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Superb staff - some of the friendliest I´ve encountered. Breakfast finished at 10; restaurant closed on sundays (!)
Style of the hotel especially the bedroom. The availabilty of the garage eas a bonusu No
The location was just where we needed to be. The front desk was very professional and helpful.
The hotel room is newly renovated. It located very close to the Train Station (within 10 minutes walk) and the shopping centre (within 3 minutes walk) of Tours.
Staff - very friendly and helpful
Very easy to find - great location. Very nice staff.
Location is fantastic, and the hotel staff friendly and helpful
The hotel is right in the centre of Tours so very convenient for sight-seeing, restaurants and shopping. It is also close to the train and bus stations. It was clean and comfortable. Parking is very limited - there is a public carpark nearby but it was very full and we were lucky to get a space. The room we had was comfortable but being at the top of the hotel, it was dark with only one small window - a draw back on a sunny day.
Centrally located and very pleasant surroundings
Location is central: close to the railway station, but far enough not to hear and see those people grouping near the station. Also very close to tourist office, old town and Hotel de Ville (just in front). The room was great - spacious, with a comfortable sofa in front of tv, a desk, enough room to even have a morning gymnastics)). It was very quiet which is definitely a plus! Beautiful lobby. The price af breakfast 18 euros is too high.
Great staff. Great location. Seems to be run down and needs a face-lift internally.
Att hotellet låg centralt I staden. Nej
Prisvärd parkeringsplats under hotellet. Bra och god frukostbuffe som dock saknade grönsaker att lägga på smörgåsen. AC var trasig. Handtag till duschkran lossnade. Ventilation i badrum ur funktion.
Tak över huvudet Personalen oartig, ej välkomnande. Kändes ej trevligt att bo på detta hotell, som dessutom har ett tråkigt läge. Finns inga publika utrymmen, som t.ex. lobby, bar etc.
Det var rent. Det stod att receptionen hade öppet dygnet runt, men de stängde tidigt. Såg inte heller att det fanns någon roomservice som jag uppfattat skulle finnas. Hotellet var stängt när jag kom vid halv tio, taxichaffören fick ringa ett nummer för att få en kod så att jag kunde komma in. De kunde ingen engelska.
Very comfortable hotel with friendly staff
Clean, always good to be able to say that, comfortable, good value for money, convenient location for town centre, helpful staff.
The access to WI-FI is only at the reception but not at the rooms. The noise from TGV is "something"...
Tours! Great Location, Breakfast pretty good value and decent offering, Once you accept the basics the room and the amenities facilities etc. are fair. Housekeeping in Tours was good and efficient. Parking was good too and the Five Euros spent for the basement was well spent. On arrival we found that one of our rooms was not booked even though I had received the conformation e mail just that day. The young lady in reception could not find the third room booking, but she was very helpful. a room was given for the night at Mercure whose receptionist was seriously in need of some friendly training. She was grumpy and rude and we think she just had a bad day for which our friends were the victims a Receptionist later in the day Some telephone system on each floor even since it is not possible in rooms. In case you have an emergency there is nothing in your hotel after the receptionist leaves, no telephone no connection no nothing. windows! It was seriously hot int he rooms and we could do nothing to open the window which only opened two inches or so. I know that the railway tracks make lots of noise which is why you must have two double glazed windows, but if only this can be opened a bit to get in more ventilation.
Clean, good location, wifi only in lobby and it closed early evening
No facility for storing soap & shampoo in the shower. Toilet seat wrong size therefore constantly moved around.
Best price offered ever matching perfectly for all backpackers! Not actually, but, we expect if the hotel'd provide guests more facilities as well as something's like the bathroom stuffs, that would be better!
Close to the station Unkind staff
Had good quality bikes for rent, staff was helpful and friendly, other than bar, public spaces very nice. Just over 1 km walk into town from hotel. Expensive breakfast not included in room charge. Better rates, including breakfast, available for walk up customers.
New hotel well appointed with clean comfortable rooms, small bar open till late, staff spoke good English, well appointed breakfast room and facilities. Car parking was charged.
Convenient parking. Reasonable value. A bit away from the old town.
Excellent, near train station if that is useful. Very good sized room.
The hotel was comfortable, close to the train station, and within walking distance to the heart of Tours. Breakfast was very expensive.
Excellent breakfast and easy car parking. The hotel was at a fixed temperature. It was hard to cool the room because if you opened the window it was very noisy as the train station is very close to the hotel.
convenient parking, quick and easy booking in, maps of Tours noisy room (railway behind). Room needs updating. Can't have shower without soaking floor. room carpet dirty and stained - needs replacing. Smell of cigarette smoke in coridoor.WiFi didn't work. Personal message in envelope left on bed was stained.
Just about everything, but in particular the friendly and helpful staff, the character of the hotel and its location. One thing: although our room was pleasant, comfortable and had a lovely view, the location of the toilet in a 'cupboard' right next to the bed (rather than in the bathroom, as is usual) was not really acceptable.
it was close to main shoping area and the old town, staff were helpful, but we still had a language problem. our room was on the small size, we expected larger as we were staying 4 nights. it is a small hotel, as a result there was very little guest activity, also it is a nice walk from the railway station.
Good location and helpful staff The dining / breakfast room has seen [much] better days. Go out for breakfast and find a nice boulangerie /cafe.
Staff were very welcoming, the hotel was ideally located and very comfortable Parking was not easy at the moment as building works are taking place especially as a charge of 10 euros was made, also the breakfast was fairly ordinary
friendly and helpful staff. information readily given.
Well located, beautiful view of the whole town and of the cathedral from our bedroom window.
The location, comfort, cost and assistance offered by staff
Staff were extremely friendly and helpfull. Checking in and out was simplicity itself. Staff were very knowledgable about places of interest and restaurants etc. Breakfast charges were quite high per person when a local cafe/bar could provide the same for a quarter of the price.
convenience and location bathrooms could be a little fresher
Difficult to find for tourists not familiar with the city.
Close to the old town centre, good price vs quality poor breakfast
Some of the staff were friendly and helpful. They asssisted us with a restaurant reservaton and taxi service. The hotel restaurant needs to be refurbished. The breakfast is ordinary. The communal areas of the hotel need a freshening-up.
Very spacious room, on a very good and quiet location though need a 15- 20 minute walk to the city centre
THe staff were very pleasant, the room was clean and the food very enjoyable
The location and the staff's helpfulness. The rooms need to be upgraded. I felt that the bedding and towels were not very nice.
the reception staff were courteous and efficient and the room clean and good value . we thought the food at dinner was extremely poor and only moderate at breakfast .we also misjudged the distance to tours centre and the sunday bus service was limited .
It was spacious, very clean, the bed was very confortable, the room service was very good value. I liked the fact it was possible to make hot drink with a kettle in the room which is unual to see in French hotel, I liked the fact you could get cold water from the water cooling machine and hot drink from the coffee machine on the floor landing. I will recommend the hotel and restaurant. Nothing
Quiet hotelm conveniently loacatred The restaurant has the same food day in day out and the breakfast buffet is very poor
Breakfast buffet good. Staff efficient but not friendly. When I booked it was stated that there was free internet access. The hotel denied this but allowed us 30 minutes for free. Entrance to the parking lot can be a nightmare at times of heavy traffic as it is almost impossible to turn in coming from one direction.
Access to underground car park poor and dangerous to vehicle. Scraped rear tyre and wing mirror on exit. Difficult not to do so.Saw another guest do the same. Too narrow and turn too tight onto forty degree slope for modern cars. Will notify viamichelin website users of problem
Location Lack of Internet in the our room
Staff very good the lack of one refigerator in the room and/or a ice machine, but this happens with all hotels that we stay owne by Kyriad
Very friendly and helpful staff The Buffet breakfast was a little lacking.
The room is good and clean. It is too far from the train station.
position. close to center, but not right in.
We were delayed coming over to France and the Hotel and staff were great when we arrived after 01.00. Much appreciated!! NOTHING!!
Nice clean room. Spacious bathroom. 10 minute walk from Place Plumereau
The room and bathroom were spacious, warm and very comfortable with excellent cleaning each day. It was good to have a kettle. Breakfast was excellent but it would be good if it ended at 10am every day. On a break it is nice to lie in sometimes and not have to get up early especially when you are already adjusting to the time difference. The name is misleading as it was a long walk to the main tourist areas. We would have liked a mini bar in the room and also a waste paper basket in the bedroom as well as the small one in the bathroom. We had to get a cardboard box from a supermarket to put our rubbish in. This was the first hotel we have ever stayed in that didnt have a free street map in the room or available on the reception desk. There was no information about places to visit in Tours itself either in the room or in reception. Most hotels have booklets/leaflets in the room.
Hospitality of the staff Bad work of the shower
The welcome was very friendly and the location was perfect. We also loved their dog, Timmy - who was not by the way, allowed in the hotel itself. Parking was advertised as "On site", this is not correct - the only parking was in the road.
Very warm welcome from the owner who took the time to tell us about the city as it was our first visit. Very good breakfast.
The staff were very friendly and helpful. The location is a short distance from the town centre.
perfect and comfortable room. within walking distance to city center. free parking just in front of the hotel.
Very helpful staff. Cozy. Beds not so comfy.
Very goog breakfast. Shower tap jammed and hard to open / close.
easy access, parking, security, quiet no internet access, no laundry, bar ran out of beer.
staffs are very kind, clean room no refrigerator, no hairdrier
It was easy to find. We have only very basic french skills and it was good that the staff were able to speak basic english - and much appreciated. I was surprised and disappointed to find no tea/coffee making facilities in the room. At this price in the UK this is standard. I also tried to access the wifi using the information provided by staff but could get no access at all. I didn't try to follow this up due to language.
the hospitality from the staff and different languages spoken by them
Location Glad it was for only one night. The room was dull and smelly. There was mould growing up the walls!!!
I liked the confort, price, location, and off course - the great breakfast. It was what i expected. The location from Garmin GPS was confusing. The number and the name aren`t easy to see from avenue refered.
Clean and comfortable room for the four of us. A bit hard to find. We only stayed as a overnight stop.
Free parking, easy access from the road. Very thin walls.
The staff were very friendly and helpfull The notes stated it was 10 minutes from Tours City Centre. which it is but only by Taxi or car, which it does not state. I think this should be made clearer. it's a good 45mins to an hour walk.
it's the best two-star hotel I have stayed in in France
Ideally located. The manager who moved us to rear of hotel after complaining about noise in front room. The situation of the front room initially given to us. We had to be moved to rear of hotel because of noise from bar/cafe strip below hotel which made it impossible to sleep
I found it very comfortable and welcoming. Beautifully appointed room and the hotel felt very 'French' to me. I have already recommended it to friends in Bordeaux! Thank you!
Central, very convenient, nice atmosphere. Side street room noisy at night
Location, location, location no
Good location and stylish decor. Rooms and corridoors noisy.You can hear other people using toilet/shower. Impersonal, small and poky.
I liked the beautifull interior of the breakfast room. It was terribly noisy at night outside of the hotel. We couldn't sleep at all!
Its location very close to the center of the old city Air conditioner did not work well. In summer it is O.K. but in winter I am afraid.....