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STAFF VERY FRIENDLY AT RECEPTION AND BREAKFAST BUFFET.CONVEIENT LOCATION FOR EMIRATES MALL.EXTEREMLY CLEAN AND COMFORTABLE ROOM.OVERALL I WAS HAPPY WITH MY STAY AND I DONT MIND TO COME BACK IN THE FUTURE. CHECK OUT TIMING AT 2PM WAS GIVEN EASLY. FOR ARABIC VISITIORS I THINK MBC TV CHANNELS ARE IMPORTANT ALSO I RECOMMEND MORE STAFF FOR CHECK IN/ OUT AS THE PROCESS WAS A BIT SLOW.YET I DONT MIND COMING BACK ,OVERALL I WAS TREATED WELL AND I WAS RELAXED DURING MY STAY
The location, the staff, and the mall Cannot stream my iPad and iPhone to the tv
It wa dirty!
Mycket trevlig personal i hela hotellet och på alla nivåer. Modern design som ger varmt intryck. Poolmrådetl är litet men har hög standard. Utmärkt frokostbuffé. Business center är välutrustad. Praktisk anslutning till shopping Mall of Emirates som är lagom stort. Flera restauranger med bra utbud och alla rättigheter i anslutning till hotellet. Rumsstädning är sen. Restaurang K-grill har liten meny och är mycket sen i tilllagnig. Bar 1897 har mycket obekväma sittplaser. ( Liggande )
Om man är intresserad av shopping så ligger det precis vid shoppingcenter med en slalombacke i ( som dock inte känns så märkvärdig när man kommer från snöigt Sverige..) Frukostbuffen var god. Servicepersonalen / de som bär väskor osv var tillmötesgående och duktiga. Personalen i lounchen var fantastiskt fina. Det var rent på hotellet. Lunchen tex var fruktansvärd dålig och dyr! Servicen under lunchen var dålig. Vi var tre vuxna och ett barn i rummet och soffan som jag och min tre åriga dotter fick sova på med jättetunn madrass var långt under 5 klass stjärnigt hotell. Ocharmig pool vid hotellet som ligger mitt "i trafiken" utan en strand i närheten!! Kändes som ett business hotell mer än semester tillhåll.
perfect reception. modern accommodations
Large room, large bed, friendly people at the door. Very complicated check-in and check-out procedure, and not everybody at the desk knows enough about it. No facilities to change in health spa and pool. Very unattractive location. The park-like environs on the website aren't there.
Location not convenient to tourist attractions Room carpet not clean This is not a 5 star hotel Poor parking arrangement
Stayed in executive suite. Loved the room. Love that all the lights were remote controlled. Room service and cleaning services were great. This was supposed to be a five star hotel, and that it is not. It is maybe a four star at best. It's great if you can can get a discount online, but not paying full price.
Location The room sairvces
This guest did not leave comments about this hotel.
Great location. Easy walk to the Mall of Emirates where I could catch the Hop On, Hop Off bus. Felt safe as I was a woman traveling alone. The atrium, open air style of the hotel cause the noise to travel making it difficult to get work done while in the lobby. Noise could not be heard in my room. On checkout, babies were in the lobby crying making it very unpleasant place to be.
Nearest Emeirat Mall
Don't offer breakfast included. Bad service in the check in.
it was clean Wasn't aware that the breakfast wasn't included even though on the hotels site all rooms come with breakfast. I also wasn't pleased by the policy of having to provide a certain type of ID for my guest even though the room was in my name.
Hög servicenivå. Vi kom med en tidig morgonflight och hade inga som helst problem med att få rummet tidigare. Inte heller var det några problem att få ha kvar rummet längre sista dagen då vi flög hem sent. Personalen hjälpte till i alla situationer - bokningar av restauranger, utlåning av handdukar till stranden osv. Hotellet ligger centralt, men för att ta sig till en strand krävs en taxiresa på cirka 15 minuter. Lite omständigt om man vill kunna ta en dusch direkt efter ett bad.
Personalen i lobbyn var fantastiskt servicevänliga och trevliga, likaså frukostpersonalen, rummet var mkt trevligt Städningen
Mycket bra service. Bra restauranger på hotellet. Synd att poolområdet ligger i skuggan under vår/höst-säsongen. Dom borde inkludera internetuppkoppling i priset.
Very nice hotel.The price level now is good. All the working around the place.Room was not so clean.
Personalen var mycket trevlig, rummet var mycket trevlig, frukosten var utmärk. Byggandet utanför, fönstren var inte bra ljudisolerade
rent och snyggt läget, kunde inte sova pga byggarbetet som pågick runt omkring
Bra hotell med trevlig personal, bra restauranger och pool/spa. Kommer att bli bra om ett par år då området byggts ut. Läget ca 10 km från stadskärnan och i ett byggnadsoråde ger inte möjlighet till promenader i omgivningen. Saknar allmänna kommunikationer.
the room was very clean and comfort with modern decoration and a beautiful scene on Burj Alarab and Sheikh Zayed road Nothing
I like the design of the room. it had modern and stylish furnitures. it was very clean room and provided with everything that guest will need such as, full kitchen, DVD,TV and iron. i had trouble with elevator, cause you should show your room card in the elevator otherwise it won't get you to your floor.
It's definately not a 5 star place. It doesn't have the staff and facilities to be a 5 star. I would rate it between 3 and 4 stars. Big problem with getting around and finding taxis there. Would not go back there.
Everything is perfect the location , the staff , the apartment is great and clean only one thing that happen to us :1- delay of the taking the apartment , and the delay for our lagged.
I liked the staff who were professional. The suites were big enough, clean and comfortable. In my next trip to Dubai, I plan to stay there.
Room design It was bad experience, the hotel’s location is difficult to find ,
We loved the hotel. It was in a good location near the Mall of Emirates. The Sharaf DG station a NYC block away from the hotel. We had a 2-bedroom suite. It had everything...a full kitchen with a large dining table, each bedroom had an ensuite bathroom. I had a queen bed in the master and my niece had 2 twins in her room. Oh, off the living room there was a 1/2 bathroom too. We didn't use the restaurant but room service was good and quick! We did stop by the cafe a few times. Each time my latte was perfect and the pastries were good. The staff were all friendly and helpful (with one exception see my dislikes). I'm use to a comfy bed at home and their bed is very firm. I didn't have the best sleeping experience. Also, the wifi access was hit or miss (the hotel mgr says they are working on this). Don't use the hotel taxi, it's a ripoff!! We asked for a cab to Aquaventure and was charged 60 AED. When we return using a regular metered taxi the rate was 24 AED. I didn't like the feeling of being taking advantage of because we are tourists.
Bad hosptality by reception steam bath not valid
Rooms & the location of the apartment. Breakfast
The location and spacious rooms. The maintenance as one of the floor tileswas broken and not fixed properly.
The hotel is well suited to short breaks in Dubai. The room was a good size, well equipped and easily accomodates 4 adults. It is within walking distance of Mall of the Emirates and an easy car journey from the beach and Wild Wadi. The road system around the hotel is frustrating due to the one way system and poor signing. The hotel would be better served if it could place a small sign near the traffic lights down the street (not unlike the hotels in the marina area).
The location of this hotel is really nice because it's not far away from Emarits Mall just 5 mins walking Well inside the room there's no WiFi just LAN cable for free of charge but in the Lobby they have WiFi but you have to pay for AED 20 per half hour it should be free of charge like other hotels
To be able to cook our own food in the apartment and the location near to the Mall of Emirates. Not much choice at breakfast.
The Health Club was very good, and the thai massage lady was exellent The time it took to check in and check out - it was too long. Also, staff were not clear about breakfast charges in the first instance. The hotel was busy and I was asked about three times when I am checking out - I found this very annoying especially as it had been previously agreed that we could check out a lat
Nice decor and ample room space & facilities. Parking was great. Restaurant food was not bad and affordable. Hotel staff should be lenient on check out time esp if you arrive after midnight.
the service was too slow. Hard to get Taxi or transportation. They should have transportation to and from The Mall of Emirates because the Taxi drivers cause a lot of troubles taking us there because it is close to the place.
very quite place. near Emarat Mall, Nakhla, and Mareen Mall. big Parking area. High Price. no breakfast. no WiFi. No 3 bed rooms Apartment. No nearby Supermarket.
The ambience, room sizes were huge, clean and tidy, no fuss, helpful staff
The suite was great. The beds were very comfortable. No tea/coffee in the room. No wi-fi in the rooms
Rooms are cleas and spacious,staff are so cooperative,location is great In room wifi doesn't work AT ALL
metro location & space washing the dishes
Quite. location near Metro station. I didn't like the cleanliness of our room. The cleanears have no experince and no body to suprvise them. Always they miss things and you have to call after it.I didn't like the size of the room. I have two bedroom apartment which was very small. The main problem is the wrong design. The washing macine room is bigger than the bathroom!
Comfortable stay at a decent location for a decent price
location... quite place... private parking... there is a swiming pool and jim but i didn't use them... nice lobby... close to metro station ...convenient for family... the furniture is used by very clean... No nearby Supermarket... when i use the tea and the coffee they've never put new ones... they didn't clean my room 2 days in row . one time because i left 5:30 PM and the next day even when i left 1PM. So i had to call them every day to ask them to clean my room... no WiFi just wired internet... Even if they clean the apartment they don't wash the dishes...
After being at a golf tournament all day, to sit out on our balcony to have a drink and recuperate was special. Also the black-out curtains gave us an excellent night's sleep. Needed a night-light in the bathroom - because of wonderful black out curtains, got lost finding the bathroom. No negatives as hotel was perfect
Very good for family Good position
The Ramada Chelsea Basha hotel was excellent in service and cleaness . It was a new hotel and the emplyees' service was very good and I would like to recommend the hotel to other people. Nothing inconvenient. The service was better than 5 star hotels.
The price was reasonable The bad smell in the toilet despite the remark we make the first day. The access to the underground parking is too narrow for SUV
Friendly staff. High Speed Internet. Very restricted browsing facility.
The hotel was right near the mall of the emirates so is good for people who want to shop. Unfortunately I was confirmed an early check in via booking.com and when u arrived at the hotel, after 17 hours of traveling, they knew nothing of it snc told me I'd have to wait 5 hours until check in time. I was not impressed and stressed that rk rhe ndnger who finally found me a room
overall its just fine * a/c switch off automatically after some hours ,, its so annoying. * few valet drivers for park / bring car ,, even i have to go to my car myself
Modern decor with nice sized rooms and very comfortable double bed. The hotel staff were friendly and efficient. A short walk from the Mall of the Emirates is convenient for shopping. Extrememly happy with our choice of hotel for a short break. Nit picking really but would have liked to have Bath Robes for the two of us and the towels were functional rather than luxurious. More like the sort of towels you would get in an Ibis motel.
The reception staff are not so friendly. I have asked for extra door card for my son and did not get it throughout our stay (5 days).No flexibility to extend the checking hour time for one more hour.
the Staff where really helpful. the rooms are great. It needs hotel wide WiFi (free WiFi available in hotel lobby only). LAN available in room on request.
i liked the location and loved the design of the rooms they're deffinitly much better than others in dubai, i would stay there again for sure. the one bedroom was great but when we moved to the 2 bed (2 adults and 2 children) it clearly had more use they need updateing, and when we all used the showers the hot water finished on me :( also security was not top notch although dubai does not have a security issue as in europe. as are quality of services in general
Convenient location , excellent value and good service nothing to fault
Great value and conveniently located once you work out how to find it (equidistant from Lulu hypermarket and the Mall of the Emirates) Probably the best value apartments in Dubai. Don't expect a room with a view unless you like looking at construction sites...
Staff, location, facilities
Really I like the hotel for these reasones :The value of mony, car parking, the design and the Spacious of the room and main advantge for family it's have two bathroom The interenet not free
romm facilities were excellent breakfast selection was disappointing.
location behind the mall of emirates hard to reach !!! the roads did not finish yet
good rooms, clean, nice staff Location - was difficult to find
if i came again to Dubai, i will stay in same hotel the internet connection only