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Been remodeled Incomplete remodel
I called to confirm my reservation and the gentleman who answered my phone was so rude!!!!!! Then when I got there, they refused my reservation. I was really nice considering the fact these people could control my stay and ruin it in an instant. Maybe I should've been rude and ghetto like the people they treated fairly.
Staff very friendly and helpful. The Concierge Room is advertised as being for guests with rewards points at the Platinum or Gold level plus one guest. The hotel opened the Concierge Room to hundreds of pre-teen and teenaged girls unchaperoned, competing in a national ballerina event in the city. Business and professional guests very disappointed.
Great check in staff and very nice room. Decided to stay in instead of going out and the bar staff at the hotel was horrible waited 15 minutes for first drink and then couldn't remember what the drink was. It was super expensive and staff not very personable
Large rooms. Comfy bedding. Modern design. Great views of the city. Great breakfast. If you elect not to have maid service, you are given a $5 coupon to use in the restaurant. Parking was $28 per car per night. We parked across the street for $14 per night.
Booked the hotel and tried to cancel a couple hours later. Priceline spoke with the front desk manager and they refused to allow me to cancel. I understand it's in your fine print but it's just bad business practice to take someone's money when the reservation was JUST made. It's not like it was booked for months and the room was not given to someone else because of my reservation. I am the CEO of a moderately sized company and travel to Phoenix 5-10 times a year and send hundreds of clients to Phoenix. I will make sure no one stays here. Good thing you kept my $500.
If you're attending a function at the convention center, this is the perfect hotel. I wish that there was a small store for incedentals.
Very close to Talking Stick Resort Arena and Chase Field. Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.
Staff was friendly. Room was very clean. I was impressed by the security and the quietness of the room. Very relaxing. Close walk to Chase Field. We will stay there again for sure.
The room was clean and comfortable It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.
Location, location, location Free parking Free full breakfast Friendly staff N/A
The beds were torture. Not only were they hard, the springs were poking through. Also, we paid for queen beds and got doubles. The breakfast was a joke: it was in a tiny cramped little room and was gone every morning we went down. Worst of all, we were constantly bombarded by the extremely loud noise of elevator machinery. Seriously, it was impossible to relax there.
Everything. Roomy, clean. Nice breakfast. Great deal. Location.
Close to Dodge Theater and restaurants. I was told at check in my reservations had been canceled. Luckily they had two rooms for us.
Really surprised by the cleanliness. Great service . Great for the price N/a
We had an early flight the next morning so decided to stay at the Best Western Airport Inn because it was fairly close to the airport & to our rental car return. The rooms were fine, everything in the room was standard and worked for what we needed. There was a pool and washer & dryer facilities onsite, but we didn't use them - seemed fine though. We were put in room 231 which was in a corner next to an "Employee Only" room (maybe some kind of laundry room or work room). The only problem with this was that something made a really loud buzzing noise. In the room the buzz sounded like it was coming from the wall - it was as if some sort of generator or loud water heater or something would kick on for about 4 minutes, then off...over and over. ALL NIGHT. The noise would start out as a hum, then get slightly louder, slightly louder, until finally it would be a full out buzzing then a clinking noise and it would shut off. It would be off for about 4 minutes, then start back over. If you are a heavy sleeper or really tired I'm sure you'd have no problem. My girlfriend finally just put some ear buds in so she could pass out. We didn't try to get our room changed because we had unloaded all of our things in that room and by the time we got back to rest from dinner (and noticed the noise) it was past 11 pm. The next morning when we went to check out and mentioned it to the man at the front desk he said "well you should have changed rooms" and offered nothing. I didn't expect a free room by any means, but an apology for the inconvenience would have been nice customer service. Aside from that, there is no elevators & the WiFi didn't work.
Have stayed there many times, will return. Be careful: do not get an adjoining room.
Location & price. I was given a room key for a room that was already occupied. Then, the guests on my floor (3) were loud all night, as if there was a party in the hallway outside my door.
Newly renovated rooms and very friendly staff. Walking distance to downtown Phoenix. Sheets weren't the most comfortable and there was a big wet spot on the floor.
The new paint and carpet is nice, but the bathtub should have been replaced also. Very comfortable for the low cost downtown. Parking is tight due to the construction.
Close to the downtown area. Within a few minutes walk to ballpark, arena, and convention center
The room was supposed to be smoke free, but reeked of smoke including bedding, towels, etc and the smoke alarm had the battery removed. The place was so dirty I had to was off the light switch and the phone before touching either. I asked for a different room, the manager told me no, I checked out one hour later because I couldn't breathe in all the smoke.
Decent deal clean good price hot water . Not bad , not 5 star but it was 36$ tax included so
Expedia either screwed up booking or they overbooked and we got screwed. Booked a room 3 months in advance and they were not helpful at all
Friendly staff, in walking distant of Symphony Hall and other downtown venues and restaurants
Air condition; bed, micro, fridge, it was clean A small stand up shower stall. Cold Water was hot. Bathroom was most small -uncomfortable. Breakfast left much to be desired. Staff was okay though could have been much better. Available channels were most limited, and a black line divided the screen. Wouldn't stay there again.
The bed was soft and big, the bathroom was recently remodeled, the room overall was clean, and the Wifi speeds were awesome compared to other hotels I had stayed at in Phoenix. My $20 deposit was refunded immediately upon my checkout, with receipts to provide proof. 24 hours later and my bank reflects the refund as well. While the area was not the best, the staff was vigilant and provided security for my entire stay. The room did have the smell of old smoke as though it hadn't been non smoking the entire lifetime. The location, it is close to the Airport, no doubt, but it's in this odd ghetto ring that surrounds the higher class area directly around the Airport. I would not recommend talking with the crackheads (yes they were crackheads) or the "bangers" that roamed the area, but as long as you kept your wits it wasn't more than a slight nuisance. To be honest, I will probably stay at this hotel any time I have to travel to Phoenix.
Terrible experiences. Some people live there for long time and there friends come to their room, knock the door and say loud everyday at 2 to 4 am.
We left our documents in safe in room and live 3 hours away they sent them over night to us we will stay here again and they watched our new camaro while we were on our cruise
Nothing Old, outdated bad neighborhood . Can't believe this is a day's inn! The toilet seat was all yellow and disgusting . Chose because we have had positive experience with days inn before. They should have paid us to stay. We couldn't wait to leave!