Hotell i Phoenix nära North Mountain

The housekeeping staff and maintenance were excellent! Very courteous and friendly The pool was NOT HEATED as advertised! ! Thr Rixton Pub was the WORST food and service ever! Very overpriced and orders were all wro g and food tasted horrible. No one ate their food. 100$ non refu fable dog fre

Nice room nice pools I stayed on a Monday until Wednesday and it wasn't very busy at all. I was put in the farthest room from the main pool so it wasn't walking distance, did receive shuttle service but would of been nicer to be closer.

My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room

beauriful view from the highest point on the property. Rooms are a bit stale and in need of renovation. Sink made weird noises that woke us up. Staff is mediocre at front desk.

Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction. That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.

Nothing. I was surprised at how dirty the rooms were. Stains (that looked like dried blood boogers) were all over the curtains and night light next to the bed. We had a room on the highway side of the hotel, and it was incredibly loud. Like, surprisingly loud. Not a pleasant nights sleep.

Stay was too brief, and the hotel was basically just a bedroom. Yes, they told me my rate did not include breakfast, but my reservation form from you (which I unfortunately checked later) said that I was due breakfast!

breakfast was good Had problems checking into the hotel. First the electronic key did not work. Then the room the gave me had another guest in the room. I opened the door to find undergarments on the bed. Also the lobby smelled like chlorine due to being open to the pool area.

The hotel staff was very nice and helpful. I had a problem with the TV and they quickly came to my room to check it. They offered me to change room as the problem couldn't be solved immediately.

It was clean What I didn't like was I was quoted the wrong price online so it was more expensive and the room I reserved was supposed to have two queen beds but ended up have to small full sized beds. Plus you could here everything going on outside and from other rooms because the walls are to thin. Plus the bathroom door was hard to open and close.

Ay in this hotel again. I know that booking .com had information and said that I had to pay in advance which I did but they also took another 35 dollars a day which ididn't think that this was right since I paid in advance. So I was not happy with this.

The cleanliness and update of the rooms was great, but bandaid-like approac. The ease of the hotel to be found from the freeway was good. The band-aid approach to updating an older hotel. There were items that were overlooked that could of have been taken care of. The hotel was in a rough neighborhood, liquor store on corner, some bums roaming streets. Not a place for a single woman traveler to venture out and explore. Freeway traffic noise could be heard clearly with single pane windows. The AC did not have temp to adjust, so had to unplug from wall when chilly in room. Had thin window treatments that could be easily seen through, no blackout curtains ( room 241 ).

I checked in late at night after a long shift at work. Front desk staff were very friendly and helpful. Landscaping was well maintained, but the outdoor stairwell to get to my room was dirty with several pieces of used gum stuck to the steps. My room was clean at first glance, but there was dried urine behind the toilet and some hair. The toilet itself was extra small and felt like it was built for a 5 year old. Honestly, I was so exhausted that I didn't even bother to complain. Bed and pillows were comfortable. The shower had poor water pressure but was plenty warm. Breakfast in the morning was generally unhealthy (breads, muffins, waffles) but they did have some fresh fruit and hard boiled eggs which was nice. Overall I probably wouldn't stay at this particular hotel again.

OK, Location optimal for me, Internet commection fine

The price was fantastic. I would definitely recomend this to someone else.

The room size. Common areas smell of ??

I was somewhat comfortable there, but something is lacking in the comfort level. The hotel needs to be remodeled. It is adequat for an emergency or quick unplanned trip. But if I were traveling for a vacation or pleasure, I would have chosen another hotel.