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I had a very pleasant stay, the staff was amazing. Nothing
Great location, friendly and helpful staff, spacious and clean room, very nice facilities (indoors and outdoors), renovation of reception area a major improvement.
No music on pool area
The hotel was beautiful ocean front view balcony view.. Very close to ocean drive an Lincoln mall rd. We really didn't need a car.. O yeah right on the Beach.. They have beautiful outside water plaza where I got on my need an she said yesss ATTN we were notified before our stay way before our stay there would be construction but how would I know I'd get the room right next to all the banging and beating
Location, layout Drilling & hammers right by my room at 7a. I can understand 10a. For those from Ca this means it started at 4a Partying, LOUD rap music , yelling from balcony on my floor. I complained and NOTHING was done
Hotel is good but pricey for its accommodation .building is little old . Beach is too far from hotel. Bathroom is small for the price paid for room
Pool area was beautiful, and open 24 hours! Love how the hotel was right next to the beach. Staff was very helpful and friendly. Price of food and drinks at the pool / beach was expensive, but it was what I expected when booking the hotel. Beach chairs were included in the resort fee, which was nice, but the fee didn't include a beach umbrella with the chairs...the umbrella was an extra $25 for the day (and we absolutely needed the umbrella because it was so hot outside).
the hotel amenities were fine, meals were good not exceptional. pool is nice as is beach access. i don't recommend for a vacation setting. hotel is very large, busy - not relaxing for a couple. Lacked the intimacy and romantic touches of other hotels catering to vacationers vs. business.
I loved the hotel was right by the beach The amenities including the spa, banana boat, beach chairs and excellent customer service
Location Under construction; noisy
Had a great time very understanding staff and food prices were good at hotel lounge and restaurants
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
It was literally a dream, best hotel experience yet! Nothing! I wish I could've stayed longer
The best hotel a block from the beach with great accommodations and value. The elevator was extremely slow
Everything Pool closed at 9
Great location, very comfortable stay. Everything was within walking distance -- food, shops, and of course the beach. Staff was super nice and helpful. Worth the $!
Location is great! Price was fair. Rooms are small and walls are thin. Room service also lacks a bit.
Decor and bed So noisy ...thin paper walls and doors.. No sleep at all. They also gave me wrong information for parking
there was an incredible rooftop pool party. Nunlike I've ever seen before. DJ's best in the world. The only thing that I didn't like. Was that I had to leave!
the hotel is really nice and staff work hard to make your stay awesome The elevator on my floor was in and out of service about three or four times during the three day stay , it just made it difficult to get to and from the rooftop pool ... And the room service food portions are small based on the amount charged, and the person taking the order seemed to have a bit of a attitude one night
great location. rooftop pool is great. delux room?! not so sure we got one. f
Great location to get straight to the beach. Walking distance to Lincoln Rd, Washington Ave and Ocean Dr!
design The hotel is far from beach, very laud tonight from the bar and pool.
We loved the location, the view from the pool area - sunsets were amazing. Loved the unusual, different decor of the hotel; staff was very friendly. Check in was a big disorganized but still ok. Biggest complaint was the high price of the room that included basically just the room. Additional $40/night for parking; additional 'resort fee' which we have yet to figure out what that covered as the only 'resort feature' was the pool and most hotels include that in their overall room fee. We had a king suite and it had a full kitchen; however, you had to RENT dishes and utensils and even dish towels. That is unheard of in my opinion. Any hotel I have ever stayed in that provided a kitchen also provided basic plates/utensils/dish towels. LOVELY hotel but overpriced for sure.
Wonderful posh luxurious hotel in south beach Miami. lovely pool with around the clock bar service. welcoming staff ,everything is ready for you to enjoy your stay. we left few things during a quick check out ,they sent them back to us ASAP. 1- painfully there is not even a penny complementary stuff you need to pay for even a glass of water!2- No information regarding the inside USA calls (they call it long distance calls and the price kills! even if you call someone in next door state)
Very friendly staff, beautiful pool. Our first room was very dirty and second room (which was an upgrade) was still not great. Couches were stained, dirty sheets, bathtub and bathrobes. pool bar is expensive.
Booked a Bayview Studio, for a family of four (2 kids). Excellent views to downtown Miami and the Bay. Very spacious room, with interesting decor. Excellent restaurant, fusion of of Cuban with Asiatic cuisine. Very good pool area, too (swimming pool heated). Very friendly personnel in the restaurant and the reception, as well as the housekeeping staff. Ideal place to get the relaxing and glamorous atmosphere of the city. The room's door was poorly isolated, therefore there were some noises coming from the corridor (we stayed at the hotel at a weekend with parties organized each evening/night). Parking is exclusively valet (charging an quite high daily rate), with little choices for alternative parking around. The minibar is a kind of a mini-in-room-shop (selling T-shirts, souvenirs, toiletry, etc.). No free WiFi.
Great hotel to spend some days to relax and be quiet. We came just one day after a 1-week trip to ny and it was great to rest a little. Baby friendly also. Great sunsets at the pool.
Stylish, nice sunset panaroma Very arrogant and not really competent staff; thanks for getting the 3th (lowest!) floor out of 17 floors even after asking especially for a high floor room in the reservation ("no chance, but the tower suit is still available with a little rate change from 445,- to 3.500,-"); everything in the hotel is completely overpriced: restaurant, poolbar, parking, even the internet has to be paid (ridiculous!) and so on...
Very nice people. Courteous service. Jasmine was great serving our brunch.
Good quality hotel, with great fusion restaurant Location from south beach
The pool area was fantastic. Upgraded us to a suite!
Hotel Victor is in prime location mid beach, great new Mgt! Possible price barrier...
Good staff, excellent location, nice rooms, free bikes, steam room $25 resort fee. Breakfast was ok but not great.
The pool was great and the beach was really close to the hotel and the food was excellent but expensive overal rating good Unexpected bill when checking out not fare !!! They said free wifi but I pay to used it at the end
The location is great especially because no buildings across the street, just beach access.
The Hotel Victor is located right in the middle of fun Biking, Bikinis, boozing and dancing till dawn but and what a big butt South Beach has, bring your money, valet $40 a night drinks there magic number is $20 a drink and 20% added to everything courtesy of the people that don't know how to tip... So bad service is the norm because they get paid ether way. But no were on Earth will see the eclectic mix of people just wanting to have a good time, then in South Beach Nothing Works when you pay $300 a night and cant take a shower because the shower is plugged FAIL. Or go to have a soak in the Roman tub until you turn it on and it spits nasty bits of the last people that used it out FAIL Or the Ac vents are so plugged that it took 2 maintenance people 2 days to get it right FAIL. And the worst part is they have your money because you used a new service and paid up front wont do that again FAIL FAIL FAIL. Spent $1000 dollars in 2 day on room and did not get to enjoy it Priceless NOT!!!
Room was setup well. TV install on wall was slick & well-done. Free breakfast each morning was convenient and saved us money (croissants, muffins & high-class coffee). Pool & view were unbeatable. Staff was very polite and always available. Best place I've stayed in in South Beach. Three of the lights in the room did not work.
Trevlig personal,safety box I receptionen, har ett systerhotell brevid om man gillar att partaja Lyhört
Mkt servicevänlig och trevlig personal som verkligen fick en att känna sig välkommen och som gärna bidrog med tips om upplevelser. Perfekt placering mitt i, i vårt tycke, bästa kvarteret och bara ett kvarter från stranden. Bra frukost i trevlig miljö. Ok rum och poolområde. Lite hög ljudvolym vissa nätter då hotellet ligger i "aktiva" kvarter. Dock inget stort problem
Bra hotell i gott läge. Mkt besviken, enligt klagomål framfört per telefon till er medarbetare Karin den 29 deceber kl 11.40, att det inte tydligt i min bokning framgått att det tillkom en skatt om 13 procent på den totala kostnaden. Karin påpekade att det framgått i det finstilta, något som man inte ser någonstans i efterhand. Jag anser att ni vilselett mig och andra kunder (hotellet erkände att det var så, och utreder just nu ärendet) med lydelsen; "total kostnad 399.75 dollar". När man går in på min bokning med kan man inte se att det skulle tillkomma någon annan avgift, inte ens under villkor. Jag vill nu 1. Att ni noga utreder detta ärende för att andra kunder inte ska bli lika besvikna på er tjänst. 2: Att ni betalar den mellanskillnaden till oss. Mvh Marcus
the room was fairly clean and the cleaning crew was helpful. The front desk staff was rude and gave us attitude when we complained. When my husband called at 1am in the morning to say the music is so loud that our floors are vibrating, all the receptionist offered was ear plugs... Seriously. The pictures online are really updated because the lobby and the pool area were really old and dirty. The roof deck was not even open, the only place to hangout was pretty much the restaurant which was super expensive. Definitely not staying here EVER AGAIN.
In the middle of south beach. Great service, front desk was very helpful. Clean comfortable rooms. Not for older couples or families, this does not include me but it is a forewarning. I didn't know gratuity would be added automatically until I arrived at my first day. But I was advised on the first day. The cleaning ladies were on time and did a great job, so gratuity was worth it.
i loved the location it was in the heart of south beach, also loved the pool area and how lively the hotel was. i didnt care for how pricey everything was
Location was great! Breakfast was okay. Ocean 10, great Resturant service, connected to hotel. We tried getting beach towels twice, they were out. Didn't have more than one bath towel in the room, needed more before shower. They never came. 2 different service fees $22/day which really is $44/day.
The only thing I liked about this hotel was the location. It's across the street from the beach. On Kayak this looks like a beautiful luxury hotel, but quickly upon arriving you realize it only looks like that from a distance and they have an amazing photographer for their site photos. Kayak was great but Breakwater is a sleezy lemon. Upon our arrival at 1 am Saturday we were tired and eager to get to our room. The receptionist strongly persuaded us to upgrade to a much more expensive room for $180 + tax so it would be quiet. He then proceeded to charge my card but forgot the tax so asked me to give him my credit card again so he could charge the sales tax. He also informed us upon arrival there is a $22/day resort fee but this was not stated anywhere on Kayak. Also as we were dealing with check in another guest came up to the desk and asked for ear plugs because the club music outside the hotel was too loud. And YES it was VERY LOUD. We were in a room that was pretty quiet for what it was but on Sunday night, by boyfriend WHO IS A DJ wasn't even able to fall asleep until 4 am because it was so loud! The room itself had a nice view but it had a lot of issues from lazy upkeep. The bed sheets had stains on them, the bench at the foot of the bed had weird sticky dirt marks from removed tape stains, the bathroom tub was worn down cracked and stained (didn't use it unfortunately because it looked so gross), and the shower floor was cracked. Using the TV was also a mess. The remote didn't work and no channel guide. We tried multiple times to dial the front desk from the hotel phone to have these addressed but the line would disconnect every time we hit the front desk or 0 button. Not sure if they don't want to hear from you, the line is inundated with calls, or something was wrong with the phone. The staff has not been trained to be friendly and welcoming to their guests. They view us as a bother and just want a fast interaction so they can quickly move on to the next opportunity to make money. The waiters/waitresses at the front of the hotel in the morning were more concerned with snagging passersby (as every other restaurant on that street) for business than greeting their current guests eating breakfast. I said good morning to a few of them and received very cold and snobby responses. They didn't make eye contact with me and didn't offer any interaction. So rude! One day I was using a computer in the lobby and a manager was severely scolding a server right there in the lobby for doing something that wasn't appropriate. She was very nasty and mean to him, and the one way scolding went on for literally 10 minutes. It was so unpleasant and uncomfortable to witness that as a guest. The employees should have a private area they use for this kind of thing, not out in the public lobby! This hotel is appropriate for frat boys/college aged kids that want to party hard, trash rooms, and recover on the beach afterwards without making much effort in getting there. We were paying over $300/night for this room and it's evident the Breakwater heavily relies on their location to make visitors happy and turn over business quickly, but does not put in any other effort. Definitely won't be staying here again. :(
Location was great and I was impressed with the renovations. Very nicely done. I could hear people walking above me. Their footsteps caused light fixture on my ceiling to rattle and both sounds were a bit annoying late at night. Breakfast was pretty bad. Everything was cold, in using the eggs, sausage and French toast. Also the total bill is a little more than what I thought I paid. The resort fee is included in the initial bill, without tax. The resort fee,with taxes, is actually charged at check out, which made my total about $8 more than expected.
Location and staff. Place is dirty. Stayed there in the past around 2 years ago and had a great experience. Place Has not been kept up. Rugs dirty, bathroom wall stained with something I would rather not mention. When checked in was told we got upgraded to Penthouse at no charge. Penthouse was old, dirty, filthy rugs with hot tub that did not work. Really??? Not an upgrade but a way to get someone in that room no one else would take. Declined upgrade and demanded the room we booked. Great location and staff but dirty. Also toiletries not replaced daily. Bring your own supplies
Bra service alla var hjälpsamma.Rummet vi bodde i var tyst och lugnt.
Vänlig och mycket hjälpsam personal som såg till att ordna alla små extra saker man kan tänka och önska sig! Rena och fräscha rum. Fritt internet. Hotellets restaurang Wish är fantastisk! God mat, underbar miljö under bar himmel och kanonservice! Takpoolen med bar är ett skönt häng! Fitnessrum med kanonutsikt! Något små rum och badrum.
Vi bokade resan via booking.com och fick en billigare pris än normalt. Det var verkligen värt pengarna. Hotellet ligger väldigt centralt, både nära strand och uteliv/restauranger. Rummen är helt ok och gratis wifi på allmänna utrymmen. Att rekommendera.
Trevlig, hjälpsam personal, Mycket bra läge på en mysig gata med restauranger. Rent och snyggt för att vara budget. Livligt på nätterna. Bäst att be om ett rum mot gården. Öronproppar är bra.
Mycket bra läge, fina rum Se till att vid bokningen fråga efter ett rum som inte har fönster mot Espanola Way - utan ett fönster mot gården är det mycket svårt att sova på nätterna. Valetparkeringen långsam och omständlig.
Centralt läge, med en härlig bilfri gågata utanför. Prisvärda rum och bra bemötande av personalen.Passa på att hyra cyklar och se Miami från cykelsadeln. Cityrundturen var också prisvärd, hoppade över båtrundturen. Musiken kunde störa vissa nätter. Parkeringen var billigare i grannkvarteret.
Hotellet låg mycket bra. Nära till shopping, strand och restauranger. Lite bättre städning kunde det ha varit samt det hade varit trevligt med någonstans att sitta i rummet.
Great location Very convenient Quiet Great staff The coffee maker wasn't convenient to an electric outlet
Location, cleanliness, interior design, customer service and price.
Location was good as it's close to everything South Beach has to offer but that's about it. The hotel rooms are extremely small and cramped and they tried too hard to make it look trendy and there is no full wall or glass between the room and the bathroom so not only can you see the person in the bathroom using the toilet but you can also hear every air biscuit they let out, every wipe and smell it. I mean cmon, first you have tiny rooms that I would expect in a 3 star hotel in NYC but how can you put people in those tiny rooms and leave a completely open bathroom with no walls or privacy... smh. The service was also rough, I think the girl who checked us in said her computer crashed 4 times and we had to spend about 25 minutes checking in which should have taken about 5 minutes. The checking stations had older laptops, they got this whole hotel completely wrong and I would never go back.
We just stayed overnight, and arrived very late. Front lobby was open late (great!) and check-in easy. Valet accessible right in front (great!) Clean, fluffy linens (great!) Hotel not noisy (great!). Staff very helpful (great!) And, you're right on South Beach (great!). Didn't get to the pool, but it looked nice from the window in the dark (oh, well). Old elevator is cool, but some instructions for those of us not born in 1855 always appreciated. Valet parking $35 a day, but hey, it's Miami, and we didn't helicopter in. Typical narrow room/layout for the 1920's. They do a good job with space saving, though. Doesn't bother me, but might bother some. Also, the hotel front is easy to miss at midnight. We drove right by it, and we weren't inebriated.
perfect location, quiet even close to ocean drive ( a good quietness policy to sign at check in), nice little pool nothing
Very clean, friendly staff, great food and comfortable accommodations. All around a great experience. Pool was small but nice
Beach towels and chairs are included, the location was perfect and the restaurant, although expensive was excellent! Nothing
The hotel was great; service was top notch; i would absolutley recommend this hotel to someone looking to stay on ocean ave...location is in the middle of everything there is no pool, however the hotel provides outstanding beach ammenities for free (great comfy chairs and towles) The valet service was the only bad part of my stay at the pelican. i was told to call for my car 20 minutes ahead of when i needed it. It took an hour on one occasion and 45 minutes on another. I recommend that if you have dinner reservations call an hour in advance for your car.
The room was nice and clean. N/A
Location of the hotel is brilliant, bang in the middle of SoBe, the deco and names of the rooms are brilliant and innovative, love the fact that they leave next day's weather prediction and choclates on your pillow every evening Rooms are small
Staff is friendly and helpful. Rooms are too small.
Excellent location. If you want to be in the middle of the action this is a great location Rooms could use some updating. Most of the street noise was filtered out but there was more guest noise than I would have expected. Décor is definitely eclectic. They had incense in the hallways which was very strong - gave us both headaches.
Loved that they gave free breakfast and two free drinks during happy hour. Plus the beach was across the street. The room was very small and outdated. The a/c wall unit was very loud and would walk you up when it would turn off and on. Was hard the adjust the shower to a good temperature and every two minutes while talking a shower it would go from cold the very very hot real fast.
Interesting and quirky decor. Very good shower, comfortable room, surprisingly quit given its location. Staff friendless. Breakfast surprisingly good Parking is a hassle, can get tiring walking through an aggressively marketed bar/restaurant to get to your room. But pretty much every hotel on the strip has those issues
The staff extremely friendly. The hotel very clean. The decor of the room was tasteful. Beach front a plus, free towels to the beach and 2 chairs at the beaching waiting on you. Great experience and would recommend to friends. No pool in the hotel.
Excellent service. Nice and warm staff. Delicious food. Check in & check out fast and agile.
Great hotel for the price. NO BUGS!!! Everything was great except the bed. The bed was really HARD!!
Very happy with the location, room service, food, staff. Nothing
The location is excellent and the staff is very nice. The room we stayed in was very comfortable and spacius. If we come back to Miami we will probably repeat this hotel. We liked everything. It helped to have a great time in Miami.
Great hotel even though some facilities were not available due to refurbishment, we were given a free upgrade as compensation with a roof terrace with jacuzzi
The best was the PH jacuzzi balcony
very good location, confort big rooms, pritty hotel staff