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Big rooms, friendly staff Small lobby
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Road maintainance arround the hotel
the bed mattress was hard
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
room toilet the hotel staff was using the same elevator that supposed to be the clients so they distirb us a lot
staff car parking
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Ease of use and accessability to road network
Price for value given nothing
It is not clean enough,Furniching was very poor in the room.
Big room Bad smell in the room
Personalen var fantastisk och hotellet håller hög standard i de allra flesta avseenden. Poolen känns kanske lite "inklämd" mellan husen på innergården.
Utmärkt hotel med mycket bra mat. Fantastisk service av en alltid lika vänlig och uppmärksam personal. Vacker och inbjudande trädgård med pooler. Hade bokat Club Rotana och det var ett bra val, tyckte mycket om Club Loungen på 14:e vån. Hotellets läge mittemot Dubai Mall och Burj Khalifa absolut suveränt! Lätt att med taxi från hotellet nå alla andra sevärdheter och intressanta platser i Dubai. Jag och min man är mycket nöjda med vår vistelse på Al Murooj Rotana och ser fram emot att komma hit igen.
Fint hotel, med fina rum. Mycket för pengarna. Trevligt badrum Hotelbilderna antyder att poolanläggningen skulle vara fem ggr större än vad den verkligen är, man känner sig lite lurad på plats. Något hårda sängar. Brandlarmet gick på hotellet , men det var mycket dålig information i samband med detta från personalen. Lik väl här, så kostar frukosten för mycket, trots att den är fin. Köp frukost på stan i stället.
Club floor gav mycke mervärde för pengarna. Större rum, afternoon tea, pre dinner och egen frukost samt fri transfer till flygplatsen. Fint poolområde och trevliga prisvärda restauranger. Nära till shoppingmall. Den utlovade strandklubben hade ett extremt högt tilläggspris. Bättre åka till Jumeria Beach park eller Al Manzar park som har bra service och ligger bra till.
The towels wasn't so clean
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
Its was great
Direct access to Dubai Mall
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
convinient for business trips no smoking in the lobby
shangri-la wants to be the same as a Four Seasons but that's impossible for them
Everythning was so personal Nothing
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
The bullivard and everything
We really had a great time excellent service,
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
the service and the staff were supper good nothing
Please write at least 15 words
Very helpfull and smily faces.Better than home!!
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
Allt var perfekt från första sekunden till sista under vår vistelse. Personalen är utomordentlig, professionell, trevlig och bemöter en alltid med respekt och ett leende på läpparna. Rummen är otroliga, snyggt inredda och jättebekvämma. Hygienen kan inte vara bättre, det städas 2 gånger per dag. Av 10 möjliga så får hotellet betyg 10. Priserna på mat och dryck är jättehöga. Kaffet kostar 50 kronor och frukosten kostar 300 kronor. Inget annat att anmärka.
Nej allt var bra. Frukosten dyr, men klart värd pengarna för en gång, bara för att uppleva en riktig lyxfrukost. Man bör vara lite beredd på att granhotellet troligtvis inte kommer att byggas färdigt på många år, så man har ett betongskelett på ena sidan som ser ganska fult ut. På andra sidan finns ett stort parkeringsgarage. Men själva poolen är riktigt fin, helt klart värd att nyttja.
Otroligt vackert och stilrent, bra kombination av väst och öst. Strålande rum och fantastisk service. När området runt Burj Dubai är klart blir det helt fantastiskt. Kaos i receptionen, otränad och inte speciellt kundvänlig personal. Fortfarande byggarbeten runt hotellet.
Bra bemotande, trots mycket tidig check in inget direkt
Utmärkt service, rent och fräscht, utmärkta faciliteter! Nej
Fantastiskt vackert, rogivande och vackert ! Att beställd taxiresa från flygplatsen till hotellet (kvällen när vi kom) visade sig kosta minst 500 kr mer än ifall vi tagit vanlig taxi. Service ?
Frukosten som ingick i priset var bra och att det var skapligt nära till skytrain, mataffärer och shopping på kvällen om man ville se lite på tv så fanns det dåligt med internationella kanaler
Mycket bra hotell, rekommenderas. Personalen är servicemindade ut i fingerspetsarna. Late check-in och Late check-out inga problem. Underbar frukost. Välj Prefered Rooms.
Hjälpsam personal som lät oss checka in tidigare och checka ut senare än utlagd tid. Kortnycklarna till rummen kunde gå ur funktion. Rekommenderar starkt att inte besöka frisörsalongen.
Some of the senior staff in reception really needs to improve their manners... Our check out was anything but pleasant.
Vi var 4 grabbar som hyrde en svit , bra pris med tanke på att den var riktigt stor. Låg på en 170kvm. Perfekt..! Fina rum .. Enda negativa var egentligen att man inte fick gå ut på balkongen, så räkna inte med några sena cognac nätter där ute. Pga säkerheten.. Lite tråkigt!
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
The staff was very accommodating, and the room was quite large the elevators were too slow
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
The hotel was great Wifi was chargeble
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
Trevligt, vacker och nära till alla de stora shopping mal. Är världens högsta hotell. det är jättefin hotell Nej faktiskt inget allt var nästan perfekt
Läget personalen servicen maten som vanligt på Rotana TV systemet var dåligt bildkvaliten dålig samt att det var fläktar från något bakom TV´n som var myvket störande