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Förstklassig service Prisnivå på tjänsternai motsvarande grad. Internetservice har jag mött bättre tidigare. På många hotell får man användarnamn och lösenord vid incheckningen. Det känns naturligt i dag
Otroligt bra service, hotellpersonal, rummtes renhet och fantastisk frukost. De små överraskningarna på hotellet gjorde det också ännu mer speciellt, fick både champagne och choklad. Det lilla extra för otroligt mycket.Fantastiskt bra! Nej, det var dock synd att det inte var så mycket folk på kvällarna i pianobaren samt restaurangerna.
Hotellet ligger mycket centralt med vacker utsikt över gamla staden. Klassisk inredning men något ojämn personal för ett "Leading hotels of the world". En av personalen I receptionen var väldigt förvirrad!
Centralt läge, bra service. I hollets beskrivning står det buss till/från flygplatsen som man tolkar - ingår som tjänst/service, men det gör det inte. Man måste ta sin egen taxi som man själv betalar för.
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
Great location - easy to walk to everything.
Mixture between traditional austrian style and luxury Nothing to complain
charming small hotel in centre of town very noisy at night
Restaurant was good but too pricy. For the rest, excellent stay!
I liked the friendliness and politeness of the staff , the location, service and lovely room. No
The hotel was fantastic. Couldn't have asked for any better. Great staff, beautiful hotel, excellent location. Highly recommended.
the totalle awesome restaurant
The staff was very welcoming and friendly Room service offered a very limited menu.
Very charming place, full of character and atmosphere, ideal for a romantic getaway.
Amazing Service and a Really Nice Room Nothing
Very accommodating and friendly staff. Good commend of the English language (among others). Fantastic location that offered a panoramic view of Salzburg. Closeness to elevators that would take you right into the middle of the Old Town Cannot really think of anything, with the exception for an uncaulked crack under a bathroom mirror... :)
Hotel was nice and beautiful. Staffs are friendly and helpful. Breakfast was better than what I expected. You can order eggs, sausages, bacon, as you want. Very quiet surroundings, peaceful atomaspher. Room is very small. I expected a nice view from the room, so I was very disappointed. Dinner at the restaurant in this hotel, we had some wrong plate from what we ordered.(It was special dinner for us, so we were disappointed again) If I visit Salzbrug again, I prefer Hotel sacher.
The room was beautiful and had an amazing view of Salzburg which was not that obvious to us from the description of the hotel. The staff was extremely friendly and helpful but not overbearing or snobby like in some other higher end hotels. Their restaurant was very good as well.
perfect location, excellent staff
Ytterst central men ändå härlig lugnt läge,mycket vänlig och hjälpsam personal,läckert morgonmål och god mat i hotellets restaurang.Ett hotell att trivas i.
Personalen var mycket trevliga, bra service, god frukost. Läget på hotellet var också mycket bra. Det var en familjär atmosfär på hela hotellet.
Personal, läge, rum, frukost - allt var perfekt!
Ett underbart hotell med bästa läge mitt i gamlastaden. Mysiga gemensamhets utrymmen. Bra frukost. Charmiga rum med utmärkt standard och fräscha badrum. Mycket trevlig och hjälpsam personal.
Suveränt läge mitt i gamla och bilfria stan. Med tillägg för stor rum fick vi verkligen ett stort rum, högst upp med fönster åt båda hållen utan insyn. Trevlig personal både i reception och restaurang Lite bökigt att man inte kunde köra fram med bil, men vill man bo i bilfri stadsdel så blir det ju så
Hotellet låg bra till... Vi fick ett rum som luktade jätte illa så vi inte kunde sova under en natt, vi fick i och för sig byta rum så det var ju bra.. men samtidigt tappade vi en natts sömn...
Nytt och fräscht. Mycket hotell för pengarna. Bra läge, bara en tunnel från Salzburgs gamla stad. Som på flera nya hotell måste man släpa sitt bagage uppför ett antal trappor innan man kommer in i hotellfoajen. En liten ramp vore ju bra.
The rooms are spacious, clean and well conceived. The location is splendid. Staff is very efficient. Difficult to find your way when you arrive by car as the official address indicates Getreidegasse (pedestrian zone, no access for cars). The hotel has a second entrance at the opposite side of the building where you can shortly park the car for unloading. The public garage is very close and easy to find.
Location was excellent & staff extremely friendly & happy!
The room was great -- a studio, but it was just me, and there was enough room to spread out a bit. Stayed four nights and never felt claustrophobic. There is no concierge per se -- rather, the front desk staff acts in that capacity. I had one question that was either ignored or forgotten and got bad information about booking the shuttle to Munich. A concierge shouldn't have to google everything.
Actually not that much! The room was plain , wifi did not work and there was one laptop for all hotelguests, breakfast was a battlefield if you arrived afyer 9 am .
Its position. It's near the old town and you can have everything in your sight in about 5 minutes. my room (wasn't in a good spot - 1st floor) and the smell from the kitchen in the hall. The breakfast was just good but according to the room rates it should be more qualitative and rich.
The receptionist"Dietmar" is very nice and helpful.The location is in the heart of Salzburg, wouldnt be better than this. -
Extremely helpful staff Noise-spill from other rooms. Below average bathroom. Price when compared with other similar hotels in W. Europe.
The hotel was very central and had a lot of ambiance. The bar area allowed smoking which was a bit of a shock now that Britain is smoke-free!
Restaurant staff particularly friendly and helpful. Food (breakfast and dinner) very good and very good value. Eat outside if you can. Reception staff a bit 'stressed' [need more staff on duty at busy times]. Although our room had aircon, it didn't function fully [cool air, not cold air]. We also overheard other guests commenting on the same problem. The staff 'pretended' they didn't know of this problem. They urgently need to upgrade the aircon...for a town centre location [with the noise you would expect] you need to have the windows shut at bed time, without melting!
Location. Great staff. Breakfast buffet was amazing. Pillows are useless. Shower has a really low ceiling.
Very nice Hotel in the best location in Salzburg.
Staff was extremely attentive. Great looks, beautiful room and phantastic location of the hotel. Unbeatable value for money even in high season. Highly recommended. We will come again! The breakfast was relatively simple but sufficient.
Excellent location,nice staff and very good breakfast excellent
it is in the perfect locality for a short stay in salzburg, all the staff were fantastic and the recent refurbishment was very stylish and did not detract from the old world charm of its surroundings. a great find if you are looking for a " hip " getaway
Excellent location, friendly service, stylish and modern interior design No
The location within easy walking distance of most of the tourist sites of Saltzberg. The bathroom mirror was too high for me to see myself. I never figured out how to press the button correctly on the ground floor. I would hav eliked the dining room to be available for breakfast from 7:00 A.M.
Great location, very comfortable room, good breakfast, friendly staff The parking is miles away, but I guess it's inevitable, given the hotel's location in the middle of Salzburg's pedestrian area
even having opened a few days before my stay and not in full operation yet, the hotel is a MUST !!! just great... There is no parking at the hotel, must leave the car in a city parking lot, 5mins away, but the hotel has an agreement for its guests...
beautiful room and very close to Christmas market Breakfast was good, can be a little bit more variation.
great location, service excellent, rooms interesting and comfi, no complaints whatsoever no bath, only shoer, but a good one.
Very friendly and accommodating staff with great restaurant recommendations. Well layed out modern rooms
the location and the design of the rooms. the access to the hotel is a bit tricky. the addition of hot food to the breakfast spread is highly recommended.
Location, decent restaurant, price No Wi-Fi, uncomfortable bed
Location, excellent service from Ulrike and the restaurant staff. Good food. Disappointed to find the spare bed propped up against our window but we moved that so not a problem
This is my third stay at this Hotel and I love the Innkeeper-Ulrike, she is charming, entertaining, always has a smile and kind word. The location of this Inn/Hotel is ideal for walking everywhere in Salzburg-it is so romantic to be in the heart of the olde city w/the Fortress high on the hill overlooking the storybook town. I highly recommend. This is not a complaint but a suggestion. Our bed was an iron canopy bed, king size, which was great but it truly needed a box spring as it was so low to the floor and was almost dangerous to get into, for fear of brusing your self on the metal- I know this is quite European, not to have a box spring but it may be the time to upgrade- We do low the the down pillows and comforters-they make it all worthwhile.
We liked the location of the hotel. Right in the middle of everything, walkable distance of all the important sites. The friendly staff helped us. It was very noisy. We had a room that was on the street and the single window let all the noise come in and since there is a restaurant on the first floor the noise was from late at night and started again very early in the morning. If I stay there again I would ask for an interior room. I would also improve the breakfast with a little more fresh fruit.
The staff was wonderful! Our room was also wonderful! We would go back here again!
Perfect locatiin. Amazing stay. Staff was very attentive. They went out of their way to assist my mother and even drove to a local market to purchase soy milk for my breakfast. I'm in the travel industry and highly recommend this hotel
Good design, comfortable Poor quality of breakfast, lack of space
the restaurant was excellent and the staff were extremely helpful and friendly the shower soaked the bathroom floor
The last day we checked out and left our luggage at the hotel for a couple of hours, meanwhile, they realized that we had left shaving foam and some razor in our room, so they placed them in our luggage which created a problem when we were checking in at the airport, as these items are not allowed on planes. We are sure that they meant good by putting these things in our luggage but I think they should be conscious that these items are not allowed at airports
It was right in the heart of everything, but a cab ride from the train station. The shower had no door and the bathroom would get flooded every time we used it.
The lady who seems to be the owner was really kind and very efficient. Location was perfect. We did everything walking.
Trevlig och vänlig personal nej
trevlig personal lite lyhört på hotellrummet från andra rum.
Fantastiskt trevlig personal! Tillmötesgående, vänliga och på alla sätt hjälpsamma!! Vistades 5 dagar på Hotel Neutor och fick alla den service jag ville och behövde!