Kalamazoo hotell

Plus: We loved everything. The bed was so cozy, the sheets were super soft. The ceiling was hand detailed painted. The staff were extremely helpful and sweet. The food was simply delicious. This experience was so amazing we won't ever be able to stay at a boring old hotel again.

Minus: We loved everything. There wasn't anything we didn't like. We have no complaints.

Minus: The wood floor!! They have a lot of kids running up and foe the corridor and it was late around 10 and when I called reception to complain they make excuses. And the guest upstairs stomping whenever ...

Plus: Everything was clean and new. Staff was extremely friendly, courteous and helpful. Next to the airport, but could not hear planes coming in and out thanks to a well sound-proofed building.

Minus: Seemed like the kitchen was understaffed. The hot water was far too hot. Would be possible to get burned if not careful.

Plus: Our room was clean and updated. Modern. Cute. . Clean floors. Subway tile in the shower stall. Had everything we needed. Great breakfast!

Minus: Could hear footsteps above us all morning. Felt like our thermostat wasn't working. Room was too warm and wouldn't change. Thought the price for one night was wayyyyy wayyy too high. Have ...

Plus: We had nice notes from the staff and the light was on when we arrived. The room was very nice. Staff very friendly. This hotel, although it doesn't have a good view, is in a good location next to...

Minus: This room was a double queen so there was no room for a comfy chair. Also the pool was down for repairs and wasn't ready to swim in until 6:00 the night before we left. We picked this hotel so ...

Plus: The rooms were huge and well worth the price!

Minus: One of the rooms had left over food in the fridge from the previous people. We would stay here again though!

Plus: Me and my family really liked the breakfast layout it was a lot nicer and fresher than the other hotels we have stayed at for around the same price

Minus: I wish there would have been a hot tub

Plus: I enjoyed the pool, as well as the excersise room.

Minus: The powdered eggs are not good, would it be a great expense to use real ones?

Plus: The room was very spacious

Minus: Nothing everything was great

Plus: The newness

Plus: Great location for my purpose. Clean and comfortable room, great shower.

Minus: The walls/floors were thin. I could hear the people above me walk around (maybe they were just heavy footed?).

Plus: proximity to business meeting

Minus: Not enough parking for rooms. Overflow parking in unlit area and potentially dangerous alone at night.

Minus: We couldn't find the place, got lost on airport property looking for your address on Kilgore. The Sheriff showed up and allowed us to follow him to your hotel. He commented that this has happened before! Correct your address on your website!

Plus: Unexpected upgrade to a very nice suite.

Minus: Fitness center has a charge, so I didn't use it.

Plus: Location

Minus: Old mattres, poor decoration, poor washrooms

Plus: walking distance to attractions/shopping

Plus: The staff was incredibly friendly and helpful

Minus: Breakfast the next morning was sub par for what we paid

Plus: Staff was so efficient, made checking in and out a breeze. Excellent location, was able to walk pretty much anywhere downtown. Bonus had a gorgeous view of Kalamazoo.

Plus: Good location

Minus: Very noisy and had trouble sleeping

Plus: Large hotel with good rooms, helpful staff.

Minus: Parking was in the public parking structure across the street. For my purposes( I was there for a seminar ), a hotel on the outskirts of town would have been easier to find & easier to park.

Plus: Location is very good, with walking mall and great restaurants close to the property.

Minus: Valets misinformed us about the parking cost alternatives. Charges exceeded the $18 stated cost, and we were also double-charged, and possibly triple-charged. This is unresolved at the moment.

Plus: Hotel beautiful and very clean

Plus: Love this spot. tons of restaurants, in house amenities. Really the only place worth staying at in K-Zoo.

Minus: That it wasn't documented that you have to pay for parking. $18 a day is a expense to leave out of the price when booking. We did vallet since it was only $7 dollars more. But was disappointed ...

Plus: Very welcoming front staff. Large convention area access. Meeting rooms are well laid out. The parking garage is connected via safe walkway. Soaps and shampoos are very good quality. Beer lovers are within walking distance of several great options.

Minus: This hotel obviously knows that it is the only game in a downtown that will only continue to grow. This allows the Marriott to charge close to double what this place is worth. THE ROOM QUALITY DOES NOT JUSTIFY THIS INCREASED COST.

Plus: What a wonderful stay we had. The staff was caring and attentive, The on site amenities were great, a couple of restaurants and bars, as well as a breakfast place. And just blocks from everything we needed to walk to.

Minus: The concierge level upgrade was probably not worth the price for our stay, the room was a very comfortable but normal sized.

Plus: The staff was exceptionally nice - helpful, fun and courteous.

Plus: Price

Minus: Having to wait later than I would have liked to check in... Came at 1:30, was told no check in until 3PM, so I left! 10 minutes later got a call a room was ready... would have waited if they would ...

Plus: Staff was accommodating and excellent since the booking only showed 1 room but reservations were for two

Plus: Awesome place to stay.

Minus: Wish it had a pool.

Plus: The staff was very sweet!

Minus: I was expecting there to be a mini fridge so I was a little disappointed when there wasn't.

Plus: Bed was nice. Room was fine.

Minus: Parking was packed and we missed the breakfast. The curtains didn't make the room very dark.

Plus: Clean

Minus: BreAkfast was a joke . To crowded. Waffle if you wanted to wait 20 min.

Minus: The shower head was spraying water everywhere and I almost fell in the bathroom

Plus: It was a quiet, clean room. The staff was super friendly!

Minus: The lights above the bed were really annoying and institutional-like! There should be bedside lamps or reading lights instead. Although we were very grateful for the free breakfast, most of the items ...

Plus: Very friendly, helpful and responsive staff. Clean room and hotel. Easy to access from expressway. Free laundry usage and supplies.

Minus: Not a lot of room to move around with a family of 4

Plus: Room was clean & comfortable. Liked that there was a Cracker Barrel within walking distance.

Minus: The breakfast area was small & crowded with limited choices - would've liked scrambled eggs, some cinnamon rolls & fresh fruit available. Also tea bags in the room. Parking was limited.

Plus: Quiet despite a first floor room and I watched Fox Sports Detroit about northern Michigan golfing.

Minus: We were very disappointed with the breakfast options and opted to find someplace else to eat, which was not in our original plans.

Plus: I really liked the city map by the registration desk highlighting attractions. The staff who worked breakfast were fantastic at keeping items full.

Minus: The shower head seemed to be a bit big for the shower. It was nice but water seemed to spray everywhere.

Plus: Clean and comfortable.

Minus: Breakfast selection. I would have liked a meat entry. No sleep timer on TV.

Plus: Very clean & looked new. Staff very friendly & helpful.

Minus: Door to toilet too close to bathroom sink area & in the way of closet door.

Plus: Staff very friendly. Rooms were very clean & new. Inside looks better than outside building. Pleasant surprise.

Minus: Bathroom door opens into sink area & bumps into closet door.

Plus: Friendly staff. Very nice room.

Minus: Breakfast area was cramped.

Plus: Really liked the way the room was set up. The beds were very comfortable. Loved having the small kitchen. The food was good. Nice and clean. Would stay here again. Great location.

Minus: At breakfast there wasn't enough seating. Wished they would have had trays to transport plates & cups to our room. Hotel room door was way too heavy and noisy when it would close. Parking was full night we arrived.

Plus: The room was large and well done. The shower facilities were extraordinary.

Minus: no eggs for breakfast.

Plus: The staff was very helpful and friendly. They even supplied fresh coffee in the lobby at 8pm. The continental breakfast was fresh and there was a nice variety. Our rooms were clean and the beds ...

Minus: The only thing that could have made our stay better was if there was a hot tub. But the pool was enjoyable.

Plus: The only reason cleanliness down is they forgot the trash when cleaning.

Minus: There was nothing I didn't like

Minus: Breakfast were not the best we have had at other hotels

Plus: Everyone was so friendly. From the check in to looking for a good place to eat. The hotel and room was spotless. It was a great experience

Plus: Very nice rooms

Minus: I did put in for 2 queen beds but got 1 King. We did not try to change this or let anyone at the hotel know but I had my daughter with me so my husband slept on the pull out. Not very comfortable. The...

Plus: The option to have a kitchen.

Minus: No towels or any kind of cleaning from room service on the weekends. How are you supposed to take a shower? They didn't have my reservation when I got there because they're booking.com email ...

Plus: the staff, the room itself, and the hotel itself were all excellent.

Minus: the cable and wi-fi in the room didn't work very well, but it was a brief stay.

Plus: The location was great.

Minus: I was not given the best rate available to me. The pool was nothing like the photo online. The water had a slightly green tint.

Plus: It's a very nice suite kitchen and comfortable bed

Minus: The front desk lady was very unwelcoming ( she looks like a Maneger) she didn't have Name tag, but the rest of the staff were nice

Plus: Night staff was amazing, breakfast was best for a hotel, rooms where clean.

Minus: In room ice machine didn't work and told front desk(never was addressed for 4 days) but next morning the breakfast staff gave me 2 big bags of ice for my freezer in room.

Plus: size of room was nice

Minus: Having no access to pool area due to what appeared to be a pool party going on that exceeded capacity already. (I believe the majority of people were not guest of the hotel) I was lead to believe on ...

Plus: Good location and a very helpful staff.

Plus: Friendly staff and good coffee - well that's it.

Minus: I booked this hotel because of the reviews on booking.com. It was shown as a 4-Star hotel on the website. The staff was nice but I regard the hotel as very average. The breakfast was supposed to be &...

Plus: Clean, very customer friendly.

Minus: Front desk guy on our last morning there was a little short with us as I inquired about staying another night. Didn't seem to really want my business.

Plus: Nice facility - not too fancy but nice, clean and quiet. Front staff was awesome and helpful about local activities. The pool was warm the hot tub was perfect. The location was perfect, just a ...

Plus: cozy and clean

Minus: there was no lights to cover the shades at night and the room was very bright

Plus: The Breakfast staff was awesome. Did not have to wait for hot food items, she kept the food supplied.

Minus: n/a

Plus: Our room was clean, and very comfortable.

Minus: The eggs did not have very much taste they were bland and the sausage was cold l it tasted like it had been thawed and then put out . It would be nice if the hotel provided a microwave in the dining ...

Plus: The breakfast was delicious with plenty of options for everyone. The breakfast attendant was attentive and worked tirelessly to keep everything stocked despite the volume of people coming through (...

Minus: The room was probably in need of a little refreshing in terms of the carpet being worn in some places but still was clean and comfortable to stay in. Also, no vent in the bathroom made the bathroom ...

Minus: The place is old and tired

Minus: Breakfast

Plus: The breakfast was execellant

Minus: Couldn't get wifi to work

Plus: Parking was great. check in and check out fast and easy. Nice desk clerk. Nice breakfast, but PLEASE add some gluten free options. Thank you for asking!

Minus: Coffee machine in my room never worked. The hallways and elevators were not clean. Please clean up the appearance outside the rooms, so we don't have the first impression that the room will be ...

Minus: We were missing shampoo and soap for shower, but got as soon as we asked.

Plus: Clean , great breakfast

Plus: Breakfast was excellent.

Minus: All was fine

Plus: Room was large, bed comfy, breakfast plentiful. All staff friendly

Minus: Hotel is just older

Plus: The staff was very friendly and attentive. Keurig coffee maker a plus.

Minus: The room had a musty, damp feel to it as if it needed a good airing out. Exhaust fan in bathroom didn't work efficiently.

Plus: Clean rooms nice staff

Minus: My bed was itchy and very loud people rowdy people scary people

Plus: Very Upscale for the price. Very Comfortable.

Plus: The room was fine and amenities were okay. The facility was right off the highway, so it was easy to find. The building is in excellent condition. The gym was very nice, and there was room for ...

Minus: The air conditioner was more like a freezer, and I had to turn it off to be comfortable. I did not like being in an accessible room, as there was no bathroom counter space and the shower flooded ...

Plus: I thought the hotel did everything they could to make you feel comfortable and the amenities they offered were great...making dvd's, board games, cooking equipment, etc. available was great. I ...

Minus: I wish they had a few stores and restaurants surrounding the hotel.

Plus: Location, bed

Minus: The fact we had to have three different rooms; first one had no A/C, the second one someone had smoked in it. The third room was Ok until we realized it was next to the elevator. People started to...

Plus: It was clean, comfortable and quiet. If traveling to Kalamazoo again, I would stay there again. It would definitely be comfortable for longer stays.

Minus: No.

Plus: The staff was excellent and courteous.

Minus: The toilet spewed water every time when flushed. The main bathroom sink did not drain without coaxing. The DVD player did not work. The bed was very uncomfortable.

Plus: I liked that the room had a refrigerator, stove and microwave. Were able to cook breakfast in the room.

Minus: maintenance was on vacation, and there were a few minor issues that they were not able to fix, like the toilet was missing the chain. We had to manual raise the flapper to flush the toilet every time ...

Plus: It was clean, quiet, comfortable, and it had a great shower.

Minus: Nothing

Plus: The bed was very comfortable

Minus: The shower was terrible. Shower head was very low, my 6' husband had to duck to get his head wet, also the water pressure was non-existent. Took me 2x longer to get soap and shampoo rinsed than normal. Found a purple handprint on the bathroom door too.

Plus: The water shot everywhere when taking a shower

Minus: Size of the room and the water in the bathroom

Minus: I had to switch rooms because the shower head was broken. When I turned the water on, water splashed ALL OVER ME including the floor & wall. I immediately informed the front desk worker who tried to give me a standard room although I paid for a king suit

Plus: Good food

Minus: AC unit outside of room was very loud

Plus: The staff are very friendly and helpful. The room was spacious and nice.

Plus: We had to go to Michigan because my daughter(who was staying with us at the Residence inn) was having cervical spine surgery and going from the hospital straight to the inn, so I notified them ahead ...

Minus: Nothing bad to say.

Plus: This is a well kept property, if a little older. There was a problem with the hot water in the room we booked - it smelled like rotten eggs from a new hot water heater that was installed. They called ...

Plus: Super nice comfy beds and pillows!!

Plus: Liked the roominess of the room

Minus: The cleaning person barging in our room Sunday morning before checkout!

Plus: Nice room, and breakfast was good.

Plus: Price

Minus: Yes, found look strands of hair in shower. My room was right next to outdoors basketball court and swimming pool. Very noisy.

Plus: Clean. Great pool and patio. Staff friendly and helpful.

Minus: No

Plus: Bedding was clean and comfortable.

Minus: Carpet was very dirty, I could not walk barefoot on it. The setting did not seem Marriott standards as I know them.

Plus: Spacious rooms, comfortable

Plus: This place is beautiful. Room was just as nice as our sweet we stayed in at Disney. I loved the kitchen. The 2nd bathroom and private bedroom was awesome as well. Great place to stay!

Minus: Nothing

Plus: The Staff was very nice and welcoming, the bed was very comfortable and the food was excellent, bed linen was clean. Overall the room was okay.

Minus: Room did not have a microwave or refrigerator. Spots were in the carpet which made it look dirty. The price was extremely high for the value. No bags were in the garbage cans, we called a few times ...

Plus: The lobby was nice.

Minus: The site didn't state that the pet fee was $40. I expect to pay an additional fee for bringing my pet, but it should be clear when you book your reservation. Also, I travel with my pet frequently ...

Plus: Probably the most comfortable bed we have had in a motel!

Minus: Limp bacon and steam table eggs that should be free cost $9, go down the street for freshly prepared just down the road.

Plus: Bedding. Pillows

Minus: No refrigerator In queen room. Toilet ran all night. At checkout staff never asked how was your stay. Only one bottle of water in double queen room. 50$ hold for incidentals with delay in release.

Plus: the location was easy to find once you understood the turnaround and there were restraunts close for us

Minus: a little supervision in the pool area

Plus: Everything was great except the coffee pot didn't work. When I called downstairs they just said there was free coffee downstairs. The other thing that bother me was for $200.00 for the night I...

Minus: I just told above.

Plus: The staff was great. The lobby and restaurant/bar were just a good. The bed was very comfortable and the room was clean.

Minus: The pool, our main reason for staying, was ice cold and dirty.

Plus: Beds were comfortable. Library was a nice touch.

Minus: The carpets were torn and frayed. The bathroom smelled like smoke. The TV was outdated and had horrible sound. No mirror in the room. Toilet ran all night. No refrigerator. Ice machines only on every other floor.

Minus: The pool was very dirty- green with brown spots on the bottom. No one would get in it. The drain was clogged in the shower of the room and when I told someone at the front desk they said they would take care of it and it never got taken care of.

Plus: Nice, clean, staff friendly

Minus: just small petty things; there was an annoying rattle in the air conditioner and elevator was small and slow

Plus: Comfortable beds, good quality furniture. Pleasant staff.

Minus: The pool was unavailable for use.

Plus: Location.

Minus: Shortage of workers at the front desk.

Minus: Somehow when I get to my room after going to get my boyfriend, the headboard had fallen off the hinges on the wall. I had already been there previously and everything was fine. But they did give us ...

Plus: Loved the comforter!

Minus: I prefer sink separate from toilet and tub, but no big dea. Bathroom was nice and big.

Plus: Pillows sucked

Minus: Pillows sucked

Minus: The jets in the whirl pool were not working, this is the one thing I was looking forward to the most and was not able to utilize. I paid a high price for nothing more than Red Roof Inn accommodations.

Plus: The room was clean and comfortable.

Minus: Disappointed that there was no meat for breakfast.

Plus: Appearance and cleanliness of rooms

Minus: Breakfast was really pretty bad. The fruit was awful and the oatmeal watery and tasteless. The sausage was gray, not browned. Can't say anything about the omelet-y things, but I also stayed away from trying them.

Plus: The beds and pillows were very comfortable. Room was very clean.

Plus: Quietness

Minus: The bed or pillows, reservation wasn't received in descent timeframe

Plus: Everything!!

Minus: Nothing

Plus: Nice, big, clean room.

Minus: The front desk staff was regularly away. This was true was I arrived; I had to wait to check in; and when I was leaving - I had to wait to check out. Annoying!

Plus: We like the cleanliness, the staff, and the location.

Minus: It was noisy and keep us up a lot of the night. The curtains wouldn't shut to make it dark at night. I wouldn't stay there again.

Plus: Worst Hampton inn food I've ever experienced. Awful.

Minus: Pool was closed...wuld not have booked had I known.

Plus: Very clean as it was just remodeled and updated.

Minus: Proximity to interstate

Plus: Rooms were very nice. Breakfast was nice.

Plus: Attentive staff and very comfortable rooms.

Plus: The cleanliness, the courtesy, and the comfort. I have to say I think I liked the breakfast most of all.

Plus: Mycket rent som det var bara ombyggt och uppdaterade.

Minus: Närhet till interstate

Plus: Rummen var mycket trevliga. Frukosten var trevlig.

Plus: Tillmötesgående personal och mycket bekväma rum.

Plus: Friendly staff, delicious cookies provided at check-in.

Minus: Easy to spot hotel, but driving instructions a bit tricky with finding the right road entrance

Plus: Breakfast was good.

Minus: Hotel housekeeping staff were rude and not nice. Breakfast staff were rude.

Plus: Clean and big rooms.

Minus: Corridor and overall cleanliness not very good. Some repairs were eu g made so there was a lot of noise and mess outside in the corridors.

Plus: Size and cleanliness of room

Minus: Wanted dark coffee and eggs when I came down for breakfast. Out of both. Waited 5 minutes, then went to nearby restaurant.

Plus: Our room was really clean & comfortable. We were really impressed with the breakfast that was provided. Lots of excellent options. Staff was friendly.

Minus: They had some problems finding our reservations at first so I am happy we had a print out for pur records. However the lady helping us was new & we were understanding. And the manager was able to ...

Minus: Advertised with a pool. The pool was closed for construction. Should have been told at booking. The toilet was dirty. Disgusting.

Plus: Nice to include breakfast! Good selection, variety of items.

Plus: Staff was very friendly and helpful

Plus: Clean room and nice beds.

Plus: The hotel and room were in great condition and the staff was very helpful. They didn't have an exercise room but they sent me over to the Town Place Suites across the street. The exercise room ...

Minus: No recycling that I could see. The location wasn't the best but it was OK for a night.

Plus: Coffee was always available and hot.

Minus: Only could get one bed. No roll outs were available either

Plus: It was right off the interstate and shared a parking lot with cracker barrel which was very convenient. The free breakfast was perfect.

Minus: No, not really.

Plus: Location right off highway was great and next to a Cracker Barrel was a plus. Room clean and comfortable, staff very friendly.

Minus: No, I would go back.

Plus: The breakfast offered a great variety.

Minus: The toilet was broken. They brought me a dirty plunger in a bag. Any time anyone used the toilet, the plunger had to be used. No matter what. Yuck.

Plus: The desk staff was very polite and helpful. The breakfast was very satisfactory. The room was upgraded without us asking for it. I don't drink coffee, so I couldn't comment on that.

Minus: I thought the price was a little steep, but then I'm a seasoned citizen and think how prices used to be.

Plus: Breakfast was very good.

Minus: Hot tub filter area was dirty. Workers were smoking outside around the corner where we loaded our car and we could smell it. Not good!

Plus: I loved the size of the room and the distribution.

Minus: The hotel does not have a restaurant.

Plus: The staff was very friendly and respectful. They were very courteous to my husband and I. They made sure that everything was alright for us and they accommodated us very well.

Minus: There isn't a thing that I didn't like.

Plus: The hotel appears to be nicer than the average hotel with larger than average rooms,

Minus: But, they just need to clean the rooms better than they do. If they did, it would be a great place to stay.

Plus: I made the mistake of booking a room with accommodations that I did not need. This didn't matter because the room was under renovation, and because of this I got a bigger, better room at the same ...

Minus: The sheets had odd stains on them, though they seemed cleaned, it's always weird to discover. A later check-out than 12 PM would've been nice, but it all worked out in the end.

Plus: The hotel is close to Western Michigan's campus.

Plus: The front desk lady was very helpful and friendly, also the breakfast lady was very nice and friendly made me feel very welcome, the breakfast food was good..

Minus: The elevator was slow

Plus: The room was amazing. It had a ton of space for everyone. The pool and hottub were amazing. Our couch had a pull out bed. We had a full size fridge and sink and 2 stovetop burners.

Minus: My room only had a shower, no bathtub for my children. The room I booked online here was not even available.

Plus: I felt I was listened too when I had an issue. The room size was very nice (double queen size room)

Minus: The pool heater was broke and the water was very cold. My youngest had blue lips.

Plus: Cleanliness, newly renovated, quality features, proxmity

Plus: The spacious lobby, atrium and rooms. Fast, easy check-in.

Plus: Great water pressure and several pillows to chose right one.

Minus: Rates night by night very different, no excuse for over $50 a night jump!

Plus: Staff very nice

Minus: This hotel is dated. It needs a lot of updating. Example - wall thermostats. Most 3 star or better hotels today have a digital wall thermostat so that you can set the temperature to the level you want - this was not present. Many more examples.

Plus: Nice

Minus: No breakfast. No coin laundry

Plus: The pool and public spaces are excellent.

Minus: The bathroom had almost no vanity counter space, and lighting was insufficient.

Plus: Comfortable room. Very clean.

Plus: It seems the more you pay the less you get. No frig. No microwave. Asked a cleaning lady for Kleenex she said no I couldn't understand her I guess she couldn't understand me. Found bugs on my ...

Minus: See above

Plus: Great prime rib. Large pool and other amenities.

Minus: No

Plus: Family friendly

Minus: Lame arcade. Should charge every room $5 more and put in some games on free play and have it be fun... not a bunch of ripoff carnival games passing out candy and Chinese pillows

Plus: Room was quiet

Minus: few eating options within walking distance

Plus: The staff member who handled our checking was amazing: we asked to change rooms and the gentleman handled our request immediately, seamlessly and with the utmost courtesy! All staff members we ...

Minus: Some of the rooms that have a pool view can have a quite strong chlorine smell, so if you think you'll mind that, better avoid those particular rooms.

Minus: Cold wind from outside because of the bad air-conditionning

Plus: Tiny parking lot; didn't have a place to park. Hotel slightly overpriced. Close to alot.

Minus: Too many people there. Like the college kids use it to party.

Plus: Parking was free.

Minus: Booked King Spa suite. 1st floor, view of the parking lot of the college bar next door (Boomerangs). Paper Thin walls. The spa tub was barely big enough for one person. Still had old food from ...

Plus: breakfast

Minus: finding drug paraphernalia in the kleenex box in the room

Plus: The bed was comfortable and the water pressure was good. I like the size of the tv and the variety of channels.

Minus: Our fridge wasn't working and they said there was nothing they could do about it.

Minus: Fingernails left on the floor

Plus: Newer facility seemed clean, bed firm, had a mini fridge and microwave, coffee in room. There was a hot breakfast but we did partake.

Plus: Nothing!

Minus: Bugs in the bed, sheets dirty, blood was on the comforter. We had to be moved to another room because of a unruly crowd next door. This was the worst stay I have ever experienced! That 2.9 rating, is...

Plus: Food was good room was clean

Minus: They didn't give us wash clothes and charged our room when we checked in and didn't tell us

Plus: Great value, friendly service

Minus: Thought the room would be bigger by the name 'king suit' wish there was more counter space

Plus: Not applicable

Minus: We were switched between 4 rooms before leaving to go to another hotel in the area. The first room had people in it sleeping when we entered. The second room had burned out light bulbs. The third room had not shower curtain. The fourth room had something that looked like mud covering the bed skirt and a large yellow stain on the comforter. They attempted to put us in a fifth room but we left. The young woman was very polite and appeared frustrated with the situation. Her co-worker, however, was rude and slammed a door before walking away when he heard my sister speaking to another hotel to book a room. I stayed at this hotel years ago and it was clean and acceptable. I cannot express how is has gone downhill. I would not feel safe or clean staying here.

Plus: Nothing

Minus: Location. Very unsafe and insecure neighborhood.

Plus: Excellent Breakfast, very quiet..room very clean and comfortable..The manager was very accommodating on arrival with some room switches. I would highly recommend this hotel for your stay.

Plus: Bed was comfortable good air conditioner nice having fridge & microwave in it

Minus: Handicap room #118 a little small need grab bar in shower on wall where controls are

Plus: The bed was very comfortable.

Minus: Pool and hot tub area were very unappealing. Hot tub jets were not working properly. Water was warm but no bubbles. I booked this site based completely on the fact that they had a hot tub and the ...

Plus: Beds were comfortable

Minus: The pool area was so hot I couldn't go swimming. All the vending machines n most of the ice was broken

Plus: Very comfortable bed.

Minus: Our room did not have refrigerator and microwave. We missed having them.

Plus: The price

Minus: Pool was as hot as the hot tub so it was horrible and not refreshing at all! All the pop machines were broke and only took quarters and don't say the price anywhere. There were makeup stains on ...

Plus: Room was large, clean and comfortable! Manager, Mac was VERY accommodating since we did arrive a day early.

Minus: Lots of parties in the banquet room which was near us but fortunately I carry a set of earplugs!!

Plus: Good breakfast bar,friendly staff.

Minus: Broken ice machine.

Plus: The bed was comfortable and clean.

Minus: The room needs major updating. The bathroom was very small and the furniture old and stained.

Plus: The matters was very comfortable. Staff was very friendly.

Minus: Did not clean the bathrooms very well. The hotel is old, it needs an upgrade.

Plus: The bed was so soft it was like sleeping on a cloud. The heated pool and hot tub was extremely relaxing.

Minus: Would have been nice if the 269Bistro was open for lunch not just dinner.

Plus: The bed was very comfortable. Lots of pillows

Minus: BAD MOTEL! The check in people were very cordial, but did not present a professional appearance. Room smelled of stale cigarette smoke. Breakfast was cold, not consumable. Pool was dirty, hot tub did not work correctly. Old medications on the floor

Plus: The décor was luxurious. The staff and service were superb. They even called us after our departure to inform us that we had left an item in one of our rooms. We are recommending this unique ...

Plus: Awesome unique experience. Loved it all

Minus: There was nothing not to like

Plus: The 'castle' mansion itself was beautiful, as were the gardens around it and the guest house. Breakfast was very good and the location was excellent.

Minus: I reserved the Tibet room in Henderson Castle Inn online. When we arrived, they told us we would be in the 'guest house' down the hill, in the Burdick Room. That was NOT what I reserved or ...

Plus: The history of the place was awesome Staff was great Food was delicious

Minus: I felt was a little too expensive Back door slams shut which is the wake up call in the am Starting to need some work around the premises

Plus: The breakfast was decent. The atmosphere good and the people are kind.

Minus: Everything else. Salt was everywhere, the doors to the cold let it stay cool in the lobby. For the price we paid, my wife and I felt it more an old house versus a castle. The hot tub in the maple room...

Plus: Nice people, comfortable room, beautiful place

Minus: Came down for breakfast at 7:30 and no one was around and no lights on so we left and went elsewhere.

Plus: The location

Minus: There was an odor of urine in the room. There were a lot of dead and live bugs.

Plus: The interesting history.

Minus: Needs some TLC.

Minus: My wife and I were traveling to celebrate our 25th Anniversary. We 'booked' a room on your site with the Henderson Castle, and your site represented that the room was in the main facility at...

Plus: Overall the place is extraordinary. However the room we got was not at all as depicted.

Minus: Our room (as compared to others we actually saw) appeared to be a renovated storage or pantry room. The renovations were done shoddily and my first reaction was 'this isn't much bigger than a...

Plus: The staff was very friendly and accommodating. I felt very safe and even with the negatives I would return.With more attention to detail this could be a great place to stay.

Minus: The lamps,curtains, window sills were filled with dust. Wasps were in my room, and threre was a swarm outside my window.

Plus: The overall feel of the house was great, very vintage. If you're looking to stay in an old 'creepy' house if you will, then this is the place for you. If you want modern, opt for something...

Minus: There was a function on upstairs so we were unable to use the hot-tub facilities on the roof terrace. The function also meant that people were passing our room quite a bit as the stair entrance was ...