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Bra med internet på hotellet. Det tillkommer avgifter som man inte ræknade med. Vi kunde fått lite mer info av personalen nær vi kom.
Ligger centralt, inte dyrt, fint badrum och bra sängar. Airportshuttlen kom inte som utlovat , smutsiga handdukar I badrummet, receptionist som var ogästvänlig när vi ringde ang airportshuttle. För hög musik I baren.
Närheten till beachen. närheten till restauranger och shopping. Vacker omgivning. Det mesta man behöver på ett hotell. Litet minus var; ingen restaurang.
En mycket dålig erfarenhet. Bilder på hotellets hemsida motsvarar inte vad man får. Detta är inget mysigt hotell som håller en viss standard. Hotellet är mycket lyhört. Hög musik spelas av DJ från till 17 till 00. Det finns ingen värme vi bodde på hotellet under den period då det var mycket kallt i Florida. Vi sov med kläder på, vi blev nedkylda och sjuka under vår nästa semester....Shelly kunde inte betala tillbaka pengar för vistelsen då de menar att vi bokat via er. Vi önskar därför pengarna tillbaka från er. personal är inte utbildad inom service. Vänligen kontakta mig på telefonnr: 0707315888.//MVH Anna Wilzén Nej....Personal verkar inte utbildad inom service.
The location and the breakfast. We arrived at 4pm and while there is no place to park we were lucky to be able to pull up in front of the hotel while we checked in. During the check in procedure we were informed there would be a $30 per day valet parking fee and a one time $13 and some change resort fee which covered wifi, breakfast and a free glass of wine per day. Our room was incredibly small and overlooked the street. Part of the bathroom had been updated. It was basically rectangular, two double beds (one saggy), with a closet on the right and the bath on the left. The bath had a mini toilet and a single shower. During showers the water would alternate between scalding hot and barely warm. There was ONE hook on the door and no place to hang towels. The room had a tv stand with two drawers and one night stand between the bed. (TV was the big old kind seriously?) A luggage rack would have been appreciated because we had to keep our bags on the floor as there was no good place to put our clothes and toiletries. I did like that our windows swung wide open. On the second night that people directly above us made a racket and I had to call the front desk four times. Each time they got the people upstairs to quiet down but an hour later they would start up again. There is no pool or sundeck. You can walk a block to the beach and rent beach towels for $7 per towel which is ridiculous because the towels are only bath size. You can buy a beach towel for that much, After $380 for two nights and fees of about $90 for parking and resort fee and taxes I feel ripped off. When we left one of the employees brought our car to the street about 1 block from the entrance. We asked him to bring the car closer and he didn't say anything, he just gestured to us with the keys trying to hand them over. Really? Finally we got him to bring the car closer. No one helped up with our bags. I will not stay there again.
Contrary to what many of the reviewers have said, the South Beach Plaza Hotel was very nice. The facility is well-kept and neat. The courtyard between the two buildings has a variety of interesting plantings, umbrellas, tables and chairs. My room was in the second building, on the other side of the courtyard from the main office/bar area. My room was completely remodeled, with the exception of the walls themselves. The room was clean and comfortable. This is a very nice hotel, near the beach and other points of interest. It is not super-luxury, but it is a well-kept older hotel. The price seemed a little high, but I have to admit it was the cheapest rate I could find other than at a couple of hotels that really had awful reviews! All in all, a good place to stay. What seems off-putting to many was the $12.95 "resort fee". I was told this was primarily for breakfast, but I wasn't able to be there to take advantage of the breakfast. When I inquired further, I was told it also covered wi-fi and the "wine reception", which turned out to be not really a reception at all (there was no one else at the bar on a busy Friday evening when I was there!), but entitled you to one (1) free glass of wine at the bar. So, for breakfast, wi-fi, and a glass of wine, it all seems rather reasonable! But I would suggest to the hotel to eliminate the fee and just raise the room rates a few dollars.
The location was great. Just one block from ocean drive and about 20 min walk from Lincoln Road. The staff was very friendly especially the doorman. He was very attentive and proactive when he noticed we needed beach towels. We would stay again. Maybe some better quality pillows and a coffee maker in the room.
Front desk was so rude not welcoming ended up cancelling before they gave me a room and to be more specific on why i cancelled they were slamming doors around because my travel agency was contacting them about my booking with them so I wasn't treated with any care there The rude staff the doors being slammed around and the comments they would say about me in the other room where the manager wouldn't even come out to fix the issue with my reservation
The location of the hotel was as I expected. I've stayed in Miami Beach a number of times and location is generally more important to me. It was a short walk to Lincoln Rd Mall and a short walk to the beach. The hotel staff was quite pleasant. The room we stayed in was on the ground floor and immediately on Collins Ave. As you could imagine, it was pretty noisy. Also, the heat/AC unit in the room didn't appear to work correctly for heating. Unfortunately the stay overlapped with a cold front in Miami so it was a little chilly in the room. Breakfast was supposed to run until 10 but when we made it at 945 everything had been put away.
Was less than I expected The only thing that was good about it was the location. But the staff was great
Location Everything : rooms are awful, old and outdated, breakfast - disaster. ... Will never ever be staying there again.
Bed was comfortable. AC unit worked well. No parking - have to use their valet service for daily fee Lots of hidden fees, added over a $100 to the final bill for 2 days Laughable, dangerous tiny elevator cheap breakfast, lousy bagels Tiny child size toilet no towel rack We won't stay here again. Come to think of it, we won't stay in Miami Beach again. Overpriced tourist trap where everyone smokes in the bars.
no parking!!! overpriced
I cannot say enough about how terrible my stay was. I checked out a day early on 4/18 and am still struggling with their awful customer service as of now.
Location was awesome, if your looking for the South Beach Night life. Bar staff was friendly. Great front porch to sit on and people watch. Just a block walk to the beaches. It was difficult to understand the thick accent of the hotel staff, some extra effort to converse was needed. Bathroom was small and in need of updates. Hotel room was clean, furniture was sub-par for price of the room. Hotel is frankly old, and some of that can be charming considering the age of the Art Deco district, but it would be much more suitable for more than one night if the building received some attention and updates.
Charming rooms art deco luxury . Fancy feel, boutique south beach style. Sexy, small bar in Loby, 1blk to beach. Friendly staff. Great price. All good for my stat.
The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights
It's close to the beach. Friendly staff. Happy hour free 7-8 No hookah
Really close to beach and shopping area. Free happy hour was nice. DO NOT! Stay on the first floor, you will catch all of the lobby and outside traffic noise. No early check in.
At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.
Open bar for an hour Friendly staff Close to everything Clean I wish we had access to a microwave
Prime location, wonderful + accommodating staff, great price. Coming back in March!!! That I had to leave!
The decor of the room The housekeepers dont replace bathroom tools once they are used
Free drinks at happy hour, located on the main strip one block from the beach and great restaurants, friendly staff Lacked a little in cleanliness but nothing I couldn't look past.
I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!
Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.
Perfect location. One block off the beach. Right in the heart of restaurants and bars. The noise outside. The bars are open late and it was loud until 4 or 5 in the morning.
Mycket för pengarna och bra läge Att frukost inte ingick i priset
Läget. Dålig standard, dyrt för det man får. En av mina barn fick vänta på frukosten i 40 minuter efter det att vi andra hade ätit färdig.Vi fick betala för den frukosten fastän vi klagade.
det som var bra var maten och det suveräna läget Vi hade problem med aircondition, vilket medförde dålig sömn
Nära till uteliv och strand Rätt slitet hotell
Mkt trevlig serviceminded personal, bra läge nära strand och shopping och även till ett stort utbud av restauranger. Roligt att bo i ett "art deco" hotell! Dyrt att äta i restaurangen
Our room was really nice, very modern, comfy bed. The free happy hour from 7-8pm was awesome and the bartender was really nice. Overall we had a nice stay. No free parking, valet was around $30/day.
This hotel is very nice I loved my room it was so beautifully designed !! Free drinks durning happy hour at the bar in the lobby friendly staff free airport shuttle affordable hotel I would definitely stay here again!
Location was nice, they have a 1 complimentary drink every day from 7-8 PM. They accommodated our need for early check in and got us in a room by 12 even though technically it should have been ready only by 3. Overall good experience Air conditioning is hard to control in the room, it blows way to strong, so you fluctuate between really cold and too warm. Room key is a little wonky to operate.
Shuttle service is the reason we picked the hotel. The bus didn't come to pick us up. Other hotel shuttle driver came by and asked several times. We were not informed that the name of the bus is not Chelsea. Unfriendly staff.
It's in a great place! The price is always right and it's always clean! We've been to a bunch of hotels in south beach that are all Art Deco and not up dated but this hotel has a modern twist and it's just perfect!
Clean hotel with nice interior design, the staff were pleasant. They offer free airport shuttle and happy hour in lobby bar at 19:00 - 20:00 (with limited complimentary choice). It's located in a good location in south beach. The rooms were a little small and could use more electrical outlet spots. The WIFI kept disconnecting.
Location was good. Room was pretty clean. Drinks at the bar weren't too expensive. Only one person at the front desk most of the time. Not all of the people working the front desk were competent. The valet was pretty rude, but they all are in Miami. Cleaning was spotty. A little loud due to the bar next door.
Personal I likes everything about the hotel
It was cheap Dude in a backpack starts banging on the door at 0500. Security guard shows up I said it's a black dude with a backpack and security guard throws a fit bc I used the word black to describe the guy had he been blue I would have used that as my descriptive word, but he was black. As a white guy who sometimes wears a backpack I hope at some point I'm described as a white guy in a backpack✌
great location parking is expensive
Good location. Good deal for Miami Beach where most hotels are often not what is advertised. The staff was especially helpful. Thanks to Gala. Could hear all neighbors and everything in the halls
Everything was great here except the shower and bathroom, which I discussed in my negative comments. Otherwise, the decor, staff, location, etc were awesome. We had a great time here. The shower was dirty. It had mildew or mold growing in the grout. Also, the bathroom smelled like sewage, which is not necessarily the hotel's fault. Sometimes there is nothing that can be done based on the way the plumbing is set up. The only other time I have experienced this though, was at a hostel in Costa Rica. So it was a bit disappointing.
Low key luxurious
Great location on Collins close to one of the best beaches in Miami with nicest restaurants. Hotel facilities FF&E quality do not conform to the declared 4-star hotel level.
The only thing I liked about this hotel was the cleaniliness of the room and the room service. Everything else leaves more to be desired. I have booked the delux room but it was difficult to see any delux features in the room. It was definitely not the boutique hotel. Three pools looked like three small puddles, were dirty and not cleaned for days. Difficult to park even with the valley parking. No kettle in the room to make morning tea or coffee. Receptionsinst had no info about hotel breakfast how much it costs and etc.
We had a great stay in this south beach hotel. We had a penthouse unit with our own private balcony with chairs and chaises with a fantasy view. The staff was great the room was very large bright and clean. Overall a great time. The bar was under renovation so no drinks in lobby but who drinks in the lobby anyways.
- Good location - Staff seemed nice - $20 "resort" fee they charge on top of the reservation that you can't opt out of. Plus taxes. - Smallish rooms, but decent furniture - A/C was really, really loud
This was my 2nd time staying here at the stiles and it was just as good as the first time. Very clean great staff prime location. It easily became our favorite hotel
For the size of the room it was fairly comfortable. The staff, with the exception of the bar, were very unfriendly.
Location, location, location. Room size is satisfactory. Bathroom size - great big shower made for great romantic moments. Maid service was out of the norm. They didn't hassle you daily, or at the moment of checkout. Very considerate, which was appreciative. Shower or bathroom had a sustaining odor.
Friendly staff, comfortable beds. Amenities: TINY room, missing refrigerator, mold in showers. Only two complimentary beach chairs (we had three guests). Location: Hotel is a little bit of a walk from the South Beach area where the major hotels are. There was also a SHOOTING in the alley outside of the hotel (we heard the gunshots from our room and it was confirmed later on the news). Misc.: We were also NOT told about the $20 per day "resort fee" that we were made to pay upon checking out.
Nice, small hotel; friendly staff; easy access to Ocean Drive and Washington streets; reasonably priced I had a room on the end, at the back of the hotel. It was very noisy outside, however it was Superbowl weekend.
Jag tycker att det var prisvärt med ett bra läge i Miami. Kylsystemet på rummet väsnades värre en en skörde tröska. Stängde man av det fick man nöja sig med fläkten i taket och det blev stekhett om nätterna. Ingen bra sömn alltså.
Fräscht, små rum, bra säng, TV, och bra badrum. Ganska lyhört. Endel störningar från ombyggnationer etc. i närliggande hotel.
Relaxing and romantic. Hotel was well maintained and staff very helpful.
Great staff! They lost our laundry and lied about it! well 3rd part did through the hotel!
The Astor is located perfectly for those wishing to spend some time on South Beach without renting a car. Rooms are always clean. Unfortunately the gym is very old. Also breakfast might be better in the cafes around the hotel.
Rooms clean but very basic. This hotel should never be 4 star, i'd say 2 star at best. Staff not very helpful or poliet.
I liked that this was so close to the beach. Within walking distance of a lot of restaurants as well. This hotel was one of the worst hotels I have been to in a long time and I travel very frequently. When we first got there we could not check in till four and the front desk help was more concerned about flirting with each other than getting us into a room earlier. After asking four times they finally looked and despite having our confirmation email they couldn't find our reservation. They put us in a double bed room despite having a king on our confirmation. I had a long distance race that following morning so sleep was a major need. Apparently the hotel bar becomes a dance club. They blasted music till 3 am. I could not sleep at all. When I called to complain they lied and told me it would go off in five minutes. I had to call back three more times to get it turned off at 3. I paid too much for this room to have such a horrible experience. Do NOT go to this hotel you will be sadly disappointed.
The staff was extremely friendly! Very quick in accommodating our many needs (extra sheets, towels, broken lightbulb). It was nice to have towels we can rent from the front desk for the beach rather than using our own and the fruit infused water was a nice greet when walking in. My pillow cases did not look to be clean upon arrival (makeup on one and an oil like stain on the other). Stains on the headboard, the couch in our room looked like it's been there for the past 20 years considering the extreme tearing and flaking, room was poorly lit. The cleaning staff failed to provide clean towels a couple of times but they did take the dirty ones. Overall, the staff is what made this experience nice but I would not recommend a friend here by any means.
Location is great, the hotel shows some wear and tear but for the Art Deco district nothing strange. They charged us $5 more than agreed for the "resort fee". When we pointed this out, it was corrected and we were given an upgrade to a suite. So they corrected their mistake but everybody: make sure you check the bill with your confirmation from Booking.
what i liked about the hotel is that the check in was fast, the hotel is close to the beach and within walking distance of alot of restraunts. first of all when i checked out of the hotel the gentleman told me that they released the authorization of the $50 already. i had to wait for 3-5 day and it still wasn't back in my account. The problem wasn't the $50 the problem was that the manager that i spoke to when i called was really freaking RUDE!!!. When i called the first time i spoke to a girl and she told me that they released it and i requested to speak to a manager and she clicked on me. When i did speak to him the manager was horrible, i don't know what type of people they have working there. he insulated me and said that i needed the money so bad because i don't have any money. Its my $50 not his, so i deserve my money back it took an hour to get my money back never staying here again horrible and for you information i do have money in my bank don't insult you customer at all.
Reception staff (Jorge) was amazing, so helpful, first class customer service.
Location, decor I reserved a king bedroom and i got 2 beds, no gym, no pool, no parking lot, continental breakfast very limited, dryer not working, fridge on room but not working, beds not confortable
Chris at the front desk was great as well as the doormen. They made me and my guest feel very welcomed. No complaints about this place. Will be staying in the future at this hotel as long as the price remains good. Hotel was in a great location as well. N/a
Good value for the money. Clean, great location. The breakfast wasn't good enough.
Mkt servicevänlig och trevlig personal som verkligen fick en att känna sig välkommen och som gärna bidrog med tips om upplevelser. Perfekt placering mitt i, i vårt tycke, bästa kvarteret och bara ett kvarter från stranden. Bra frukost i trevlig miljö. Ok rum och poolområde. Lite hög ljudvolym vissa nätter då hotellet ligger i "aktiva" kvarter. Dock inget stort problem
Trevlig personal,safety box I receptionen, har ett systerhotell brevid om man gillar att partaja Lyhört
Bra hotell i gott läge. Mkt besviken, enligt klagomål framfört per telefon till er medarbetare Karin den 29 deceber kl 11.40, att det inte tydligt i min bokning framgått att det tillkom en skatt om 13 procent på den totala kostnaden. Karin påpekade att det framgått i det finstilta, något som man inte ser någonstans i efterhand. Jag anser att ni vilselett mig och andra kunder (hotellet erkände att det var så, och utreder just nu ärendet) med lydelsen; "total kostnad 399.75 dollar". När man går in på min bokning med kan man inte se att det skulle tillkomma någon annan avgift, inte ens under villkor. Jag vill nu 1. Att ni noga utreder detta ärende för att andra kunder inte ska bli lika besvikna på er tjänst. 2: Att ni betalar den mellanskillnaden till oss. Mvh Marcus
The staff members were super-polite for everything! If we asked a question, they were attentive to our every need. The hotel has a nice pool and free lounges and towel service on the beach. We were close enough to the action, but the hotel is quiet.
This guest did not leave comments about this hotel.
Location ideal for south beach but noisy Not worthy of4 star rating more like 3.5 Dirty windows pillow case not put on extra pillows delivered Weak drinks Parking difficult A/C did not work TV did not work Noisy neighborhood next door to Drag Bar
Staff were friendly and helpful. It was very noisy when we were trying to sleep! Too near night life for us.
Not much... Right next door to a very loud gay club in the middle of Miami Beach Gay Pride. Did no one think to inform guests that the rooms would be extremely noisy and incompatible with actually relaxing??? View also was minimal...
Good location if you are looking for party location. Not a good location if you have kid since there's loud music downstairs and you have to walk across the busy street in order to get to the beach.
perfect location, quiet even close to ocean drive ( a good quietness policy to sign at check in), nice little pool nothing
Very clean, friendly staff, great food and comfortable accommodations. All around a great experience. Pool was small but nice
We just stayed overnight, and arrived very late. Front lobby was open late (great!) and check-in easy. Valet accessible right in front (great!) Clean, fluffy linens (great!) Hotel not noisy (great!). Staff very helpful (great!) And, you're right on South Beach (great!). Didn't get to the pool, but it looked nice from the window in the dark (oh, well). Old elevator is cool, but some instructions for those of us not born in 1855 always appreciated. Valet parking $35 a day, but hey, it's Miami, and we didn't helicopter in. Typical narrow room/layout for the 1920's. They do a good job with space saving, though. Doesn't bother me, but might bother some. Also, the hotel front is easy to miss at midnight. We drove right by it, and we weren't inebriated.
Hotellet hade ett fantastiskt bra läge med bara någon minut ner till den fina beachen. Hotellpersonalen var vänliga och hjälpsamma. Vissa av rummen hade otroligt dålig utrustning. I ett av rummen fanns visserligen garderober, men den ena saknada både hyllor och hängare, dvs bara en garderobsskal. Den andra garderoben hade bara en hängare, inga lådor eller hyllor etc. Mao fick det mesta ligga kvar I resväskan. Städningen var nog rätt Ok men av någon anledning kändes inte hotellet riktigt fräscht ändå.
Läget samt standarden var mkt bra. Be om rum en våning upp för att slippa en del av ljuden ifr gatan.
Priset, läget, kylskåp på rummet. Högljudd AC som man vaknade av