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Great staff. Great location. Seems to be run down and needs a face-lift internally.
The hotel is right in the centre of Tours so very convenient for sight-seeing, restaurants and shopping. It is also close to the train and bus stations. It was clean and comfortable. Parking is very limited - there is a public carpark nearby but it was very full and we were lucky to get a space. The room we had was comfortable but being at the top of the hotel, it was dark with only one small window - a draw back on a sunny day.
The location was just where we needed to be. The front desk was very professional and helpful.
Centrally located and very pleasant surroundings
Style of the hotel especially the bedroom. The availabilty of the garage eas a bonusu No
Location is fantastic, and the hotel staff friendly and helpful
Location is central: close to the railway station, but far enough not to hear and see those people grouping near the station. Also very close to tourist office, old town and Hotel de Ville (just in front). The room was great - spacious, with a comfortable sofa in front of tv, a desk, enough room to even have a morning gymnastics)). It was very quiet which is definitely a plus! Beautiful lobby. The price af breakfast 18 euros is too high.
Very easy to find - great location. Very nice staff.
Staff - very friendly and helpful
Superb staff - some of the friendliest I´ve encountered. Breakfast finished at 10; restaurant closed on sundays (!)
The hotel room is newly renovated. It located very close to the Train Station (within 10 minutes walk) and the shopping centre (within 3 minutes walk) of Tours.
Att hotellet låg centralt I staden. Nej
Prisvärd parkeringsplats under hotellet. Bra och god frukostbuffe som dock saknade grönsaker att lägga på smörgåsen. AC var trasig. Handtag till duschkran lossnade. Ventilation i badrum ur funktion.
Clean, always good to be able to say that, comfortable, good value for money, convenient location for town centre, helpful staff.
Close to the station Unkind staff
Tours! Great Location, Breakfast pretty good value and decent offering, Once you accept the basics the room and the amenities facilities etc. are fair. Housekeeping in Tours was good and efficient. Parking was good too and the Five Euros spent for the basement was well spent. On arrival we found that one of our rooms was not booked even though I had received the conformation e mail just that day. The young lady in reception could not find the third room booking, but she was very helpful. a room was given for the night at Mercure whose receptionist was seriously in need of some friendly training. She was grumpy and rude and we think she just had a bad day for which our friends were the victims a Receptionist later in the day Some telephone system on each floor even since it is not possible in rooms. In case you have an emergency there is nothing in your hotel after the receptionist leaves, no telephone no connection no nothing. windows! It was seriously hot int he rooms and we could do nothing to open the window which only opened two inches or so. I know that the railway tracks make lots of noise which is why you must have two double glazed windows, but if only this can be opened a bit to get in more ventilation.
No facility for storing soap & shampoo in the shower. Toilet seat wrong size therefore constantly moved around.
Clean, good location, wifi only in lobby and it closed early evening
Very comfortable hotel with friendly staff
Best price offered ever matching perfectly for all backpackers! Not actually, but, we expect if the hotel'd provide guests more facilities as well as something's like the bathroom stuffs, that would be better!
The access to WI-FI is only at the reception but not at the rooms. The noise from TGV is "something"...
Tak över huvudet Personalen oartig, ej välkomnande. Kändes ej trevligt att bo på detta hotell, som dessutom har ett tråkigt läge. Finns inga publika utrymmen, som t.ex. lobby, bar etc.
Det var rent. Det stod att receptionen hade öppet dygnet runt, men de stängde tidigt. Såg inte heller att det fanns någon roomservice som jag uppfattat skulle finnas. Hotellet var stängt när jag kom vid halv tio, taxichaffören fick ringa ett nummer för att få en kod så att jag kunde komma in. De kunde ingen engelska.
Had good quality bikes for rent, staff was helpful and friendly, other than bar, public spaces very nice. Just over 1 km walk into town from hotel. Expensive breakfast not included in room charge. Better rates, including breakfast, available for walk up customers.
Excellent, near train station if that is useful. Very good sized room.
Excellent breakfast and easy car parking. The hotel was at a fixed temperature. It was hard to cool the room because if you opened the window it was very noisy as the train station is very close to the hotel.
The hotel was comfortable, close to the train station, and within walking distance to the heart of Tours. Breakfast was very expensive.
New hotel well appointed with clean comfortable rooms, small bar open till late, staff spoke good English, well appointed breakfast room and facilities. Car parking was charged.
Convenient parking. Reasonable value. A bit away from the old town.
convenient parking, quick and easy booking in, maps of Tours noisy room (railway behind). Room needs updating. Can't have shower without soaking floor. room carpet dirty and stained - needs replacing. Smell of cigarette smoke in coridoor.WiFi didn't work. Personal message in envelope left on bed was stained.
The location, comfort, cost and assistance offered by staff
it was close to main shoping area and the old town, staff were helpful, but we still had a language problem. our room was on the small size, we expected larger as we were staying 4 nights. it is a small hotel, as a result there was very little guest activity, also it is a nice walk from the railway station.
Good location and helpful staff The dining / breakfast room has seen [much] better days. Go out for breakfast and find a nice boulangerie /cafe.
Staff were extremely friendly and helpfull. Checking in and out was simplicity itself. Staff were very knowledgable about places of interest and restaurants etc. Breakfast charges were quite high per person when a local cafe/bar could provide the same for a quarter of the price.
Staff were very welcoming, the hotel was ideally located and very comfortable Parking was not easy at the moment as building works are taking place especially as a charge of 10 euros was made, also the breakfast was fairly ordinary
Well located, beautiful view of the whole town and of the cathedral from our bedroom window.
Just about everything, but in particular the friendly and helpful staff, the character of the hotel and its location. One thing: although our room was pleasant, comfortable and had a lovely view, the location of the toilet in a 'cupboard' right next to the bed (rather than in the bathroom, as is usual) was not really acceptable.
Difficult to find for tourists not familiar with the city.
convenience and location bathrooms could be a little fresher
friendly and helpful staff. information readily given.
position. close to center, but not right in.
Access to underground car park poor and dangerous to vehicle. Scraped rear tyre and wing mirror on exit. Difficult not to do so.Saw another guest do the same. Too narrow and turn too tight onto forty degree slope for modern cars. Will notify viamichelin website users of problem
We were delayed coming over to France and the Hotel and staff were great when we arrived after 01.00. Much appreciated!! NOTHING!!
Location Lack of Internet in the our room
Nice clean room. Spacious bathroom. 10 minute walk from Place Plumereau
The room and bathroom were spacious, warm and very comfortable with excellent cleaning each day. It was good to have a kettle. Breakfast was excellent but it would be good if it ended at 10am every day. On a break it is nice to lie in sometimes and not have to get up early especially when you are already adjusting to the time difference. The name is misleading as it was a long walk to the main tourist areas. We would have liked a mini bar in the room and also a waste paper basket in the bedroom as well as the small one in the bathroom. We had to get a cardboard box from a supermarket to put our rubbish in. This was the first hotel we have ever stayed in that didnt have a free street map in the room or available on the reception desk. There was no information about places to visit in Tours itself either in the room or in reception. Most hotels have booklets/leaflets in the room.
Very friendly and helpful staff The Buffet breakfast was a little lacking.
The room is good and clean. It is too far from the train station.
Staff very good the lack of one refigerator in the room and/or a ice machine, but this happens with all hotels that we stay owne by Kyriad
Very spacious room, on a very good and quiet location though need a 15- 20 minute walk to the city centre
Some of the staff were friendly and helpful. They asssisted us with a restaurant reservaton and taxi service. The hotel restaurant needs to be refurbished. The breakfast is ordinary. The communal areas of the hotel need a freshening-up.
the reception staff were courteous and efficient and the room clean and good value . we thought the food at dinner was extremely poor and only moderate at breakfast .we also misjudged the distance to tours centre and the sunday bus service was limited .
The location and the staff's helpfulness. The rooms need to be upgraded. I felt that the bedding and towels were not very nice.
It was spacious, very clean, the bed was very confortable, the room service was very good value. I liked the fact it was possible to make hot drink with a kettle in the room which is unual to see in French hotel, I liked the fact you could get cold water from the water cooling machine and hot drink from the coffee machine on the floor landing. I will recommend the hotel and restaurant. Nothing
Close to the old town centre, good price vs quality poor breakfast
Breakfast buffet good. Staff efficient but not friendly. When I booked it was stated that there was free internet access. The hotel denied this but allowed us 30 minutes for free. Entrance to the parking lot can be a nightmare at times of heavy traffic as it is almost impossible to turn in coming from one direction.
Quiet hotelm conveniently loacatred The restaurant has the same food day in day out and the breakfast buffet is very poor
THe staff were very pleasant, the room was clean and the food very enjoyable
Friendly and well maintained and very helpful receptionist Breakfast, had puree apple and yoghurt. Apple fermenting and was ill the day after.
Helpful staff and very comfortable room and located within walking distance of city centre.Excellent value for money
The hotel was basic and inexpensive. The staff was friendly and the room was acceptable. There was free parking on site. It's far from the center of Tours, so if you don't have a car, I wouldn't recommend it. The room was a little cramped, but for the price, it wasn't a big deal.
Breakfast was good. TV was not working - Too noisy (groups of teenagers 1st night + another group on 2nd night !) - Almost 70 euros is too expensive for this kind of hotels -far from city center
The staff were excellent even the cleaning lady there seems to be a great group of young enthusiastic people working at this hotel. The smiles and friendly faces were from what I saw a general attitude in the hotel. Room was clean and quiet and bed was comfortable. Walking into the centre of tours took me 25 minutes so not too far. Parking at back of hotel was handy and this hotel has easy access back to motorway a10. General for a budget hotel hard to beat and lobby restaurant area pleasent with outdoor seating.
There was a good view over part of the city during a long electrical storm: the lightning was spectacular. It's a long way from the city centre but the receptionist on duty was not sure of the nearest bus to the centre: some information on how the buses and the bus ticket system would help.
None No air conditioning, it was 32, the windows let in no air, the room was unbelievably hot and it was impossible to sleep as there was one fan to cover 2 rooms. The restaurant was reserved for a coach party so we ended up at McDonalds. The hotel was in a remote part of Tours with nothing in walking distance. It was faded and run down, although it was clean. There was no overnight staff and in the morning we were ripped off by the vending machine which took our money but did not deliver the goods.
A relatively short walk to the city centre and plenty of parking places. Quiet location, Rooms clean and spacious. Very helpful staff
The relation quality/price nothing, I recomend
It has been indicated in the introduction that the hotel is near the city center. But in fact it's rather difficult for the ones who havnt a car to go to the center.
Very goog breakfast. Shower tap jammed and hard to open / close.
Free parking, easy access from the road. Very thin walls.
Location Glad it was for only one night. The room was dull and smelly. There was mould growing up the walls!!!
I liked the confort, price, location, and off course - the great breakfast. It was what i expected. The location from Garmin GPS was confusing. The number and the name aren`t easy to see from avenue refered.
easy access, parking, security, quiet no internet access, no laundry, bar ran out of beer.
the hospitality from the staff and different languages spoken by them
Clean and comfortable room for the four of us. A bit hard to find. We only stayed as a overnight stop.
It was easy to find. We have only very basic french skills and it was good that the staff were able to speak basic english - and much appreciated. I was surprised and disappointed to find no tea/coffee making facilities in the room. At this price in the UK this is standard. I also tried to access the wifi using the information provided by staff but could get no access at all. I didn't try to follow this up due to language.
The staff were very friendly and helpfull The notes stated it was 10 minutes from Tours City Centre. which it is but only by Taxi or car, which it does not state. I think this should be made clearer. it's a good 45mins to an hour walk.
staffs are very kind, clean room no refrigerator, no hairdrier
The hotel was very clean and in an excellent location. Staff were friendly. The room was nicely decorated. The lack of a lift is a pain. Did not like the absence of tea-making facilities and a waste bin in the room. Towels were thin and small.
Stayed 4 nights at various stages on our trip around the Loire Valley. The hotel is in a great location close to the nightlife, shops and restaurants of Tours. Be warned at weekends there is a nightclub located close by and the music can be heard somewhat in some of the rooms. Avoid Room 15/16 on a friday or saturday night. The girl on reception advised of this when we arrived. She was also very helpful when i explained I had some alergies.Our first room was on the very top floor and is a bit of pain due to no lifts to carry bags upto. The second room we has was Room 9 which has a nice position overlooking the square and its very quaint. We did not have the breakfast so cant commment. I would recommend this hotel to other people Small things No coffee/tea making facilities in the room and for some the music on weekends might be offputting.
Located in the center of the city, near the riverside you can explore Tours very easily. The hotel has rooms with windows directly to the place de la resistance, which can be very noise during the whole night, especially on saturdays and sondays.
Room was a good size. The hot water did not always work first time, and there is a disco open until 5am next door ( not Monday's)
Excellent location and pleasant room The bed was not comfortable and there was intrusive music noise until the very early hours of the morning from a nightclub within the same building complex - to minimise this, ask for a room that faces into the square, although the square can also be noisy too. Ideal for people who sleep heavily or have heavy duty earplugs. The reception desk has limited opening hours which is inconvenient for left luggage and the room servicing times are variable. Don't be deceived, the web-site offers no discount to rack rate.