Bra läge, trevligt poolområde och bra frukost. Familjerummen är trånga. Vårt rum luktade mögel. Gamla air condition-aggregat som väsnas mycket.
Toppenläge och snyggt hotell på Collins Ave. Snyggt och bra poolområde med fräscha stolar. Ut genom grinden så är du direkt på stranden. Bra frukost, mer än vad man förväntar sig i Florida. Åker gärna tillbaka hit. Ca 5 min promenad till Lincon Ave men massor av restauranger och shopping. Wallgreens runt hörnan med fräscha sallader och solkräm. 10 min promenad så är du på Oceans Ave. Parkeringsmöjligheter obefintliga, 29 dollar per dygn valetparking. Trångt och stressigt utanför vid avlastning när man kommer med hyrbil.Ca 15-20 min promenad ner till 9th street med Collins Ave shopping om man tycker detta är jobbigt.Lite ljud från restaurang rakt över gatan men detta slutar senast 00.00
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
Great pool, great service, classy crowd
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
Bra placerat,i Miami beach ,nära till allt mitt rum på 4 vån hade utsikt till andra hotelet 5 meterv ifrån,så utsikten var 0.
The location is good. Next door to Religh Hotel and right on the beach. The hotel is very rundown, however the price reflects that. When checking out they had charged us for drinks in the bar that we had not consume and also for on night extra garagefee... not good.
Läget - nära till strand, restauranter och affärer på Lincoln Road och Ocean Drive. Poolen Mycket små rum och väljer du ett billigare alternativ av rum får du utsikt in i nästa hotell.
Prisvärt, bra läge
The resturants. delicious food. The service at the pool wasn't great could be a lot better.
Food Shows very poorly, everything seems worn and in need of replacement
Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you! Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.
The hotel as such has everything it needs to be a heaven of quitness and luxery located in a nice part of Miami Not nice to stay there in a WE because than all they attention goes to the parties that are organised in the hotel. Hotelguest don't feel welcome any more at those moments. Families with kids even can't use the swimming pool in the WE ans at the beach they close at 5.30 pm !... During the night you're awakened regulary because of the noisy party guests, returning to their room. Conclusion: nice hotel from mo. till friday afternoon but otherwise, stay away there when you're whth kids !
Location Old bed , not comfortable
Everything exept the noise It is not a hotel; It is a discoteque with rooms.It is impossible to sleep.
The beach Had smaller room from what we were told paid to upgrade
I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor. Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.
All around great staff Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.
It location is great and the beach is lovely right out front. The rooms are tired and need a refresh. The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.
It's a very nice minimalist Hotel. Extremely expensive in the amenities like parking and brakfast no
Great location, nice pool, good restaurants, fun/clubby scene Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!
Läget var kanon, rummen mindre standard. Det var väldigt lyhört, man hörde i stort sett allt som skedde utanför, samt även all konversation ute i korridoren.
Fantastiskt läge och trevligt med lagom servicenivå. Man kan låna grill och ha barbecue på stranden.! Enda nackdelen är att stranden är mycket långgrund och lite sunkig botten. Dock barnvänligt
Läget Dåliga sängar, dålig dusch
Läget var mycket bra med restauranger och shopping på Lincoln Rd. som låg 50 meter bort. Det var heller inte långt till Ocean Drive och stranden. Nej
Mycket rymligt och ljust rum. Inte alls så lyhört och störande omgivning som beskrivits i tidigare recensioner.
Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;
The service was great! The staff made our stay fun and carefree. Clean, updated rooms. Fun atmosphere and a great location. Highly recommended.
The Hotel staff support Nothing
Very nice pool. Hotel staff was friendly. Booking.com price was different that what I was charged at hotel. Hotel charged about 30 bucks more a night.
The cuisine at the restaurants was delicious. The pool was beautiful and the beach access a plus. The rooms were well decorated and the staff friendly. The location was also great. The rooms were small and there were not black out curtains. So, between the "thin walls" (hearing the cleaning staff banging around in the morning) and the light coming into our room, it was hard to sleep much past 7am. The price for drinks was extremely high and I did not appreciate having 19% added for gratuity before I even had a chance to evaluate the service.
Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.
Price and location Small elevator
Staff was outstanding - particularly te front desk team! Restaurant menu was limited and the food was below par.
The bartender was extremely informative, professional and mad very good drinks. Happy hour was nice. The elevator broke and we were stuck for 15 minutes. Also the towel rack in the bathroom broke, however it was promptly replaced. I was incorrectly charged for room flip flops, it was also promptly corrected.
Läget, service, atmosfär Lite slitet, lyhört, små rum
Närbeläget centralt hotell "mitt på stranden" - bekvämt och nära till allt man kan önska. Trevlig personal och handdukar, solstolar etc ingick i rumspriset. Om man önskar äta och dricka på hotellet var menyn ganska begränsad och prisnivån lite hög.
Läget på hotellet var bäst. Nära shopping och restauranger och bara några kvarter från stranden. Frukosten var ok. Det var mer än bara toast, men inte mycket mer. Priset kändes lite högt, men på det här hotellet är det läget man betalar för och inte standarden. Egentligen inga större klagomål, men som sagt; det är inte toppstandard direkt. När vi skulle ckecka in så hittade de inte vår bokning, trots att vi fått bekräftelse från booking.com. Var felet låg vet jag inte. Som tur var hade de ändå lediga rum. Ingen utsikt att tala om. Endast englasfönster vilket gjorde att gatulivet hördes in på rummet. Men eftersom hotellet inte ligger mitt på festgatan så störde det ändå inte, sov gott hela natten.
Bra läge och ändå lugnt område. Trevlig personal. Mycket bekväma sängar och en helt OK frukost med bagels som man fick rosta själv samt mjukost. Helt OK kaffe för att vara USA standard. Det var svårt att ställa in temepraturen på vattet i duschen. Samma fel i båda rummen.
geat location, excellent staff and good facilites, including breakfast. not the most luxurious spot in SB but great for business travel.
location in proximity to South Beach
Some new staff very helpful. More experienced staff not as helpful. Hotel Lobby needs remodeling. Old and run down. Non-smoking room had been smoked in.
The location was perfect for a spring break aadventure. The doors didn't block any noise, i could clearly hear people in the hallway and they were doing some construction all Sunday morning.
Perfect location at South Beach. Walking distance to Ocean Drive, Lincoln Road and the art deco district.I had room 307, which is one of the delux king rooms in the arched part of the hotel. A great room. Quiet even though it faces James Ave and Lincoln Road. Bathroom is on the small side as others have mentioned, but this did not bother me at all. Free use of guest computer. The pool and the pool area was nice. I will return to this hotel when I get a chance. It would be great if they could change out the old TV with a flat screen.
The building, decoration, cleanlinessand, staff and location. The size of the petite room: it was miniscule.
Although I had booked a petite room I was lucky and was upgraded to a beautiful room. Very convenient location.
Location. Room was also nice. Nothing fancy, but nice. Modern and simple. My shower didnt work on the day I arrived. But they promptly fixed it.
I like the hotel location, staff and their hospitality at accomodations our requests Food at the hotel was too costly
The location is excellent and although it is an old hotel the room quality is very good. The staff were very friendly, welcoming and helpful. Checkout is at 12 noon, the hotel allows you to continue to use the hotel facilites (eg pool) but there is a lack of shower facilities available. Coffee maker in the room would have been great.
Location, location, location. Overpowering cleaning/chemical smell in the lobby.
The decoration of the lobby, the swimming pool, the location of the hotel The room a bit small
Beautiful art deco hotel. Awesome pool, pool deck and access to the beach. Great for lap swimming and hanging out. Staff was helpful, really friendly, courteous and prompt. Close to great restaurants and clubs. Dulce, across the street in the Gale has excellent Italian food. Rooms and systems in serious need of updating. Although clean, rooms are fairly small and attention to detail was not great. Worst was the clanging pipes all night long. We had to turn on the fan to overcome the constant banging. We thought it was the elevator but other guests had the same problem. AC barely functioned on last night. The TV had so much static we could not use it and screen res was terrible.
rooms, pool, service
The hotel was close to the beach and had a cool pool area. We took their last reservation of the night at their nice restaurant and despite spending $150-200 on a bottle of wine and steaks, we were told to hurry up and order as soon as we got there because "the kitchen was closing". It wasn't very classy. Our statement at checkout also had some BS extra charges we had to dispute. More hassle than it was worth except for the nice location.
I loved the pool! The restaurant was also great the food was yummy and the service was great. I also liked the concierge he was really helpful. The staff in general were really friendly and helpful. The Art Deco feel threw me off a bit as I'm used to staying in hotels that are a bit more modern. I wished that the room had a little fridge to put my refreshments like they typically do at other hotels.
Nothing Unfriendly staff Small rooms Not worth it for the price
Perfect location, beautiful pool. No internet. Very hard mattress.
I have been staying at The Raleigh for years as it had always lived up to its self proclaimed title of the "grand dame" of south beach. Sadly if current management continues in the direction witnessed during my stay over the 4th, The Raleigh as we knew it is gone. Before this last nightare of a stay I would have described The Raleigh as romantic, beach/waterfront, boutique but now I would describe it as having poor service, poor management, poor cleanliness. The interesting part was that everyone working there knew it was awful, it seemed the upper level management/decision makers for the property were off site for the weekend or perhaps hiding as it was that bad. The Raleigh gave a promoter license to utilize the grounds for a two day fourth of July party however did not alert any guests of it. Had we and every other guest we encountered during our stay had known we would have booked elsewhere. It was a nightmare, there was no service for hotel guests, the pool was crammed and dirty/disgusting. There was a DJ with brain rattling base music blasting from morning to night.
Location is great. Short walk to beach and Raleigh has beach chairs towels there as part of resort fee. Pool is big - lounge chairs in pool which are cool. Good food in restaurant - a little expensive but worth it. Empanadas were excellent. Get breakfast at Rosetta Bakery which is close by instead of expensive breakfast at hotel. Had to pay $19 for umbrella at beach. Asked for early check-in. Arrived at 1:30 and had to wait until after 3 for room.
Nice "Old Miami" feel to it, pool area was nice with all the tropical palms surrounding It . Good coffee shop and pastries Out door bars should have some mounted fans for customers also not just the bartenders, felt outdoor lounges also could have been nicer with some color to them , white is boring, , a few small shelves in bathrooms would be nice to place your toiletries !! We stayed here and walked to the SLS a block south and sat at their bar everyday was a cool vibe, but I would stay here again !! We did order 2 glasses of wine in the Martini bar area asked for a glass of water also when we order but didn't get it, asked again but same bartender again forgot ??? Either has short term memory loss or just didn't want to do it??we even tipped addition to what is added
Beautiful pool, lobby, bar and restaurant. Perfectly decent, if slightly outdated, rooms. A very nice place to spend a weekend. Lots of fees and very expensive valet parking only, but I think that's true of all hotels in the area. Their website could be a little more informative.
The Raleigh captures the romantic appeal of a classic Miami beach-front hotel, with a welcoming lobby, luxurious pool and friendly staff. However, the guest rooms are tiny and cramped, with claustrophobic bathrooms (and ants in the sink drain) and no fridge or coffee maker. Also, the cost for valet parking ($39/night + tax) was exorbitant, but at least they didn't tack on a separate resort fee to our bill.
wonderful rooms with good access to beach. Staff always willing to help hotel overnight parking is expensive plus not on site
1. The Art work displayed throughout the public areas. 2. Location. 3. Breakfast at the terrace. 4. Beach access and pool area facilities. Request for a two double bed room was not honored. The sofa bed is terribly uncomfortable.
I enjoyed the entire facility. I also enjoyed the fact that it was a more intimate hotel and then say the 'Fountain Blue'. I was very pleased with my stay.
Great attitude of staff - excellent location and extremely comfortable Nothing of consequence
it was fun no complains
The position of the hotel, on the Ocean and near the shopping/restaurant street of Lincoln and Ocean Drive makes it a prime site of Miami Beach. Great morning breakfast (advisable to buy the Premium package that include breakfast and sunchair at the beach for $29 a day) Staff sometime slow, expecially the guys at the beach. The standard room we booked was quite basic, we upgrade for an extra $100 a day for an excellent Ocean view suite. Carefull when paying, they charge an extra deposit that I'm waiting to get credited back (1 week approx $400)
The location of the hotel is great! Also they were accomodating for early check-in and late check-out. Since the hotel is on the smaller side it's "quiet". There was not a bar open that we could get a drink at when it was raining outside.
hotel staff was very friendly, very nice swimming pool area, great hotel room, very clean and great location
Food and beverage were poorly organized. False alarm at 4.30 am, all guests evacuated to the open street and no word next day about it!!!!
The room, the bathtub, the decor, the food, the pool. Customer service needs to improve radically, for such an expensive hotel, they're lacking of guest assistant. Just stayed for one day and encountered that the guest services speaks way to fast and they give you too many directions. Couldn't make it to the pool through the side pool because it was close even for the guests. Things that they didn't told us. The waitress at the bar acted null. Called the valet 30 minutes before I went downstairs to have my car ready and waited 25 minutes more do some dumb excuses from the valet guy, then when I claimed he started to argue with me. My fiance spent in total $500 for one night and it was a HORRIBLE experience. Never coming back.
The staff was so friendly and professional The room although it was gorgeous was quite small and there wasn't any room to keep hung of folded clothes
Great service everywwhere -- restaurant, bar, beach. Felt very welcomed. The towel service company is superb. Understand it's a small room but there were two of us, very strange to have only one wine glass, and one tumbler in the bathroom, while there were two bathrobes. one of the bathrobes literally had caked on boogers on it, very digusting. we displayed it for housekeeping to see and they didn't even replace it. not did they replace the dirty towels they took away. The one wine glass had left over liquid in it from we don't know when. we put them on the room service tray hoping house keeping would get the hint but they simply put it back on our desk. cleaniness in the room was no star. Do not like the fact that Hyde Beach club does not serve the regular cocktail menu at night. the cocktails rocked, and i really didn't want to pay $15 at night for a very watered down vodka soda when the awesome cocktails are $18 during the day.
Definitely a high price venue. While the room cost is high, you are not nickel and dimed for everything else like at other hotels on the strip (e.g., you do not pay for beach chairs)... Rooms are a little on the small side. Great for a luxury/exclusive weekend but gets a little tight beyond a couple nights.
Pool are and location Housekeeping stored housekeeping trash in the halls. Management not responsive to this condition trash was stored in the hallway 4 out of 5 nights. Drinks are $20:00 each. Rooms are smaller than a jail cell
Great pool party Rude front desk staff
Everything about the place is ascetically pleasing, staff is super nice, people are cool and laid back, I brought my three small children there and everyone treated them like they were the cool kids on the block haha. They had a ball, and we felt comfortable, being young parents it's hard to find somewhere to go that's a good balance for our type of family. Rooms are a little small and food and drink prices a little steep.
Unfortunately nothing. Experienced an absolutely terrifying check-in experience by a Ms. Yomaira, causing us to cut our stay and leave after one night. Were treated with disrespect and subpar to the expected service to be provided by comparable hotels of the same class. However, in my experience with the Beverley Hills SLS Hotel, the above review of not a reflection of the staff as a whole of these hotels.
pool area is nice Staff was friendly at first but did nothing to accommodate us even though we were staying for 5 nights and had 2 rooms and lost or luggage for a few hours by accidentally sending it to another hotel. Room can barely fit 1 person. Food was so overpriced by the pool. Has a snobby vibe. Would never go back, checked out early to go to another hotel..
The pool was great. Small rooms expensive everything.
Great rooms, great staff, great food, great pool, great location. SLS hits it on all levels!
The beach staff was friendly. I didn't like the front desk personnel. Everything we requested the answer was always no. Also, our room wasn't cleaned all day. I had to request for the room to be cleaned when we left for dinner in the evening. Once we returned late at night no towels were left for us. Had to request at 2am.
Had amentities such as a nice pool, beach umbrellas and chairs were free to rent, and if you forgot something, they're quick to accommodate you.
I was at a conference and didn't check out on time. The concierge Claudio from the beginning spoke to me almost yelling in an absolutely disrespectful tone "como se me ocurria salir a esta hora 3pm"This essentially translates to "What are you thinking checking out at this time?"When I told him I did not know that checkout was at 11am he simply freaked out and answered"This information was in the paper you signed when you checked in Don't you know how to read? Because I always read what I sign I don't know if you do but I do read what I sign!"I was simply baffled with his behavior. Then he printed out my receipt .I then reviewed my credit card number. I don't know what went through this Claudio guy's mind but he freaked out and started to yell at me again "but what are you doing?The charge is already done!You are going to give me your Credit Card again and I don't need it cause the charge is already done!"I asked him what his problem was?At that point I just wanted to get out of that crazy hotel as fast as possible and as soon as I turned my head I heard this Claudio guy saying to the woman that was by his side and witnessed everything "This #@$ is crazy!"This behavior is inexcusable! Customers like me pay the salary of bullies like this Claudio guy.People like this shouldn't be working in the service or hospitality industry.Sadly I must leave a terrible review,Prior to this checkout debacle I received exceptional respectful and kind attention from all the other staff.