Loved the service, crew was very accommodating and attentive,food was amazing
I don’t like this lines because my flight from Zurich to wasaw was canceled and I spend 8 h in Zurich airpot for nothing
Flight was fine but the air flow was insufficient. After landing, we waited an hour for a gate to open up with no air conditioning and a burning smell in the cabin.
Very pleasant crew. Clean, food choices were good
Plus: "The crew was very lazy and not professional"
Minus: "Don't stop demanding from the crew"
Plus: "Seat was comfortable"
Minus: "Had reasonable size carry on and it was frowned upon? Seat was right behind business class and separation curtain just is my laps"
Plus: "Crew was very attentive, information from the cockpit was enough to let us know but not disruptive"
Minus: "Boarding was one long line that other passengers in the airport had to walk through. This was difficult for passengers with kids and those with needed special accommodations Ike wheelchairs, canes etc"
Plus: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Minus: "Our flight was delayed and the seats were narrrow."
Plus: "Professional courteous staff"
Minus: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Plus: "Tasty lunch with good service in business class. Modern comfortable plane."
Minus: "Flight delayed by a few minutes."
Plus: "The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ..."
Minus: "3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course"
Plus: "The service was friendly and efficient. My seat was comfortable."
Minus: "The entertainment system wasn't working properly. It was restarted for me twice, but still didn't work."
Plus: "Left on time, arrived on time, more or less."
Minus: "packed in like anchovies in a tin."
Plus: "The lovely nice stewardess and Crew kindness."
Minus: "I have faced the horrific flight ever in my life last days, I never imagined a completely 4-5 Hours such horror turbulence on a long Night flight. thank God we made, and thank the lovely crew for their super support.."
Plus: "The attendants were great. Flight was clean and nice."
Minus: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Plus: "Great crew and flight."
Minus: "Boarding procedure was rather chaotic. After first class, rather than board by groups or rows, it was everyone else. Flights are fully booked and overhead bin space is tight if you board at end."
Plus: "Just another flight, nothing special."
Minus: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Minus: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
Plus: "Friendly crew, clean flight"
Minus: "Charged 45 SF (about $50) to check 1 bag"
Plus: "lovely flight -left on time arrived 1 hr early. my earphones did not fit plane plug, the one provided did not fit my ears - slept instead,,,Excellent service..."
Plus: "The flight attendants were attentive, food delicious, movie selection great also."
Minus: "I flew from Miami to Zurich, Zurich to France, France to Zurich, and Zurich to Miami within the span of a week and they were all at least 30 minutes late. BUT flight attendants came by with water while we were seated and offered chocolate, which I really liked. It wasn't the worst thing for me, but I can see how it's annoying."
Minus: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."
Plus: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Minus: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."
Plus: "Nothing because the airplane seats were terribly uncomfortable!"
Plus: "comfortable flight"
Minus: "Over 1h delay Horrible sandwich Very rude staff"
Plus: "Crew is very friendly Drinks quality is acceptable Comfortable airplane seats"
Minus: "Both flights from Swiss (from Münich to Zürich and the flight in the opposite direction) were delayed by 30 min and 1h, respectively."
Plus: "The crew was pleasant."
Minus: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Plus: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Minus: "the flight late and i was missing the conection flight to Israel :("
Plus: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Plus: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Minus: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Plus: "Good service, efficient, professional"
Plus: "The steward was friendly"
Minus: "1) Assigned seat but was allowed to change seat 24 hours before online check in but at baggage drop off at airport, I was shocked that Swiss Air did not abide to our selected seats changed and gave us the initial seat assigned. 2) At airport check in, none of the ground crew able to gave us good explanation or assistance. 3) Enterainment has to reboot twice. Audio selection cannot be play. No USB port for charging phone."
Plus: "Coke Zero was available."
Minus: "Limited selection of movies and tv shows and only one food option."
Plus: "Crew was great! Boarded quickly! Alot of movies to watch!"
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "I ordered a low carb meal . Only 1 pear + 1 apple for the later snack was a bit disapointed. Not balanced easy."
Plus: "Crew let me sleep!"
Minus: "nothing to report since I slept!"
Plus: "Crew fine"
Plus: "The staff were very attentive, there was a free meal - a nice quality (fresh) panini with chicken ant then they came around with beautiful swiss chocolates. best experience on a short flight."
Plus: "Overall good value for the price paid. The service is great and friendly."
Minus: "The entertainment system needs some improvement and upgrade."
Plus: "Decent food, smooth flight, good information from the cockpit regarding connecting flights"
Minus: "The arms on the plan do not fold up completely. This makes it hard to get comfortable on my 8 hour flight - particularly since the seat was open next to me and I could not stretch out"
Plus: "Service and staff were outstanding and would love to use them again!"
Minus: "All was great!"
Minus: "They didn't let me on the flight because I'm disabled pure discrimination"
Plus: "The food was really good. The selection of TV shows and movies were nice, and kept me entertained the whole flight."
Minus: "Boarding was confusing. The same questions were asked 3 times, I couldn't tell if that was security protocol or just glitch in their process. Seats were uncomfortable."
Basically no food. You get a cheese toast if it’s “dinner” or a pita bread with a bit of scrambled egg if it’s “morning”.
At the gate in Vienna we were not permitted to enter seating area unless business class or wheelchair... this was very bad and actually impossible to understand. So uncomfortable! I have been all over the world and have actually never seen this policy. It is very bad for business and will hurt the airline’s reputation!
Seats way too small for a long flight .... food, just ok ... boarding somewhat disorganised.
Flight left Berlin with ca. 20 min delay, but arrived to Vienna in time
The flight was fine, nothing special, but no problems either.
Borde kunna bjuda på en kopp kaffe!
Austrian changed the times on the connections resulting in longer layovers. Old airplane not friendly service
Minus: "Food should be much better than this. Otherwise everything is ok."
Plus: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Minus: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Plus: "Amazing leg room, free snack and drink, free wi-fi."
Minus: "Small space in middle seat"
Plus: "Very efficient and fuss free. Just what I was looking for from a short haul flight!"
Minus: "The snacks are super small, which isn’t unexpected when the flight time is so short."
Plus: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Minus: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Plus: "New dream-liner from Wew to ORD"
Minus: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Plus: "We could walk around as needed. No restrictions. Free wine with meals!"
Minus: "Staff not friendly or offering of assistance."
Plus: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plus: "Nothing at all."
Minus: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Minus: "Delayed boarding, crew very friendly, polite"
Plus: "I liked the abundant choices for entertainment and the comfortable seating."
Minus: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Plus: "Plane was very clean and drink service was frequent."
Minus: "The gate was older, not well appointed and far from shops and better dining. We lined up only to be taken on a very long shuttle ride to the plane. I have had this experience before but in this case the planes location was virtually on the other side of the terminal. By the time all were boarded, the plane was late by about 15 minutes to takeoff, and we experienced more delay after that so that on arrival we were an hour delayed. Many missed connections in Vienna as a result. Crew seemed tense and on edge."
Plus: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Plus: "Everything was good"
Minus: "Red uniforms are ok but red tights awful"
Plus: "continium of previous service provided"
Plus: "Again as in previous flight very efficient professional and pleasant staff ."
Minus: "Seat reservation system didn't work ,reserved one seat and got another.Food portions were smallish .No internet over the Atlantic .While the multimedia service was phenomenal I guess there could have been a larger variety and more episodes would have been good as well ."
Plus: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Plus: "Direct connection"
Minus: "Meal is horrible"
Plus: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Minus: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Minus: "Food is appauling!"
Plus: "Very friendly staff"
Minus: "All was well"
Minus: "Missed my flight!!!!!"
Plus: "Everything was at the good level. Professional people to work with."
Minus: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Plus: "Very orderly fashion onto boarding"
Minus: "My suitcase got destroyed"
Plus: "Nothing! I ended up losing my plane ticket because of Austrian Airlines lack of empathy with me."
Minus: "First I lost my United Airlines flight because of security reasons. I checked in Guatemala but I was delayed at the Airport's security too long, it was beyond my control. Consequently I got to the boarding gate right when they were closing. Consequently I lost all my connections from then on. The United Airlines was very empathizing with me and my situation and they issued me other boarding passes at no cost. United Airlines suggested me to tell the Austrian Airlines about what happened and they were sure the Austrian Airlines would understand but they were wrong; no understanding on behalf of the Austrian Airlines."
Plus: "Ground crew was very kind"
Minus: "My ordered vegetarian meal was missing on the way back :("
Plus: "The crew were so kind!"
Plus: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Plus: "Could not tell that I need gluten free meal. And the early check-in didn't work."
Plus: "Everything was going to at"
Plus: "Nice staff. efficient."
Plus: "All flight members were servicing very pleasantly"
Plus: "Very nice crew, great entertainment options"
Minus: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Plus: "Very carrying crew, kind and attentive"
Minus: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Plus: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Plus: "Free wifi on the return flight"
Plus: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Minus: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Plus: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Minus: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Plus: "Great, patient crew!"
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Plus: "The crew was good."
Minus: "Poor planning on having the connection in terminals far apart from each other."
Minus: "Delay for both leg trip."
Minus: "Departure arrangement at Budapest airport was total confusion; the plane and departure was approx. 2 hours late. The result: we missed our connecting flight from Munich to Washington DC, thus loosing a whole day to return home. Huge disappointment !!!"
Minus: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Plus: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Minus: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"
Plus: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Minus: "The seats reclined too far making me uncomfortable."
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "I just loved the friendliness of the crew. Way to go Lufthansa"
Minus: "Not sure about the seats but they could use some cushion."
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Plus: "Their airport service is outstanding. We were traveling with a mobility challenged person and they were so helpful in getting us through check in, out to our gate, and through boarding."
Minus: "The service and staff on the plane are top notch, and the meals and drinks were very satisfying. The entertainment center on each seat had enough choices to pass the time. I rate Lufthansa a very good choice for trips to Europe, and will use them on my future trips."
Minus: "We were unable to fly this trip due to United cancelling our flight."
Minus: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Minus: "I havent gotten on a flight yet."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Plus: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Minus: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Minus: "Flight delay due to connecting flight"
Plus: "Our next trip we may use the airline again but try a different series aircraft. The flight was smooth and on time. The crew was friendly and helpful."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "Very uncomfortable seats too close together. Boarding was late and plane was full. People had to out roller boards understand seats that were too close together. Seemed very unsafe. Stuffy and hot. Terrible turbulence."
Minus: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Minus: "2 hours delay on a 1 hour flight."
Plus: "From boarding to the whole in flight experience - special meal never came, paid extra for seats and wish I never did, food is terrible , luggage is lost on the way back - week later no contact! Never again"
Minus: "I would like for this airline to close down and never hurt anyone again!"
Minus: "Not making the flight dinto issues caused by the airline."
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plus: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Minus: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Plus: "The flight was right in time and the crew was good."
Minus: "I couldn't get my phone to connect to the wifi."
Plus: "See comments above."
Plus: "The crew moved as quickly as possible, and this made bathroom access easier."
Minus: "The small size of the plane made the long-lasting turbulence near the point of landing impossible to ignore. I don't consider this the fault of the pilot, more the size of the plane."
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Plus: "Crew was good."
Minus: "Not on time. Lost luggage."
Mycket förseningar. Bananbrödet ombord var dock extremt gott!
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.
Minus: "We got double charged for bags."
Minus: "Friendlier crews"
Plus: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minus: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plus: "Usual faultless KLM experience"
Plus: "Pleasant crew. Appropriate and efficiently served snack."
Minus: "Boarding and disembarkation were slow."
Plus: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Minus: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Minus: "KLM crew exceed our expectations"
Plus: "Crew was great and helpful despite oversight in my special meal."
Minus: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "Slow service."
Minus: "Better communication!"
Plus: "Crew was helpful and food was very good"
Minus: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Plus: "The friendliness of the crew"
Plus: "General flight journey"
Plus: "Service is awesome. Food is great."
Minus: "People with short connection are affected by the 15 to 25 minutes delay."
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Plus: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Plus: "The flight was smooth, the service was friendly, and the food with plentiful."
Minus: "Too much activity in the cabin during the flight."
Plus: "Seating is tight. The crew was great !"
Minus: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Plus: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Plus: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Minus: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plus: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Minus: "Boarding could be better"
Minus: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Minus: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Plus: "The flight was perfect! Great food,movies and I even got to sleep !"
Minus: "All was well!"
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Plus: "The crew was efficient. Flight left on time. Food and wine served."
Minus: "No entertainment."
Plus: "Good flight, very attentive crew."
Plus: "Delayed flight but staff apologized as for safety reasons."
Minus: "Very late arrival"
Plus: "The flight crew was nice. Plane departed/arrived on time."
Minus: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plus: "Helpful and smiling cabin crew."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Minus: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Plus: "Usual professional and friendly service from my airline of choice for most destinations."
Plus: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Minus: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"
Minus: "Only one queue for boarding. Flight late on arrival."
Plus: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Minus: "See above"
Det varit en flygplan som varit för liten för att blir en internationellt flyg
The service, food, and comfort in the economy plus section was wonderful. Thanks for all of the extra details to ensure an enjoyable experience.
Påstigning, längst bak först o s v, bättre info om maten på planet, tack för mig
No one to check in passengers at airport. Long lines and upset customers . Finally someone came to direct us. No food Water , entertainment .
Mycket trångt i och mellan stolarna
The quality of the food was really bad
The aircraft type CRJ-900 just isn't very comfortable, no space for luggage, no leg space etc.
The flight was cancelled by the airlines. I am getting no where with Kayak or Chatdeal regarding a refund. Improved customer service is needed, with real people in a timely manner. Very disappointed
Not much time to transit in ARN, and info on next gate was hard to find. No food offered in flight, only water
Inställt flyg och absolut ingen information även om jag hade Guldkort, mycket pinsam support när man ringde numret i appen, och flyger man fick va 2 timmar försenat
Was a nice trip got me where I wanted to go
Passengers boarded and then sat for well over an hour with occasional messages from crew that airport was still loading luggage. If airline/airport was serious about COVID they could have let us stay an hour in the terminal. First international flight I've had where passengers were charge for wine, beer, and even water.
Roomy, neat, organized and I felt despite being in the main cabin that all passengers would get an equal amount of attention and care. Great airline.
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Flight crew was excellent.
Minus: "Seats weren't that comfortable."
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Minus: "Seats are too small in economy to be comfortable. Boarding was unclear and confusing, mainly because I didn't have a boarding group on my boarding pass."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Thre movie selection was great The crew was great Some of the food (in each meal) was good"
Minus: "Parts of each meal were great, parts were gross $4 for a can of soda? Really???"
Plus: "For a middle seat, it wasn’t bad"
Minus: "The seat I selected was changed. I selected 45C and was assigned 54 E Upon check-in. Why? An aisle seat vs middle seat when I paid full faire is unacceptable. Also it was not made clear that I would have had to pay to check luggage. $120??!!!! I always carry on and this could have been easily avoided by not bringing gifts. Again, $120?!!!!! On top of an $1100 flight? You have to be kidding me."
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Delayed flight - 2 1/2 hrs. No advance info. Departure gate change after check in. No Info at original gate. Unfriendly staff. No apology. No explanation for delay. Food substandard, even for cheap airlines."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Minus: "My luggage was lost and still not found"
Plus: "Fairly new plane."
Minus: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."
Minus: "Placering av resesällskapet"
Minus: "Försening 1,5 timme"
Minus: "Everything, the service was terrible the food was terrible, we will never fly SAS again."
Minus: "Internet page for buying excess baggage was difficult to understand."
Plus: "I slept the whole way through"
Minus: "Cramped in a tiny seat behind someone well over 6’5 who kept slamming his seat back to get more room. We were later diverted for a person on the flight who had health issues all the way back to Canada when we were practically over Ireland. We flew back I believe an hour and a half back only to not have proper fuel equipment which took fueling forever and caused our crew to go past their duty day which made use get diverted again to Iceland for a new crew and even more gas. We were held on the plane for a total of 8 additional hours! We were never allowed to get off the plane, we were given very minimal food and drink the additional 8 hours, and when my girlfriend asked what was going on your information person in Copenhagen said they had no idea what was going on with my Flight and had no idea where it was."
Plus: "Price and destination was convenient"
Minus: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Plus: "The crew is great. Did everything within their abilities to be comfortable"
Minus: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Plus: "Quick flight and pleasant service. Seats were also comfortable"
Minus: "Walking out to the plane the markings weren’t great."
Plus: "Really good price, excellent service."
Minus: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Plus: "Pleasant crew"
Minus: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."