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I like the amenities that were offered. I would definitely stay there again.
Staff was very nice and the restaurant was good. Beds were comfortable and room was a pretty good size. Rooms were a little run down and carpet was a little dirty, some things in the bathroom were broken and bathroom was really small.
Breakfast. $10 voucher for the in-house restaurant. Rooms & beds were clean and sharp. I booked a Sunday night stay. Apparently they were all-booked for the night before, and after I arrived 30 minutes before normal check in time on Sunday, and they couldn't accommodate me for those 30 minutes and made me wait until the normal check in time.
Lady at the front desk was very helpful finding me food at 12pm.
Restaurant was good. Junior suite was spacious. No hot water so cold showers all weekend. Towels were old and not very soft. Combo shower/bath was old/cheap. Blinds wouldn't close completely in living room area so privacy was an issue - especially since you could see through to the bedroom. Overall impression is that they took an old, run down 2 star hotel and tried to updated it with hipster accents. I've seen it done well elsewhere but here they fall short.
Loved the Complimentary Drinks and Snacks Pillows were outstanding Front Desk and Staff were great. Very Clean My room was quiet and very confortable Internet Connection was lousy. One piece of toast for Breakfast is just UnAmerican
Staff is great location is great and I love the pool! My room was over the restaurant and had a smell to it but it wasn't unbearable.
Old meets new was fun. Learning more about Don being blown-up in his crappy, small, yellow forgien sports car gave a fun dangerous vibe. Fitness room worked. Loation is great. Covered parking rules. One beat House music is hard to take by the pool trying to read or on the roof watching a beatuful sunset. That music requires the listener to be on lots of really good drugs in a club to be appriciated. However, I dare to say most people thing that music sucks anytime, anywhere while on any drug(s). Clubbing, stockholm syndrome nonsense, sholdn't be forced on everyone in the name of pseudo cool.
Location was good for what I needed. Other than that, stay away. Bedding was clean, staff was attentive and polite, but the place has not been maintained. At all. The property may have ranked a 4 star rating long ago, but it honestly looks like that was the last time they even spent a dime on upkeep of the structure. Again, the employees were great, but the place is a dump. Room had carpet that was withered and frayed, looked like it had been installed in the 80's. As if that wasn't enough of a tip off, there were several huge stains that literally looked like a donkey had urinated a few times - again, quite a while ago. Air vents have not been cleaned since the last century, so if you are into breathing spores, other people's skin cells, and bacteria - this place is for you. I also had the pleasure of sharing the suite with a loud buzzing noise every 55-60 seconds. Sounded like a cell phone on a table vibrating. After a few nights of putting up with this, I decided to investigate. Really with I had not... first I found a huge 36" x 16" hole hacked out of the wall behind a mirror hanging in the connecting hallway to the front room. This had some other mismatching hunk of drywall dangling in it, not really doing much to seal the hole. Emergency plumbing repair unfinished? Maybe the source of the camel pee stains, don't know. Finally, I found the item responsible for the 55 second interval alarm... behind the vent in the ceiling, a cheap recirculation pump was mounted with no thought for vibration dampening. Seriously, this thing was absurdly annoying. Honestly, I've seem far better maintained rooms in a Motel 6 or Super 8, I expected much better from a hotel of this supposed caliber.
everything was above and beyond fantastic! incredibly friendly and knowledgeable staff, hip pool with excellent late night vibe, delicious drinks, tasteful decor, all-around cool scene in the heart of phoenix. we'll return whenever we can!
Room was exceptionally clean! First floor room.
Staff is very friendly. Convenient shuttles. Breakfast included. Clean room and lobby. Bed was not very comfortable. Our view out the window was a fast food drive thru. Room fridge was a bit noisy
Very clean and modern room, nice pool, nice decor, friendly and helpful staff
The room was humongous as well as the bathroom. The washer and dryer were cheap but I think they should have aa dispenser in the laundry room so you can buy detergent/fabric softenerdryer sheets. The front desk was very helpful and nice. My stay was very enjoyable. Whatever products they use to clean the room left it smelling aa little...bitter, almost like vvinegar but I sprayed some perfume to mask it and it was fine.
The staff was very helpful. We had ended up without a car and they were patient and informative about the shuttle service that they operate downtown for free and to the airport for $10. It was a wonderful experience. No complaints from me.
All of the staff were very cordial and helpful. I would recommend a stay here even for family.
Staff were friendly,breakfast was great,will do it again. Great mini vacation!
Awesome breakfast. My seminar was held in phoenix convention center. It is a little difficul to hangout with friends who stay in that area.
Breakfast is fantastic, pool and excercise great, staff extremely helpful, great value, large rooms, great beds, shuttle sevice.
The power going out in the morning and not being able to get ready for the day before time to take off.
Free wifi and breakfast
The room was on the first floor, close to the parking lot & pool & it was clean. Breakfast was OK however overall I recommend this hotel & would to mind to stay at this hotel in the future. The pool was small however the day I decided to take my 2hr old to the pool the pool was empty & we able to enjoy it.
I liked that it is close to downtown. The hotel need to be remodeled. The tub and toilet seat was peeling. The elevators were extremely dirty. The wakl from the parking garage to the hotel is a little scary at night, since you have to pass dumpsters.
Holiday Inn has always been our home away from home. Wherever we go, be it China, Singapore, in America, it has always been Holiday Inn for the family.
Quick check-in, hassel free.
Yes. My husband and I were on a business trip and really enjoyed everything about the hotel.
Quick change of room. I was first given an unmade room. Then I was moved to the top floor with exceedingly loud ac.
clean room cost was 35.00 more per room than quoted...That is with the tax already calculated. Read the fine print (wherever it is?)
The hotel was clean, decor very pleasing and modern, and had some convenient amenities - the buffet breakfast and the small 'business center' (1 computer and printer). We found it was not necessary to rent a car during our visit as the hotel is fairly close to the city's public transportation. The part of town the hotel is located in is maybe not quite the best part of town. Although, we did feel completely safe inside the hotel.
The staff was really a kind bunch of people, Noise! Hallway noise BIG TIME
Room was great. Bed comfortable Shower had moldy caulking. Needs redone
The staff was helpful and friendly.... The rooms were great! Tasteful and comfortable
Away under my expectations .
The price was OK for one night.The breakfast and the free WiFi was o as well .But that was about it... I did not like the fact that I booked a room and when I went there was any rooms avaible for me when I got there I tried to call and call after and nothing in return and the staff wasn't the friendliest either.....
Pool area carpets in hall were dirty, mold on tub edge, sliding glass window to pool was in disrepair.
Nothing I was offered drugs It was very dirty and the manager got info on my blankets that were rip and she did not do nothing about it
A bed to sleep in Hotel was noted by workers at a restaurant close to the hotel as being 'hoeville' and they suggested not to leave my room. broken down cars in the paking lot, drug deal on the property as I made my way quickly inside to lock my door. No WI-FI, scary place
nothing I made a reservation for someone else. I didn't not check in. Vacation in Charged for the same night to me and to the guest Mark Lemnox they charged each one---- for the same night I called and the front desk lady said she will not reimbursement the money
This guest did not leave comments about this hotel.
Very clean & in a great location The heat didn't keep the room warm once the daylight appeared.
good need to clean
It had a bed after 36hrs without one. For the price it's what you'd expect
Price No heat in room and no other room available. Loud guests. Front desk said it was us but it was the rooms around us.
The worst shower I have ever been in,
Combination of price and quality Homeless people around
The bed was amazingly comfortable. I probably won't stay here again because I prefer hotels over motels (room entrances that lead into an interior hallway rather than the outside) That's my fault for not really checking it out. The staff was very friendly and courteous. The room wasn't cleaned very well each day. The shower head was so low I had to bend over in order for any part of my body above my stomach to get wet. The location of this hotel is not the best. Not someplace I would consider staying if I had kids with me. The tweaked-out hooker knocking on my door at 3 a.m. was a nice touch.