The staff went out of their way to let us feel at home! The rooms are very small and the bathroom needs upgrading
Clean,excellent service,very polite helpful people ,very organized,excellent cuisine,very beautiful area,feeling of safety The swimming pool could be possibly renovated
The warmth and welcome of the hotel staff - efficient service - dining no matter what time of day - was carried out with care and courteously - staff approachable with warm smiling faces. No
Location was great. It was next to the Victoria mall and near transportation routes. Hotel was a bit run down. The rooms and bathrooms are in need of some refurbishment.
Checking in and out was very swift. A really comfortable room with all the needed amenities. My room did not have hot water. In winter this could be a problem checked
Convenience to the waterfront and safety (felt very comfortable walking around the area) The rooms are a bit dated but I understand refurbishment is being carried out.
The convience to every thing. The willingness of the staff to make our stay very comfortable That there was only Malay type food available at the Restaurant in the Evenings, meaning we had to go else where to eat .
outside noise level, some double glazing would be useful
The hotel staff were very friendly, helpful and respectful. Shows excellent customer service apptitude. The tourist assistance staff were also especially efficient. Facilities like spa etc were at a different location, sister hotel - not very convenient. The swimming pool may do with some cleaning up.
Happy,self assuared staff in all departments. Golf carts to move around hotel. Location of hotel. All good. Could do with better design barth.
The fact that we were upgraded to a suite. The friendliness, the personal attention and absolute luxury - we felt very special. A special place for our anniversary (our 2nd time and many to come). Meal at Reuben's fantastic. The attitude of "manager" (in charge of seating) at breakfast.
What is there not to like? ha ha
the fact that sex workers are alowed on the premises.
Perfect location right by the water front - view from rooms overlooking the harbour is amaizing. Pool is a bit far away if you fancy a dive...
Frukosten är utmärkt, mycket frukt, hälsohörna, ostron och champagne!Vädret var fantastiskt. Tredje våningens rum har störande buller från luftkonditionerings-anläggningen.
Läget mitt i händelserna. Personalens vänlighet. Hade inte business center.
Staff from the reception to the hotel operators are largely incompetent, at least the dozen or so we met. Especially the mid-level is a problem. The bottom level staff were fine, but from there up, it was a disaster! see above
The staff was very helpful in arranging outings for us, very accommodating to all our needs. The food in the restaurant was wonderful and the service was top-notch. There wasn't anything I didn't like about the hotel. Would definitely book this hotel again.
Willingness to assist in extraordinary requests. i got the impression the B team was on duty compared to my previous stays.
Courteous, pleasant, helpfulFront Office and Guest Reataions. Excellent, knowledgable Concierge attention. Fantastic location on the Waterfront with stunning all-round views. Perfectly located for the World Cup Green Point Stadium. Houskeeping well-meaning but occasionally under-performing. Dining facilities lets them down: poor selection of dishes and rather indifferently prepared and amateurishly served. Lets them down.
Stunning location in on of the world's most beautiful cities. The cocktail deck is simply gorgeous. The views from the rooms, inlcuding a large balcony. Outstanding. Hotel is in an aging building, not quite up to scratch given the room cost. My plumbing groaned and shower flooded! Service is average, simply no edge. But, the location...!
The view is incredible and location. However very lacking for a 5 star hotel, service was terrible and slow, and the hotel looked very tired in places and dated. As a business traveller the room service menu was very limited. Very expensive for what you actually got. On a positive note did feel safe and secure. Yes service for a 5 star hotel was very poor, they did not get one of my orders right!
I could walk to the V&A waterfront or take the shuttle. As always the staff was wonderful. Safe location. Used Jarat for tours and pick-up which was a great choice. You can do cheaper but you get what you pay for. Would have liked it if you could have ordered food at the bar past 10:30pm.
We felt very secure at this hotel. The staff were all very friendly and helpful.The hotel was very close to city. For the price of the stay at this hotel we feel it was very overrated.The price was far too high.The room was nice but needed to be renovated or updated.
View from terrace at breakfast / evening.
location room price was excessive
Hotel was fantastic ! My cc was billed twice as kayak or get a room.com says they received two reservations at the sand time from me! I only received one confirmation! I spend 30 min on the phone on my dime trying to get them to refund the second charge and it's still not done!
nice boutique B & B
Everything, verry friendly helpfull, just everything.
Very friendly and comfortable. No
The owners of the guest house and stuff are very friendly and helpful. The rooms are excellent.
Nothing that stood out. Lack of facilities compared to other hotels in same price range. Very expensive. Staff very noisy when arriving at work early morning. Loud and laughing without consideration to guests. Room not made up as requested and was asked if we would mind sharing the same bed for the night. I was then charged for two persons for the entire stay when twin share was only one night.
the owners are very helpful and friendly people and good knowledge on very good restaurants to visit.
An excellent guest house newly renovated to a high standard, with quality furnishings & decor. Situated an ideal quiet location, within 10 mins of city water front & all its amenities and approx 20 mins to the excellent beaches of Clifton & Camps bay. A guest house with a difference with that extra friendly personal touch by the proprietors & staff, making your stay one to remember and return.
Very friendly and helpfull people, they have honest and joyfull attention for their guests. The guesthouse is beautiful and tastefull decorated with an eye for details. This is a perfect location to stay !
I felt from the beginning like at home, very nice and helpful people. The palce himself is at a great location nearby the waterfront. Great complimantary internet, delicious breakfast with a unexpected selection an meat, chees, bread and fruits. Egs any stile can be ordered and are included. I travel a lot but only raerly i feel like at home, here i did. Will be back for sure, maybe for holiday too. Next time i will ask martin if he can take me to a township tour :-). There was no guest book where i could leave my regards :-)....there is absolutly nothing to comlaine.....realy nothing
Tasteful & thoughtful decor, very comfortable rooms, charming hosts, good breakfast.
Bra läge. 5 minuters gångavstånd till Waterfront. Hjälpsam och vänlig personal. Prisvärt.
Läget nära Waterfront i Cape Town. Lätt att hitta med bil. Något små rum.
Bra läge med gångavstånd till Waterfronts restauranger och affärer; trevlig och hjälpsam personal; bevakad bilparkering på gården. Värdeskåpen på rummen fungerade inte; relativt lyhört; varmt på en del av rummen; trådlöst internet fungerade inte trots betalning.
Läget var fantastiskt, personalen trevlig och priset var okej. Lätt att hitta och gångavstånd till det mesta. Mycket bullrigt i frukostmatsalen
The room was quiet and comfortable. Guests are not given a key to the front door, and after pressing the doorbell it sometimes took a while for someone to come and open it.
the size of the hotel, the standard of the rooms and the facility in the room and hotel 1- The noise of the road. Although the windows were double glaze but there were gabs between the window doors and not properly sealed when locked 2- Break fast was good, but to make life easily and to speed up the service some of the food should have been on a buffet like bread toasting, tea, milk…..
The staff were extremely friendly excellent location. Enjoyed very much used the spa treatement which were good value for money
For a fancy hotel, breakfast was shockingly scarce
The staff were wonderful and the rooms were beautiful. I especially liked breakfast, which was free, but absolutely delicious - freshly prepared - not a buffet. It's a bit close to the road, so there's a some traffic noise if you leave your window open.
The owners and staff were very friendly, professional and helpful. They went out of their way to provide proper service and amenities. Due to the location on a busy road, the ventilation was not ideal. the decor was notto our liking but we know it is to be changed.
very nice and helpfull staff, beutifull design, luxurious room, good location. breakfast was nothing special, omlet, toast and cheese. I would axpect a more thrilling experience from a luxury hotel
Design of rooms, overall decor, friendly and helpful staff, location close to Waterfront, secure parking, in-room facilities, bathrooms Noise from road and some machinery came through poorly fitting double glazing Pool could have been heated View has been blocked by development over the road
I loved the set up of the hotel, it was clean and comfitable. The fittings and fixtures where very upmarket and the staff where very friendly. I will visit the hotel again.
At the center of everything.Very good staff , great design!!! A+++++
staff were helpful, and very feiendly. 10 o'clock compulsory vacaion of rooms is definately at least 1 hour too early.
I liked the friendly service as well as the delicious breakfast
Very nice but a little pricey. Excellent Staff, nice breakfast.
Good location, wonderfully comfortable beds and especially pillows! Rooms a bit small given the price. Third floor windows opened widely enough for a person to fall through. Would not recommend to couple with young children
The service, staff were excellent, we were treated like royalty. After booking a business class room, we were very disappointed at the small size of the room for the price we paid.
Attentive concierge/staff; location Check out at 10:00 a.m. is too early; breakfast sumptuous, however: poor taste/quality of cooked food. (awful) music background in dining room room service knocking and drilling work at 08:00 on a Sunday
It has a fantastic location where you have easy access to the Waterfront, the staff is extremely warm and friendly and the room is comfortable.
Staff were amazing and Hotel was amazing. Cant talk highly enough of them.
The location is very strategic to tourist area. Walking distance to Waterfront Air condition is closed to bed
Location is an easy walk to the waterfront or the city center. Hotel staff very accommodating and helpful for first-time city visitors, especially the travel desk, who booked tours, restaurants, and transportation for us. Dining room serves a great buffet breakfast, and caters to the early riser as well as the late sleeper.
The serenity of the enviroment and the wonderful staff.
Staff was very kind especially the lady called Patience. Always kind and helping us. It would be nice if you would have cheaper prices for accessing internet.
Rooms were very good value for money
Hotel is conveniently situated overlooking V&A waterfront (15mins walk).Spacious rooms with balconies sea facing. Good breakfast served in restaurant by helpfull friendly staff.
I liked the location and the staff. The Decor, furnishings and the maintenance could do with some review. I did not like the old worn furniture
I enjoyed the short 10 minute stroll to the V&A Waterfront and close proximity of shops, ATM's, many cafe's of course the and football stadium. Entrance from street is bit off putting and maybe the interior needs to be refurbished with a more modern style and material. Also the sliding doors cannot be locked so it presents a security risk if you are on a low floor (I was moved to the 7 floor).
The staff were extremely helpful The facalities were very basic
Excellent service, on a very convenient location in Cape town (walking distance to city center and V&A Waterfront). The staff was very friendly and the overall experience amazing. Nothing particular, just the elevator needed repair
Good location and service. A little noisy. They need to improve the lobby area
The kitchenette: fairly new cutlery, glasses, etc - excellent condition; bedding sparkling white. All the basic things you would need, were there. View was disappointing. That is only applicable to this room (2nd floor, and on corner), rooms with a view on the mountain have an awesome view. Parking is very poorly designed - very difficult turns for large vehicles and pillars at weird places.
These people don't know it but they are Canadian. They are very friendly, engaging and willing do to what it takes to make your stay memorable. Were I to visit that area of the world again, I would plan my trip around Villa Zest availability. Highly recommended.
Michelle was excellent! Everything was very personal. My special needs regarding food were thought of and successfully met, and after we had already checked out I still received help with finding a doctor in Cape Town. All in all, an extremely lovely stay and we'll definitely stay at Villa Zest again.
If you are looking for a place to relax in intimate atmosphere Villa Zest is the hotel for you. Villa has only a few rooms so there will be no crowds. What makes it a special place are multiple chill out areas, perfect for reading a book or enjoying a glass of wine. And the design of the place is just marvelous. One of the best hotels we have ever visited.
A fantastically intimate hotel in a great location which is run by a very friendly and helpful team.
excellent personal service, staff made planning our trip easier & more enjoyable. we even had the managers personal mobile.
We had a lovely garden room, which led straight out to the pool. The garden rooms are small but better than a cabin on a cruise ship. The other rooms look much larger. The staff were very friendly and helpful.
Chic decor, good hearty breakfasts, comfortable beds and convenient location (15 mins walk to V & A waterfront and 20 mins walk to international convention centre). When showering, the shower screen is not long enough to stop the floor getting wet. There were also very brief (a few seconds) electricity cuts that reset the clock radio.
Very stylish, modern hotel in a good location for a city trip. Relaxing setting and very modern garden/pool area. Not sure about the lack of the door on the toilet if there is more than one person in the room.
We had stayed in large hotels in Africa (mostly 5 star). Villa Zest was a pleasant surprise because of the small size, personal attention and friendly service. It was sophisticated without being formal. We hope to go back someday.
Very friendly staff making excellent recommendations where to go, dine, etc. Excellent location withing walking distance from V&A Waterfront. Stylish accomodation with a personal touch. I would have designed the separation of the toilette al little bit differently.
Ett litet Guest House med bra läge, gångavstånd 15 min. till Waterfront. Mycket trevlig personal; fantastiskt rum (nr. 2). Rum nr. 1 Bröllopssvit var som ett 5-stjärnigt rum i Sverige. Går även att få tvätten omhändertagen till en ringa penning. Kommer att ligga 5 min. från nya fotbollsstadion för VM2010. Det enda var att det inte fanns tillgång till Internet, men då hänvisade personalen till ett cafe bara 10 min därifrån. Fanns inte AC.
Bra kontakt med de lokala guiderna och information om aktiviteter. Vi fick bra pris på att hyra en scooter och hotellet ligger centralt och bra placerad i ett lugnt och tryggt område i Kapstaden. Frukosten var också jättebra. Hotell managern. Allt började bra, med god service, sen efter 5 dagar tvingade de oss byta rum till ett mycket sämre rum nere i källaren och när vi ifrågasatte detta så blev vi utskällda! I övrigt så bytte de aldrig våra lakan under hela vistelsen på 10 dagar.
Is a nice hotel and the staff like to socialized with the peolpe. Nothing
Was nothing to like, was not even close to the 40 winks hotel. Was nothing to like, was not even close to the 40 winks hotel. Paid a lot of money then the TV sets was both not working, had to fixed the one ourselves the other one stayed broken after phoning them . For me this was was defininetly a rip off. We wernt told this was a flat and that our car is going to be parked outside in the street. No thanks not at this place again.
The hotel was beautiful please keep up the good standard that you have.
Price & location did not disappoint. Apartment clean & spacious. A sum of money went missing from the Apartment. Advised hotel to prevent it happening in future as Money was in safe (key copied?). Did not receive a favourable response. Beware: do not use safe!!!
Interior design - african style.... Hotel staff was late for our departure - tehre was no one at the reception to pay the bill, call a cab, etc.
Loved the decor and friendly staff, and emphasis on security,
There are too many things to mention. I must add that Ette and Derrick are the most kindess soul who have open their home to the world .... Annd what a fantastic 5 star home it is... Nothing ... I wish we could of stayed longer!