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Staff was very friendly and helpful. Wonderful room! At least 2 ice machines were not operational.
One of the better exercise areas I've seen in a hotel. A shop downstairs for incidentals (especially water) would be nice, instead of having to walk to the nearby Seven Eleven.
It was nice and in a great location They gave me a single king room with no view but I payed for a double queen with a view and even paid extra for a view room and then just gave us a free meal that sucked
Came early bc we were miserable at another hotel so we showed up at 1030AM Ann's they kindly let us check in for our four nights at that time so we could relax get and shower and unpack before hitting the city. Phenomenal location to all and I mean all things. The whole staff is friendly and helpful. Great city and river views. Would most certainly recommended to anyone visiting the city.
The location is great, and the staff was friendly. I reserved two rooms in advance, but they did not put us next to each other. As a family traveling, this was disappointing.
Wedding with loud DJ two floors above us kept us up one night. We called the desk and they seemed like they couldnt have cared less about our concern
Everything... not the room i asked for... was lied too. telling me things would be the same and werent... not even close. will not use again.
Right by elevator
Great last minute room rate. Odors in lobby and hallway. Exhaust problems from kitchen.
We loved the location, the room and the view- just didn't like being next to the elevator. Other than that- it was great!!
Even though the hotel offers nice spacious rooms with an incredibly friendly staff the noise left us with less than desirable evenings. The noise from people in the hallway travelled down the entire hallway echoing, causing the ability to sleep quite difficult. Conversely early in the morning when people were beginning to check out you heard the elevator almost every time... and we were at least 4-5 rooms away from the elevator. Additionally there was hotel room service plates left in the hallway for 1 1/2 days with dirty food on it. I'm a patient person but that's unacceptable for even more than half a day
Superior service and accommodations, personal at hotel far superior to any staff at any hotel!
The staff was extremely helpful with everything from directions to meal preferences. The quality of atmosphere was also very good. The decor and views from the hotel were better than anywhere I've ever stayed. The pool area was not on par with the essence or ambiance of the rest of the hotel, with the lack of hot tub areas and the extreme plainness of the pool area compared to the rest of the hotel.
Our room was beautiful with a spectacular city view. Complete functioning kitchette which we did not take advantage of because we were only there one night but would have been great for a three day weekend stay. Staff was friendly and professional. We had a light fixture broken in our bathroom when we first arrived and they had it replaced and room service had cleaned the glass up in under 20 mins. Impressive for an operation this size. Within walking distance to many desired locations.
Service staff never made me feel like I was a bother. I loved the spacious and newly remodeled room we stayed in. Beautiful bump out bay window with breathtaking views of the river and Lake Michigan. Bathroom had very high end finishes, and also included a television in the mirror! The maintenance guy who tried to fix a broken bathroom light was using very profane language as he failed at repairing the light. However, this staff member's behavior scored us a free upgrade from city view - to river lake view - so it all worked out.
Everything. Zero complaints Service was boardline TOO GOOD if that is such a thing
great accomodations and service
Extremely helpful staff and the facilities were first class from room amenities to the gym. Location is great - easy walking access to shopping, tourist destinations etc
This is a great hotel the atmosphere that employees everyone was great there
Närheten till city, både till Michegan Avenue och till the Loop. Hotellpersonalen gav oss de tipsoch vägbeskrivningar vi frågade efter. Glatt överraskad att de förvarade vårt bagage mellan utcheckning och planets avgång. Synd att det inte fanns något protein till frukost. Frukosten bestod enbart av sötsaker, fett och kolhydrater. Mera köttpålägg och exempelvis ägg.
Luxury Rooms, great service, good location in Chicago.
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The room was gorgeous. I loved the dressing area and bathroom. The spa was very nice. The front desk service was disappointing.
Great comfy beds wonderful bathrooms very professional staff. No complementary breakfast. We did eat breakfast there and it was excellent. No everything was great. Wish we could stay again on 4/29 and 4/30 but the price has gone up since this stay.
Staff was super friendly, service phenomenal! Can't think of anything.
This guest did not leave comments about this hotel.
the steam room at the spa included in the stay!
This guest did not leave comments about this hotel.
Luxury & personal service Would have loved to have a separate luggage tray so suitcase didn't have to stay in wardrobe.
Best service we have ever had
This guest did not leave comments about this hotel.
location (1) the fact we provided them a different credit card to charge my bill and they said they were good and then I get my statement and they charged the original card after they said it wouldn't be charged. (2) the lines to check out were long and it took us over 20 minutes to just check out. (3) we were not made aware of the wine hour when everyone else we spoke to was. Overall experience was not the best and the purpose of our visit was to find location venues for an upcominng tradeshow - I think if we would have made them aware we would have been treated much better.
Located right in the Loop of Chicago, this hotel is only 2 blocks from the Blue Line train from the airport. Free WiFi if you are a Kimpton Rewards member (or if you sign up during your stay). Free wine social hour every night from 5-6pm. You also get a minibar credit if you are a rewards member before you check in. The front entrance was a little odd - the lobby is up on the floor above and not well marked. The view out the window in my room was a brick wall.
Some may not like the smaller rooms (especially baths) but this is a very nice boutique hotel. They have done an excellent job of refurbishing a grand old building and the ambience captures the imagination. We loved it and would stay again for the good rate we got through booking.com No coffee machines and no coffee in lobby, but a coffee shop on the corner that was open at 5am.
The staff was rude and disrespectful. The staff.
Close to the El; convenient
I arrived early morning and was so glad to be checked in and didn't have to wait until mid afternoon. The cleanliness of the hotel was great. The staff was most accommodating. The on site restaurants were very good.
The location. My wife and I went to see the Phantom of the Opera playing next door at the Cadillac Palace. I can't say enough about the convenience of having the hotel next door. no having to walk blocks to our vehicle. Walked down the sidewalk and into the hotel, was able to avoid the cold Chicago weather. The Room. We stayed in Room 405. Our view out of the 2 windows, the first was a brick wall, the second, an alley way. At about 2am, for some reason the windows decided they wanted to bang against the frame endlessly, not allowing neither my wife or I to sleep. The bed was definately not a King Bed, and for it being a Premier Room, I would have expected the bathroom to be bigger than the size of a closet. I can't say I wouldn't stay here again, but would want to see the room before check-in.
Clean! Beautiful! Wish the bathtubs were a tad bigger!
The 5:00 PM wine hour and the interesting decor. Most of the furniture in the lobby was cool looking but not comfortable to sit on.
The room was perfectly sized and extremely comfortable. Not a single thing.
Everything was great!
Very modern hotel. No pool
Bra läge, trevlig personal mycket prisvärt hotel, passar lika bra för week end som för arbete.
Gratis rent kylt vatten. Kaffe/te-kokare på rummet.
Perfekt läge och parkering precis brevid entren. Litet rum för att vara USA men väldigt fräsht och rent
Stora fina rum. Utmärkt läge mitt i The Loop. Ingen frukost på hotellet (men det fanns frukostrestauranger alldeles intill).
Utmärkt läge, vackert hus, fin utsikt, enkel incheckning, bra med dricksvatten att hämta själv på varje våningsplan.
Nära till flera sevärdheter, mycket inom gångavstånd.
centralt beläget med gångavstånd till shopping , restauranger , sevärdheter
Wine hour from 5-6 was great!
Loved the service and location! We enjoyed the pool and rooftop patio; very relaxing. Everything was very clean and inviting. It would be nice to have the coffee maker in the room instead of having to go to the lobby. We did not realize we could request one, as there is no written information book in the room except for a menu. I prefer a book rather than find out the information on TV channel.
Wonderful will definitely stay again
I have stayed at the Palomar many times. I like the location and have always like the rooms in the past. I like the bar and the restaurant. Rooms are comfortable. This stay I was not given a king as requested but a queen room. I was staying for 5 days and was very disappointed as the room had less space to relax. The room was also in the corner between buildings and it got very little outside light. I can only conclude that the reason I was not given the room I requested and got such a poor room is because I made my reservation through Kayak. They also did not give me any reward points because I booked through Kayak. I was disappointed in the staff responses when I asked for a different room.
Great Service. Great Location. Clean Rooms.
Location was perfect, especially if you want to see a game at US Cellular or Wrigley as the red line is very close. Easy walk to the river as well and there are many great restaurants in the area. Slow elevators
Excellent staff. Nice, well appointed rooms. Great location. Had to pay for wifi.
We enjoy the great value for the cost with a suite that had plenty of room. The bedding and comfort of the bed was great for the price, but does not compare to higher cost/higher end hotels. The service is excellent with cordial attendants across the board.
Rooms were great and nicely decorated. Staff was very friendly and knowledgeable. Free wine hour is awesome (they even have some finger-food) and the gym facilities and swimming pool were great. Location is also really convenient. Overall, great stay! Not much I can think of that I didn't like. I guess it would have been nice to have a coffee maker already in the room. I think you can request one and they bring one -- but it was there already. Coffee was available in the lobby, which was so-so.
The awesome service was exemplified in the perpetual pleasant, smiling faces each day. The professionalism exudes excellent leadership and training when the staff consistently goes above and beyond the expected. Cudo's to Antwon, the bellman, that went out of his way to specifically show me directions. I also appreciate how Sarah, the housekeeping manager, found my ipad mini and had it shipped to my house. The high corner room was perfect to wind down at the end of the day!
The hotel was clean and very nice. All staff I encountered were very nice. The best part in my book was the location. It was right on the river (although because of a brick wall that creates a little courtyard outside the lobby/restaurant you can't see the river from the main floor entrance way, but you could see it from above and below this location). It was comfortable. It smelled nice (they push their "signature scent" out in the lobby which is fresh and pleasant). There are MANY restaurants within walking distance, including one of my favorites, Frontera (upscale Mexican). There's also a restaurant right outside the lower level doors (take the two escalators down) that's right on the river. You're within walking distance of Michigan Avenue (if you like to walk) or you could always take a cab to that area if walking too much isn't appealing. The location really can't be beat. Really the only thing I didn't like was how very DARK it was in the lobby of this hotel. They need to add some attractive lighting (chandeliers, lamps) so it feels more cheerful. I understand that this used to be a Niko Hotel and was done in the Japanese style (which is still evident). If they're not going to add lighting, then adding some fountains for pleasant ambient noise would be good. I would also suggest that they add more "windows" in their brick wall in the courtyard outside the lobby/restaurant. I know there's a sidewalk out there that they likely wanted to "protect" the hotel from, but their present set-up misses the view of the river and downtown.
If you're staying here....river view is an absolute must! Would definitely stay again.
comfortable nice room good staff except front desk They did not have my Kayak reservation. They did honor the reservation however; it was done with attitude " how di d you get this rate for this weekend?"
Hotel location was excellent close to shopping at Magnificent Mile and with several good restaurants within 5 minutes walk. Concierge was not on top form but everyone can have an off time so not a problem and all other staff extremely helpful
The chase lounge chair next to the window. I enjoyed the view of the city and the river. I liked watching the tour boats coming and going. The bed was comfortable, the shower was nice and the room was quiet. I felt that the staff were courteous and helpful. Nothing that I can think of.
i had no booking when i arrived, yours or their system had stuffed up. I have paid the hotel directly, please ensure you do not charge me
The room was very clean and spacious. The bed was comfortable. Staff was friendly and professional. Easy check in and check out. I would stay here again!
The rooftop bar is amazing...during the winter, however, the lounge is enclosed and not much to talk about. Our room had a gorgeous view of the river, the bed was comfortable, linens were great, and the big tv was like being in bed at a movie theatre. The workout facility was very cool, like a trip to the future. Great stay, we would do it again for sure.
Location, design, service. Soundproofing could be better, for something so new, too many items weren't working.
Everything was perfect. Amazing views of the river. Only open a month.
The city is amazing and being able to come back to a great place to rest makes a big difference between a good trip and an awesome trip. The staff was incredibly polite, and the customer service at this place is above and beyond.
My son and I had a great stay at London House! It is located perfectly and is within walking distance or a short Uber ride of Navy Pier, Millenium Park, OTC. The hotel was clean, comfortable, and staff was friendly! We tried to eat at the hotel restaurant to avoid going out in a storm. The restaurant is more of a bar setting and the menu is not family friendly. Needless to say we braved the storm, got soaked! Great memory! Lots of good places to eat around the hotel.
Staff were horrendously unhelpful on more than one occasion
Exceptional customer service training, great rooms, super location
Great location, nice room, beautiful bathroom, comfortable beds, steps from the orange line, State St. and Michigan Ave., Theatres, and museums. We were able to walk everywhere we wanted to go. Great rice view. Libby music was a bit loud, but the younger crow probably would think that was great!
Elevators require key each time to go up stairs
Location, bedding, room decor. Wasn't notified of renovations by kayak nor Marriott, when I told the front desk this, I was told I should do my own research to make sure hotel isn't being renovated. Then the workers started a half hour earlier than I was told on Sunday morning, and when I called the front desk, nothing was done about it. They were constantly drilling directly above our room. I was given the wrong room and wasn't offered a switch when the correct room became available, and I left an item there after checking out and called two hours later and the item had gone missing from the room. When I called the customer care line, the hotel called back to apologize and did not offer anything to rectify the situation. Terrible stay, will not be booking there ever again.
ALL staff that we incountered from valet to bellman house keeping and front desk were all very friendly and helpful. Having worked in the hotel industry it was easy to spot a top notch beautiful hotel with an amazing staff. Toilet was loose or unattached to the bathroom floor but still functioned properly.
Great staff, good location. Restaurant is wonderful. Small room, older hotel/rooms, bed not so comfortable, no in room eats other than water/coffee. Definitely over priced.
We stayed here with our two older children (age 16 & 20) over July 4 weekend; an incredibly busy weekend for the city but this was an oasis of luxury. Recently renovated, hotel features a beautiful artistic lobby, excellent coffee/sandwich bar in lobby, lounging areas with couches, restaurant, bar. Rooms are deluxe, very comfortable beds, modern bathrooms, with gorgeous views of the city and nearby Chicago river.