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Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
The valet parking service was too expensive and too slow.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
The only thing we liked is its location, right next to Jack London Square. The bathroom is tiny and outdated. no tub for my children. Advertised "city view" was actually view of the back alley/parking lot. $25 valet parking was mandatory, no self parking. not going to recommend or stay there again.
The room was incredibly dirty and the beds uncomfortable. To be specific there was an unflushed toilet with something not so pleasant upon our arrival into our room. Completely unacceptable. The television did not work either. I will NEVER stay at this hotel again.
Balcony, view, color, staff, proximity to office. told it'd be $20 for valet, but valet told me $25. I was charged $20. train sucked.
It's been years since I've stayed at Jack London Square. It's definitely gone up a step. Waterfront Hotel is an easy access location - both for driving and the train. Great restaurants both right in the Square and a short stroll away. The rooms are clean and comfortable and it was surprisingly quiet even with all the events during our stay. The ONLY drawback was the hallway maze to our room. If we just followed the numbers we eventually got there...but no two paths were the same. Our coffee maker was broken but they delivered hot coffee to us immediately on request. The TV was also out but the cable was replaced while we were out for dinner. Perfect service.
The staff did a wonderful job. very friendly Parking and the cost to park no breakfast for guess
There is a shower only, no bath. The wall is thin. The noise were heared from the adjacent rooms or the passage. The room is narrow.
Clean rooms, close to downtown Oakland, waterfront views. Thin walls and ceiling, could hear everything our upstairs neighbors were saying and doing, including peeing into the toilet! We were placed in a weird room right off the lobby and could hear people arriving and checking in. Was not worth the money we paid.
The location in Jack London Square, fairly spacious rooms Unexpected noise of the Amtrack as it passed very close to hotel
Everything was perfect. Except the breakfast at the attached restaurant was fairly expensive and the service was not superbre, but the hotel itself is a true pleasure to stay in.
The location is nice, good restaurants within walking distance in the area. The staff was pleasant and helpful and the wine & cheese hour was a nice touch. Everything was great with the exception of the thin walls, which unfortunately makes it a deal breaker for me.
Lovely evening meal at restaurant having a limo called for us when we had asked for a cab!
The check-in folks were friendly. Your description of having rooms on the bay side or a 'view of the city' was very deceiving. The view of the city was a view of interstate 880, and was incredibly noisy since you're located right on the edge of the interstate. It was the noisiest room I have ever stayed in, and there was no way to get any sleep. The rugs were not clean, and the plumbing in the room was poor.
Pool area was too noisy our room was located right above it.
Great experience! Hotel was clean and well-kept. Rooms were very comfortable. Rooms facing the water were extremely quiet at night. A relief after staying at other hotels in Oakland with lots of street noise. Also a delight to look out at the water in the morning. Beds and desks were comfortable. Staff was generally very helpful. A couple times staff were curt, seemed irritated at doing their jobs. Also, they changed their shuttle service to only pick up and drop off at four locations, instead of anywhere within a three mile radius. The shuttle was still extremely helpful, and this wasn't that big of a deal, but it should have been properly advertised on their website ahead of time.
A safe spot in oakland
The staff was pleasant and the shuttle service was a nice convenience. Initial room assigned was already occupied. Hallways had an unpleasant odor. Building, rooms and furnishings all seemed in need of updating.
The hotel was very clean with friendly staff. The atmosphere felt comfortable and safe. No complaints at all.
Staff was AMAZING. They bent over backwards to help me. They had free shuttle service to Downtown Oakland! Place was clean with delicious, free breakfast. Hands down, though, it was staff that made this place excellent! Nothing. I will stay here again. Best hotel in Oakland!
EVERYTHING! The customer service was outstanding, the rooms were large and very clean. Awesome location (it's worth the extra $ to have a water view room). I liked that they offer a free shuttle to Jack London Square. Parking at this hotel is FREE (unlike some other hotels nearby). The pool and bar is really nice, too. There wasn't anything I disliked about this hotel. I will definitely stay if I'm in the area again.
Location, Breakfast buffet, room Check in process : Brittany did not communicate very well and it resulted in some misunderstandings about our reserved room.
The staff was very friendly and helpful.
Nothing I wanted to cancel my reservation as soon as I knew it was not needed. However, the hotel and priceline refused to cancel the reservation and charged me the full amount even though I did not use the room.
clean fast, convenient shuttles caring staff affordable close to BART and OAK airport
Nice clean rooms but a good breakfast. Very soft beds with little support.
We liked that the hotel is close to the coliseum BART station and we like that you are also pretty close to a Walmart shopping center. We also liked that it was near the O.co Colisium and an Arena! It's a pretty nice hotel overall, except the street it is on is kinda sketch. Definitely not a street I would be on at midnight.
Restaurant was surprizingly good. Rooms excellent. We used the laundry, which was also good.
The location of this hotel is worse than Kabul. Don't bring your children here. Spend $20 more and stay ANY place else. Ask for a room with no windows because you won't want to look outside.
Reasonable price and easy access to the airport. Trendy areas are a 20 min uber ride away.
The best part of this hotel was the daytime shuttle driver. Everything else fell below expectations. We had booked a room with two queen beds and got a King suite instead. The morning manager insisted that I had booked the King suite until I showed her my printed confirmation that showed two queen room. No apology from her, just that they were booked up and couldn't fix the problem. When I asked if the queen sofa bed was made up, she assured me it was. After a long day in San Francisco, we called for the hotel shuttle to pick us up at the Bart Station. The night manager was not helpful when we asked where to stand to wait--just that the shuttle would be there in 15 minutes. We waited 45 minutes and finally had to get a cab. When I asked the night manager where the shuttle was, he insisted that it was there and picked up two clients ( not us). He never said he was sorry about us having to pay for a cab. Then, the sofa bed had NOT been made up. Night manager brought up sheets and said that we would have to make up the bed ourselves because there was no one else to do it. Again, no apology. If you like paying over $200 a night for terrible customer service, this hotel is for you.
I was incredibly disappointed I'd made a reservation and when I'd arrived they did not have a room for me because they were overbooked. I arrived at midnight that night because I had a late flight in. They did not attempt to contact me to let me know. They paid for me to stay at another Courtyard Marriott that was 45 min away, which created additional challenges for me because it was 60 min in rush hour to my business meeting the next day. I was incredibly disappointed with their practice of overbooking.
The staff was great. Friendly and helpful Didn't like that we had to wait for the shuttle to get us to the airport. Wasn't really their fault as teh taxi they arranged to take us at 4:15AM didn't show up
The hotel was near OAK, so it was convenient to check in after having been through a long flight. The front desk agent was friendly, and made us feel welcomed. The room was clean and comfortable. We had a good stay. It would have been better if there was a container of hot water or coffee at all times in the lobby area.
The hotel was very clean and the staff was very organized and welcoming.
Loved the peace and quiet. Didn't have to go far for food. Staff were friendly and welcoming. The sheets weren't fully clean ughh.. Had to have housekeeping change the sheets.
The only thing that frustrated me was the lack of information about facilities and services. The staff member who checked me in gave very little detail about how things worked because there was a line of people waiting to check in. For example, I didn't know that the shuttle was only available at certain times and that I had to sign up for a time. I didn't know the hours of the cafe, etc. It would be helpful if all of this basic information was given out on a sheet of paper at check in so that I didn't have to keep calling the front desk to figure things out.
How clean and comfortable it was it felt brand new Nothing
Water and apples at the lobby. And the free shuttle to airport ect. Street side room was noise with traffic noise.
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
I liked the views of the water. The gym was cool. Staff was great. Breakfast was nice. Rooms were spacious. Bathroom was lovely. Parking was easy. There was a very weird smell to the rooms. I went into my first room and asked to be moved and then upon entrance into second room on opposite side I realized they all smell lol. Weird we paid more for the best western over the executive suites their sister property but the sister property actually had the pool and hot tub and bar so had to walk over there. Still very close though. Someone had left a jacket in the closet and I guess the maids missed it. Pricey.
convenient location to business in Berkeley and Oakland areas and easy on/off I-880 to get to airport. Staff was friendly. Large rooms and baths. Nice amenities. Gritty neighborhood that is trying to transition to be more upscale but it is hard to navigate, there's a lot of trash around and in the water. My room's view was of a forlorn half-sunk sailboat and a wall of graffiti.
Location Police take over the lobby area. Breakfast could be better organized.
Clean, spacious, waterfront, transportation amenities Hotel needs to keep shoreline free of debri
I loved how comfy the beds were, bathrooms could of been a lil bigger for the type of room I stayed in, but it got the job done, lol I didn't like that I needed a separate ticket to get out.
Badly in need of refurbishing and more concern for patrons, but the place was completely full.
I needed to do laundry and the staff was very helpful! I felt so much better traveling with clean clothes! My stay was too short!
Good sheets, bed, pillows, breakfast was very good as well...business center was a life saver!
Clean , quite , great location for travel thru Oakland airport , would , stay again Location , cleanliness and friendly staff
Like that it's close to oracle arena and bart system. Staff during day time was super nice and helpful. Thanks Jordan, John, and Jose the driver was great. Didn't like that there was no continental breakfast for us. The restaurant is nice but pricey. Literally there isn't any shops around hotel. You have to take the bart to get anywhere. Good for in and out business but nothing else.
It was a very confortable Hotel. Very new and clean, bulit few months ago. I will go back for sure if I am in San Francisco. Very close to thwe airport. Very kindly they come to pick me up to the rental car location. GREAT !!!!! NO
Very friendly and accommodating staff at the front desk. I had to drop off our rental vehicle the night before leaving Oakland and they actually came to pick me up from the rental facility to take me back to the hotel. In the morning I caught the hotel shuttle to the airport. The shuttle driver was friendly and helped with everything we wanted to do, even suggesting places we could eat nearby. The free breakfast at the hotel was Fantastic with lots to choose from. The rooms were comfortable with good amenities in the bathroom. There was a strong smell of mothballs in the stairwell and hallway of the back right wing of the hotel where we stayed. That had me scared a little as we came in but the rooms were fine and clean.
Mother-in-law & I were in a room for the disabled. It was obviously not put together with input from a handicapped person. But it was clean, quiet and comfortable.
Staff cleanliness all good. Overpriced restaurant and bar
The staff at the front desk was friendly and helpful. The room had stains all over the bed spread. The entire hotel even though non smoking smelled like smoke everywhere. The hotel was in the middle of a warehouse district and there was nothing within walking distance outside of the other hotels.
Good location Not enough help. Too much waiting
Staff was helpful and courteous.
Staff try hard to please This was my second state; the two were about a week apart. The first one was good, but there were lots of problems this time. The main one was with the key, which failed repeatedly. Also, I tried to print something in the business center, but it does not have a printer and the one at the desk (which was supposed to be accessed via the business center) also failed.
Overall the room was very comfortable and well decorated. The bathroom has a slight smell but it did not look dirty in any way. There is a restaurant on the premises so that made it easier for me on a business trip to relax and get work done before my meeting. Plenty of parking. Smell in bathroom and they charge for printing from the business center.
The room was great. Did not get to spend too much time in it though. Morning clerk was great! Clerk who checked us in was not in good mood and it really showed. She was very short and seemed like we were bothering her. Others were being given complementary water. We were not. We were unsure where to go in parking lot and building. We were not told of the free breakfast and missed it completely.
Night manager who checked me in was very nice and professional The hallways had a musty smell
The room was clean and comfortable The staff was horrible. Didn't seem like they cared at all. Upon check in the lady at counter was watching something on her tablet and continued to watch it while I standed there and waited to be checked in. Totally rude and unprofessional.
Clean and comfortable Way overpriced for this market. Should be $60-$75 a night.
Good place. Being renovated right now. Call before you book to see if they're finished.
This is a simple place with a nice courtyard and pleasant rooms. Nothing fancy but good. Central location. The furniture was a bit cramped for the space.
AJ was very accommodating and super helpful by getting us ferry times and recommending restaurants to eat. Extremely friends front desk staff. Room was very nice and we were pleasantly surprised to find a microwave and fridge in the room. We go into the Amtrak terminal late and walked to the hotel, not very far but still a little scary. Some people just asking for money.
The inn was clean and it was less expensive than staying in San Francisco. The train is way too close and there are a lot of homeless people and sex workers around. The hotel is located in a strange area that has nice waterfront restaurants but also has a porn theatre and sketchy bars.
Cheaper alternative to the more expensive waterfront hotels in the area. Great food at the diner next door. Parking cost $15/day. You can hear people walking above your room if you're on the 1st floor.
Bunch of you kids partying at midnight kept complex awake and management did nothing to resolve matter
Very clean. Friendly staff The price! It was described as a boutique hotel. Hah! A motel without the convenience of a refrigerator and microwave.
Our trip to jack london was great.the location was perfect there were plenty to do right outside our hotel.rooms where clean and bed where better than expected.front desk was the only down side we waited 1 hours because our rooms where not ready and we gotno apologies. Food next door at the butternut was great
Comfy Beds, lots of parking, and quiet location. No waterfront entrance and only one entrance into hotel
No fault of the inn, but if you can't sleep through train whistles all night long, you won't like it. Otherwise no problems or complaints.
Service at checking and checkout is outstanding. The desk person was so friendly, offering additional information. That made our stay more enjoyable. Finding ice was tricky.
The location was perfect! A couple steps to the water front where you can board the fairy to San Francisco. Staff was friendly check in and out was easy, bed was very comfortable. room was a tad outdated but was still very clean and nice. Hidden parking charges and fees
-elevator felt a little sketchy; needs some maintenance
Good for folks looking for a quick and quiet stay. The 'breakfast' left much to be desired.
The price was great. There was quite a bit of cleanser left in the shower, but it was clean!
Affordable, clean and spacey rooms. Comfortable. No bath, but a nice big shower instead! :) Complimentary breakfast is rather primitive. Saturday night was noisy as a band was playing in the bar next doors (Halloween). Around 1 AM everything was quiet. The rest of the week was quiet as well.
Strange experience altogether. Checkin gentleman was a little uncomfortably flirtatious while the morning staff person at checkout was unfriendly and curt. Elevator out of service and was only offered a free cancellation verses a discount. Incredibly noisy room, awkward layout. At $170 with tax, definitely not worth the overall experience. Would not recommend ot stay at again.
Location was ideal for business, food & nightlife in downtown Oakland. 2 blocks from BART. Rooms are nicely updated while still maintaining old-school charm. Rooms are a bit snug and sink is in bathroom but c'mon people this building is 100+ years old. You're clearly not at a Courtyard Marriott, embrace the history. Surprisingly good water pressure for an older building. I stayed on second floor above the entrance and there was a ton of street noise that woke me up in the morning--trash pickup at 5 AM, loud truck running and pallet unloading for Smart & Final next door at 6 AM. Not really hotel's fault but something to be aware of--choose a higher/rear facing room or bring a loud fan. It was nice they provided it but breakfast was bare minimum. Staff was friendly but staff rushed through check-in as quick as possible. Shampoo but no conditioner in bathroom.
Comfortable beds Not so friendly staff
Location Breakfast was weak
There for the California Bar Exam and the stay at the hotel was pleasurable (more than could be said for the exams)! Polite attentive hotel staff. Well cleaned and comfortable rooms. Location is perfect with uptown a short walk away for business and jack london square a short walk the other way for restaurants.
Very comfortable room and bed, friendly staff, good location near The Fox Theatre and lots of bars and restaurants. No hot water to speak of, wifi only worked for about 5 minutes.
Older, restored hotel, convenient to bart, friendly, helpful staff The bed was very much too soft, causing me lower back pain
Perfect location. Went to a concert at the fox theater and right downtown. Parking is easy, even on the street is fine. Very safe, Oakland just has a bad rep
The room was comfortable, clean, and a good value The shower didn't work very well
I'm usually a Hilton / Holiday Inn person. Thought that this Comfort Inn would be a "downgrade". Was pleasantly surprised when I found it as good /better than my usuals. WiFi connection very Weil, nice room, comfortable bed etc. I'll try it again!
I liked how close it was Walls were dirty. It smelled wired.
Fine for a two night stay. Bathroom sink kept clogging, not so great area.
I liked it
close to the football stadium
We liked the fact that it was clean and liked the price. The breakfast had problems sausage was cold and sausage muffin sandwiches were moldy,got 3 all moldy, actually bit into mold,not good
courteous staff, not too far off from SFO downtown, in-room microwave & refrigerator.
close to airport, shuttle service to airport, nice rooms
Room was quite good.
What I appreciated most was the professionalism and friendliness of all of the staff. They were knowledgable of the surrounding area which proved to be quite helpful in assisting me in navigating around the area. I enjoyed the BBQ that was held there as well. I wish the rooms were a little larger.
It was easy access to Oracle arena for a concert and to the airport the next day. we enjoyed the Jimmy Dean sausage sandwiches. . Grateful for the refrigerator and microwave. Would have liked the fan in the bathroom to work and the person above us tramped through their room literally all night long, stomp, stomp, stomp, couldn't sleep.
Very clean Very comfortable bed and room Close to the airport - good for very early or late flights Convenient shuttle service to the airport and BART station I could print out my boarding pass for free on the lobby computer Compared to other hotels in the area with similar quality, it's very good value Complementary wifi had issues - the signal showed as strong, but I would have to reconnect almost every 30 seconds, and that's not an exaggeration. The device doesn't have this problem with other networks, so the problem seems to lie in the network itself somewhere. There is free Internet in computers in the lobby, and I would recommend using that instead.
Proximity to where a concert was occuring.
Convenient locatation, gated parking. The rooms are tired. When you walk in the room its hard to believe that this is a Hilton property. This goes for the mini lobby in each of the satellite buildings. Needs a complete makeover or become a new company line called Hilton dormatory .
The rooms are extremely dated, and have a very bad smell.
Clean large rooms, friendly staff, near airport Nothing
Pickup at car rental and transport to airport
Proximity to the airport and the front desk staff was awesome. It was perfect.
Eveything! It was really confortable and the environment was really friendly. Totally worth the money!
comfort of the sheets hallway carpet was old and the television was not modern
Very convenient to airport. Pick up and delivery to and from airport very timely. Hotel clean and staff personable. Would prefer to have internet access available in all rooms and included in hotel rates. Restaurant staff (waitress and kitchen) is slow and food is fair at best, especially for breakfast.
I liked the location to oracle arena and the coliseum. What I didn't like was the squeaky floor above. EVERYTIME someone walked in the floor above you could hear it.
Nära till flygplatsen och bra buss service till transithallen. Närhet till restauranger.
Ett mycket enkelt och lite slitet hotell. OK för en övernattning för att hinna med ett tidigt flyg nästa morgon. Gratis shuttel till och från hotellet. Icke fungerande aircondition och ismaskin samt lite dåligt och halvskumt upplyst på kvällen.
Nära flygplatsen o med shuttle till terminalerna. Skulle med tidigt morgonplan o frågade personalen hur lång tid shuttlen skulle ta på morgonen. Fick svaret 15 min. I själva verket tog det 45 min med upphämtning på andra hotell. Blev mkt stressigt o vi blev sena pga detta. Personalen skall självklart berätta att det är upphämtning vid andra hotell, många reser på morgonen och har mkt bagage. Allt sådant tar tid, men ingen sådan info.
Nära flygplatsen. Fri transport till och från flygplatsen. Ingen frukost.
Nära flygplatsen med gratis bussar dit. Bra pool. Restaurang i huset. Trång frukostmatsal. Unken heltäckningsmatta i vårt rum.
We asked for ice and got it right away. The bed was comfortable. The walls and floors were so poorly sound insulated that we felt we were living WITH the people next door. We heard every word, every TV program, and every time they flushed their toilet or showered. Luckily, most people were quiet after 10:30 PM. Lastly, for the price we would have expected rooms to be upgraded instead of plastic showers and routine accommodations. Maybe if we had a quieter room, the other elements would not be so troublesome. However, we didn't.
Breakfast was good with decent variety of foods. The week day front desk staff not helpful or friendly.
Overall good experience Parking limited
Convenient to San Francisco and the East Bay. Nice view of The City and The Bay. Good comp breakfast changes every day.