Santa Ana hotell

I liked the lobby and the restaurant(everything in the first floor) very comfortable and relaxing, good drinks too I did not like that early check in was not given until about after 2:30. We were waiting for about 3 hours for a room "to be cleaned" Workers start cleaning early in the morning There was a knock on the door at 9:30 am (house keeping wanted to enter to clean). The excuse for early check in was that there was not any rooms that were clean(total lie). Hotel was a nice hotel, wish they made it all about the customers like many other hotels do.

Very close to the park, the bathroom was nice. Room was spaciousz The floors in the main hall were so dirty for the duration on our three day stay. No vacuuming at all. The headboards in our room were peeling - both of them.

The staff was very friendly. It was nice to have everyday room tidying. All basic necessities and the free wifi was greatly appreciated. Did not like the peanut butter at the breakfast. Very old and hard. Carpets did not seem like they are thoroughly cleaned or steamed often. No safe for valuables.

I enjoyed their front desk staff. Juan and the girls working in the back were amazing and offered great customer service and help with my check-ins, answered any questions I had and offered to help me with bags as well as any other request I had. Mind you this is the front desk staff, not management or the back office. I enjoyed their renovated rooms and their location which was close to the freeway and John Wayne Airport. So I stayed there and the hotel did nothing to help me regarding the guests next door. I made repeated and repeated attempts to call the front desk and nothing was resolved. Finally, I found out that the hotel found the two guests who were making a ruckus in the front of the hotel but did not notify the on-site security or the police. As a result, the two guest made their way back to their friends or whoever room was next door to mine. After repeated calls to the front desk at 4 AM, 4:30 AM, 4:45 AM, and 5:00 AM I had enough. The two guests were outside of my room talking loud and smoking. I then opened the door to ask them to be quiet. Words were exchanged. Next thing I know the male party had a knife in his hands. I instinctively backed up and they made their way into my room. They were obviously high on something and talking jibberish. I then tried to exit the room and was blocked. In the ensuing conversation, the male party took my Wells Fargo debit card from my room desk table which was located by the front door. He moved to the side of the room where the female was at which point I made my way to the balcony and tried to yell out through the courtyard to the front desk. At that point, they exited the room and ran off. Subsequently, I went to make a police report waited for 3 hours at the Santa Ana PD and had to leave because I had appointments. They were notified and I filed a report online in the following days. The day the incident occurred I notified the front desk and Nicole the manager accepted responsibility and told me they would do whatever it took to fix this situation and that was not how the situation should have been handled. She promised to follow up with me and she would review their policy, the calls and the video of the incident. I have not heard from her since after repeated calls and attempted calls. Nothing. At this point, I am going to you for help. I am not looking to get my money back. I don't even want a refund. I think I am being fair and reasonable in asking for a free night at a hotel of my choice. I ask for this because I think it is fair and I don't feel that I should have to pay for the night that was a nightmare considering the fact that I was robbed and the hotel was negligent in their duties and responsibilities in ensuring their guest's safety. I am asking for a room at a hotel of my choice because I feel that I deserve a little more or an upgrade because of the horrible service I received from the hotel, the hotels' negligence in handling this matter at the time, their poor follow-up and the fact that they have been dodging my calls and requests to speak with their management team since the incident occurred. I am not and could not possibly make this up. It occurred, there is proof. A police report and the Orange PD (neighboring city) actually found the guy, cited him, released him and recovered my stolen Wells Fargo card. Here is the kicker for you. The guy took my Wells Fargo card and cashed fraudulent

Great place, clean and quite, The beds are to small (full sides)

I chose the hotel because it has a pool, hot tub and a good location. I didn't eat the breakfast but I believe it was a typical hotel breakfast. The hotel is pet friendly and there is pretty good green spaces to walk your dog. The hotel is on a small street with several hotels. It is safe and conveniently located off the freeway and near restaurants and shopping in Tustin, Irvine and of course, Santa Ana. The hotel was pretty quiet although I did hear kids screaming at the pool which is located in the center of the hotel. The location is clean but it could use a deep clean such as in the vending machine/laundry room. The room itself was clean and comfortable but could use a facelift.

the bathroom didn't seem like they had taken their time to clean it. the bathroom sink handled were dirty. we got serviced but they still didn't clean the bathroom.

Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.

Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.

Easy to find. Easy access to Disneyland from where they're located Checking in and not being told about the fee for parking. The broken shower Possible black mold growing in the corners of the shower With this being called a 4 star hotel I was very disappointed in the facility.