Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
Otroligt att bo vid ett lyxhotell stort som sjutton men med nästan inga gäster p g a ombyggnad. Ni måste upplysa om detta!!!!!!! Sedan var upplevelsen ändå fantastiskt. Vilket hotell när det blir klart i höst!!! Och vilken betjäning. Utmärkt!!! Utebliven information om renovering av hotellet fanns inte hos er. Det gör mig väldigt förbannad!!! Trots allt älskade vi hotellet. Fantastiskt hotell. Nästan ensamma på ett lyxhotell med superb betjäning och komfort. Men som sagt, det borde framgå vid bokningen att hotellet är under stor renovering (50% stängt). Ändå rankar mina ungar detta som det bästa hotell de har bott vid!! Utmärkt service !
View and staff That I couldn't stay longer
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
Liked cleanliness and large rooms
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
The staff was very friendly for the most part and the location was in close proximity to Eden Rock where I attended a conference but couldn't stomach the extra 150 per night. The decor is so dated. The carpet, drapes, doors, fixtures, etc were in desperate need of updating. its relatively clean but so warn out. The room had an odd L shaped layout with no real purpose for extra space. An old tube TV, like 27 inches in an delapidated armoire that was literally 25 feet from the foot of my bed. needed binoculars.
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
I would to stay in next building that's much batter than this resort Everything
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
Me & my boyfriend loved the main lobby decor it was great. The room was small and old tvs.
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
This guest did not leave comments about this hotel.
This hotel should be rated 3.5 stars at most.
I see an extra $1300 in charges in my credit card 2 days after I left and no explanation. I had requested the bills for my room when I left the hotel and the $1300 was not there. That is not acceptable.
This guest did not leave comments about this hotel.
Location s outstanding Yes, only posting available is valet @$42 per day it adds up quickly
The staff was very friendly and made us feel very welcome at their hotel. They went out of their way to make sure we were happy with everything. We will definitely stay there again.
They had 2 pools, one for kids & one for the adults. Plenty of chairs w/ umbrellas by the pool. The fact that you had to pay $19 fee for an umbrella at the beach. I was already paying a $30 a day resort fee!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Love the room/pool, great beach, friendly staff No coffee maker in the rooms, parking is expensive but typical for Miami Beach
Staff was very courteous and helpful. Nice property. Our room was on a low floor and apparently over the service entrance to the hotel. Starting at 6AM, there was a lot of loud noise from linen carts, people yelling, vehicles, valet elevators, etc. Hotel needs better policies for the noise in this area.
Amazing beach in front...and the boardwalk is fabulous.
We've stayed at several hotels and this one delivered unparalleled service. Simply, top notch. Our room was incredibly clean and housekeeping was very attentive. The pool had to have been the cleanest we've ever swam in - hands down. The front desk staff were very pleasant, polished and professional. The valet gentlemen were personable and efficient. We were so impressed with the manager and how his employees treated us as their guest. This is an all around great hotel. The bed was too firm for our liking.
Tyckte att hotellet i entreplanet var väldigt fint. Kändes som om man befann sig på en tropisk ö. Underbar utsikt från våra rum hade vi och det är härligt med strandpromenaden utanför. Lång fin sandstrand och härligt läge med gångavstånd till Lincoln Road. Maten var bitvis inte så bra. Viss serveringspersonal okunnig. Hällde vanligt vatten i mitt sparkling, dukade av medan andra åt. Ibland fick jag hålla i tallriken så att de inte skulle ta den.
vansinnigt vackert med underbar pool och trädgård toppenbra dåligt med affärer i närområdet dyr mat men god fin badstrand med gratis stolar tråkigt hotelläge
Hotellet låg kanon lagom till stan och perfekt till stranden. Vår vistelse där var superbra och vi kommer garanterat att bo där igen om vi ska till Miami.. Det enda jag tyckte var dåligt var att det inte fanns kylskåp på rummet så man kunde förvara sitt vatten eller ngt annat. Sen att om man behövde rummet ytterligare ngr timmar vid avresan pga sen avgång fick man betala 120 dollar för ngr timmar. Det var lite saftigt.
ok mat hotellets personal antingen städarna eller lobbisterna stjäl från rummen. hotellet är inte anpassat för barnfamilj
Den exotiska miljön, servicen och närheten till havet.
The only issue was all the construction we were NOT warned about!!
Overall very good experience. Excellent location and service. Rooms are clean. Spa was lovely. Upper pool is under construction and spa pool in bad need of renovation. The beach facing bar/ restuarant will also be a huge amenity when open (in the spring?) but I missed having a second food option onsite and ended up going next door.
Relaxed pool environment Service by staff was slow
Renovations were taking place during my stay. It was extremely loud. Difficult to enjoy my room or time at the pool.
Canceled reservation with one day's notice.
Right next to Fountainbleu. On the beach. Solid amenities. Nice bar scene at night. A little up from southbeach. Wish it was closer but you cant complain. Long walk to convenient stores
I was grateful that I was upgraded to a suite, but I think there are better options on Miami beach. Would rather spend a little more to stay at a better resort. Facilities out of order. Neither the men's nor women's bathroom in the lobby was functioning. Elevators not working properly- had to wait 15 minutes for an elevator!! Mosquitos all over my room. The mattress on my bed felt more like a box spring than a mattress. It was not comfortable at all. One of the people who delivered room service to my room suggested I should add the "additional gratuity" because the hotel doesn't give him any of the gratuity that's already included. Overall, this hotel was FAR from a luxury experience. Needs lots of work.
The valet and restaurants service was ok. It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate
The hotel was very clean, most staff members are very polite and friendly. The facilities provides adult pool separate to the regular pool for those trying to have an adult only trip. I had a few dislikes and not sure about returning. Staff tried their best to accommodate us for our concerns. My biggest dislike was the construction, all pools close at 8pm, and approach taking by some staff members to the facilities selective concerns with my family members.
Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family. DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.
Pool was awesome, a few seconds to the beach. Very nice looking lobby, super comfy beds. Construction everywhere. I was not expecting it and would have chosen somewhere else had I known. Did not make for a relaxing day laying out by the pool with the constant pounding of a jack hammer in the background. Drinks and food were super overpriced for the size and amount of alcohol. Everything included 18-20% gratuity which will catch you off guard.
Staff was very friendly, courteous and accomodating, food and drinks were delicious. The beds were so comfortable that I did not want to get up. The convenient access to the beach was great, as well as the beach chair amenity, twas welcomed! Due to the inconveniences my sister, cousins and I were given complimentary tickets for drinks and breakfast. Some staff were not truthful when faced with conflicting situations, which led to a lot of unwanted and unnessary aggravation, and wasted time. A lot of renovation was, and still is taking place, which also added to 2 of 4 elevators being unaccessible. Thus waiting for the elevator was a task. And getting on the elevator was another task, then getting to your room or the lobby was another task in itself. Had I known about the renovation that I was not told about, I would have booked another hotel. The room was not a replica of the luxurious room that was pictured. The refrigerator was not working, thank God I did not have my kids with me.
I liked everything about this place. It's very clean, the location is just across the road from the beach and the staff were all very nice.
Overall positive experience with quality of the rooms, restaurant, housekeeping and staff attitudes Front desk definitively provided erroneous information regarding the shuttle to the airport forcing us to pay for transportation that was supposed to be included; staff seemed to have different awareness of hotel policies leading us to believe training is inadequate
A friend and I came to Hotel Croydon for an extended girls weekend and to run the Miami Half Marathon. It was such a great experience! The staff is friendly, the rooms are gorgeous, and the beach access is so convenient. We booked through Kayak which saved us some money - it was such a great value. I highly recommend this hotel for couples, friends, and families. One thing to take note of... the hotel shuttle came to the airport to pick us up on the hour. This is an automatic thing - they come every hour on the hour. However, when you're using the shuttle to come back to airport you MUST schedule first with the front desk. We found out the hard way that it wasn't an automatic pick up and had to jump in a cab very quickly.
Older hotel has been nicely renovated. Staff inattentive, service poor. Called for the car from valet, requesting to be notified when it was available. After waiting nearly an hour, went to front desk and discovered the car had been waiting for 20 minutes. Specifically asked at check-in if resort charge would be added to bill, and was told no, it was included in pre-paid reservation. In spite of this assurance, chage was added at check out. Front desk can not provide itemized charges on folio at check out, only give a total charge. Food in restaurant was OK, but service poor. Waited 10 minutes for coffee on Saturday morning, and were told our server was "in the bathroom". WAY more information than I needed. Used glasses in room were not replaced during our stay. Ovewrall, VERY dissapointing.
Very friendly staff, licate one block away from a beatiful beach Valet parking fee 36 dollars
My wife and I were able to celebrate our anniversary in warm sunny Miami. I booked the hotel on Kayak.com due to the good reviews and value. We were not disappointed. The room was very clean and decorated so well. The accommodations were outstanding. The Tavern restaurant was amazing, we ate there twice. The staff goes above and beyond to make you feel welcome. I'd reccomend this place to anyone wanting a great experience with close proximity to the beach. The thermostat didn't seem to work. We finally figured out that we had to continuously turn on the fan to cool the room because it was set to 80. maybe it's a Miami thing to have warm rooms but we're from Ohio where we keep our summer thermostat around 65.
I like it when I received my car after 50 minutes so that I could get to my meeting. I liked it when I left the unapologetic staff who just shrugged when I wonder why my car hadn't arrived after I had properly followed their recommendation that I call 25 minutes early to get my car...it took 50. I liked it when I left the counter at check out after explaining that my linen STUNK of BLEACH . I COULD BARELY SLEEP THE STENCH OF BLEACH ON ALL OF THE LINEN WAS SO STRONG. I FOLLOWED THE RECOMMENDED PROCEDURE OF CALLING 25 MINUTES EARLY TO GET MY CAR AT CHECK OUT. IT TOOK 50 TO ARRIVE AND I ALMOST MISSED MY MEETING. THE ROOM WAS SMALL, OVER PRICED NO VANITY NOT EVEN A LUGGAGE RACK AND THOSE IRRITATING WIRE HANGGERS YOU CAN REMOVE WHEN YOU ARE TRYING TO HANG CLOTHES, IN THIS CASE WHILE WEDGED IN THE CORNER OF THIS TINY $500 ROOM. THE LOCATION WAS PROPOSED AS NORMALLY COSTING $1000 PER NIGHT. I ONLY CHOSE IT BECAUSE OF PROXIMITY TO A MEETING. THE LOBBY WAS EQYAL TO A POOR QUALITY HIGHWAY MOTEL.
I liked the hotel in every aspect. I will definitely come again... Valet parking...a bit too expensive and longish wait....
The staff is amazing and was really helpful.
Everything valet $36
The customer service was great and very comfortable beds Just a lil out the way from south beach had to take a lot of car services
Hotellet hade ett bra läge , fin gammal design , bra reusturang,fint poolområde,lungt och tyst . Frukosten var usel bara kaffe och kladdiga bullar och kletiga kakor . sen städning av rummet omkr kl 1600
Läget var hyfsat bra, promenadavstånd till nöjes och shoppingkvarteren i South Beach (c:a 10-15 min till Ocean Drive) Lugnt trots läget. Äldre hotell med viss charm. Frukosten var värdelös, enbart kaffe,te och koncentrerad juice samt muffins. Sängarna kunde ha varit bättre,inget för den som har ryggproblem..
Mysigt och nara till det mesta. Inte splitternytt direkt men fungerade bra.
Beautiful place Expensive parking, if you staying in the hotel the parking shouldn't be so expensive
For a hotel right on Miami Beach, the Riu was surprisingly quiet. The bathroom didn't really have a door, just a frosted glass window that didn't totally close. Even though it was just me and my wife, the lack of privacy was weird. The room was definitely a little grungy, and smelled musty.
Loved the shower I would of liked to have drawers in the room.
Nice location to Miami beach, awesome roof top infinity pool but apparently anyone off the street can use it. Room floor was filthy, lots of dust balls around the edges and corners in the bathroom. Walk in Shower with no door has barely enough glass to keep water from splashing out to the rest of the bathroom floor. You get 2 complimentary bottles of water in the mini fridge, however the bottle cap seals were already broken, leading me to believe that they were refilled used bottles!
Euro style, pleasing to the eye. Room was comfortable and we had everything we needed (except for one day when they failed to leave us bath towels). Food availability is a little lacking. We went up to the pool on the top level where we heard we might get lunch. Person shows up once in a while to take your order. Salads and sandwiches. Took a while for it to arrive. Breakfast buffet for $19 was fine. No restaurant in this hotel so you have to cast about the neighborhood for dinner. The bartender at the AC recommended an Italian place a block away that was very good: Cantina 27. And there are restaurants in the Miami Beach Edition hotel across the street. Can't speak to their quality/value. We did not use the TV so can't say anything about that.
I was accommodated in every way. The staff was very friendly especially (Adrian) hope I spelled his name right. He was very attentive and a great bonus to the stay I didn't like that fact that you aren't allowed to use the fridge for personal items and we were locked out of our room before checkout
We chose Casa Claridge because they support local artists and have a great display of artwork. The rooms are very comfortable, too.
Casa Claridge, like I stated in my title is practically a home away from home, except of course with the Beach being a block away. The amenities, staff and location are all top-notch. We needed an iron and ironing board as well as a crib for our infant daughter and at the drop of a dime, it was hauled up to our room. When you check-in, the complimentary champagne is a classy touch! Would definitely recommend. Cheers!! We would've like to have windows in the room, that Actually open and closed. Especially in the bathroom
Comfortable and clean room close to the beach Friendly front desk staff Restaurant was VERY slow; The beach umbrella/chair guy looked and acted like a meth head Was triple charged for the room - still trying to work this out Our room had a view of a construction site
We enjoyed our stay. It was comfortable and relaxing. It was also close to the beach! We wished they had better parking accommodations (only valet). We could hear other visitors at night through the walls and floors. There was construction occurring within the hotel during the day.
access to Faena beach. adorable rooftop terrace and clean beautiful room
Michael, from the staff was excellent and attentive, and personable. All staff was very nice and welcoming but Michael, went above and beyond in the morning for us! Very cute hotel, rooms were clean, decor was beautiful loved inside and outside of hotel. Rooms were very spacious for two friends! No pool, but did provide towels and beach chairs, and because I arrived late at night we didn't get our complimentary drinks upon arrival.
Adrian who is the bell hop was the nicest guy I have ever meet. Late check out upgraded us to a suite Cool art work the coffee was not good
We were welcomed by amazing staff including Chris who helped us become familiarized with the city! The private beach was only a 2 minute walk and restraints were about 5-10min walking distance. I would recommend an uber if you want to go further south because it ranged only $5-$7 a ride. Last, my favorite part of the hotel was the canope room! Very relaxing environment for anybody to get work done or even conversation. Would recommend to a friend
Great job by all of the staff; excellent comfort, tasty food. Cool lobby and bar. Just a fantastic spot.
Excellent staff + good value + good beach access + great location Thin walls (could easily hear people next door) + hard bed
Parking is $55 per night. That is absurd.
The hotel looked like it had recently been renovated and everything was fresh and modern. The bedding and pillows were very comfortable and the bath towels were soft and nice and large. It was very nice being right on the beach. Oscar and Lesmar at the beach were very friendly & attentive. I had a long wait to check in, only 1 person doing check-in. The resort fee of $20 per day didn't include umbrella at the beach; and the fee is even added on for check out day when you have to be out by noon. Drinks were so expensive and not even very good. Also expensive valet per day charge.
Really chic rooms, almost like a W. Helpful front desk staff. Great restaurant. Generally cool and stylish design (unlike most other Hilton). Outside the front desk and the beach staff, service is a total mess. We couldn't get soap in our bathroom after calling twice, staff in restaurant forgets orders and is not attentive.
Liked the beach, beach chairs. Having to pay a resort fee on top of expensive room rates. Having to pay $19.00 for an umbrella. Did not clean one of the rooms one day. Asked for extra towels, did not get them. Drinks were expensive & could not taste the alcohol. Buffet breakfast expensive $25.00
Our rooms were not available when we arrived. They had been sold. It was late at night. We waited over a half an hour before we were even acknowledged. We had to insist on rebooking us to an equivalent hotel. The process was a disaster and caused us to stay up until almost 2:30 AM. We had to negotiate with the new hotel at check out, to avoid additional charges. Hilton finally covered the expense.
I absolutely loved the beach being right behind the hotel. It was wonderful to just relax on the beach. The staff was amazing, especially Oscar, he was so wonderful! The staff was great and very accommodating It was a bit pricy for the valet (38$) and the resort fee (20$) I didn't like how expensive it was for a drink. Like seriously 6$ for a soda?!?
loved everything about it the view walking distance from the beach happy hour great staff and helpful bathroom lighting was incredible
Brand new hotel. Beautiful views from the balcony. Great beach. Valet damaged my brand new camaro. Management was indifferent. They didn't believe that it was the valet because I had driven away after checkout.(valet had the door opened as I approached the car after checking out and they closed it when I got in) About five mins later I pulled over to get something out of my trunk and saw that the driver side door had been badly scratched. I immediately returned to the hotel and filled out paperwork to file a claim. Management was supposed to contact me after reviewing the camaras...and I've heard nothing. I would not recommend this hotel to anyone...sorry but I would expect a hotel like this to treat their patrons better.
Great location, we had direct access to the beach. The staff was excellent, specifically Ricky he was a great help. Overall great hotel I would definitely recommend it to anyone.
Bra aircondition, schysst rum, städat, renoverat och bra standard på pool. Hotellet var helt ok, personalen är som alltid i Miami lite laid back men alltid trevlig. Rummet städades inte varje dag vilket var lite synd men man klarade sig.
Mysigt runt poolen och innergården Lite operonligt vid incheckning och ut.
Hjälpsam personal. Hotellet ligger nära busshållplats till flygplatsen. Förstärkt kontinetal frukost (juice, flingor, oatmeal). Promenaden till centrum kan ske längs havet (gångbana). Ganska liten pool. Det tog ca 40 min att gå till art deco-området.
Närheten till stranden, mycket fina rena rum. Detta hotell tar emot barn under 18 år även om det står att det inte gör det, inget störande för vår del. Tråkig frukost, saknade youghurt tex, mer fikabröd än frukost. Ibland svårt att förstå personalen som säkert hade spanska som modersmål istället för amerikanska !
Trevlig och tillmötesgående personal. Väldigt högt ljud från AC-anläggningen
The staff at front desk n bartender victor Housekeeping is horrible they don't clean your room they just straighten it up. I had to tell one of the ladies to clean the toilet just don't flush it and the majority of them don't speak English so they never understand what you're asking tgem
Location Poor customer service, first room they gave us was dirty. Staff seemed tat they didn't care
Front desk people and valet very polite... ...Other people working there, not so much. If you are a Hotel employee of no matter what you do, you have to make all the guest comfortable. Let them ride the elevator first for example, or let them go first through the hallway (specially if the guest has suitcases or bags), don't try to cut them off.