Very well situated. Excellent price.
the room was spacious, good location
Liked the service provided by the reception and very accomodating.Good Location. N/A
Good money for value hotel. Very central location. Nice staff
The way the room has been designed, the efficiency of the staff The breakfast (though offering plenty of options) could be a little bit better in terms of quality.
it is close to paulista ave. and the area were is located is nice. very old hotel, carpets and deco old. room was not so clean, but it was larger than i espected.
They had an English speaking staff member who was very helpful!! The location was very convenient, a few blocks from Metro and MASP museum. Nice neighborhood restaurants also including Subway and Domino's Pizza all within walking distance. The room was very clean, roomy, had cable TV, the bed pretty comfortable, had a desk area, overall very nice for the price, would stay again!!! Also the breakfast buffet was very good and plenty to eat! No complaints at all!
the receptionist speaks fluent english and is very helpfull . The location is perfect, only 5 minutes walk to Av.Paulista . The hotelrooms are large and clean. The restaurant is very good. we were in the hotel during the winter and the breakfast room inside is not large enough for all guests, so we had to sit outside in the garden, which was cold and not comfortable.
clean rooms, good location for business purposes, good breakfast, helpful staff, good value wireless only in lobby
Location is very good i arrived at midnigth and the buffet service never answer the call to service to my room..., on another hand they didnt wake me up at the last moring and i needed to run to the airport...,
The Hotel exceeded my expectations, with the very helpful and nice bellman to the staff behind the desk.
I stayed one night on my arrival in S.P. and another on my departure. It is a great hotel, staff speaks good english, courteous, and helpfull. The rooms aren't the largest I ever stayed, but for Sao Paulo standarts is pretty good. Modern, nicely appointed. The location couldn't be better, 3 blocks from MASP and Trianon Park. Breakfast included was great, all kind of breads, pastries, juices, cold cuts, fruits, yougurt, coffee, tea, milk, cakes, eggs, bacon and more...
The location and access to public transportation.
Best possible location two blocks from Paulista and the MASP metro stop. You need to be near a Metro in SP because taxis could get caught in traffic jams. Everything about his property is first rate--a true 4 star. Also, a spectacular breakfast space. There is nothing to dislike. It's the best possible place to stay in SP--and the price is right!
Location, room and Staff! internet connection should improve. Also a Business would be a Plus!
The floor plan of the Junior Suite was just great. Location was perfect. Stuff was frienfly, though they tried to rip us off and charge us 50% of night stay for 2 hours eraly check-in (!!) upon arrival. The room was shabby and dirty. Needs immediate rennovation. Bath was full of stains and so were the carpets and sofa.Internet cost was very expensive. Indeed I moved to another hotel in town, giving up on the perfect location for a more modern and clean room
Location Dated furnishings, staff had no english, unresponsive to any simple requests, room furnishings clearly aged & carpets dirty.
Custo benefício e café da manhã. Mofo nos quarto e banheiro, além de um vazamento no banheiro
It was close to the places we wanted to go. We could walk to Oscar Freire and the taxi to the restaurants we wanted to go never costed more than R$20. Our only problem was that they didn't receive anything from booking.com about our reservation. Luckily there were rooms available. Still don't know whose fault is that.
Friendly and attentive reception, excellent variety of breakfast items, first-rate scrambled eggs which remain hot and fresh, attractive palms and fountains at rear. Faulty toaster at breakfast which was not repaired correctly or replaced during my 4-night stay, noisy air-conditioning in breakfast room when not required creating draughts. TV shelf in bedroom extends too far to left resulting in banging head when rising or sitting down to work at desk.
excellent location, balcony, stuff speaks english bathroom tiles could be cleaner, complicated handling with elevator
It's very nice and simple, greatly oriented for business travelers or people who want to stay in a confy hotel in a great location in sao paulo.
The staff were very helpful,the hotel is in a good city center location,it was very easy to get to other parts of the city from the hotel,I thought it was good value for money and I will stay there again when I return to San Paulo in September 2009. I arrived late at night and had been flying for 17 hours I had an important meeting the next morning at 9am and wanted to have a dress pressed but was told that if I left it to be pressed I could not have it back until 8pm the following day,I went to my meeting looking very bad and I felt that this made me not give my best presentation,at lunch time I went out and bourght an iron so that I could...
room furniture very confortabel situation of hotel computers in front of elevators is unconfortable
nice and safe areal, mange restaurats around, and walking distance to main street Paulista
Very good stay. Very helpful staff, good value, great location, nice room + bathroom facilities. Only restriction was the swimming pool being closed for repair. But guess that's a must. After all, that was a worthwhile stay.
Excellent location, just a few blocks away from the Museum of Art, Sunday flea market, the Trianon Park and the famous Paulista Avenue Breakfast was not included as it usualy is in Brazil. The cost is R$ 28.00 which I consider too overpriced
Good location hotel, nearby museum of modern art (10 min. walk) and exclusive shopping areas (10 min. walk). 7 minutes walk to metro. Safe location also.
I’ve been many times in this Hotel. the staff is very educated and proactive. They speak good English
location and nice staff
Location Bar facilities very limited
surrounding - area in Sao Paulo
The central location, close to the main shopping area and centre The interior of the room should be redone, not European standard at all
the outstanding and unique location
From the minute we checked in, until the minute we checked out we were always very well taken care of. The staff catered to our every need and they all spoke great english. I can't wait to go back, with this hotel as your "base" you will be very comfortable.
Quite and safe surrounding
Location is good. Service is good and very friendly. When sharing, the single beds are very small for a Suite room. Not comfortable.
Great location, clean and comfortable room and courteous staff
the staff is really good, the breakfast is also very good. the location is amazing. they should only renovate the bedrooms and the furniture. no
The hotel has a great location with a small pool on top. The hotel staff is very friendly. The rooms need a refurbishment.
Modern, efficient staff, good location and very nicely decorated rooms. Good breakfast selction also
Hotel was excellent, staff was amazing, especially Fillipe who helped me out loads. A mistake was made to my booking and I was upgraded. This hotel is a true 5 star experience... and it charges 5 star rates... however, I thought the 5 star rates were competitive with other 5 star hotels. Everything really was to the expected standard so I give it full marks. I was traveling all around Brazil and by the time I got to Tivoli I had some laundry to do. It cost me 430 reais to do a white and dark load... wooops!!! I should have checked that they were charging 10 reais to wash a little pair of underwear... (may as well just buy new stuff for that price). Bit exorbitant to say the least!
A neat, nicely decorated, wall placed hotel in the center of the city, not two minutes walking from the busy Av. Paulista and the MASP museum. It's safe to walk around both during daytime and night. The staff is efficient and good humoured, though they indulge themselves a bit to much in ocasions. The spa, gym and restaurants ara A-class but a bit too expensive. I would have appreciated some all-inclusivce offers as to take more advantage to what the premises have to offer. Excellent on the whole, though.
Being at the center of Sao Paulo The room was too small
The staff were very friendly and helpful. It's a lovely location, near shops, restaurants, etc. The little outdoor heated pool amongst sofas etc was very pleasant. I was able to do some work seating in the sunshine, excellent for Londoners. The common areas are trendier than the actual rooms which are bit traditional. Overall a pleasant stay. Little niggles: no printed list of numbers/hotel facilities; spa was ridiculously expensive; kettle was provided but no cups/tea/coffee; hairdryer plug didn't fit in the bathroom plug, had to go out with wet hair (in fact there was a knack to fitting it but some of the staff did not know it); my room was very small, and lastly it was clear that they saved a bit on the hotel refurb as some of the...
Perfect location in Jardins. Excellent facilities (gym, pool...). Good breakfast buffet with most helpful staff. Upon early arrival (just a couple of hours), I was told I would be charged for an early check-in, which I agreed to. However, I did not find fair that they would charge exactly the same daily rate offered at booking.com.
Location It feels like you're in a two star hotel, but you are actually paying for a five star. They do not provide free water in the rooms. The rooms are outdated and there is chipped wood on the doors.
Excellent personal service. Beautiful modern design. Great location. Expensive.
nice, location, nice room
Very nice and helpful staff. Excellent location. Good and fast internet for no extra charge. The look of the corridors was a bit dated, some of the furniture in the room a bit worn - this did not cause any problems but influences the general impression of the hotel.
Location of the hotel was convenient. Work out facilities were better than expected. Would have been nice if front desk could have excahnged currencies. The breakfast buffet was not appealing.
the location and the staff
Really well located and a good value for money. Room is quite big with a living room and a bedroom. The hotel needs to be remodeled.
Location. Good breakfast.
Their restaurant has very good food. My room. Internet is not free and carpet and bed are very old.
it was in a good region of city and close to touristic places. I tried once having dinner in the restaurant and the food was too salty. The hotel didnt have a pool (had a small pool which is only for playing)
Excellent and effective staff Needs an internal redecoration and modernization of the bathrooms
Big room. Nice location. Helpful woman at the reception regarding information about Sao Paulo. Breakfast was good.
It is well located, near interesting business and shopping areas in Sao Paulo. A bit far from the nearest Metro station. The hotel looks a lot more luxurious from the outside than it really is in the inside. The rooms look a bit oldish and the hall ways need some painting. They should have free internet and not charge for it on a 24 hour basis.
Good location in the Jardins district. The Hotel was comfortable and the room was a decent size. Lots of restaurants nearby, particularly Japanese. The hotel wasn't really that close to the Avenida Paulista but was still reasonable central. No iron in the room. Needed to spend 15 reais every time you needed something pressed. The hotel staff were friendly enough but not really informative about nearby amenities and restaurants.
The staff are very helpful and informative. They helped with restaurants and booking a taxi to the port of Santo's
Spoke good English at reception. Also reception was very helpfull. Breakfast was very good, accept for the hot water for tea. It wasn't really hot and difficult to explain to staff, because they only spoke Portuguese.
Very good location and nice helpful staff. Size and cleanliness of room were also very good. Buffet breakfast could have been better.
Location in Jardins, a bit outside of the main shoping area, all in waking distance. Staff was friendly and helpful. Free internet at the low, but sufficient for e-mailing and web surfing speed. The hotel rooms are comfortable, bed and bathroom clean, however the carpet in my room was worn out with a lot of dirty stains. The furniture is somewhat 'old' for European standards.
Large room; good facitlities; nice lobby area and restaurant on site; near several good restaurants on the same street Hallways not very clean; carpet stains; hallway and room somewhat smelly
I stayed only one night at this hotel. Everything was up to the level expected for this type of hotel. Staff was very nice and spoke excellent English (at the desk but not in the restaurant though); room was very clean and spacious; bathroom was a bit smaller but well designed and space-efficient; restaurant food was very good as was the location because it was near the main shopping street - Paulista Avenue. The only negative thing I could say is that the pool at the top floor was dirty but I guess it had to do with the fact that the weather was not nice and it was not possible to use it anyway so they did not think that cleaning would make sense.
The rooms need updating, and for the price, it is much better value to stay at a Mercure or similar. The assets are the top floor restaurant (view) and gym facilities. Overpriced for the quality of the room. I think the term "Luxury/VIP" used for rooms is quite misleading. This extra charge is basically only for a television/DVD combination, it seems. I was expecting a better room than the standard ones. This was not the case.
excellent location, good sightseeing from the restaurant
Good Staffs.Good view of city area.Wide room. Good sleep. The same breakfast every day. No vegitables at breakfast. Rather small pool. There is only microwave oven in the kichen.
Locality and ease of walking to main shopping areas. Staff do not speak English . Front office manager was the only English speaker. Restaurant food was not good. Noisy neighbors with doors slamming at night. Nothing luxury about the luxury room.
Central Sao Paolo Food restaurant disaster and very expensive for what you get.
Comfortable Very little english spoken at this hotel.
The staff were exceptionally helpful and courteous. I think the reviews I read about the smalleness of the room, the bad food etc are unlucky personal experiences. I found the breakfast and dining in the restaurant both excellent.The location is perfect. I did not like the fact that there was no way of making coffee or toast in the kitchen. There was not even a knife to make a sandwich.
Location. We always stay at Jardins and this was the only hotel availalbe. This was not good value for the money.
Apartment a little bare of carpets/rugs and there were no Hangers for cloths in wardrobes. Otherwise good.
Roomy accomodations and great location close to shopping in a nice area. I liked the fact that it had a balcony and a kitchenette. Breakfast was acceptable but the food I ordered from the restaurant for dinner was terrible. I ordered dinner from room service one night and could not even eat it. It was fish and vegetables and tasted and smelled so bad I threw up. When I told the front desk, they did not offer to take it off my bill.
The size was pretty good and the location as well. The restaurant where the breakfast is served is poor, dark .... and the bathroom is quite old.
Nothing to say
Location. Lots of nearby restaurants and very close to Metro station. It is a resisdence hotel and has a kitchenette but didn't have any housewares (dishes, microwave, tea kettle, etc)
Staff was very attentive and courteous. Hotel is in serious need of remodel. Other hotels in the area are 1/2 the price of this hotel and in far better condition, however a conference was in town and this was one of only 2 choices available in this neighborhood. Both rooms given to us were smoking rooms in spite of requesting non smoking rooms. It was a fair to poor value for the price, which may have been elevated due to lack of rooms in the area during our stay.