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I liked how easy it was to Valet my car and was only $20 a day with in and out privileges. Checking into the hotel was fast and had an assistant to help. The room on the 15th Floor for King size bed and renovated was very pleasant and spacious. The location is super close to downtown which has the convention center, Staples Arena, Shopping and restaurants. When I checked in to my room, turned out to be the wrong room as it was under renovation with a maid cart in the middle. We went back down and the front desk upgrade us to the King size suite. The elevator has under renovation with a huge hole at the top and the bell man scared us about comparing it to the Ring. The lobby was under renovation as we looked forward seeing it.
The staff was the greatest ever ! The central air !!! My babies got sick so I had to stay another day . The room was very cold !!! & the power outage in the middle of the night !!! No food on site & delivery was a problem . No table in rooms to eat . The step where the ac is is not very safe for small children . No room to move around inside my room every time my daughter turned around she bumped into a piece of furniture
The hotel room was filthy, towels were dirty and the staff was rude
It was a great room, they are currently remodeling the hotel so during the day there is a little noise from construction. The staff was polite and great as well. I wish the bathroom was a bit larger because two people trying to get ready at the same time isn't going to happen.
The inside of the hotel was very Nice, except for the remodeling areas. Room was very nice, but small. Staff was very nice also. The ghetto neighborhood
The rooms that were available and renovated looked nice. But there was no other "good" things about it. I disliked everything. The AC and the water didn't work the first day we were there. The construction seemed slow going making the place look like trash. The location is kinda in a beatdown neighbor hood. The bathrooms are the size of a coat closet and the shower wouldn't fit fairly obese person so it's not size friendly. Staff didn't do certain things when requested, like bringing us a fan because the AC didn't work. Luckily I got all my money back when I left. This place needs to shut down and finish all the renovations or never open again.
convenient downtown location and good value no air conditioning...room was hot at night
The views are amazing and so is the location. $50 Credit Card incidentals.
Nice, hotel. Room has windows that actually open and let's fresh air in. Bathroom is small and doors open outward like a closet. One of the bathroom doors was jammed and we kept squeezing in through one. Rooms look like they are still being worked on. Few things here and there that look unfinished. Like the window seals and dry wall left-overs.
Aesthetically/ mechanically challenged. Duct tape in elevator, multiple stains on carpet, huge amounts of cardboard hiding pipes.
The room was cute and bigger then i expected for a standard room i loved it, super surprised. I was skeptical at first because the neighborhood isn't that great but as soon as you walk in completely different than what you think it's going to be the staff were super nice and helpful and the room is really clean The heater didn't work just the AC so I got a little cold in the middle of the night the extra blanket wasn't too much of a help the bathroom door keep getting stuck so only one side will open nothing major the areas in the best area but I don't think that the hotel can help that. Also parking was sort of a pain in the butt I had to pay $30 for the valet to park my car
Close to everything Location was close to everything but not in a nice area. No parking available at hotel ($30 a night, not included in your rate). Rooms are very small, pictures and ad on site are misleading.
Todo esta bien Nada
Our room had plenty of space and was quiet, and everything in the hotel was well maintained. The staff was friendly and helpful. I'll definitely consider staying there again the next time I'm in the area. There's a charge for the breakfast buffet, and I couldn't simply get a cup of coffee without purchasing the buffet,
nothing I booked a room for one night through Kayak and made a phone call to the hotel that I would like to extend my reservation to two nights. The front desk person told me it was done and my reservation was for two nights. I arrived the hotel at 10:30 am on the day of my reservation and was told that the room was not ready yet and they could check in my bag and asked me to come back later. I came back at 10 pm that night and the other front desk person told me my room was gone!!!!!!! 10 pm, single girl in Los Angeles downtown with no room to stay. I even did not get an apology. The front desk person said it was not her that told me that I had a reservation. I asked her to give me the contact info of the person who worked in the morning, and she refused. I asked her to call her manager, and she just texted when she could actually call her. She kept saying that there was not much they could do. I had to be responsible for their fault. They do not have anything they listed on their profile. There is no shuttle service, you have to book through other shuttle agencies. You actually really don’t need them to book the shuttle, and you can do it all by yourself. Their internet connection was AWEFULL!! It was extremely slow and always down. The staff was not helpful at all. Their security guy, who was a contractor from other company was really a nice guy and helpful. But their staff are not familiar with their business, not responsible for their mistake, not able to deal with emergencies, not helpful with their customers. Please do not stay with them. The service is so bad, and they do not take responsibility of their fault and they try everything to make themselves look good instead of helping their customers. IT was such a BIG mistake that I chose them. I have never had a worse experience!
Great staff.. friendly and accommodating. Comfortable room and beds. Clean. Great location with free parking. Awesome shower with great water pressure. Fridge and microwave in room. Updated decor and furniture that was all in very good condition. I would stay there again. Building is clearly an older one so even though it was clean and well maintained on the surface, it did smell a bit funky. I stayed in the main (older) part of the hotel. There appear to be 2 other newer additions.
The only good thing was the gentleman that worked the midshift. The staff in the morning are horrible. When trying to call down there they hang up on you. I would like a complete refund. On the weekends there is no manager on duty or one you can speak to. I needed a new tv for the room never got it. Took three hours to get roll-a-way and that's after going down to front desk to retrieve myself. The place said they have a lounge, all lies they closed it sometime ago. I would highly recommend cutting this hotel off kayaks list. And suggested everyone to stay far away.
Clean Free parking Location It seems like their walls, ceilings and floors are paper thin. We can hear people above us walking all night and it serous sounded like they may fall through the ceilings anytime. We can hear other people's conversation and having sex clearly. The A.C. in the room has a remote control but it doesn't work. The front desk told us its temperature can only be controlled by the hotel.
Rooms were clean. I didn't like how parking at the hotel site was limited. We had to park across the street, although is was specifically for the hotel and gated/locked. Our toilet wouldn't flush a few times too. The halls smelled as well (while walking to our rooms). Rooms were super small.
I like the location it was near everything. We checked into our rooms at the front desk got our card-keys walked to our room and the maintenance lady was still cleaning our rooms. We waited another 5mins outside. Paid way too much too.
Location Very old and smells. Not a 3 stars motel.
stayed for an event at Expo park. Best value for dollar in the area. Free underground parking and free wifi. King bed room was clean and Ac works great. Room was a little small. Not enough space in the bathroom.
You share a house with strangers, nobody in change. Unsafe, shouldn't be advertised in a hotels website
One bathroom for 2 rooms and one kitchen for 3 ppl 3 rooms u don't even knew with whom u will share a house. That's really weird and scary...: also very bad Naighbarhood. I would never go back or recommended to someone
Well-lit parking lot. Blankets had cigarette burn holes (non-smoking room) Curtain had cigarette burn holes (non-smoking room) Doors and walls were dirty. Carpet was frayed in large areas.
I like the proximity to down town Los Angeles and the convenience of taking the Metro bus. It is close to restaurants.
It was very cheap and the pictures were honest, the maid cleaned daily and replenished toiletries, the staff were pleasant and helpful and let us into our room as soon as it was ready, room has fridge which was very useful, king room is big with table and chairs, good transport links and lots of shops and fast food restaurants within 5 minutes walk. Good hotel for budget travellers. Noisy residents in numerous rooms late at night and early in the morning, traffic noise and sirens heard from room, the surrounding area has lots of homeless people, bathroom towels are very small, no pool, breakfast or room safety box available-but we knew this when booking
Good location. About 20 min work or 5 stops bus ride to the convention center. Subway, McDonalds, El Pollo Lico, a small market, a coin laundary are near-by. Two Mexican and Two Korean restaurants are also nearby. Easy to find it. I got about fifteen bug bites. It may be flea, bed-bug, or roach. I cannot find what the exact bug is. Anyway, I cannot recommend this hotel. Ah, anothe thing. there is no coffee machine or pot or microwave in the room. You have no tools at all to make warm water.
Giant spider in room. I am scared of spiders...but didnt hold it against this place, rest was clean. I just hate spiders! So clean is good, spider sounds bad...but good...was clean. Pay for ice...I paid over 100$ for a night, and no free ice...which is cold water...I guess I'm spoiled from living in vegas where hotels/casinos give a lot while you stay there. Seemed expensive. TV was fuzzy for 100$.
The free parking was probably the most useful thing for us as we were travelling with a car.
good price, kind staff. air conditioner, bed.
Location to Staples center was great. TV in room didn't work No fitted sheet on the bed. 3 pillows on a queen bed instead of 4.
It was a bad experience the room was not clean .... And in a horrible environment
There was a fridge and microwave in my room, the reviews are true. I came in on a greyhound bus with my toddler son and husband. The station was about 2 miles from the hotel. The street was full of homeless people and druggies, but other than that the hotel was close to staples center and many la attractions. We arrived early for check in, and the man was nice enough to let us keep our bags at the front desk until we returned. Shower and ac worked alright. Tv had many channels. Free breakfast consisted of coffee and orange juice, toast with jam and cereal. The beds were stiff, but personally i enjoy firm surfaces. But you can tell they are extremely outdated. The ac was also outdated and noisey, but i made it through the night with no major disruptions. The room was all tile and slippery, but it kept the room cool although it was tough for my toddler to walk without slipping. All in all it can use some improvement everywhere;paint job, molding; etc. Pool was friendly but kindof small. Although the guy was nice enough to let us leave our luggage he was standoffish to letting us use the bathroom before we left or change our son. I also asked about the breakfast and he said since we hadnt paid we werent allowed to use it although we had rooms reserved with credit card. He rushed us out and seemed irritated we were there so early in the morning.
The staff was ok and they are kind of friendly. The staff is ok, but the comfort of the bed was worse, I have never had such rough matress like that. I was rolling from side to side ,I couldn't sleep all night. The bed is too noiesey and the mattress is like you are slepping on the floor. Breakfast is poor I mean very poor, the room is too small and no fridge, no iron, I mean very bad experiance........
Close to the freeway No iron board, no closets , bad old towels like hags .
It's conveniently located in downtown, and the price is very low compared to other motels in the area. Plus the rooms are fairly spacious. Other than the low price, and perhaps the location (if that's important), there's not much going for this place. The towels were somewhat discolored, which makes me wonder how clean they are, and the housekeeping service left obvious signs that they did not thoroughly clean the room. There was no refrigerator or microwave oven in the room, no closet or hangars, no coffee machine, nothing else of that nature - all reasonable omissions considering the price, but it really contributes to giving an cheap impression.
Free parking, hardwood floors Rude staff person
Cheap, has cable tv, quiet, sink and bathroom was clean. The bed was completely the worst. Don't even know what it was made of but it was the hardest bed I've ever slept on. Could barely get any sleep. Also the internet definitely was too slow to even be considered "free wifi". No extra sheets/pillows.
Smelly and there are cockroaches...
BED WAS COMFORTABLE SMELLY, OLD, DIRTY CARPET, SHOWER RUSTY
Location Room description: Old saggy mattresses Stained toilet bowl One of three lights functional Dusty coffeemaker and no cups Exterior walls/corridors dirty
The staff was friendly and courteous. Close to Universal studios. The first room we got smelled really bad. There were stains on the bed and the furniture was old and worn. Overall feel of the room was awful. I complained to the front desk and they upgraded my room for a discounted price. There wasn'tmuch difference between the new suite and the old room except it didnt smell as bad and there was more room. But overall there were were still stains on the bedding, the bathroom didnt seem as clean and there was a hole in one of the walls. I seeing how i couldnt get a refund is the only thing that kept me there. Also the hotel is near some type of kennel so be prepared to hear a lot of barking at different times during the day. My overall experience was lacking and i would not recomend this hotel. Also the rooms look nothing like they do online.
It was cheaper than other options and not too far from everything. The housekeeping did a very poor job of cleaning and restocking. They opened the windows and balcony while we were gone, I assume to air it out, but this made us feel unsafe when we got back to our room. Someone could easily have stepped into the window to steal all our things or worse.
Room was spacious, very comfortable and they had it ready very early so we could check in before check-in time. Staff was rude and there was no way to opt out of housekeeping if you wanted to sleep in.
The service, the room, the location, small, convenient. The parking can be challenging but the front desk was helpful.
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Relatively new and still in decent shape Neighborhood is a little rough
The staff was courteous and knowledgeable. No complaints.
Clean, consistent holiday Inn express experience The area the hotel is in is in a seethy part of Los Angeles not a place you would want to walk around in at night
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Location Internet signal is very weak
Very nice and clean hotel
I was deceived by the location of hotel. Neighborhood is depressed and appears to be unsafe.
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Everything was great
The inside was nice- breakfast area, lounging area were all nice. Rooms were ample sized. Inside of rooms was quiet. There was only one elevator and it was slow. The vending machines/ and such on each floor were kindof unattractive. The area itself was not great, but felt safe from the outside and not something the hotel can control.
The bed is very comfortable The breakfast is closed early!