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Extremely friendly staff who would go out of their way (but not intrusively) to be helpful - maps of the city freely available, advice on places to see, take care of baggage, magazines to be borrowed from reception area, etc. The location of the hotel is also excellent - right next to the Musée des Beaux-Arts and at the heart of the Presqu'ile, and not far from Vieux Lyon either; and close to Hôtel de Ville metro station. Air conditioning unit in room - very useful in the summer in Lyon. The unrefurbished room was a bit grotty. Not dirty, but it had clearly seen better days. One specific problem - the lock on the room door was rather stiff, and a bit fiddly. But the complaints are relatively minor; in most regards this is an excellent budget hotel.
The hotel staff was very nice, they helped us to put our luggage in the room. The bedroom was really comfortable, the bed is awesome.
The people running the hotel were extremely friendly and helpful The hotel has recently changed hands and is in the process of being renovated. Our room had not yet been touched and it was small, poorly laid out, old shower, nowhere to hand towels, etc.
room very old needs re fit
Very friendly, helpful, and welcoming staff. Hotel has a great, central, location. Breakfast was good value.
Great couple running it, not long started, so friendly and helpful.Terrific location between the rivers and close to lots. (Lyon Metro great.) No lift, but staff carried up our big suitcases.
I had booked the wrong dates but the owner went out of her way to accommodate us. Everyone was really friendly and made us feel welcome. The room we were given was not in very good condition. It could have been because we booked the wrong day and they accommodated us at the last minute. The shower was awful - the bathroom wasn't clean and we struggled to move in the bathroom. Having said that - we saw one of the rennovated rooms and it looked lovely.
The staff were really helpful and friendly. The breakfast was excellent, one of the best we had in France and the location of the hotel was really good, very central. The room was very small, as was the bathroom. It was adequate though and still good value for money.
Staff, location Very old room with tiny toilets
Hotel is much more worst then that was showed in offer. Fake photos. It is not a hotel, without lobby, misery.