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Big rooms, friendly staff Small lobby
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Big room Bad smell in the room
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
Great room and service.
Price for value given nothing
staff car parking
Utmärkt hotel med mycket bra mat. Fantastisk service av en alltid lika vänlig och uppmärksam personal. Vacker och inbjudande trädgård med pooler. Hade bokat Club Rotana och det var ett bra val, tyckte mycket om Club Loungen på 14:e vån. Hotellets läge mittemot Dubai Mall och Burj Khalifa absolut suveränt! Lätt att med taxi från hotellet nå alla andra sevärdheter och intressanta platser i Dubai. Jag och min man är mycket nöjda med vår vistelse på Al Murooj Rotana och ser fram emot att komma hit igen.
Personalen var fantastisk och hotellet håller hög standard i de allra flesta avseenden. Poolen känns kanske lite "inklämd" mellan husen på innergården.
Club floor gav mycke mervärde för pengarna. Större rum, afternoon tea, pre dinner och egen frukost samt fri transfer till flygplatsen. Fint poolområde och trevliga prisvärda restauranger. Nära till shoppingmall. Den utlovade strandklubben hade ett extremt högt tilläggspris. Bättre åka till Jumeria Beach park eller Al Manzar park som har bra service och ligger bra till.
Fint hotel, med fina rum. Mycket för pengarna. Trevligt badrum Hotelbilderna antyder att poolanläggningen skulle vara fem ggr större än vad den verkligen är, man känner sig lite lurad på plats. Något hårda sängar. Brandlarmet gick på hotellet , men det var mycket dålig information i samband med detta från personalen. Lik väl här, så kostar frukosten för mycket, trots att den är fin. Köp frukost på stan i stället.
Great facilities for business and events Housekeeping staff are slow
Quiet comfortable when you needed it. Great lounge. Great service very good food with a nice variety. Pool not very fancy and pool bar very small. Too be fair I only went in morning. I was told it gets busy at night(bar).
Very friendly and professional staff. Well appointed rooms.
The towels wasn't so clean
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
Its was great
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
Direct access to Dubai Mall
Everythning was so personal Nothing
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
convinient for business trips no smoking in the lobby
shangri-la wants to be the same as a Four Seasons but that's impossible for them
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
The bullivard and everything
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
We really had a great time excellent service,
Please write at least 15 words
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
Very helpfull and smily faces.Better than home!!
the service and the staff were supper good nothing
Nej allt var bra. Frukosten dyr, men klart värd pengarna för en gång, bara för att uppleva en riktig lyxfrukost. Man bör vara lite beredd på att granhotellet troligtvis inte kommer att byggas färdigt på många år, så man har ett betongskelett på ena sidan som ser ganska fult ut. På andra sidan finns ett stort parkeringsgarage. Men själva poolen är riktigt fin, helt klart värd att nyttja.
Allt var perfekt från första sekunden till sista under vår vistelse. Personalen är utomordentlig, professionell, trevlig och bemöter en alltid med respekt och ett leende på läpparna. Rummen är otroliga, snyggt inredda och jättebekvämma. Hygienen kan inte vara bättre, det städas 2 gånger per dag. Av 10 möjliga så får hotellet betyg 10. Priserna på mat och dryck är jättehöga. Kaffet kostar 50 kronor och frukosten kostar 300 kronor. Inget annat att anmärka.
Bra bemotande, trots mycket tidig check in inget direkt
Fantastiskt vackert, rogivande och vackert ! Att beställd taxiresa från flygplatsen till hotellet (kvällen när vi kom) visade sig kosta minst 500 kr mer än ifall vi tagit vanlig taxi. Service ?
Otroligt vackert och stilrent, bra kombination av väst och öst. Strålande rum och fantastisk service. När området runt Burj Dubai är klart blir det helt fantastiskt. Kaos i receptionen, otränad och inte speciellt kundvänlig personal. Fortfarande byggarbeten runt hotellet.
Utmärkt service, rent och fräscht, utmärkta faciliteter! Nej
Frukosten som ingick i priset var bra och att det var skapligt nära till skytrain, mataffärer och shopping på kvällen om man ville se lite på tv så fanns det dåligt med internationella kanaler
Hjälpsam personal som lät oss checka in tidigare och checka ut senare än utlagd tid. Kortnycklarna till rummen kunde gå ur funktion. Rekommenderar starkt att inte besöka frisörsalongen.
Mycket bra hotell, rekommenderas. Personalen är servicemindade ut i fingerspetsarna. Late check-in och Late check-out inga problem. Underbar frukost. Välj Prefered Rooms.
Some of the senior staff in reception really needs to improve their manners... Our check out was anything but pleasant.
Vi var 4 grabbar som hyrde en svit , bra pris med tanke på att den var riktigt stor. Låg på en 170kvm. Perfekt..! Fina rum .. Enda negativa var egentligen att man inte fick gå ut på balkongen, så räkna inte med några sena cognac nätter där ute. Pga säkerheten.. Lite tråkigt!
New modern design, clean room, clean bathroom, comfort bed, Excellent location for shopping (2 min from nearest metro station), friendlly staff, good value of money. TV channels are listed in akward way which makes flipping channels annoying, high cost of internet network.
The hotel was great Wifi was chargeble
The staff was very accommodating, and the room was quite large the elevators were too slow
We like the staff, service of the hotel . the location is very convenience, through the booking.com we found what we expected. for the price we payed we should get the Wi-Fi service for free, even if you want to get it it's very expensive.
In general, it is a reasonable hotel with many pleasant features and atmosphere. The staff and the higher management are very friendly and cooperative. Location is near Dubai Mall.
Room was spacious & Luxurious. Comfortable bed, tv channel, kitchen was well equipped. Good and quick room service even engineer and iron board came very quick, Metro station very near. Even after asking we didn't get a room with the road side view. It seems the staff at the reception is just unable to understand you. Like as if you are hitting a brick wall. No free breakfast for us as the webside messed us up. But Without that its too expensive at the hotel. There was a smell in our room which was coming from the kitchen pipes, it did get fixed. And the best for last. We had to pay for the internet and it's quite expensive aswell. Its a well designed and beautiful hotel located at a nice place but the hotel protocals and reception staff only disappointment you when ever you ask them for any thing. May be, because its such a busy hotel they just dont put any effort in making their guests happy. We finally moved to a hotel with atleast free wifi and booked our tours
the floor is not clean in my room and the sofa also and at 8pm i am stay for 10 minutes to received the elevators on floor 21 to going down at ground floor
I asked to check in early (10:30 AM), and they said rooms are not ready, but come back in 1 hour. I came back after 2:30 hours, only to have to wait 45 mins in the chaotic queue at reception, to try to check back in. Many people were trying to check out and they didn't have enough staff, and no one was following the queue, instead storming the reception. After waiting 45 mins to try to check in, I got to the reception clerk who basically said that the room was not ready yet, even though it was 2:00 pm by now. I came back at 5:00 to check in and still had to go through the check in process one more time. A total mess. Not worth the cheap price.
The breakfast was the best part. The room smelled really bad. The staff were not friendly. Housekeeping didn't show up until 5pm. The carpet and flooring was dirty. The Internet for 24 hours cost 90 dirhams. I almost paid $110/night with taxes and fees. It doesn't worth it. You can find much better hotels with that price range.
Upon arrival we were immediately dismissed and it took 30 minutes to check in even though no one else was there. When we finally got to our room it was still dirty and there were stains all over the carpet. Even though we booked through kayak and were guaranteed free internet we had to purchase Internet through the hotel and even then at times there wasn't enough bandwidth to even check email. The shower didn't drain and was never fixed even though we told them three times. Bad experience!
Trevligt, vacker och nära till alla de stora shopping mal. Är världens högsta hotell. det är jättefin hotell Nej faktiskt inget allt var nästan perfekt
Läget personalen servicen maten som vanligt på Rotana TV systemet var dåligt bildkvaliten dålig samt att det var fläktar från något bakom TV´n som var myvket störande