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Customer service was amazing - every employee we interacted with was super helpful
Brand new, modern design, nice lobby area patio & restaurant. Quiet rooms, pretty comfy. Saw a few comments referencing The Art as a 5 star in the category of Ritz & Four Seasons... not quite that nice, it's a solid 4 star hotel.
Dirty, loud, lots of scary people. Didn't feel safe. Wouldn't stay again.
we walked in for a room. quite a scary lobby but I saw it was cheap and we would only be resting until morning. unfortunately my partner lost her ID so we couldn't stay. we never entered the room and only had the key for less than 5 minutes. they were rude and wouldn't return my money.
LITERALLY, NOTHING. ABSOLUTELY EVERYTHING. SO BAD I SLEPT ELSEWHERE. NOT KIDDING.
Cost, cleanliness, and location were all fine. Noisy. Not just the other residents, but the pipes made a lot of noise at night. The plumbing was poor (almost no water pressure in the shower). And even with the curtains drawn, the room leaked a lot of light from the hallway at night, so it never really got dark.
It was quiet and nobody bothered me. I had a single room with a toilet-- not the tidiest place, but it wasn't scary either. If you're 20-something, not picky, and traveling cheap, I highly recommend. Definitely not a luxury hotel, but hey, you get what you pay for. I feel like I got full value out of my 60+ dollars/night here. I'm glad I didn't blow $250 down near the convention center. I just needed a safe, quiet place to crash for 5 nights, and I got that. Staff were nice.
The people who work here are most definitely awesome!!! not sure where to eat, where to look around to have fun ask them and they will tell you the best place's to go!!! Not to sure of the people living here feels like they full time live here just some of them but not a bad thing just to keep in mind but I felt 100% safe and I'm sure if any problems they will take care of it. But IV had a great time here and will come back so really can't say anything bad
Nice staff, simple nice room, option for private bathroom, great location. Loved fan and open window instead of air conditioning. Despite it looking very tidy and clean, not as relaxing as staying at a nice hotel. But for the price, totally awesome and good enough for me. I would recommend it.
Location was pretty good. Staff are friendly. Price! Way too expensive for such a hostel. I'm not sure what the justification is for $30 a night for an 8 dorm room. There must be very low and high seasons. Some really, really stinky patrons. Never smelled so bad and slept so poorly because of certain guests. Maybe that's not at the fault of the hostel, but they should have solutions readily available. The bunk beds were the most basic and extremely cheap. The mattress often slid off the frame. Only 1 shower for an entire floor of dorms. That was more than 50 people sharing 1 shower!
The history of hotel is great!
The staff were super friendly and attentive- the first day there was a problem with our bedding, and they changed the sheets right away. Overall, the place was ok, reasonably clean for a hostel (they could stand to clean the common shower area more often, however- hair was clogging the drain). It would be nice to get a few more appliances in the kitchen area so guests could actually use it. The rooms have no A/C and tiny fans that don't do much, which can be a problem during the summer. The beds are hard as a ROCK..I'm 26 and my back was killing me by the time I left. Also, there is a club next door that plays loud club music all hours of the day. Not the hostel's fault, but if you're looking for a good night sleep, I'd suggest requesting a room that doesn't face 11th ave.