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Location, room and Staff! internet connection should improve. Also a Business would be a Plus!
Best possible location two blocks from Paulista and the MASP metro stop. You need to be near a Metro in SP because taxis could get caught in traffic jams. Everything about his property is first rate--a true 4 star. Also, a spectacular breakfast space. There is nothing to dislike. It's the best possible place to stay in SP--and the price is right!
the room was spacious, good location
Good money for value hotel. Very central location. Nice staff
The way the room has been designed, the efficiency of the staff The breakfast (though offering plenty of options) could be a little bit better in terms of quality.
the receptionist speaks fluent english and is very helpfull . The location is perfect, only 5 minutes walk to Av.Paulista . The hotelrooms are large and clean. The restaurant is very good. we were in the hotel during the winter and the breakfast room inside is not large enough for all guests, so we had to sit outside in the garden, which was cold and not comfortable.
Liked the service provided by the reception and very accomodating.Good Location. N/A
They had an English speaking staff member who was very helpful!! The location was very convenient, a few blocks from Metro and MASP museum. Nice neighborhood restaurants also including Subway and Domino's Pizza all within walking distance. The room was very clean, roomy, had cable TV, the bed pretty comfortable, had a desk area, overall very nice for the price, would stay again!!! Also the breakfast buffet was very good and plenty to eat! No complaints at all!
it is close to paulista ave. and the area were is located is nice. very old hotel, carpets and deco old. room was not so clean, but it was larger than i espected.
Location is very good i arrived at midnigth and the buffet service never answer the call to service to my room..., on another hand they didnt wake me up at the last moring and i needed to run to the airport...,
Very well situated. Excellent price.
clean rooms, good location for business purposes, good breakfast, helpful staff, good value wireless only in lobby
The staff were very friendly and helpful. It's a lovely location, near shops, restaurants, etc. The little outdoor heated pool amongst sofas etc was very pleasant. I was able to do some work seating in the sunshine, excellent for Londoners. The common areas are trendier than the actual rooms which are bit traditional. Overall a pleasant stay. Little niggles: no printed list of numbers/hotel facilities; spa was ridiculously expensive; kettle was provided but no cups/tea/coffee; hairdryer plug didn't fit in the bathroom plug, had to go out with wet hair (in fact there was a knack to fitting it but some of the staff did not know it); my room was very small, and lastly it was clear that they saved a bit on the hotel refurb as some of the...
Being at the center of Sao Paulo The room was too small
Perfect location in Jardins. Excellent facilities (gym, pool...). Good breakfast buffet with most helpful staff. Upon early arrival (just a couple of hours), I was told I would be charged for an early check-in, which I agreed to. However, I did not find fair that they would charge exactly the same daily rate offered at booking.com.
Hotel was excellent, staff was amazing, especially Fillipe who helped me out loads. A mistake was made to my booking and I was upgraded. This hotel is a true 5 star experience... and it charges 5 star rates... however, I thought the 5 star rates were competitive with other 5 star hotels. Everything really was to the expected standard so I give it full marks. I was traveling all around Brazil and by the time I got to Tivoli I had some laundry to do. It cost me 430 reais to do a white and dark load... wooops!!! I should have checked that they were charging 10 reais to wash a little pair of underwear... (may as well just buy new stuff for that price). Bit exorbitant to say the least!
A neat, nicely decorated, wall placed hotel in the center of the city, not two minutes walking from the busy Av. Paulista and the MASP museum. It's safe to walk around both during daytime and night. The staff is efficient and good humoured, though they indulge themselves a bit to much in ocasions. The spa, gym and restaurants ara A-class but a bit too expensive. I would have appreciated some all-inclusivce offers as to take more advantage to what the premises have to offer. Excellent on the whole, though.
Excellent personal service. Beautiful modern design. Great location. Expensive.
Modern, efficient staff, good location and very nicely decorated rooms. Good breakfast selction also
Location It feels like you're in a two star hotel, but you are actually paying for a five star. They do not provide free water in the rooms. The rooms are outdated and there is chipped wood on the doors.
The staff are very helpful and informative. They helped with restaurants and booking a taxi to the port of Santo's
Large room; good facitlities; nice lobby area and restaurant on site; near several good restaurants on the same street Hallways not very clean; carpet stains; hallway and room somewhat smelly
Very good location and nice helpful staff. Size and cleanliness of room were also very good. Buffet breakfast could have been better.
Spoke good English at reception. Also reception was very helpfull. Breakfast was very good, accept for the hot water for tea. It wasn't really hot and difficult to explain to staff, because they only spoke Portuguese.
Location in Jardins, a bit outside of the main shoping area, all in waking distance. Staff was friendly and helpful. Free internet at the low, but sufficient for e-mailing and web surfing speed. The hotel rooms are comfortable, bed and bathroom clean, however the carpet in my room was worn out with a lot of dirty stains. The furniture is somewhat 'old' for European standards.
Good location in the Jardins district. The Hotel was comfortable and the room was a decent size. Lots of restaurants nearby, particularly Japanese. The hotel wasn't really that close to the Avenida Paulista but was still reasonable central. No iron in the room. Needed to spend 15 reais every time you needed something pressed. The hotel staff were friendly enough but not really informative about nearby amenities and restaurants.
I stayed only one night at this hotel. Everything was up to the level expected for this type of hotel. Staff was very nice and spoke excellent English (at the desk but not in the restaurant though); room was very clean and spacious; bathroom was a bit smaller but well designed and space-efficient; restaurant food was very good as was the location because it was near the main shopping street - Paulista Avenue. The only negative thing I could say is that the pool at the top floor was dirty but I guess it had to do with the fact that the weather was not nice and it was not possible to use it anyway so they did not think that cleaning would make sense.
The porters were more helpful and friendly than the reception staff. The elevator.
Location. Location. Location. The internet service hardly worked, even after several extended phone calls with a 3rd party provider. Also, I was promised (according to Booking.com) to be given a double bed room, but in fact I got a twin bed. Double ben was substantially more expensive and not even available. I was also asked to pay for all 13 nights upon arrival, which made me very subspicious. I decided to only pay for one night. I left the hotel after the first night.
Excelent breakfast and location Bedroom a little small
location, close to clinicas metro station, many buses on av.reboucas, near to paulista, near to pinheiros lock on door - doors need to be slamed when exiting to be able to close
Very nice and helpful staff. Excellent location. Good and fast internet for no extra charge. The look of the corridors was a bit dated, some of the furniture in the room a bit worn - this did not cause any problems but influences the general impression of the hotel.
nice, location, nice room
Location of the hotel was convenient. Work out facilities were better than expected. Would have been nice if front desk could have excahnged currencies. The breakfast buffet was not appealing.
excellent breakfast, staff prompt to answer my demands, wide room with quasi kitchen corner and living corner independent from bed corner, swimming pool
Good Location in Pinheiros. Restaurant qood quality food and excellent service. Front desk staff unable to help with Reservations for another Mercure in Belo Horizonte.
A very good Hotel, with excellent location and helpful staff.
Location. We always stay at Jardins and this was the only hotel availalbe. This was not good value for the money.
excellent location, good sightseeing from the restaurant
Central Sao Paolo Food restaurant disaster and very expensive for what you get.
Good Staffs.Good view of city area.Wide room. Good sleep. The same breakfast every day. No vegitables at breakfast. Rather small pool. There is only microwave oven in the kichen.
Roomy accomodations and great location close to shopping in a nice area. I liked the fact that it had a balcony and a kitchenette. Breakfast was acceptable but the food I ordered from the restaurant for dinner was terrible. I ordered dinner from room service one night and could not even eat it. It was fish and vegetables and tasted and smelled so bad I threw up. When I told the front desk, they did not offer to take it off my bill.
The rooms need updating, and for the price, it is much better value to stay at a Mercure or similar. The assets are the top floor restaurant (view) and gym facilities. Overpriced for the quality of the room. I think the term "Luxury/VIP" used for rooms is quite misleading. This extra charge is basically only for a television/DVD combination, it seems. I was expecting a better room than the standard ones. This was not the case.
Locality and ease of walking to main shopping areas. Staff do not speak English . Front office manager was the only English speaker. Restaurant food was not good. Noisy neighbors with doors slamming at night. Nothing luxury about the luxury room.
Comfortable Very little english spoken at this hotel.
Apartment a little bare of carpets/rugs and there were no Hangers for cloths in wardrobes. Otherwise good.
The staff were exceptionally helpful and courteous. I think the reviews I read about the smalleness of the room, the bad food etc are unlucky personal experiences. I found the breakfast and dining in the restaurant both excellent.The location is perfect. I did not like the fact that there was no way of making coffee or toast in the kitchen. There was not even a knife to make a sandwich.
Really well located and a good value for money. Room is quite big with a living room and a bedroom. The hotel needs to be remodeled.
Location. Good breakfast.
It is well located, near interesting business and shopping areas in Sao Paulo. A bit far from the nearest Metro station. The hotel looks a lot more luxurious from the outside than it really is in the inside. The rooms look a bit oldish and the hall ways need some painting. They should have free internet and not charge for it on a 24 hour basis.
it was in a good region of city and close to touristic places. I tried once having dinner in the restaurant and the food was too salty. The hotel didnt have a pool (had a small pool which is only for playing)
Big room. Nice location. Helpful woman at the reception regarding information about Sao Paulo. Breakfast was good.
Their restaurant has very good food. My room. Internet is not free and carpet and bed are very old.
Excellent and effective staff Needs an internal redecoration and modernization of the bathrooms
nothing. old furniture. smells like trash. the staff only speak portuguese. room service: supersized giant cheap junk fatty food. slow wifi, you need to log in every 15 minutes. ugly ugly ugly furniture, ugly view from the windows.
Great location & helpful staff. Constantly having to re-log into the wifi.
the location and the staff