde ordna ett frukostpaket eftersom vi lämnade hotellet klockan 4.30 på morgonen.
Location, rooms, breakfast
The hotel was well located for our purposes--within walking distance of shopping and many attractions. The room was clean, the bed comfortable, and staff efficient. Breakfast was the typical Hampton Inn fare which is good quality geared to a wide variety of tastes and preferences. The facility was an older building that had been retrofit. Our room was a little smaller than other Hampton's. This hotel is probably better suited to a couple than to a family with younger children. But it was efficient and did the job. Décor was funky and different which can work either way depending on perception. Overall, the space worked for us.
We loved being right next door to see Hamilton. Would recommend to everyone. No parking problems. valet was awesome. All the staff were very polite and helpful. We went New Years Eve so it was busy. We did have to wait for our room but the staff helped us get luggage to room so we could make our reservation for dinner. Teenagers loved the breakfast.
The staff was very friendly and the room was very clean and well appointed. The location is also very close to many of the attractions that we were seeking out. within walking distance of Millennium park and Navy Pier.
Location, cleanliness, staff. Its a minor thing, but choices of pillows are too thick for side and stomach sleepers. Parking expense.
The room was comfortable and large enough to have a small sitting area. I liked the extra high ceilings because the room felt much larger than the floor space. The beds were comfortable and the furniture in good condition. There was a complementary coffee and tea bar in the lobby with fresh fruit and sometimes cookies. This was a nice stop over before heading back to the room. The breakfast closes on the dot at 10am. This isn't convenient because younger people (I'm 28 years old) like to sleep in a little later. I prefer to get going around 10 or 11am. This is a simple fix, extend the breakfast hours by an hour. I'd like to see more plants indoors at this hotel because the city starts to wear on me after a while and getting a fix of nature is relieving.
Staff was great, very knowledgeable and quick to give recommendations and directions. Breakfast had a lot variety and protein and fresh fruit options. Walls were thin, I heard a conversation in the next room at 11pm. Also WIFI access was too complicated to log in from a smartphone that I gave up since I had very limited time in Chicago.
All of above. Check in very easy. Felt safe needing key to elevator upper floors. Great breakfast. Staff warm welcoming very helpful. Found an empty Jack Daniels fifth bottle under bed. Not ours.
The room was very clean and the bed was awesome. I liked the color choices for the room.
When I called to have the light bulbs replaced they said they would be right up. They never came. I switched light bulbs in the 4 lamps so I could get work done. The breakfast is not staffed and you have your choice of two cereals
the reception and the people there are excellent. The gym facilities are outstanding and the people great. Breakfast is not continental. This could be better.
Great facility Hard to locate and access by car.
Room was exceptional. Great bed. No receipt at checkout. Odd location.
In the business area so could walk to my office in S. Wacker Drive The tap filter needs adjusting (room 4013). Not really a bad point but you may wish to rectify.
Very cordial staff enjoy the continental breakfast in the lounge love the access to the fitness center Toilet - had to tamper with the toilet to allow the bowl to fill (was very late and was in my pajamas; didn't want to call the front desk) Lights - a few burned out bulbs
Good location, very big room with a nice view. Staff seemed to be quite good. Some of the public parts of the hotel seemed rundown and some fixtures and furniture in the room could use updating. Some of the clientele seemed dodgy, as in a bit overly friendly and nosy. There was no wireless internet, as far as I could tell.
Very nice room. Quiet Wireless internet would ot connect even though signal strength was good. Hotel computer had the same probelm. Remote for tv in bedroom did not function.
Small number of rooms make it quite the botique stay. Great view as well. Internet is free ! Very old Internet and TV system. Both work but could use an update.