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Well kept and clean. There were however, plenty of snacks and coffee and tea available Breakfast wasn't free
The staff are on the whole very courteous and helpful.
The rooms were clean Paid less at the Holiday Inn Express the week prior and received more - free breakfast, free parking. HIExpress rooms seemed more modern.
Great-clean etc. I would stay here again! Only 2 tissues in bathroom!
Staff was very nice and professional. Facility was well kept The mattress was uncomfortably soft. Woke up with a backache.
Very nice place, very nice people...would stay again. No breakfast included
I wish my room had had an outer curtain so I could push the heavy one aside during the day without feeling exposed. Also as a single woman I was a bit concerned about how long it took for the door to close.
Quietness Work in progress
Unfortunately we had to cancel but at the time of booking I was not told that If I cancelled would be charged the full amount of my room charge. I contacted the Courtyard in Worcester and they informed me that it was third party reservation and there was no refunds. The cancellation was due to an emergency operation on my wife after the operation she couldn't travel. I'm very disappointed with your organization not explaining this policy at time of booking. I plan on showing my displeasure by posting a review and comment on Face Book and Ripoff.com You can contact me with questions at firstname.lastname@example.org
Welcoming, comfortable and convenient
The beds were comfortable There was a screaming crying baby in the to right next door. They also had workers directly outside our window banging away in the roof at 7am working in construction. It was awful! We were up all night due to these and they would not give us a credit for being rudely awoken.
The staff was friendly and the hotel was clean. It wasn't pet friendly.
The staff was very nice, informative and helpful. I learned that booking a Marriott through Kayak, they don't give you any of the rewards points you get when you book directly through Marriott. Of course, booking a Marriott through Kayak was less expensive than booking one through the Marriott itself. I think that is ridiculous. Also, the hotel is overpriced for the location, and half the parking lot is under construction making parking a very difficult task.
After spending multiple weeks on the road, I felt a great deal of comfort at The Residence Inn Worcester. The staff was amazing from start to finish. The room always smelled fresh. on either Monday or Tuesday, there kitchen attendant who was highly unprofessional .. seemed really unhappy, while throwing food around, and carelessly moving from dining room to back room. White woman, with a ponytail.
Room was large and spacious. Nice fill-the-fridge service option. I did not use this, but have never seen this offered before. Innovative.
Excellent condition and attention. Very comfortable rooms Kind of bad the free WiFi and, nowadays, I won't be paying 5 bucks for the few time I'm in hotel and want to chat with my family after my long work day...
Staff and comfort Some days cleaning in room was not good
It had beds when they didn't sell my second room to someone else. Let's see - I never complain but the hotel oversold and sold my staff member's room as he arrived at 1 am that evening. It took over an hour to get him in another room. I will never stay here again.
The Hotel did not have the room ready, I was told the only room available had no working lock. I was then offered a room in the adjoining 'sister' hotel Quality Inn. The room at Extended Stay would have had more amenities.
This guest did not leave comments about this hotel.
Convince to DCU If I knew they housed homeless people I would have preferred to stay somewhere else. Most places that have emergency housing the people are also addicted to drugs. I have experienced this 1st hand.
it was a reasonable price and free wifi i liked the three rooms and the polar area with the sofa bed.