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-Friendly staff -Delicious breakfast -Take a trip back in time. Fascinating history involving the house, especially if you enjoy art. Take the tour!!!
Tour of house was excellent and very informative and lady who was at reception was very pleasant. The room service was appalling as on our first nights return the bed has not been made and nothing had been touched.When trying to contact someone no-one came to the room until we contacted emergency number three times.However his attitude was not good and we would certainly not recommend this hotel to anyone.Also it seemed very strange that we only received a continental breakfast on our first morning but after our complaints about the lack of room cleaning on the first night we were given a full cooked breakfast for the second morning
Staff were very helpful. Left our car in the hotel to explore french market on foot. Definitely not as expensive but close enough to places you want to go to. None. Biggest plus is personalized service.
It's walking distance from everything No fresh towels Staff not helpful what so ever Oh, cockroaches were 'nice' Staff didn't care either
The location is great, walking distance to everything in the French Quarter. The rooms are older, but like the perfect hostel. It has everything one needs to have in a hotel room in a place like NOLA. A bed, a bathroom. The staff was perfect and kind. We got a new TV in our room as an upgrade. If you read the other reviews it is obvious those people are used to spending too much for "classy" hotels. The Empress was the best hotel we have stayed in. The water in the shower was HOT, great water pressure, clean just old. I LOVE the Empress Hotel and will definitely be staying there again for sure. The bed was a little uncomfortable, but there is absolutely nothing else I did not like.
Walked to Amtrak station. Staff was friendly. Morning coffee was delicious. It was a bed, tv, shower-all I really needed. Please put some $$$ into it. Bathroom floor has fixed up piece that sank when you got in shower. Power outage in area, but that wasn't hotel's fault. They should def revise hotel into a hostel as fellow guest suggest. Should have been cheaper.