Hotell i Phoenix nära North Mountain

Reserved two queens, no one informed us that there were none left on arrival.

My girlfriend and I stayed here for the fourth of July weekend. I will never stay here again ever. The room was dated. The room looked like a road side motel. The pictures and smoke dectors were falling off the wall. The refrigerator door had a hole like some one kicked it. I went to four different ice machines four different times and not one of them worked. I had to drive to the store it was very inconvenient. For the amount we paid for each nigh it was not worth it. We didn't even go to the water park portion of the resort because we were so disappointed with our room

Based upon the first impression of the front desk service, along with the room, I was expecting a perfectly fine stay. Especially, considering, the stay was only for one night. The room was spotless, and super cute! (We got one with a jacuzzi, which is definitely a bonus of this hotel.) there was even a little note from the maid, ensuring we knew it had been cleaned 100%, for our satisfaction. That being said, I was required to call a 1-800 line, for room service? I was directed to an obscure representative, who was way beyond unprofessional, who then, transferred me to the kitchen of, what I found out later, was Streets of New York. Sure, but then why is it called OrderInn, on the room service menu? I just want to know where the food I'm paying stupid amounts of money for, is coming from. Along with several, basic food items, such as, plain old, Garlic bread, that they had, extensively, labeled as "Passion bread", and was being way overcharged for.

Stay was too brief, and the hotel was basically just a bedroom. Yes, they told me my rate did not include breakfast, but my reservation form from you (which I unfortunately checked later) said that I was due breakfast!

noise of the freway olso noise air conditioner not a pleasnt

The breakfast was delicious, hot and fresh. The room was mice on first night. Housekeeping brought us clean towels only and did not Service our room for two days out of our four day stay. When the housekeepers did clean our room, it was very sloppy cleaning. Staff made me uncomfortable, they were always watching us....i was hoping it was not a black thing.

We needed last minute accommodations so as a business traveler, we chose a brand I frequently use. Our room was surface clean only and barely...dirty mirrors and drawer pulls caked with something spilled or built up from repeated neglect. Mattress was long overdue for change. No in room movies available because servers were down and never came up all day or evening. Staff was friendly and can't blame desk team but disappointing reflection on the brand ovreal and I am a Hyatt passport member.

Nothing. I was surprised at how dirty the rooms were. Stains (that looked like dried blood boogers) were all over the curtains and night light next to the bed. We had a room on the highway side of the hotel, and it was incredibly loud. Like, surprisingly loud. Not a pleasant nights sleep.

Decent breakfast in a room to small for people to eat. Noisy till past midnight. Door to hotel room obviously forced at one time and still damaged. Bed harder then floor. Could hear everything going on outside of room and hotel. Moved out the next day and got a room cheaper and better at another hotel. Wish i could have seen the future to know not to stay here.

It was clean What I didn't like was I was quoted the wrong price online so it was more expensive and the room I reserved was supposed to have two queen beds but ended up have to small full sized beds. Plus you could here everything going on outside and from other rooms because the walls are to thin. Plus the bathroom door was hard to open and close.

Convenient to my friend's home. When I opened the door to my room, there was an extremely strong cigarette door. Knowing that this was a non-smoking hotel with a stiff fine for smoking, I immediately called the front desk to report the issue. The young girl at the front desk seemed unconcerned. I did not request another room as I was too tired and in pain. My friend commented the next day that I smelled like cigarette smoke. I just wish the person at the desk had offered something to clear the air and stench.

Too close to the road. Outdated old building street noise clearly audible inside the room. When I changed my reservation after 2 days stray with 24 hours notice I was still charged by Expedia for the full stay. All in all I would not recommend this hotel unless you want an overpriced 1 or 2 star hotel. Additionally. Based on this experience I will not use Expedia or kayak again

I checked in late at night after a long shift at work. Front desk staff were very friendly and helpful. Landscaping was well maintained, but the outdoor stairwell to get to my room was dirty with several pieces of used gum stuck to the steps. My room was clean at first glance, but there was dried urine behind the toilet and some hair. The toilet itself was extra small and felt like it was built for a 5 year old. Honestly, I was so exhausted that I didn't even bother to complain. Bed and pillows were comfortable. The shower had poor water pressure but was plenty warm. Breakfast in the morning was generally unhealthy (breads, muffins, waffles) but they did have some fresh fruit and hard boiled eggs which was nice. Overall I probably wouldn't stay at this particular hotel again.

Location It smelt like smoke and there was some sort of party going they had beer and pizza. No I did not call the front because I was alone and did not want to deal with the consequences. They were right outside my door until 3:00 a.m.