Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
Shuttle bussen var riktigt bra.
Sämsta sängar jag någonsin försökt sova i. max två timmars sömn!
Bra personal o läge nära lax. Tillgång till Internet kostade pengar..
Bra och snabb shuttle 4:30 på morgonen Textiler och inredning sliten och utan finish, t ex ena gardinen helt skrynklig och sjaskig?!
Hotellet låg bra till nära flygplatsen och hade egen shuttle bus. Rummet var rent och sängarna var ok. Mycket bra frukostbuffé. Frukost ingick tyvärr inte i rumspriset.
Bed was very comfortable, an important factor. Room fairly spacious. Friendly staff. Restaurant, bar and pool area in enjoyable environment. No big complaint, but noted; bathroom towards the smaller size and slightly worn. No security box in the room.
Serviceutbudet och läget
Nära flygplatsen LAX (endast drygt 5 minuters shuttlebussresa). Fina sängar. Flygbullret störde inte, god ljudisolering förutom rummen emellan - man kunde höra väckningen kl.6 i rummet bredvid. På ett fyrstjärnigt hotell skulle man vänta sig lite mer utrustning på rummet, t.ex. tofflor, tandborste, nål o tråd. En aning besvärligt med allmänna kommunikationer, här är det nog bil som gäller.
mycket bra med trevlig och lyxig roomservice att det inte har internet kopplat till tv som vi har på många svenska hotell
Super location for catching early fligth, Neigbourhood OK but industrial. Efficient staff. No fridge in the room
It is nice there are FOUR jacuzzi hot tubs.. The temperature in the jacuzzi could have been hotter.
The hotel is a huge building with a lot of rooms. Great check in nd lobby area Good restaurants in lobby Close to airport and santa monica Rooms are always clean Most vending machines are out of order or just steal your money $29 a night for parking, make sure to include that into your budget Walls are thin
Friendly staff. Easy check in. convenient to the airport. Large room. Clean room and comfortable beds.
Big nice rooms overall. wished they would have had queen beds instead of full. Rooms were big enough to fit larger beds. Hotel itself needs an update such as paint job, it was not that great for a Hilton Hotel.
Closed to airport No cooler
Bed was great and everything was clean. $150 a night and no free wifi? Have to get with the times. Also we asked for a bottle opener and we were asked to pay. Silly. We used a coat hangar to open the beer bottles.
The location is great for a night's stay before departing/arriving from LAX. The rooms were also nice. You will be charged $9 to check in. That's right. The parking policy says you have 30 free minutes to park, get checked in, unload your bags, and then move your car. Unfortunately, it takes 45-60 minutes to find a spot two floors below the parking garage gate, take an elevator up four floors to lobby, check in, take a different elevator 10 floors up to your room, unload your bags, take an elevator 10 floors down to lobby, get on a different elevator for the garage, and then go down four floors to move the car. I was charged $9 for the hour of parking. I asked for a refund from the manager stating that I didn't think it was appropriate to pay $9 to check into a hotel. He responded by saying, "I'll see what I can do, but they don't care. They only care about the numbers." Buyer beware.
Fantastic corner room Very unreliable wifi despite getting special certificates, etc. Also, very hard to regulate aircon in the room
Comfortable, easy registration, quiet, location, Parking was difficult - hard to find spot and set up of self park difficult. No outlet on some aisle that I turned into
Clean rooms, helpful staff. The hotel needs just a little more updating (bathrooms)
Location I checked in late due to my schedule and had to leave around 3am to catch my 5am flight .
Location Everything else
Location . Dirty windows , no tooth paste , and furniture was dusty
They called and made sure the crib we requested made it into the room. It was not there so they expedited it up to us.
I LOVE the beds! I just stayed one night, usually I cannot sleep well the first night in a new location....but in these beds I slept just like I was in my bed at home.
The Westin smell. Their signature scent is what we yearn for. Please send us some sample diffusers. Proximity to LAX is unbeatable. The shuttle was prompt and clean, rooms were clean, staff was extra pleasant. Fast-Track-NU Car rental was great. Located in the lobby of the Westin. Toilet made a pretty loud whistling noise for a solid 30 seconds after flush. Room 379. The charge for parking my rental car in the space already owned by the rental car company in the Westin lobby was kind of annoying.
The hospitality and the convenience of different complimentary that the hotel offers. The clerk during check out was a little less warmer than the other clerks I have spoken to during my stay. She was a little impatient when I ask about the hotel holding my luggage until my flight.
The staff was great. The room was clean but the hallways were a bit dated. Having to ask for a small refrigerator. Paying 33$ a night to park.
The restaurant food was good. Curt at the bar was an absolute delight very professional and personable.
I have been staying here one night a week for a class I have on the weekends....the night at the Westin is my best night of sleep all week! Comfy beds.
I had classes up in Hollywood, but I didn't recognize the hotel names in that area. I chose this Westin, by the airport... and like always Westin was Excellent. Beds are very comfortable!
staff was nice and it was a good quality hotel self-parking was $50 a night and the mattress was waek
The bathrooms were clean... This was s unionized hotel and we didn't know about it. I wish this was communicated to us before. The morning after our check in, a group of union members gathered in front of the hotel and were protesting for more than an hour with a bull-horn loudspeaker. They started at 7:00 am on a Saturday!!
rent, fräscha stora rum, gratis WiFi, läget till LAX, fri shuttle till o från flygplatsen, billigt otrevlig personal vid utcheckning, vadå man inte kan få ett kvitto på betalningen?
Bra hotell med utmärkt läge nära flygplatsen. Bra service med fri shuttle till flygplatsen.
Rummet var rent och fint och personalen var trevlig och hjälpsam. Plus för maten i restaurangen där man får välja om man vill ha frukt eller pommes frites till sin hamburgare. Jag var tvungen att boka om mitt rum och det blev väldigt krångligt då hotellet inte kunde hitta min bokning (gjord via booking.com) när jag ringde till hotellet. Eftersom jag redan var i USA fick jag ta hjälp av familj hemifrån som fick kontakta booking.com och tillslut löste det hela löste sig när jag kom dit men då hade jag fått boka ett rum till för min första natt via hotellet.
Utmärkt läge i direkt anslutning till LAX. Fräscht hotell. Poolen var tyvärr avstängd pga repapration när vi bodde på hotellet.
Helt ok hotell att bo på en natt när man har en tidig avgång, lite slitet men priset var rimligt, endast 5-7 min från terminal med transferbuss.
Hotellet är ett design hotell som är trevligt och har stora fina rum med väldigt bekväma sängar. Hotellparkeringen är lite för dyr 22 dollar/dygn. Läget är inte det bästa om man vill se sevärdheter i Hollywood och Beverly Hills eller vill gå ut på klubbar, vill man inte köra gör taxiresorna att detta hotell inte blir så prisvärt.
lugnt och fint läge Frukosten. Bestod av sockerkaka och juice/kaffe
Relativt nära LAX airport ! Priset blev klart högre än vad booking.com angett, ruggig, omgivning inte barnvänligt! ingen, acess till lovat bad ! Dåligt med varmvatten!
Good facilities, excellent breakfast, good Managers Reception every night, very good value for money.
The hotel staff were great. Resturant food great....the rooms are a bit tired and in need of freshening up.....smelt stale....very dark and gloomy.. The towles had holes in them not impressed at all.
Good local bus for $3.00 round trip going to Manhatten Beach area with shopping and restaurants if you want to kill a day waiting for a night flight home.
Breakfast buffet and evening snacks always appreciated and valued Sometimes too much roominess and little time to use it all in the spacious suites... But definitely a valued benefit
The room was gorgeous! I did not expect the look of an indoor lobby that almost look outdoors! Very cool. Breakfast was delicious and my stay with my boyfriend was fantastic. Thank you!
It was clean, comfortable and I felt safe there. would have liked some bacon with breakfast. The shuttle was a little late. I thought I was going to miss my flight out. But I made it.
The hotel was spacious, clean, well located. Staff were wonderful and facilities great. Amazing shopping a short taxi ride away. Convenient small shop right across the road for basic supplies as well as food, drinks and wine. An easy, enjoyable stay, and great location for getting to LAX early in the morning for our flight. Perfect stay!
Very good room, excellent beakfast.
I really slepted comfortably in the beds. And the morning breakfast was awesome!! I didn't like the fact that the couch was broken, so therefore uncomfortable.
Checked in within 10min. of arrival, one person ahead of me. Room was great, clean, and comfortable. Great selection for room service. Food arrived within 20min., hot! Food tasted great, I had the pork slider, flatbread pizza, and porkchop. Drinks were cold. Although the food tasted great, it cost me $83! Little pricey. My room was in a corner, next to a storage room, #316. I felt like I was different.
The room was very comfortable - I liked the two rooms. The breakfast was just great!! I liked the big flat panel screen in one room and the second tv in the bedroom. The staff was very frienly and helpful. If you ask me if there was anything I did not like about the Hotel, that is a complaint. Not everyone has the time to file a complaint with the hotel while traveling - you should realize that. 1. only one of the two tv remotes worked. 2. The sink in the main bathroom backdup immediatly when used. Hotel management needs to insure those items are checked for usability every day.
Really great staff. Enjoyed the wine pairing and tasting menu at steak house.
Clean, comfy beds and decent restaurants within. Room smaller than expected, especially the bathroom
Had to wait at airport for 35 minutes for shuttle to pick me up. Unacceptable!!
Bed was very comfortable Door to balcony was not sealed, so there was noise and air leaking in.
The front desk people were very polite and helpful. I stayed on the 4th floor and it was very noisy. Every noise from the hallway could be heard in the room. Also the TV turned itself off right in the middle of a program.
The room and restroom was very clean and the restaurant for breakfast very good Room is small
The hotel had a glich at their end & did not show my reservation and the hotel was completely booked.
The honesty of the housekeeping staff was comendable. The safe was left open all day with valuables and money visable, and they remained untouched. The general dining room was extermely friiendly annd efficiennt. A little pricy for what it is.
We liked the close proximity and convenience of the free shuttle to the airport terminal. The staff was courteous. The room and bathroom was clean. No noise. So all in all, this was a pleasant experience. We stayed at this hotel while we were in transit for another flight. As a result, the only thing thatvwe were looking for was a clean,quiet and cheap place ton stay by the airport. We had no other requirements: shopping, spa, swimming pool, etc... So, insight of that there was nothing negative to say about this hotel.
The Wifi service
The pool is nice The rooms are very very small, the treatment to the costumer is really bad. Not reccommended.
Staff helped us with the set up of a baby bed
rimligt pris, sängarna var slitna men var sköna att sova i, hämtningen till och i från flygplatsen men buss Det finns bättre rum närmare poolen med uteplats och ballkong men det rummet fick inte vi, rummet saknar färg rätt trist men ok för en natt.
Närheten till flygplatsen Något dålig lukt på rummet
Att det låg nära flygplatsen, hade bra transporter till och från flyg och hyrbil samt bra pris.
Läget, ingick frukost
Det var nära till flygplatsen. Papperstunna väggar som gjorde att man hörde allt från grannarna. Hotellet ligger nära flygplatsen och det hördes tydligt in i rummen när planen startade/landade.
Close to the airport, clean room, friendly staff, quiet, good dinner recommendations, shuttle was on schedule. We had to move into a 2nd room because the air conditioner wasn't working in the 1st. There was a $9.95 charge for the WIFI connection. The continental breakfast charge was too much ($19.00).
I didn't enjoy that I had to pay for parking when I'm already staying at the hotel and paying for the room it's bullshit my bank account is now over drafted 100 dollars because of this
Didn't know what it was. It was better then I thought. Nice staff. Nice place. Stay there again. Time and time again
Parking is outrageous, additional tax and no free wi-fi. Ridiculous!
The rooms were clean and comfortable. There was no late night snack bar.
$28/day parking fees! This was not mentioned at time of booking. Reserved two rooms with two double beds in each, as our party consisted of two families of four. Was given two rooms with 1 king bed in each. Staff was rude and seemed annoyed that the reservations were booked via 3rd party. Rooms were on the small side and out dated. Very small pool and jacuzzi. Breakfast buffet is $24 for those interested.
Clean, modern remodeled rooms. Convenience of timely airport shuttle. Adequate free breakfast. Lobby restaurant open late with friendly & helpful staff. Desk staff helpful.
Comfy beds Clean Friendly staff Great free breakfast with hot food options Close to lax and to the freeway with access to Venice beach There were zero parking spots on our first night. We had to park at taco bell with a parking permit. Fortunately the front desk manager kindly waived the parking fees for our stay. Also our TV was in bad condition. Needed screen repairs
Convenient location and nice breakfast included Blood stains on floor and our towels were pretty dirty as well. Wish there was a place to get iced coffee inside or nearby
You must pay for parking if you have / rent a car $17.00 a day. If paying for the room wasn't enoug. Second complaint wasnt a big deal til I needed more towels
Well i didnt like the false advertising of the pricing and they didnt make it easy when the dates where mixed up or justify the costs that they later added and double charged me and its been 4 days and i havnt recieved my refund
Everything smelled like cigarettes smoke in the "non smoking" room. That ruined my stay. Everything smelled like cigarettes smoke in the "non smoking" room. That ruined my stay.
Food at restaraunt was good, but simple. The employees were very good at helping us. Walls are thin, was kept up all night by a large group Of people who liked to stay in the hallway and talk and open and close doors constantly. One elevator was out of commission, and the wall over it in the foyer was in Sad repair. Had to call for maintenance to get the lock to my room to work.
Proximity to airport, nice clean & modern room, pretty good continental breakfast included and free airport shuttle Pool was locked shut even when "open" and when we told the staff about it they said they would fix but didn't get to it within a half hour so we just gave up on swimming.
Great location, close to the airport for a late night arrival. Staff was very friendly, great rate and felt safe! Good, fast, breakfast cheap parking.
Decent room, Internet, basic fitness room, breakfast, airport shuttle, food within walking distance...everything I needed for a layover. I needed to check in early and they were very accommodating.
I liked that La Quinta let me store my bags with them before and after check out. Everyone was friendly. There were not enough electrical outlets and there wasn't good placement for the coffeemaker.
Close to the airport, room was alright The employees of the hotel were not very friendly at first. Windows don't open The thing that I disliked the most was how long it took to get room service. We needed more blankets and it took them about 40 minutes to bring them up plus we had to ask twice. When room service did come, they had brought a bunch of thin bed sheets because they ran out of clean blankets.
Good but noisy A/C unit in room 826. Good but noisy A/C unit in room 826.
It was easy to find, clean, friendly and comfortable. I didn't like the exorbitant parking fees and they had no record of my reservation through booking.com. Thankfully, the front desk staff were able to get me a room (and a rollaway :( ) and lowered my cost as a show of good business.
Newer updated rooms, great bed/etc. Good location for getting around areas of LA. Parking was a bit costly because of how close this hotel was to the airport but it was a nice location for getting around various areas of LA.
Very nice facility, close to LAX, all new refurbished rooms, well thought out. Airport shuttle buses very slow, needed more frequent pick-up and departures.
This place is great. I paid $136 a night. Super nice staff. Parking in the structure was only $15 that's good because from other reviews I heard it was more. its super convenient and has a nice view of the airport (perfect for plane lovers). Before you check they send you a email asking you when you wanna check in, what view you want, how many pillows you need, and if your a single or double bed so that was pretty cool. Overall it's a very good place to stay. I will definetly book here again, only if I can't stay at Taylor swifts house hahaha Didn't have a fridge. Would be the best if they can put one in the rooms that don't have one. Other than that this place is s
The reservation staff was extremely friendly and helpful. The staff in the restaurant,the bar and the coffee blade were rude and unfriendly. They acted like taking an order was such a task.
Super clean and comfortable. Relaxation therapy face and foot cream and room/pillow spray a nice touch.
Airport hotel, so just to sleep. Two girl friends travelling together and everything worked. Nice bathroom with lots of counter space, good shower. Lighting for reading was focused and not intrusive to the other person, with convenient switches,. Check out was done on the phone in your room, airport shuttle buses ran every 20 minutes, 24 hours per day. Basically everything worked and was very convenient. Sometimes the simple things add up to a great stay. Bathroom door was a pocket door and very noisy, so there was no way to go to the washroom without waking up the other person.
When we checked in there were no people on the line and one person ahead of us already checking in. After we checked in the man that waited on us made a big point of telling us, not once but twice, never to stand in rvTine acIn as it is for preferred guests. Guess what, it shouldn't be an issue as we won't be coming back! Welcome
Having to pay $25 for valet parking.
Our receptionist Diamond was one of the best receptionist to accommodate us at the beginning. She made sure that all of our request regarding rooms and parking was taken care of . What a great host. The rooms were really clean and comfortable. The housekeeping staff were spot on. Every morning at 6:30 am during our stay, there was a group of protesters outside of our window marching, yelling on a loud horn and shouting. Apparently, they wanted the hotel staff to unionize and the hotel has pushed back against it. We only learn then why we received ear plugs on our bed at the beginning of our stay. Even though we were on the 8th floor, it still was very loud and annoying during our 3 day stay. It lasted for about 1 1/2 hours each day.
I like the travelers kit with the relaxation essential oils spray. It made it very easy to fall asleep for the four hours I was there.
It is a good basic hotel. Good breakfast, free wifi. I won't stay there again because it took their shuttle about an hour to pick me up at the airport- about a five minute drive. Shuttles for the other hotels came about four times while I was waiting.
Close to restaurant/close to airport/ great for overnite. Good breakfast.
The hotel is near of airport, but is not noisy. Very confortable. The breakfast is good and the staff is very pleasant.
We missed our flight home, so after already checking out and heading to the airport to book another flight, they offered to keep our bags there and sent the shuttle out for us so that we could enjoy a couple more hours in Los Angeles. Very clean, very comfortable, and surprisingly quiet for being located so closely to the airport. Would stay here again!
Very comfortable accommodation with great location to airport. Good breakfast and very helpful staff. We would stay there again.
The room was very clean and comfortable. It was quiet even though it is in a busy, noisy area. The bed was comfortable. The air conditioner in room 320 does not work well, we had it turned to a comfortable temperature but it could not keep the room cool. The gentlemen that checked us in, Sterling was his name, was rude and noncommunicative. We asked about places to eat and about the shuttle to the airport and he was very short and did not explain things in detail. Perhaps just a little training would help his approach with customers at the counter.
Appreciated the location and good breakfast Upon our arrival, our room smelled of Body Odor. After turning on the A/C it went away
The location was the only thing this hotel had going for itself. The price matched the service & accommodations.
Best hotel near LAX for a quick overnight stay! Very close to LAX with a quick free shuttle pick up. The shuttle bus driver was the best ever! He was courteous, friendly and took all of our heavy suitcases from the shuttle to our room and then back the next morning!!
The location was perfect for our visit. Breakfast was very nice. The rooms were clean, staff were friendly and courteous I will be there again in a few weeks
The hotel staff was very pleasant and helpful. I made the reservation on-line for the only available King-bed and hoping to switch to a double when I check-in. However, none was available but they gave an extra bed at no charge. It's close to many restaurants and a couple of grocery shops. Breakfast was good. The room is newly furnished and nice but yet there was an unpleasant biological odour.
Breakfast was good. Staff was very nice. Quiet for location. Elevators take a while to arrive from each floor.
clean facilities, friendly staff. Hotel shuttle is very handy. A reasonably-priced option if you have an early-morning flight the next morning. Bathroom was strange- toilet kept running and we had to fix it (didn't bother calling the front desk- it was more of an annoyance than an issue...) sink was TINY, shower nozzle was very short.
Plenty of power outlet for phone charging Bed sucks , too soft
Very comfortable bed & nice and clean. Hallway & room smelled like sweet tobacco. Very unpleasant !!!
You get a bedroom and a living room like suite for the price of a bedroom. Really good bedding that promotes a full night's rest. If you have to stay at LAX, this is a good solution but at 200/night, it isn't the cheapest option near the airport.
I really enjoyed the fact that right from the start, members of the front desk were friendly and attentive. In addition, everyone else encountered at the hotel was very nice and I thoroughly enjoyed the experience. Will be back for sure when I come back to the area!
Proximity to airport and courteous shuttle to LAX were great. The facility felt a bit dated. Some fresh décor would help.
The staff wad very helpful and respectful. This a very nice hotel. The Business Center was nice but limited for 15 minutes. There were a limited selection for the Tv. I wish there could have been more channel and more variety. Only thing I didn't like is that you have to spend over 7 dollars to use a credit card.
This is a very disappointing and terrible hotel. I was trying to book the hotel on the Kayak mobile app, and somehow the last step of the reservation process wasn't successful, so I tried to book it again but the second time didn't work either. Two hours later, I got two confirmation emails from Kayak and said "you're book" and found out my credit card had been charged twice($256) by Holiday Inn, then I contacted kayak customer service right away. The kayak representative was helpful and willing to talk to the hotel and ask for a refund, however, after the representative explained the issue regarding the mobile app error to Holiday Inn LAX, the hotel refused to refund ONE PENNY to us, and claimed that's their "non-refundable" policy. During my years of travel, I have never experienced this kind of issue and I still don't understand why this hotel is willing to ruin their reputation by refusing to refund any money and not showing any understanding to their guests. *This is not a vicious verbal assault, this is based on a real experience.
The room was a one king size bed, very spacious and clean. Like it a lot Parking was very expensive and one shouldn't have to pay for parking for the rate this Holiday Inn charged.
Will never stay there again. -Shower didn't drain -Urine all over the toilet -Overall unclean -Walls are so thin, that you can hear phone alarms going off -$18 for parking and $20 for breakfast -Inserted parking card into the reader and it didn't work
One block from my rental car turn in......... great room.....mattress and TV quality excellent. Drapes would not close ................bright McDonalds lights also lit the room up but I was too tired.
Perfect for what I needed....a quiet, clean, comfortable room.
No wash cloths, not enough towels, and had to pay for parking was rediculi
Close to airport and shuttle service. Bed was comfortable. Room smelled musty. Not the cleanest place. Neighborhood is industrial / business. Left a necklace that was a gift in room. Called guest services. I was told they found it snd it would be mailed to me. 2 snd 1/2 weeks later no necklace.
I liked the concierge. I liked that you have a bar.
Everything No complaints
Clean sheets. Coffee and continental breakfast. Room did not have any bad smell. Pick up to airport in morning every half hour. Hot water was hot. Close to airport. Airport van at pickup from airport took 1 hour 15 minutes. The door chain was broken in the room. Overall maintenance was poor.
Location Hard to find room ,stuck back in the construction area only 2 rooms stuck back in a alley way. Doors of both rooms wide open and the lights didn't work, the floor was covered in water, this was fixed but took time. I've stayed here alot but never had a room like this. I had a reservation too. I don't think they use this room for guests regularly.
It was very convenient because it was close to the airport. However, if you're new in town and visiting the city, I would pick somewhere closer to where the action is. Like near Santa Monica. It was pretty clean, and the staff was very polite. They let us keep our bags in the office until check in, and let us keep them there after check out until our flight. We didn't use the pool, but it looked decent. We had a great newly renovated room as well, so it was nice. The rooms were a bit damp. Possibly some humidity or mildew issues. We had to keep the fan constantly going. The continental breakfast was very cheap. Not much to choose from. Just some cereal and yogurt. Lots of flies all around the premise. A few in the room, but mostly outside the door and where the breakfast was located. Hair dryer was broken
It was close ti the airport ..we had a short layover The room was shabby and smelled of smoke
tea/coffee station available 24 hrs, comfortable room airplane landing noise, but it's no one to blame, nothing around in walking distance (shops, restaurants, entertainment)
it was nice hotel 50 years ago, but now. noise air conditioner.
Overall good facilities for price Loud airline noise Room could have been cleaner
Owner has done a really good job of cleaning up and modernizing an old hotel/motel Drain in shower didn't quite keep up. Not a big desl
convenient location near lax. Shopping centre 500 metre walk away. Good bus service to lax.
Very comfortable bedding!
clean, close to airport, friendly people, good internet no proximity to restaurants except BK
Comfortable for an overnight stay between flights.
This hotel is in an excellent location if you're going to be traveling around Los Angeles. I was in town with my wife to meet our new nephew for the first time, and this place was conveniently located near LAX and next to the Howard Hughes shopping center (a really nice place). It's right near the 405 freeway, which is what everyone in LA uses to go back and fourth from the beach to the inland bits (the valley). Anyhow: I prefer to stay at extended stay hotels when I travel, because I follow a really strict bodybuilding diet, and being able to cook and store my own food is mandatory. The location was excellent, and the room was decent (clean, small kitchen, but usable). Well, here's where this hotel got a bad review in my book: customer service. My wife and I went to check into the hotel at night time (around midnight), and when we got into the front lobby, we were greeted by another guest who told us he had already called the hotel, and was told they were sending an employee down to the front desk to check him in -- 30 minutes prior. After we waited for a while, the other guest went and called the hotel back again (using the hotel's built-in phone system), and was told that an employee was on the way down again. After waiting an additional 30 minutes (my wife and I had been here about 45 minutes by this point), I got on the phone myself and called the hotel. I was immediately transferred to a calling service where the person told me that they've been trying to contact the employee on duty, but nobody has been answering their phone. They told me that there was nothing they could do except hunt around for the employee myself, and then put my on hold for 15 minutes and didn't answer my questions. So... After I got put on hold by the calling service, I then started wandering through the hotel with the other guests (who were still waiting to check in), banging on the doors of the communal areas. After banging on the door of the main laundry room (on the first floor), we were hesitantly greeted by the front lobby person on staff who must have been sleeping or something in the laundry room >.> So the entire time we were out there in the lobby waiting, calling the hotel, etc., this person was in the laundry room sleeping (I assume). So frustrating. We finally went to check in, were given our key cards (about time), and were then told that even though we pre-booked the standard King room, they only had a smoking version available. If you're not a smoker, and have ever slept in a smoky room, you know what I'm talking about: it's gross. So, I asked the lady to please just change our room or something, and she gave us a queen room (fine: I figured I'd argue about it later, but by this time I was exhausted, frustrated, and half-awake). So then my wife move ALL OUR STUFF into our new room, get into bed, and what happens??? The fire alarm starts beeping... Apparently the batteries had died on the fire alarm, so it was beeping every 3 seconds, making it impossible to sleep. So then I called the front desk, and was told to move into another room. So I go downstairs again (thankfully the lady had stayed at the desk this time), get a new room key, and go to the new room. And guess what I find in the new room? It was the room I had originally reserved!!!! It was a normal king room with no smoking. Sigh. I was so incredibly frustrated, that after moving all my stuff out of the first room, and into the second room (which we had reserved originally anyhow), that I just completely gave up. This was easily the worst hotel experience of my life.
The hotel staff was very helpful, and the restaurants on the 1st floor were good options to get inexpensive food. The room we stayed in was very spacious having a full kitchen and living room. A big plus was USB charging ports just about everywhere you could imagine. The only negative was that we found candy bar wrappers in the bedside tables in the bedroom. Other than that everything was clean.