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This was my 6th stay at the Renaissance Hotel. Service is impeccable, the rooms are luxurious, and I feel welcome. Thank you for making my stay special. Everything was great!
Wonderful hotel. Gym is excellent. Staff is very friendly. Rooms are big for a city hotel. Breakfast is plentiful. Location is between paulista and Oscjar Freire in the jardins. No complaints! Pool is smallish since it is in the city.
Location, room and Staff! internet connection should improve. Also a Business would be a Plus!
Best possible location two blocks from Paulista and the MASP metro stop. You need to be near a Metro in SP because taxis could get caught in traffic jams. Everything about his property is first rate--a true 4 star. Also, a spectacular breakfast space. There is nothing to dislike. It's the best possible place to stay in SP--and the price is right!
They had an English speaking staff member who was very helpful!! The location was very convenient, a few blocks from Metro and MASP museum. Nice neighborhood restaurants also including Subway and Domino's Pizza all within walking distance. The room was very clean, roomy, had cable TV, the bed pretty comfortable, had a desk area, overall very nice for the price, would stay again!!! Also the breakfast buffet was very good and plenty to eat! No complaints at all!
Liked the service provided by the reception and very accomodating.Good Location. N/A
Location is very good i arrived at midnigth and the buffet service never answer the call to service to my room..., on another hand they didnt wake me up at the last moring and i needed to run to the airport...,
Good money for value hotel. Very central location. Nice staff
The way the room has been designed, the efficiency of the staff The breakfast (though offering plenty of options) could be a little bit better in terms of quality.
clean rooms, good location for business purposes, good breakfast, helpful staff, good value wireless only in lobby
it is close to paulista ave. and the area were is located is nice. very old hotel, carpets and deco old. room was not so clean, but it was larger than i espected.
the room was spacious, good location
Very well situated. Excellent price.
the receptionist speaks fluent english and is very helpfull . The location is perfect, only 5 minutes walk to Av.Paulista . The hotelrooms are large and clean. The restaurant is very good. we were in the hotel during the winter and the breakfast room inside is not large enough for all guests, so we had to sit outside in the garden, which was cold and not comfortable.
Perfect location in Jardins. Excellent facilities (gym, pool...). Good breakfast buffet with most helpful staff. Upon early arrival (just a couple of hours), I was told I would be charged for an early check-in, which I agreed to. However, I did not find fair that they would charge exactly the same daily rate offered at booking.com.
A neat, nicely decorated, wall placed hotel in the center of the city, not two minutes walking from the busy Av. Paulista and the MASP museum. It's safe to walk around both during daytime and night. The staff is efficient and good humoured, though they indulge themselves a bit to much in ocasions. The spa, gym and restaurants ara A-class but a bit too expensive. I would have appreciated some all-inclusivce offers as to take more advantage to what the premises have to offer. Excellent on the whole, though.
Hotel was excellent, staff was amazing, especially Fillipe who helped me out loads. A mistake was made to my booking and I was upgraded. This hotel is a true 5 star experience... and it charges 5 star rates... however, I thought the 5 star rates were competitive with other 5 star hotels. Everything really was to the expected standard so I give it full marks. I was traveling all around Brazil and by the time I got to Tivoli I had some laundry to do. It cost me 430 reais to do a white and dark load... wooops!!! I should have checked that they were charging 10 reais to wash a little pair of underwear... (may as well just buy new stuff for that price). Bit exorbitant to say the least!
Modern, efficient staff, good location and very nicely decorated rooms. Good breakfast selction also
The staff were very friendly and helpful. It's a lovely location, near shops, restaurants, etc. The little outdoor heated pool amongst sofas etc was very pleasant. I was able to do some work seating in the sunshine, excellent for Londoners. The common areas are trendier than the actual rooms which are bit traditional. Overall a pleasant stay. Little niggles: no printed list of numbers/hotel facilities; spa was ridiculously expensive; kettle was provided but no cups/tea/coffee; hairdryer plug didn't fit in the bathroom plug, had to go out with wet hair (in fact there was a knack to fitting it but some of the staff did not know it); my room was very small, and lastly it was clear that they saved a bit on the hotel refurb as some of the...
Being at the center of Sao Paulo The room was too small
Excellent personal service. Beautiful modern design. Great location. Expensive.
Location It feels like you're in a two star hotel, but you are actually paying for a five star. They do not provide free water in the rooms. The rooms are outdated and there is chipped wood on the doors.
Very good location and nice helpful staff. Size and cleanliness of room were also very good. Buffet breakfast could have been better.
Large room; good facitlities; nice lobby area and restaurant on site; near several good restaurants on the same street Hallways not very clean; carpet stains; hallway and room somewhat smelly
Spoke good English at reception. Also reception was very helpfull. Breakfast was very good, accept for the hot water for tea. It wasn't really hot and difficult to explain to staff, because they only spoke Portuguese.
I stayed only one night at this hotel. Everything was up to the level expected for this type of hotel. Staff was very nice and spoke excellent English (at the desk but not in the restaurant though); room was very clean and spacious; bathroom was a bit smaller but well designed and space-efficient; restaurant food was very good as was the location because it was near the main shopping street - Paulista Avenue. The only negative thing I could say is that the pool at the top floor was dirty but I guess it had to do with the fact that the weather was not nice and it was not possible to use it anyway so they did not think that cleaning would make sense.
Good location in the Jardins district. The Hotel was comfortable and the room was a decent size. Lots of restaurants nearby, particularly Japanese. The hotel wasn't really that close to the Avenida Paulista but was still reasonable central. No iron in the room. Needed to spend 15 reais every time you needed something pressed. The hotel staff were friendly enough but not really informative about nearby amenities and restaurants.
Location in Jardins, a bit outside of the main shoping area, all in waking distance. Staff was friendly and helpful. Free internet at the low, but sufficient for e-mailing and web surfing speed. The hotel rooms are comfortable, bed and bathroom clean, however the carpet in my room was worn out with a lot of dirty stains. The furniture is somewhat 'old' for European standards.
The staff are very helpful and informative. They helped with restaurants and booking a taxi to the port of Santo's
The porters were more helpful and friendly than the reception staff. The elevator.
location, close to clinicas metro station, many buses on av.reboucas, near to paulista, near to pinheiros lock on door - doors need to be slamed when exiting to be able to close
Excelent breakfast and location Bedroom a little small
Location. Location. Location. The internet service hardly worked, even after several extended phone calls with a 3rd party provider. Also, I was promised (according to Booking.com) to be given a double bed room, but in fact I got a twin bed. Double ben was substantially more expensive and not even available. I was also asked to pay for all 13 nights upon arrival, which made me very subspicious. I decided to only pay for one night. I left the hotel after the first night.
Location of the hotel was convenient. Work out facilities were better than expected. Would have been nice if front desk could have excahnged currencies. The breakfast buffet was not appealing.
nice, location, nice room
Very nice and helpful staff. Excellent location. Good and fast internet for no extra charge. The look of the corridors was a bit dated, some of the furniture in the room a bit worn - this did not cause any problems but influences the general impression of the hotel.
nice and safe areal, mange restaurats around, and walking distance to main street Paulista
I’ve been many times in this Hotel. the staff is very educated and proactive. They speak good English
location and nice staff
room furniture very confortabel situation of hotel computers in front of elevators is unconfortable
Location Bar facilities very limited
Excellent location, just a few blocks away from the Museum of Art, Sunday flea market, the Trianon Park and the famous Paulista Avenue Breakfast was not included as it usualy is in Brazil. The cost is R$ 28.00 which I consider too overpriced
Good location hotel, nearby museum of modern art (10 min. walk) and exclusive shopping areas (10 min. walk). 7 minutes walk to metro. Safe location also.
Very good stay. Very helpful staff, good value, great location, nice room + bathroom facilities. Only restriction was the swimming pool being closed for repair. But guess that's a must. After all, that was a worthwhile stay.
excellent breakfast, staff prompt to answer my demands, wide room with quasi kitchen corner and living corner independent from bed corner, swimming pool
Good Location in Pinheiros. Restaurant qood quality food and excellent service. Front desk staff unable to help with Reservations for another Mercure in Belo Horizonte.
A very good Hotel, with excellent location and helpful staff.
Location. We always stay at Jardins and this was the only hotel availalbe. This was not good value for the money.
excellent location, good sightseeing from the restaurant
Locality and ease of walking to main shopping areas. Staff do not speak English . Front office manager was the only English speaker. Restaurant food was not good. Noisy neighbors with doors slamming at night. Nothing luxury about the luxury room.
Central Sao Paolo Food restaurant disaster and very expensive for what you get.
Roomy accomodations and great location close to shopping in a nice area. I liked the fact that it had a balcony and a kitchenette. Breakfast was acceptable but the food I ordered from the restaurant for dinner was terrible. I ordered dinner from room service one night and could not even eat it. It was fish and vegetables and tasted and smelled so bad I threw up. When I told the front desk, they did not offer to take it off my bill.
Comfortable Very little english spoken at this hotel.
The rooms need updating, and for the price, it is much better value to stay at a Mercure or similar. The assets are the top floor restaurant (view) and gym facilities. Overpriced for the quality of the room. I think the term "Luxury/VIP" used for rooms is quite misleading. This extra charge is basically only for a television/DVD combination, it seems. I was expecting a better room than the standard ones. This was not the case.
Apartment a little bare of carpets/rugs and there were no Hangers for cloths in wardrobes. Otherwise good.
The staff were exceptionally helpful and courteous. I think the reviews I read about the smalleness of the room, the bad food etc are unlucky personal experiences. I found the breakfast and dining in the restaurant both excellent.The location is perfect. I did not like the fact that there was no way of making coffee or toast in the kitchen. There was not even a knife to make a sandwich.
Good Staffs.Good view of city area.Wide room. Good sleep. The same breakfast every day. No vegitables at breakfast. Rather small pool. There is only microwave oven in the kichen.