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Staff were very friendly and cooperative on one occasion only, a number of people were 'stuck in the lift'. despite each person swiping their cards in turn it refused to move for some minutes. This was a little worrying for my father, who is 90.
comfort Credit cards Pre-authorization: Amounts blocked on the card were too high
The wireless LAN was not included in the price. The breakfast was not impressive at all, not many items to select between and the food didn't taste all that good.
very poor very poor wellcoming,they gave it to me wrong key and I tried to open another room which is unbleivable and they gave wrong room then what they confrimed to us.
Location, Liberty, Facilities.
Good service, punctuality, clean rooms, acceptable dish. Very expensive internet. I could accept if it were an under developed country but unbelievable for Europe, Germany in particular.
nice as all hotels of the chain not close to centre and area around is somewhat inhabitant
This hotel was excellent from the staff, the service, to the quality of the room down to the sandwich that we had very late at nite. Nothing was too much trouble, they exceeded themselves and our expectation. Would definately stay again and recommend this to everyone. There was nothing that we didnt like
Everything, it is a top class hotel. A courtesy bus to airport/fairground would be helpful.
Perfect business-hotel. Highly recommended.
Mycket fräscht hotell, trevlig välkomnande personal, fin SPA avdelning med en mycket duktig massör som vi hade möjlighet att njuta av samt ett mycket promenadvänligt avstånd till "Altstadt" utefter Rhen. Uppskattade också att vår hund var välkommen på hotellet. Inget, vi var mycket nöjda .
DEt verkade I beskrivningen som det skulle finnas ett gym, jag tycker inte det var värt att kalla gym den lilla skrubben med några apparater intryckta
Servicen i matsalen Sängen var för smal för 2 pers och rummet trist med ofräsch heltäckningsmatta.
Funktionell taxi service, OK rum. Strul vid mottagande av kurir post.
Great staff I think the photos offered an image of a more opulent hotel than the reality delivered.
clean, nice breakfast, comfortable room too small.
Room was excellent - very clean and very comfortable. Location was convenient to the airport, tram to city center, and near the river/park. Breakfast was well presented and enjoyable. Parking was provided on-site. Staff was helpful. We have already booked another stay!
location noise!!! (tram)
2 things...no glasses in the room and no room service...i didn't get a bottle of coke.
Service,the room,breakfast and location were very good. None
The hotel itself inside was very pretty, very well decorated and very clean. The staff spoke good English and were able to help with directions and any questions we had. The rooms very beautiful and loved the wet room shower. Its not in the prettiest area at all and it a good walk away from the main old town and shopping areas.
The hotel was renovated few months ago and it looks nice. It is really cosy and quite close to the city center and exhibition ground. It is well connected with the city in terms of public transportation. The hotel staff was very helpful and friendly.
The employees and the simple but good breakfast... ultra small room
I didn't like the fact that after booking my stay at a rate of 250 euro/night, in 1 week the price decreased to 200 euro/night. Why did I get a price increase instead of a discount for early booking?