Britannia The International Hotel London, Canary Wharf

The size of the bath in the suite we got upgraded to after a mouse fell from the gaping hole in the ceiling from water damage, and that it had jets

Upon arrival the reception could not find our booking and was a little rude, however the booking was found and sorted rather quickly. As we wondered around the labyrinth that is the Britannia International Hotel (Canary Warf) with rather poor directions, I came across water damage and a hole in the ceiling right by our room. I went to find my wife (still wondering around trying to find our room) as I walked back towards our room I heard scurrying in the ceiling, I looked up at the gaping hole caused by the water damage only to see two mice, one of which fell out onto the floor and ran into room 167 (there is a CCTV camera that will show you the incident). Our room was substandard and after complaining (and mentioning the mice) we were offered an upgrade. When being upgraded and moved from our room the concierge seemed unfazed, although apologetic and helpful, by the fact there are mice in a hotel (which has a restaurant downstairs, I'm sure this is a health and safety issue?). In the suite we were upgraded to there was a lovely little humane mouse trap under our bed (clearly an ongoing issue with mice) the bed was comfortable enough (on tiny wheels and seeming to be two bases pushed together to make one bed), the pillows were ok at best. The rooms and hotel as a whole need small upgrades wherever you look (wallpaper, burnt furniture needs to be removed or refurbished, tiny TV's in a large room, that kind of thing). When we decided to head out to eat (obviously no chance we were eating a thing in the hotel) there were trays of used crockery, glasses, wine bottles and a bin left out in the open on the floor (another possible health and safety issue here?). Needless to say; our short stay at this hotel was nothing short of an expensive catastrophe.

Very tired room was poorly maintained

Good location. Nice old fashioned interior.

There was a huge queue on check-in because only one counter was opened but all other staff was just walking around and did nothing. The breakfast is really average for 4 stars hotel. Tap in the bathroom was working awfully. And the last but not the least, they charge for wi-fi in rooms for 7 pounds per day! Is it really 2019 now?

Unfortunately our hotel room carpet was disgusting making us not want to walk around with no shoes on, the staines looked like old sick staines. But they were very visible when you turn the light on. The final straw was one of the milk sashays were out of date. We have stayed in the hotel before and it was a really good stay, so was disappointed when this wasn’t the same.

Hotel was not good ☹️ Phone was very dirty bathrooms were filthy with the dirt Furniture was torn up and Staff was not helpful when I ask them to move me to another room I would never recommend this hotel to anyone.