Britannia International Hotel Canary Wharf

Filthy, next to building site

Plus: The rooms are fine and food is average.

Minus: The spa is appalling! The pool has a dirty grime around the edge, the steam room was too hot to use and the sauna was too cool to sweat! You have to pay extra to use the spa and we were fobbed off by staff when we complained. We booked the hotel so that we could visit the spa and we were very disappointed. It should also be noted that some rooms overlook a building site so if you don't get woken up by trains you will hear early morning drilling etc.

Windows not sound proof

Minus: Was right next to a construction site and windows were not sound proof woke up early morning to the loudest drilling sound ... a lot going on around the area could not sleep due to excessive loud noise and checked out super early as noise was unbearable

Plus: Briken AC, stuck in one position. Very tiny single rooms. Dirt. Catch on getting wifi, only 20 min a day are complimentary. Paid hotel support phone call-in line... Unfriendly staff from concierge up to manager, helpless fingerpointing to rules and booking broker.

Minus: Nothing...?

Poor service

Plus: View and location was great.

Minus: I didn't like the service. Asked twice for the air conditioning to be regulated down. As it was blowing at 28 degrees. First time was in the morning so they had all day to fix it. 2nd time was that night.. The resolution was they could open a small window for us. There was no smile and no service mind. The person behind the desk was just annoyed that there was something for him to fix. I asked for another room of that was or another fan.. But no...

inexpensive, but you get what you pay for

Plus: The location was good, reasonably close to Canary Wharf, and the cost was less than newer hotels in the area.

Minus: The hotel is a bit down at heels, worn carpet, noisy hard bed. No extras included, £7 a day for internet, £10 for a breakfast buffet that is nothing to rave about. Considerable construction in the area which makes getting around difficult (room service and one of the restaurants had an unnamed emergency and was closed).

Hot and Smoky Room

Plus: Location

Minus: Couldn't get the temperature below 25.5C so the thermostat or heating was broken. I ended up in a smoking room which I didn't even think existed anymore, so if you really want to stay here check up on this.