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Best staff ever!!! Very good location. One of the safest hotels in NOLA. ***** stars!
We were unable to reach our hotel. No one told us when we made our reservations that Mardi Gras parades (at least two) would be passing by our hotel after 4:00 p.m. (which is check in) making it impossible to get to our hotel. We waited in traffic for over 3 hours trying to reach our hotel, then the New Orleans police started diverting all the traffic and set up barriers making it impossible to be anywhere near Canal Street. The front desk at the Marriott told us they couldn't guarantee we could reach the hotel by midnight. We had to drive to Baton Rouge to get a hotel and missed out being with family the next day for our grandchild's 1st birthday.
large rooms, view of river, lighted pool, nice lobby, locations not crazy about wifi in room.. took fee off the bill but was confusing.
Perfect location to explore new orleans The elevators were terrible. Waited up to 10 minutes for the cars to show up each time!
Room was nice and comfortable, looked to be recently remodeled. Nothing is included. I had to pay extra to park, extra for the wifi and extra for the breakfast. If I had known this I definitely would have not stayed here. Staff seemed very busy and did not have time to answer any questions that you might have.
It does maintain the Marriott standards The hallways are noisy at night
Great location. Close to everything in the French Quarter. Friendly and helpful staff
The staff were very friendly and helpful. Made us feel special. The rooms were nice and the new beds were the most comfortable I have experience in any hotel. The only complaint is they need to put more outlets in the room. I would stay at the Hotel Marriott again.
The rooms were clean, rooms comfortable, location great, and the staff were accommodating. There was no fridge in the room, and free wifi was only on the lobby.
Lobby was excellent. Open and spacious with good food and service. Great for watching games and spending time with a large group. Small room
Great location. Small, dated room. Constant noise from Neighbors and some mechanical work or failing equipment.
Close to casino, Bourbon Street and restaurants. Air conditioner didn't work. We had to call several times for it to get fixed. After it improved it didn't last long. We had to call again. It never was fixed.
It was very close to the French Quarter Festival activities. The rooms were nice and we loved having appetizers and drink at the bar after a busy day of activities.
Riverside view, mall access from hotel, cleanliness Pool closed due to weather, could have used a microwave and unclear channels.
beds were very comfortable! Great location! Clean room. pool was cold its a southern state would be better heated. The refridge hummed the whole time. We had to plug it in when we got to the room. Wifi should be free for all. Its 2016 after all. Some english speaking house keepers would be nice as to have communcation instead of a yes from the staff when they clearly dont understand. maybe offer engllish classes to staff that wants to learn.
They charged extra for wifi and the gym. I thought this was tacky when paying over $200 a night forms room.
The hotel was in a great location and very walkable to various New Orleans attractions. The staff was very friendly and accommodating. They allowed me to change my room to a double queen and check-in early as well as do a late check out until 3 which I appreciated. The room was a nice size for two people. The bathroom wasn't as clean as I would like. There was hair left over from the previous occupant. The blanket was also dirty when I separated it from the sheet.
location was awesome parking fee was ridiculous could hear guest in the hallway check in was confusing, you had to be a hilton honor to get faster service
The room had a mildew smell
Hotels is priced right and was nicer than expected
Great stay with a great staff. The hotel is located on the riverside which allows for easy access to the river walk, the auditorium, Harrah's Casino and Drago (which is in the hotel).
connected to outlets and cafe du monde! On the river
Clean Overnight parking rates are ridiculous over $40 a night
nice location. rooms were clean and no musty odor(its new Orleans) ended up booking through a 3rd party to get room, not a normal process. they did well however.
Hotel was overbooked! Never experienced anything like this before! Will never book online again! Horrible experience. Could not stay at this hotel!
I really like the proximity to shopping, restaurants, and the aquarium. The restaurant was closed
Worse staff at any hotel I have ever stayed. I have stayed at hotels around the world & staff at this hotel in New Orleans is by far worse in the world. Desperate need for professional staff training!
When we travel to New Orleans, we stay at the Westin. It is a great location. We can walk to whatever we want to do or take the trolley. That we couldn't stay longer this time.
I have always stayed here but this time the services was so bad !! They couldn't find my reservation and the stuff was rude
Cleanliness, polite staff Room was warm
The Westin is located on the riverfront, about a four or five block walk from the heart of the French Quarter. We loved the extra walk back and forth to meet friends given all the food indulges in NOLA. Staff was fabulous.
Location Needs to be updated. The bathroom door needed painting.
Location is very good. The view from the rooms over looking the City and River was excellent. The cost for parking was very high.
Beautiful hotel very comfortable I have two $50 charges on my credit card upon arrival that were poorly explained and I was told they would be refunded by now but they have not been. It feels like the hotel is charging me the difference between the hotels.com price I paid and the walk in price.
Everything, best bed and bedding ever! Room service prices were too expensive for the quality of the food
The style of the hotel/rooms was awesome. Well thought out floor plan & cool atmosphere. Totally loved it. Awesome little getaway retreat in the heart of New Orleans
The decor of this place is awesome! It starts with the huge vintage-style lighted sign out front, and everything you see from that point on makes you say, "ooh--look at that!" (in a good way). The gorgeous tile-work on...well, everything, is amazing. And--I wanted to take all of the furniture home with me! The character of this building is something special. You don't complain about the uneven floors because you're staying in an old warehouse! How cool! Exposed brick walls (that aren't fake) are always great--I only wish they had left all of them bare instead of painting some of them. They also had great coffee and blueberry muffins! It was quite warm for this time of year (high 70's in late-November), which of course is nothing new in the south, but the a/c units in the rooms were not so great. Pretty much the same as a window unit-loud, and hard to create an even temp in the room. The ceiling fan was also not great, and that's one thing every bedroom needs in my opinion. The room we had (queen interior deluxe, I think) was pretty small, but we didn't plan to stay inside much anyway. One last thing--watch out for the bed rails! I nailed my shin on the corner of ours three times.
Bedding is fabulous. Staff is friendly. Rooms are decorated in a very modern and fun way. Good location. Fun bar next door with great burgers. Have not tried the restaurant, but the coffee counter is great. Second stay here and would stay again. Insulation is TERRIBLE! On my first stay I could hear footsteps non-stop so this time I requested a top floor room. Although this alleviated the noise above, this time we could hear every word of the neighbors and people in the hall and unfortunately a baby crying woke us up multiple times one night. Next time I will ask for earphones!
Overall nice staycool Decour trendy Temperature in the room was a bit warm
Super great location and easy access to great restaurant and bar downstairs Need to be more green with option of recycling towels.
Staff was very friendly. Booked a Queen Interior room with no windows. At check-in, the clerk took it upon himself to upgrade us to a Premium King room with two large windows overlooking Tchoupitoulas Street on the front of the hotel. The old coffee warehouse provides a great balance of historic charm with very contemporary decor. Location at the warehouse district is great, being very close to Harrah's and easy walking distance to French Market & Bourbon Street. Best value in New Orleans, without the upgrade! As with most of New Orleans, parking is horrible. Expect to pay $30 for 24 hours in the lot across the street if you can't luck up on one of the few free on-street spaces.
This was our second stay. The decor, atmosphere and location are awesome. Very thin walls. Expect to hear other guests getting back into their rooms at all times of the night and early morning. You can hear every word they say, every door they open and every step they take.
The staff was wonderful and our room was great. Super comfortable beds and fun décor for a good price.
The staff and rooms were perfection! They even had a treat for our pup and a very reasonable fee for him!
Staff was fantastic. Hotel has a great vibe, great art and great vibe. Highly recommend. My only complaint is the condition of the carpet in the hallway on the Lexington side of the hotel. After we turned the corner, we were a little scared as we headed up that our room would be in similar condition. However, room was great.
Rustic Look, Coffee, Drinks, Location, Staff Tub/Shower could've been updated but it worked.
Clean and good location. Small, dark room. Unimpressive. Limited outlets. Small window with view of a brick tunnel and beer can. Nothing redeeming. Definitely not with >$200 to stay here. Got a hotel 2 blocks down for half price and much nicer for the remainder of our stay. Did not investigate amenities.
Initially we had a problem with our reservation and had to spend the night at a neighboring hotel. The hotel staff more than accommodated us in the end. We had to call the corporate office to get our situation resolved
Overall the hotel is clean and the service is what you would expect. Food offering was very mediocre or non-existent. I have never seen a 50-story hotel that did not have a dinner restaurant. At the end Of the day there is only the food in the bar....no menu except the bar menu which is very limited. The 2d floor dining for lunch and breakfast was only mediocre.
Got to the front desk to check in and they told me they never received my booking info but my payment was paid in full then they told me all rooms were filled so I had to find another hotel near by but it wasn't to the quality which took 5 hours to process and wasn't compensated anything for their mishap so I will never use the Ahoma.com service again
They gave us a King rm instead of a double that we booked , we had 3kids with us. No double rms available so they upgraded us to a suite and gave us roll aways for the kids. Room was gorgeous,49th floor with wall of windows (amazing view of city and river) plus gave us a $100 in house credit. Totally made up for their mistake. Hotel and location was great. Parking was $43 per nt
Room was excellent and very comfortable view was spectacular I was ticked right off at the $48 parking charge. I likely won't be back. I would rather this information be included right up front when booking.
Where able to check in early and get our room. Very friendly staff
The decor and view Smell of the towels were like smoke
Very poor insulation between rooms. We had to move from our first room, as it sounded like our neighbors were inside our room. In our second room we backed into the elevators and heard that constantly, but it was better than loud voices.
There isn't self parking, valet only I upgraded my stay to include free Breakfast but wasn't worth it
I love the location and the luxury part of the hotel. The expensive parking.
Staff was awesome. They were always helpful and super nice. Great customer service. Perfect location to most everything we wanted to see. Strange smell in room. Not bad but not good either. Could have used a room freshener. The bathroom is a bit small. We kept hitting the wall with the door each time we opened it.
The hotel is in a great location and the lobby is nice The hotel was overbooked the first night. They told us upon check in that our room would be ready in about 20 mins as it was being cleaned. It wasn't ready until midnight. The room we had reserved was a double room, they ended up giving us a king room that had been smoked in by the prior guests (there were still ashes in the bathtub). We asked if they could send up a cot - which never arrived. Luckily the second night they switched our rooms. Overall we were pretty disappointed.
Nothing Rooms are mold ritten dusty musty just very bad I'm sick as a dog from this place and I paid almost 400 dollars a night
Malcolm worked at the front. He was extremely sweet and helpful, giving great recommendations on where to go and what to do. He was always very happy and looked like he loved his job, which most people dont look like.
Everyone on the staff was so friendly and sincere about it. They were always will yo help us figure out things to do and where to go. This will not b our last trip to this great hotel! And the ladies who did breakfast were great! Nothing! It was a great week. It is just a well worn place.
The staff was very friendly. Valet parking was fast and very nice. They held our luggage after checkout so we could go to the Saints game which was fantastic. Price we paid for a single King Size bed was sort of outrageous
Free hot breakfast, rooms were clean, on main streets so no walking on sketchy back roads late at night, bed was comfortable and pillows weren't those expensive fluffy pillows that are good for nothing, water pressure was great, shower was nice, staff was friendly, a/c worked great. No cons...
Breakfast was fine, close to the sites Charged me $150 for deposit and still haven't gotten it back.
Location was perfect! A short walk to everything, but not so close that there was street noise. I also enjoyed the exposed brick walls, and my corner/wrap-around room was very spacious and full of natural light!! A/C worked great, and the number of towels provided was more than sufficient. Pillows were flat and needed more stuffing in them. The sheets were a bit rough/scratchy.
We had a wonderful stay. The staff were all friendly and helpful, especially John, the Valet. The room was great, and the location of the hotel was too. We will be back! Nothing, except we didn't get to stay longer
Very nice hotel! We had a beautiful corner room with a good amount of space and two comfortable double beds. Breakfast was basic, but great, and the staff was very nice. Clean and a great location! I only have one complaint -- I was frustrated that our towels were changed everyday, even if we hung them up. But otherwise, everything was great!
I like the fact that the hotel staff especially the Front Desk Manager Tashena Johnson helped me out when my credit card was compromised. She did the best she could to make my stay as comfortable as it should have been. The location was great. Not to far from everything attended. I didn't like the way my reservation was not in the system when I arrived and I didn't like the 1:00am phone call asking for authorization...
I like the fact that it was close to where I wanted to go easy to get around town. The only problem is that someone did call in the middle of the night trying to poach my credit card but they told me about that upon my arival. They've been having problems with someone messing with their customers.
Great location and staff was wonderful! They picked us out a room on the 8th floor with a beautiful view of Canal Street and the Mississippi River. Will book again on our next trip back to New Orleans.
Nice pool area with bar. Upscale room. Long line to retrieve car from valet.
Whoever stayed in the room before me. Drank 2 bottles of while and then left the bottles in the bar. I brought it to the attention of the front seat and they said they would take care of it. And I also brought it to the attention of house keeping. At the end of my stay, you guessed it I got charged for the 2 bottles. Also I requested ice 4 times and never got any.
Location and staff hospitality are excellent. The rooms are in meed of updating. In my handicapped room there was no desk or work space. The rooms look old.
Don't sell King beds if you don't have them available.
The service was fantastic. Everyone was very helpful!
The location kept us a block or two away from the late night crazy of the French Quarter while still close enough that we could walk to nearly anything. It was also 1 block from the cable cars so we could go farther afield if we wanted to. The restaurant downstairs was really popular with locals and there was always a line. Not a real negative, because it was tasty, just a 'heads up!'
Good price. Bed was comfortable. Room was clean. Not many amenities
I'd say the biggest con for me personally was the lack of a fitness room, staff could have been a bit more welcoming, I didn't find the customer service to be the best--but the room was nice enough and the location was great-overall an okay experience.
Friendly staff. Clean room. Great location.
Ms. Kenya at the front desk made our trip very wonderful with her service and smile. We like to thank her for her hospitality.
Location was great. Walking distance from the quarter. Quite street. Parking was quite easy.
Wonderful historic hotel. We chose a small interior room as we never planned to spend much time in the room. Without windows though, it was easy to oversleep so I recommend setting an alarm. The bed was comfortable. The room had everything we needed: iron, coffee, refrigerator, toiletries and blow dryer. Leftovers in the fridge from previous guest. No bar in the hotel - we knew that going in but we found ourselves saying that it would have been nice.
Location and a really neat old building. Great bathrooms No windows and room smelled musty.
Nice and dark. Super comfy. Convenient to all NoLa has to offer. When I return to New Orleans, I will return to the Pelham.
Location; charm No windows!!! Poor lighting; old; not enough outlets and the one in the bathroom didn't work for my plug; not a great ambience; small beds if sharing; no fan in bathroom.
The hotel was clean, comfortable, and convenient. The front door opens to the back door or a nearby hotel's trash collection site.
The room is too small and has no window.
Just outside the French Quarter Parking
Staff was wonderful, the room was spacious, the bathroom luxurious and the location was excellent for access to French quarter and riverside shopping. Parking is always expensive in New Otleans. The valet staff was very courteous and attentive. They helped to make the sting of the cost bearable.
It would have been helpful to have clear instructions regarding the fact that an airport shuttle should be booked 24 hours in advance. I was not aware and had to order a cab.
While I was there, the hotel was in the process of converting from a Wyndham to an Omni. There was a lot going on including replacing a lot of bedding and other fixtures in the rooms. There was a little bit of a disarray. By the time I checked out, the conversion it already happened and everything seemed fairly orderly. I would probably stay at the new Omni.
Very nice helpful staff! Everything we wanted to see and do was pretty much within walking distace. It was nie to have a mall across the street!!!
When we arrived door service was great but the front desk lady was very disrespectful. We arrived a couple hours early before our original check in time at 3 and it seemed like she was bothered by a previous incident. No eye contact and we could barely hear her speak because she spoke so low. The overall stay was mediocre, the last night fire alarms continued to go off through out the night making it extremely hard to get a good rest.
Overall the room was nice, the staff was friendly, and the building and our room were very clean. We had booked a deluxe king size room and when we got to our room it was two double beds. The woman that checked us in had made no mention of the fact tat it wasn't what we reserved. When we called down to switch they told us there was none available. We had only booked the hotel because we wanted a king or queen size bed and had made the reservation selecting that option 2 hours before arriving.
Everything. Omni always rules Everything was exceptional
Very convenient location - right across from the Riverwalk and down the street from Harrah's, Fulton Alley, and the Convention Center. Hotel was clean and staff was very friendly. Didn't try the restaurant downstairs as my fiance and I were out and about most of the day. I would definitely stay here again! The door to our bathroom was positioned in such a way that there was a huge gap between the wall and the door. When you were taking a shower, steam could escape and if you were in there long enough, the fire alarm would go off. That was a pain, but other than that, it was a wonderful stay!
The staff is very friendly. I have no complaints, we were in a newly remodeled room do everything was new and gorgeous! The location is great, close enough to the French Quarter but far enough that its quiet and calm. They are doing some construction but we really wouldn't have known if they hadn't brought it to our attention. This was my 2nd time staying here and as long as the prices stay reasonable, I'll be back! Only downside is the parking situation but that's not specific to this hotel but rather the entire area.
I thoroughly enjoyed my first trip to New Orleans, and our lodging was a big part of it. The room was clean, very comfortable bed. All of the staff was very helpful, the concierge gave us many tips.
We enjoyed staying at the Omni. Very comfortable beds, courteous staff. Hotel is located away from all the hustle and bustle but still within walking distance of everything. There was an outlet center right across the street which was great too.
Contemporary look, friendly staff, comfort Lack of food options and different times of the day
The location was perfect for us. Not too much congestion, but close enough to walk to the French Quarter and other shops. I also like the decor of the hotel and the beds are very comfortable. No fault of the hotel, but at wee hours in the morning, our drunk neighbors were very very loud in the halls and in their rooms. More sound proofing would be greatly appreciated.
Nice interiors and free bottled water. They have good beds though, that was a plus. Very poor facilities, in this day and age, no free wifi is just not OK, its a dealbreaker. Its not like they are not charging enough for the room, plus wifi does not cost a lot anyways! And whats with the $45 valet per night? Do they wash your car and paint it?? We thought it was fleecing as they knew that parking is an issue around that neighborhood. Overall just OK place, not worth the effort to stay here.
Very classy and great location. Staff was helpful and friendly. Bed was super comfortable! Little expensive
This trip was my first time to the south, and the staff at Le Meridien were very polite and professional. Everywhere from the bell hop during the day, to the bartender at night, to the front desk reception. The in-room service was excellent, the food and wine hit the spot. The location was a bit farther from the convention center then I anticipated but it was nice to have a little stroll to and from the conference to the hotel. I really like the decor at Le Meridien. The pool and gym were fantastic! I did not like how expensive the in-room service fee is. I was charged $4 fee plus another $10 fee, both labeled as in-room service fee's to order dinner up to my room.
One of the best staff and facilites I have ever stayed at. The staff are incredibly helpful and friendly. I was blown away by the service. If I had to pick something, I didn't like the pillows. Too hard, but that's just me.
friendly, Luxe, design
I liked how clean and modern it was. It was very expensive for what we got. The only parking they had was valet and it was 47$ a night. After paying 415 for the room seems really steep. We were also really crunched for time Sunday am and had to wait about 20 minutes to get our car which was frustrating. When they tell you to call ten minutes ahead to have your car ready for you.
decore style, great location- most things in walking distance, safe, good value. No exhaust fans in bathroom, pool is deceiving from pics, much smaller in person.
The beds were Awesome! Very comfortable. Wet spot on the floor of the room. Bathtub a little dated.
I was extremely disappointed in my stay at the W. I will never stay at another W again. It was not worth the 200 I paid per night.
Location was superb, room were clean, and staff were excellent. Pillows were a bit hard to make comfortable.
Parking lot behind the hotel was very convenient. Comfortable rooms. Closet to everything but still off the major streets Staff wasn't knowledgable when asked what highlights a touris couple should see. Wasn't friendly during check in or check out
Great location, quiet, comfortable. Bar downstairs was lively but not overwhelming.
Even though the room and bathroom were small it was lovely. I want a a bedroom like this at home. Bathroom was pretty. Bed was comfy and thank you for once more than plenty pillows. 3 per person. Only complaint was it would have been nice to have the glass for the shower go farther and close with a door. Water sprayed out of the shower a tad. I think if the shower head was more adjustable that would be solved. Despite this, I'd come back.
Old fashion style was cool Rooms smelt "old" and muggy, check-in was extremely late (4 PM) and apparently "ungarunteed" (some people waited 2 hours), parking was $42 a night (extremely unreasonabled to other hotels), no bell hop even though rooms were split between streets
The Staff was great very helpful
Hotel had a great ambiance. We stayed in room 712. It was smallish but very clean, both the room and bathroom were the perfect size for two people. The bed was comfortable, charging stations and room amenities were spot on. Breakfast was delicious and the location to everything was fantastic!
We got free drinks at their bar because they overbooked by ~70 rooms (their staff had mentioned this to us). They also comped our parking. Outside of that it was a struggle. They overbooked by 70 rooms, didn't call us before hand to help us find a solution. Meaning upon arrival we were told they were overbooked and we would be given a room far from the city. Getting them to transfer funds was a pain, had to go through our 3rd party site, also having them comp us for the price difference in hotels was only completed after I froze a portion of my credit card payment, they did not volunteer the funds. If you're going for a conference BOOK EARLY! We booked 3 months out and still had issues (as did many hotels in the area).
Employees were generally happy and gladly answered any questions. Hotel is groovy and quaint, as are the rooms.
That my reservation got booked at a different hotel and I wasn't notified. However, the hotel you did reserve for me as substitute was superb.
Very stylish and confortable rooms. The menu at the kitchen tried to be a bit too artisinal. There was one waitress who seemed pretty bogged down.
My friend and I were staying here for a conference (at a nearby hotel). It was a beautiful hotel very chic and stylish. It was well placed to walk to the French Quarter and many other points of interest. Staff was very kind, hospitable and helpful, especially Michael. We would definitely stay there again! No cold water from the tap in our room.
A very hip, cool vibe, in a great location and at an even better price point. The rooms were extremely loud at night, and the staff was not helpful in solving the problem.
Trevlig, tillmötesgående och hjälpsam personal. Rent och städat. Bra läge lite avsides från allt stök men ändå bara ca 5 min gångavstånd till French Quarters. Mycket prisvärt!
Trevlig personal, charmig byggnadsstil, rimligt pris
Frukosten serverades på plast tallrikar med plastbestick, hotellet var av bra klass i övrigt så detta passade inte in i helheten.
Charmigt hotell med mysiga rum i gammaldags stil. Bra läge för att kunna ta sig runt i New Orleans. Gångavstånd till Superdome och Franska kvarteren. Frukosten var lite tråkig. Saknade variation i pålägg. Hittade bara marmelad och jordnötsmör.
Bra rum, västädat, tyst om nätterna. Bra att frukost ingår. Trevlig, anspråkslös bar. Snygg ombyggnad av gamla hus.
The hotel concierge George and Richard were most helpful!
Hotel was clean and close to everything. Across the street from Luke. Great Oysters 1/2 price Happy Hour 3-5
Intercontinental is supposed to be IHG's flagship hotel. During my stay I killed three spiders in the bed. The duvet cover was torn and tattered in multiple places. The carpets were not vacuumed. Someone else's dry-cleaning tags were left on the floor (2). The drinking glass in the bathroom had dried toothpaste stains from someone previously before me. For three days in a row I turned the same drinking glass up thinking that it would be washed and would return to my hotel room to find that it had just been flipped over, uncleaned. The best yet was the last night that I stayed the cleaning staff had left a dust in my room by the door. I guess since they werent cleaning they decided to leave the tools for me do their work. The front desk staff seemed unconcerned about the cleanliness and too busy to give it much thought. Valet also higher than any other hotel in area. Will go back to the Holiday Inn Chateau LeMoyne north of the quarter, always clean in 5+ stays there.
The location was great. The rooms were very nice and clean. The Staff was very helpful. The bartenders at the hotel bar were rude.
Beautiful hotel with extremely close beds and quiet area Not exactly in the French quarter but definitely close
I loved everything about this hotel. Extremely close to everything and the staff was excellent
We really loved the room bed and service. The pool was small and dark no sunlight and it was a outside pool that had freezing water. The restaurant connected to the hotel was ok but some of the waitress were really rude and slow we saw 5 family leave during our wait for our drinks. Meanwhile when we got the menus we didn't see anything we wanted so we told the waitress we needed the check. She left and never came back! We had to track her down and talk to her manager to get a check !!!!
Very nice hotel Valet parking $45 a day
The room was very nice and clean. The bathroom and shower was great especially for New Orleans. The bed was very comfortable. Breakfast buffet was not included with our room. When my wife called the front desk, they left her with the impression that breakfast was included. We were surprised that it was $27 per person. What a rip off!
The hotel is newly renovated and totally updated and modern from its previously 80s styling. I have stayed at this hotel many times over the years and it was nice before but amazing now. Try a balcony room and go down to one of the bars for a signature New Orleans cocktail. It's 2 blocks from Canal and 3 blocks from Famous Bourbon Street. It's also perfectly located for catching games and events at the super dome. Bout 3-5 blocks. Not a bad walk at all. It's where I stay when I go to watch the Saints
We were upgraded as Ambassador members, and the suite was lovely, and ever better than a certain other nearby favorite 5 star hotel in NO. Staff was welcoming and the bedding and bathroom superb. We also like the self parking in the adjacent Pan American parking garage--a NO bargain.
Room service food was not satisfactory, and would not recommend anyone order from there.
Great place to stay
Not much A/ c didn't work had to sweat all night an the price we paid was a rip off
Nice river bridge view in smart room Parking cost expensive but not unlike other hotel parking. We used pan American
no free parking
People were very friendly and knew how to get someone around the city. Room was very nice. Our room was very hot. We had to get a fan and that didn't help much and I am cold natured. Vent in bathroom did not work and tv controller did not work.
The staff was excellent. Very friendly and accommodating.
Very nice room with comfortable beds. Great value as we stayed on a monday night...perfect location at christmas time to visit for the night...not much happening in the restaurant and lounge..parking a bit high but parked in pay lot next door which allowed us to park at other lots around downtown for the 24 hour period