Hotell i Chicago nära House of Blues Chicago

Parking sucked

The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.

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It is a large high rise in Chicago, but the staff makes you feel like you are very important! Their concierges are awesome...make sure you utilize their help!

Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.

This is a great hotel the atmosphere that employees everyone was great there

The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.

great accomodations and service

Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.

Exceptional customer service training, great rooms, super location

Everything was perfect. Amazing views of the river. Only open a month.

The rooms were fantastic, the location was perfect, and the roof top lounge provides the best views of the city.

Location, design, service. Soundproofing could be better, for something so new, too many items weren't working.

The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.

The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.

The chase lounge chair next to the window. I enjoyed the view of the city and the river. I liked watching the tour boats coming and going. The bed was comfortable, the shower was nice and the room was quiet. I felt that the staff were courteous and helpful. Nothing that I can think of.

The hotel was clean and very nice. All staff I encountered were very nice. The best part in my book was the location. It was right on the river (although because of a brick wall that creates a little courtyard outside the lobby/restaurant you can't see the river from the main floor entrance way, but you could see it from above and below this location). It was comfortable. It smelled nice (they push their "signature scent" out in the lobby which is fresh and pleasant). There are MANY restaurants within walking distance, including one of my favorites, Frontera (upscale Mexican). There's also a restaurant right outside the lower level doors (take the two escalators down) that's right on the river. You're within walking distance of Michigan Avenue (if you like to walk) or you could always take a cab to that area if walking too much isn't appealing. The location really can't be beat. Really the only thing I didn't like was how very DARK it was in the lobby of this hotel. They need to add some attractive lighting (chandeliers, lamps) so it feels more cheerful. I understand that this used to be a Niko Hotel and was done in the Japanese style (which is still evident). If they're not going to add lighting, then adding some fountains for pleasant ambient noise would be good. I would also suggest that they add more "windows" in their brick wall in the courtyard outside the lobby/restaurant. I know there's a sidewalk out there that they likely wanted to "protect" the hotel from, but their present set-up misses the view of the river and downtown.

If you're staying here....river view is an absolute must! Would definitely stay again.