Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Great room and service.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
staff car parking
Price for value given nothing
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
Big room Bad smell in the room
Allt var perfekt från första sekunden till sista under vår vistelse. Personalen är utomordentlig, professionell, trevlig och bemöter en alltid med respekt och ett leende på läpparna. Rummen är otroliga, snyggt inredda och jättebekvämma. Hygienen kan inte vara bättre, det städas 2 gånger per dag. Av 10 möjliga så får hotellet betyg 10. Priserna på mat och dryck är jättehöga. Kaffet kostar 50 kronor och frukosten kostar 300 kronor. Inget annat att anmärka.
Nej allt var bra. Frukosten dyr, men klart värd pengarna för en gång, bara för att uppleva en riktig lyxfrukost. Man bör vara lite beredd på att granhotellet troligtvis inte kommer att byggas färdigt på många år, så man har ett betongskelett på ena sidan som ser ganska fult ut. På andra sidan finns ett stort parkeringsgarage. Men själva poolen är riktigt fin, helt klart värd att nyttja.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
shangri-la wants to be the same as a Four Seasons but that's impossible for them
Everythning was so personal Nothing
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
convinient for business trips no smoking in the lobby
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
Utmärkt hotel med mycket bra mat. Fantastisk service av en alltid lika vänlig och uppmärksam personal. Vacker och inbjudande trädgård med pooler. Hade bokat Club Rotana och det var ett bra val, tyckte mycket om Club Loungen på 14:e vån. Hotellets läge mittemot Dubai Mall och Burj Khalifa absolut suveränt! Lätt att med taxi från hotellet nå alla andra sevärdheter och intressanta platser i Dubai. Jag och min man är mycket nöjda med vår vistelse på Al Murooj Rotana och ser fram emot att komma hit igen.
Fint hotel, med fina rum. Mycket för pengarna. Trevligt badrum Hotelbilderna antyder att poolanläggningen skulle vara fem ggr större än vad den verkligen är, man känner sig lite lurad på plats. Något hårda sängar. Brandlarmet gick på hotellet , men det var mycket dålig information i samband med detta från personalen. Lik väl här, så kostar frukosten för mycket, trots att den är fin. Köp frukost på stan i stället.
Club floor gav mycke mervärde för pengarna. Större rum, afternoon tea, pre dinner och egen frukost samt fri transfer till flygplatsen. Fint poolområde och trevliga prisvärda restauranger. Nära till shoppingmall. Den utlovade strandklubben hade ett extremt högt tilläggspris. Bättre åka till Jumeria Beach park eller Al Manzar park som har bra service och ligger bra till.
Personalen var fantastisk och hotellet håller hög standard i de allra flesta avseenden. Poolen känns kanske lite "inklämd" mellan husen på innergården.
Ja nära till det jag var där för - en mässa i word trade center. Bra träningsanläggning - Gym, så det är viktigt för mig ! Strömmen strulade å automatsäkringen gick hela tiden på rummet så luftkonditioneringen återställdes till kallare än jag ville hela tiden. Mycket enerverande speciellt nattetid !
ok frukost och poolområde. bra med bäddsoffa. servicen och roomservice urdålig.
Läget personalen servicen maten som vanligt på Rotana TV systemet var dåligt bildkvaliten dålig samt att det var fläktar från något bakom TV´n som var myvket störande
Trevligt, vacker och nära till alla de stora shopping mal. Är världens högsta hotell. det är jättefin hotell Nej faktiskt inget allt var nästan perfekt
bra läge nära shopping och strand, bra service med shattle bus till stranden sen städning (bara ibland) och smutsiga fönstren drog ner upplevelsen
Läget är utmärkt, inte fullt så plats vid swimmingoolen och gymmet Lite ljud på nätterna
Hotellet ligger bra placerat mellan Wild Wadi och city, taxi kostar inte sa mycket in till centrum. Man slipper sin egen bil inne i centrum om man kommer fran Abu Dhabi.
the service and the staff were supper good nothing
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
We really had a great time excellent service,
The bullivard and everything
Very helpfull and smily faces.Better than home!!
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Please write at least 15 words
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
Rummen var mycket bekväma och hela hotellet var mycket trivsamt, fin design, lyxigt. Frukosten utmärkt. Man kan inte säga att det finns pool på detta hotell. Skuggig plats och då jag besökte hotellet fanns ej vatten i poolen. Jag skulle rekommendera hotellet, OM det gavs diplomatrabatt. Det ger andra hotell i Dubai. Vi är flera diplomater i Afghanistan, som frekvent åker till Dubai för att vila upp oss några dagar. Då vill man ha bekämlighet, god service, pool och rabatt.
Denna gång (nr 2) var servicen utmärkt! Det är ett trevligt hotell att stanna över en natt - prisvärt, bra läge, bra frukost och rum mm.
Personalens vänlighet, lyhördhet och uppmärksamhet. Gym och pool. Enastående frukost.
Ett hotell jag kan rekomendera för deras service och trevlighet, och moderna inredningen på hotellet. Ligger centralt för shopping, sevärdheter och restauranger.
Närheten till Dubai Mall, fräscht och bra frukost Att skatterna läggs på priset vid betalning/utcheckning.
the room was big that i like it i don't like how was the staff speak and they didin't help me for the late cheak out and they don't have 24 hours food service
1.being Too close of Expo 2.Cleaness
qauit safe comfort clean alow pets , dead area no resturant or shoping or cafe near apartment
2 bed apartment was luxurious , however one bed apartment was small and oddly configured. Staff were incompetent and reception had a fairly dismissive attitude to guests. Price was high, security intrusive and location poor for any facilities. No room service after 10.00pm and no alcohol. best of all, a maintenance problem meant no water in room and I was 'evicted' with no alternative offered
Welcoming from the stuff, feeling unique and the apartment decoration and size No much marketing for there internal and Jumeirah facilities.
It was very convienient to us and very relaxing!!!!
The residence design, location and decoration Staff were not helpful, breakfast is a pc of muffins and some cakes, I asked to have at the room but they refused, we had to take breakfast at the club without ac... Very bad
Large apartment, staff respect, big apartment and city view (my room was at 31st level), they upgraded me to a larger apartment.
If you are in Dubai for an exhibition this is the place to stay extremely comfortable clean and the staff is great. Mr. A.K Ton and David from thr front office made everything possible for us to. Have a great stay.
the furniture were excellent and luxury ,kitchent was fully equipped,very quit and good for relaxation,view of the apartments were fabuolus . internet service eas very poor, staff are not friendly ,they did not accept to give us a late check out although the room was not sold and I told them that I am pregnent .
hospitality of the staff
the comfort of the surrounding and the staff and the health centre
central location no
location is excellent, spacious. the first before i moved to another was a bit noisy from highway traffic. The sexcond was ok. They only had one size pillows. even when i asked for a slimmer one they did not have any.
thir no free internet
Housekeeping services are not so good
The apartments are so affordable and spacious. The pool area, free steam room and gym are nice additions. I would have liked if the pool stayed open until midnight.
I only stayed in Dubai for one night and didn't have the time to use the hotel facilities; anyway Pros:quick check in and check out Cons: There was a sewage smell in the apartment coming from the bathrooms
The location is the best thing with this hotel.. hotel stuff are freindly and helpfull They provied only 2 keys per room "policy" and we were 6 adults which made it difficult if we wanted to come back in different timings... the Rooms and specially toilets were not very clean .. spilled some shampoo and it was there for like 3 days.. Should work more on cleaning basis..
Very covieniently located and very good staff, gave a upgrade and were very responsive for our needs.
Very quiet, simple and functional. Window glass isn't clean enough to see through.
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
The hotel was great Wifi was chargeble
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
The staff was very accommodating, and the room was quite large the elevators were too slow
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Big rooms, friendly staff Small lobby
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
The hotel is located at the best spot in Dubai. It's right next to the metro, and it's behind Dubai Mall. The rooms are very clean and very big. I got two bedrooms and two bathrooms and large living room with workstation desk. The wifi was good enough for free and the parking service was really good. The front lobby was a little bit small, it's like you're sitting next to the people who are checking in with the front desk, there is another lobby with a cafe but still the front lobby is where you want to wait for people or your car.