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Great hotel would stay again.
Lovely orange color, romantic atmosphere, clean room
The bright, open property is contemporary and quiet. The pool area is large, organized and clean. After driving by twice, we finally realized that BG on a building behind a driveway sign advertising a restaurant was the hotel. Pulled up to check in & unload but was whished away by the valet to move the car. Handed him the keys to move it but he declined...kept insisting I move the car to a lot then check in, go back to the lot to get the luggage then I had to move the car to the overnight lot...all because the trolley shuttle was due anytime. This was how our stay began. The resev. request and 2 calls for a ground floor unit went unheard. 7th floor near the 101 freeway & all the freeway noise. No iron/board in the room & waited over 30 mins to get one that was broken. Print your airline boarding pass.... $5.95 per 5 mins. Really? I addressed each concern with the attentive front desk. They waived the parking fee and asked that we please stay & not go elsewhere.
The pool area was very relaxing and comfortable The pricing for food and drink in the pool area was too high.
Comfortable, friendly staff and great food
From LAX took the super shuttle to the hotel. Room was ready hours before expected check in. Reason for stay was for business conference at Universal Studios. We took the courtesy shuttle both days to Universal in the morning. Upon check out, Terene at the front desk was so helpful in arranging a rental car and checking prices. Would definitely stay there again. My only complaint was I wanted room service from the kids menu and they wouldn't let me because I wasn't under 12.
Convenient location to Universal and other Hollywood landmarks. Wait staff, rude. Front desk, not helpful. I would not stay here again nor recommend others based off the customer service alone.
everything. except the elevators were broken. truly hurt me. both elevators probably won't effect your trip but it made mine difficult. besides the elevators, the parking is a bit far but okay. everything else is awesome.
Everything was stunning. It's a nice hotel surrounded by greenery and a very friendly staff. The rooms were clean and warm. What was nice was that you could walk to whatever you needed and it was all at most a 30 minute walk away. My friends and I went to universal via their trolly and walked home. It was a very plesant experience. The pillows went flat really fast.
The room, the bed, pillows, shower, and the size of the safe. The daily parking fee of 22.00 and the additional 2.00 for taxes . Our card didn't work in the parking meter. We had to go another one. The a/c vent next to the bed was loud and the a/c kicked on.
Staff Noise Fans Tiny balcony Price
Convenience. The wedding we attended was held in the gardens of the hotel. Lovely garden, great service. No robes in the room. View of the parking lot not particularly inspiring. Noise from the highway annoying. Food not great. Restaurant VERY noisy, food below average. If you are without a car, you are kind of stuck. Swimming pool very crowded, good job we had no intention using it.
Parking was easy Pool was massive!! Good location Hotel interior/halls could be modernized more. Rooms should have a mini fridge.
The bed was very comfortable. Finding our room the first night was very difficult. Someone should have walked us to our room and carried our suitcases for us. There was no elevator to our 2nd floor room.
The only ice machine was too far away.
Could not use the shower! Price was too high Cost was put on card at time of reservation instead of when I checked out.
Loved that the TV had BBC America channel. Loved the small patio outside my room even though we didn't have time to make use of it. Enjoyed the breakfast in the café - was able to get exactly what I wanted because the restaurant was flexible.
Close to Universal Studios. Homeless people on corners with one urinating in public.Hotel in need of updating.
Flew in early, check in scheduled for 3pm, but staff found me a room as early as 10am. Got to recoup from jet lag right away. Noisy cleaning staff woke me up with talking in the hallway and then vacuuming. But in their defense it was already 10am.
Good location for where we needed to be and when we told some locals about the gnats they were surprised as they hear the place is always sold out. Very retro California in decor. I think we would stay again. Maybe. Our first room had gnats, but we were immediately moved when we asked to be moved. Unfortunately all that was available was a room next to the elevators. We took it but were able to move the following night to quiet room. Unpacking 3 times was annoying but the staff was very accommodating to switch out our rooms.
The hotel is very nice and clean. The beds are comfy. I like that this hotel offers a shuttle to and from Universal Studios. Nice pool area. And the cafe has very delicious food. I was impressed with their food. Delicious! I would definitely recommend this hotel. You can kinda hear your neighbors in the rooms next door. But wasn't too much of a big deal. Would also be nice if the rooms had mini fridges.
Very uncountable beds . The sheets has a very bad smell . Bathroom not clean right . And I found a underwear the not belongs to us ...
The location is great if you don't want to be in Hollywood. Best location in the valley. Parking is good too. Walls are paper thin. Really terrible. You can hear everything (and I do mean everything) going on in every surrounding room. The shower tiles were falling apart as well. Seemed like they did the bare minimum to qualify this as a luxury hotel but it's a glorified Holiday Inn.
The room was dirty and stinky
Very close to Universal Studios. (10 minutes walk) Very unfriendly staff. (exept an older lady) The promissed continental breakfast is awfull and there is no service whatsoever. They acted like being unhappy with any guest. Don.t go over here. The Bathroom was not clean enough (espacially round the windows) To much money for this poor hotel.
I liked the location which enabled me to walk everywhere I needed to be, the architecture and the fact there were always staff around. Eating places were right there and the rooms were clean and comfortable. We needed a little more hand holding to get TV, wifi and showers to work than we should have ( and instructions in a binder in the room would have been all it takes), and the altercation on the balcony outside our room in the middle of the night was allowed to escalate and continue longer than it should before intervention. That said we payed budget prices and got better than budget service so we were happy.
Nothing Bed was uncomfortable and squeaked with every move, very , very little hot water Issues with turning tv on , not clean Would never stay there again
it has an excellent location to walk to universal studios use a good air freshener when rooms are vacant to avoid the humidity odor.
The hotel was nice and clean. I think they have renovated recently. The location is perfect as the hotel is at the walking distance (10 min) to universal studio and citywalk.
Pro: within walking distance to shuttle for Universal Studios and the bus/subway station. Staff was very friendly and helpful. "Breakfast" consisted of donuts, coffee, and juice. Room was small, but it included AC that worked well, a TV, and a separate bathroom. Neighboring rooms were quiet. Free parking. Close to the freeway. Con: the tiny room was probably 10 ft by 10 ft. The box spring loudly squeaked with any movement on the bed. We booked the room expecting a queen bed, but it was a full bed. Nothing like snuggling up really close. :-) Ice machine is in the office/front desk, so if the office is closed, you have to get the attention of the staff to let you in. Breakfast is also in the small office. AC is located high up on the wall, so we had to stand on a chair to change the settings.
Nothing about the Inn, but it was close to Universal Studios shuttle bus. Rude staff, extremely small parking lot, hard bed. Uncomfortable & dissatisfied. Couldn't get my money back.
The subway couldn't be more close. Dropped us off just a stone throws away from the hotel. Perfect location for walking to subway and universal studios. Yes, it was a complete dump. But we expected it and choose it for the price and location. Towels were paper thin. Bring your own! Scary lady who offered us drugs and said she LIVED down the hall.
It's walking distance to Universal Studios. On the Ad it says there is breakfast. There is was no breakfast. At 8:00am I had to ring the door bell to get any coffee. They didn't have anything to eat. The lady went across the street to get me a donut. Very poor service. They should not advertise breakfast, this is misleading.
This was very much misrepresented, in your pictures My room was so tiny it was difficult to walk in the room. They put me in a tiny room with a window...about 2X2 with the shade pulled down. When I raised the shade there was a block wall inches from the window. The TV was decrepid . (Old) No remote. The air conditioner was so high on a wall I had to stand on a chair (Broken down) to push button controls. Never do business with them or your "Site" again. And, I will warn friends and family about how your site misreprested this HOLE IN THE WALL !!
This is the worst hotel in my life and I was on all continents!!! room without windows, dirty carpet, black-beatles in restroom, one word: big disaster
The owner of the hotel was very friendly and very helpful Nothing
The location was good for Universal Studios. My husband and I were not very happy with the accomoodation. The web site states continental breakfast included and all we got was a very small muffin and a drink of fake orange juice. The room was very old and poky with a tv that was so okd it did not even have a remote.
Only the location was convienant. The room had a moldy smell. The bed did not seem to be a queen size, the airconditioner was very noisey. The bars of soap provided were extremely small and not usable. The towels were not bath towels and worn extremely thin. The linen did not appear to be crisp clean and the carpet was stained and dirty and in need of a washing or replacemnt. The room was over priced.
Nothing Room was tiny, felt like a windowless box, with very ugly decor. Carpeting was disgusting - very old and shabby with cigarette burn holesl A/C unit was so noisy we couldn't sleep, and it didn't cool the room effectively. There was no A/C in the bathroom which was stifling. Hard to put on makeup in there but light so poor in bedroom there was no choice. Bath towels were like thin rags...no kleenex.
The lady who was in the office was very pleasant and helpful. We were first put into a room where there was much street noise. We asked for a change of rooms and were quickly accommodated to a less noisy room. The second room turned out to be nicer and with more room as well as less noise from the street. The rooms were clean, not fancy, but suited to our plans since we were with family during the day and used the room for sleeping only. Apparently the cable was down for TV and there were only 3 stations to watch. That did not create any problem for us since we were not in the room for any great length of time.
It was very close to Universal Studios All the towels were dirty and when I told the staff about it they made me fetch the towels for them. The second batch of towels still had one out of three that was unacceptable. One of the bed's comforter had stains on the underside. One of the beds bowed in the middle. The A/C unit started making loud knocking noises at 4 in the morning.
clean nothing fancy
The room was in a relatively quiet position away from the main road There was no extractor fan in the bathroom
The location was great! It was neat, clean, and overall a great deal. The bath towels were very small which made for toweling off after a shower interesting.
The doors locked, the beds were fine to sleep in, but basically everything else was horrible, and we paid over $100. The beds were write up aghast the walls, the shower flooded the entire bathroom, bugs on the bathroom floor, little morning water pressure, no wi-fi -- though said they had it, breakfast were a few muffins, orange drink & a pot of coffee in a little room with no place to sit....I could go on, but this was by far & away, the worst hotel we have ever stayed in...could not believe the positive comments on the site, and believe they must be planted, because I dont know why anyone could fine much of anything positive to say -- especially for the price of over $100.
Location was good, ideal for an inexpensive place Fixtures were old but serviceable
The blanket on the bed was old and had a few holes in it. The carpet was stained and had iron burn marks on it. The shower had moldy spots.
Room was clean, direct tv with all the channels, close to places to eat. Outside area wasn't the best, next to a motel 6, breakfast area too small.
Convent to walk to local restaurants and bars along Ventura Blvd. front desk was nice. Free parking outside of room. Easy check in and out. The room was quite small and could hear street noise if near the street side of the building. There were no extra blankets and the toliet paper wasn't a fresh roll, that bugged me most for some reason. It's ok for a motel, I would prefer to stay elsewhere given the choice.
Clean little retro motel in a hip neighborhood. We were only there for a day but there were enough shops and restaurants to entertain us within walking distance while we waited for friends to pick us up and continue on our vacation. Tiny room for two beds but it was fine for a short stay and everything was updated. Staff was helpful allowing us a pretty late checkout for a small fee... Good parking the tiny room size was a bit tight but as we occasionally enjoy experiencing these 'original' properties it was a non- issue... Towels could have been of better quality
Location Absolutely horrible accommodations or lack there of. Towels were like sand paper and there were about 6 tv Chanel's and they all sucked.