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The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Price for value given nothing
Great room and service.
staff car parking
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Big room Bad smell in the room
Utmärkt hotel med mycket bra mat. Fantastisk service av en alltid lika vänlig och uppmärksam personal. Vacker och inbjudande trädgård med pooler. Hade bokat Club Rotana och det var ett bra val, tyckte mycket om Club Loungen på 14:e vån. Hotellets läge mittemot Dubai Mall och Burj Khalifa absolut suveränt! Lätt att med taxi från hotellet nå alla andra sevärdheter och intressanta platser i Dubai. Jag och min man är mycket nöjda med vår vistelse på Al Murooj Rotana och ser fram emot att komma hit igen.
Club floor gav mycke mervärde för pengarna. Större rum, afternoon tea, pre dinner och egen frukost samt fri transfer till flygplatsen. Fint poolområde och trevliga prisvärda restauranger. Nära till shoppingmall. Den utlovade strandklubben hade ett extremt högt tilläggspris. Bättre åka till Jumeria Beach park eller Al Manzar park som har bra service och ligger bra till.
Personalen var fantastisk och hotellet håller hög standard i de allra flesta avseenden. Poolen känns kanske lite "inklämd" mellan husen på innergården.
Fint hotel, med fina rum. Mycket för pengarna. Trevligt badrum Hotelbilderna antyder att poolanläggningen skulle vara fem ggr större än vad den verkligen är, man känner sig lite lurad på plats. Något hårda sängar. Brandlarmet gick på hotellet , men det var mycket dålig information i samband med detta från personalen. Lik väl här, så kostar frukosten för mycket, trots att den är fin. Köp frukost på stan i stället.
The towels wasn't so clean
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
Its was great
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
Direct access to Dubai Mall
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
Every thing Nothing
Quiet comfortable when you needed it. Great lounge. Great service very good food with a nice variety. Pool not very fancy and pool bar very small. Too be fair I only went in morning. I was told it gets busy at night(bar).
Very friendly and professional staff. Well appointed rooms.
The location is truly about the only thing that is good for this hotel - it is somewhat close to the airport and to Dubai mall. Their pool was closed with NO warning posted on their website or other travel websites. We requested a high floor room with a view and were given a low floor room with no view. I would not recommend staying at this property.
Great facilities for business and events Housekeeping staff are slow
The bullivard and everything
the service and the staff were supper good nothing
We really had a great time excellent service,
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
Very helpfull and smily faces.Better than home!!
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
Please write at least 15 words
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
Utmärkt service, rent och fräscht, utmärkta faciliteter! Nej
Otroligt vackert och stilrent, bra kombination av väst och öst. Strålande rum och fantastisk service. När området runt Burj Dubai är klart blir det helt fantastiskt. Kaos i receptionen, otränad och inte speciellt kundvänlig personal. Fortfarande byggarbeten runt hotellet.
Fantastiskt vackert, rogivande och vackert ! Att beställd taxiresa från flygplatsen till hotellet (kvällen när vi kom) visade sig kosta minst 500 kr mer än ifall vi tagit vanlig taxi. Service ?
Bra bemotande, trots mycket tidig check in inget direkt
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
Big rooms, friendly staff Small lobby
convinient for business trips no smoking in the lobby
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
Everythning was so personal Nothing
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
shangri-la wants to be the same as a Four Seasons but that's impossible for them
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
Allt var perfekt från första sekunden till sista under vår vistelse. Personalen är utomordentlig, professionell, trevlig och bemöter en alltid med respekt och ett leende på läpparna. Rummen är otroliga, snyggt inredda och jättebekvämma. Hygienen kan inte vara bättre, det städas 2 gånger per dag. Av 10 möjliga så får hotellet betyg 10. Priserna på mat och dryck är jättehöga. Kaffet kostar 50 kronor och frukosten kostar 300 kronor. Inget annat att anmärka.
Nej allt var bra. Frukosten dyr, men klart värd pengarna för en gång, bara för att uppleva en riktig lyxfrukost. Man bör vara lite beredd på att granhotellet troligtvis inte kommer att byggas färdigt på många år, så man har ett betongskelett på ena sidan som ser ganska fult ut. På andra sidan finns ett stort parkeringsgarage. Men själva poolen är riktigt fin, helt klart värd att nyttja.
Trevligt, vacker och nära till alla de stora shopping mal. Är världens högsta hotell. det är jättefin hotell Nej faktiskt inget allt var nästan perfekt
Läget personalen servicen maten som vanligt på Rotana TV systemet var dåligt bildkvaliten dålig samt att det var fläktar från något bakom TV´n som var myvket störande
Hjälpsam personal som lät oss checka in tidigare och checka ut senare än utlagd tid. Kortnycklarna till rummen kunde gå ur funktion. Rekommenderar starkt att inte besöka frisörsalongen.
Frukosten som ingick i priset var bra och att det var skapligt nära till skytrain, mataffärer och shopping på kvällen om man ville se lite på tv så fanns det dåligt med internationella kanaler
Vi var 4 grabbar som hyrde en svit , bra pris med tanke på att den var riktigt stor. Låg på en 170kvm. Perfekt..! Fina rum .. Enda negativa var egentligen att man inte fick gå ut på balkongen, så räkna inte med några sena cognac nätter där ute. Pga säkerheten.. Lite tråkigt!
Some of the senior staff in reception really needs to improve their manners... Our check out was anything but pleasant.
Mycket bra hotell, rekommenderas. Personalen är servicemindade ut i fingerspetsarna. Late check-in och Late check-out inga problem. Underbar frukost. Välj Prefered Rooms.
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Amazing staff, cleanliness very high, modern rooms
Very classy and spacious room, friendly and helpful staff. They helped me contact my driver when I was unable to do so. The location has a lot of construction going on around it, with blocked sidewalks that force pedestrians onto the street. Next door lot is under construction, so the whole area has an unfriendly ambience. Nearest eateries are several blocks away.
This guest did not leave comments about this hotel.
Special thanks to all the people at the hotel especially the concierge people and gentlemen . Everyone was extremely helpful and pleasant to deal with. I will definitely stay at your place on my next trip to Dubai. Nothing in particular.
Cleanliness, courteous staff N/a
The location and the cleanliness
Room was clean and comfortable Meal prices are high.
This guest did not leave comments about this hotel.
The price we paid for this hotel was amazing. This was truly a 5 star hotel. only down side was having to wait in line to check in and check out. Need to increase the number of people working at the front desk. needed more people working the front desk.