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Everything: the location, the quiet of the room, the cleanliness, the helpfulness of the staff.
Spacious room near to one of the ports and easy to access all parts of Naples from the nearby train station. Hotel is part of a larger old building it may be difficult to find the entrance without the help of a taxi driver. The rooms are not very well sound proofed, you may hear other guests when you don't want to!
good guys air conditioning
The friendlyness, and location to the US conulate were we needed to go. It seemed as if the staff were arguing alot in the mornings