Hotell i San Antonio nära Far West Side

Staff was great and service was responsive. The Pool and Lazy river was good fun. Beds were not comfortable and rooms were small. Brunch was delicious but facilities were dated.

Great Family Resort Needs an upgrade....low value for what you pay!

The amenities of this well laid out hotel were everything that I would have expected from a Hilton spa and hotel. From the fire pit seating areas and heated pools to the decor and spacious rooms, I very much enjoyed the hotel itself. First. We arrived at almost 1pm to find that we were not able to check in. No rooms were ready. Next. The staff. It seemed that there were as many trainees as there were experienced staff (not very many of either). At the bar restaurant, there was only one experienced server. She was great and did the best with what she had. However, she couldn't keep up with everyone in the restaurant and train a new person, too. It took a very long time to get our food (some good, some not good) and drinks and there wasn't more than 20 people in the restaurant. I can only imagine how understaffed the kitchen was as well (we were there for about 2.5 hours). The breakfast restaurant seemed to suffer from the same lack of trained, attentive staff. The housekeeping staff were noisy and yelled down the hall to each other in the morning. Not professional at all.

ordered towels...never came spa/steam room "closed" on the days I was staying!!! no weights in the weight room on tap beer was sour out of steak!! tried to check in at 3:40...no rooms??? That was ridiculous..made to wait until exactly 4pm out of marshmallows! Can't even pay cash for smores..must charge to a credit card?? smores should be provided FREE staff was not concerned or urgent about anything!!

The hotel is quite nice and the rooms are really good. Is located in a easy to get location and near a lot of POI. The staff is the worst I have seen in my life. Housekeeping didn't leave towels in the room and not only one day but several days and more than 1 room that my family had for our stay, I told these to the people on the reception but I don't know if they didn't do anything or the housekeeping didn't understand. The firt day we had breakfast at the hotel but since it was so slow and bad the rest of the days we decided to go out. Even the bar was lame and closed like 9 pm. I think the rooms and the hotel is good but has the worst manager I have seen in mi life.

The location is the best element of this property if you want to be near SeaWorld. It is also fairly quick to access from one of San Antonio's major beltways. The bed was amongst the worst I have ever slept (or not slept) in. The mattress was broken down as well as the box spring. The waiting line for the meager breakfast offering was over 1/2 hour (at 8:30AM). The hotel was obviously unprepared to be full.

clean room room was not ready at 4pm, several people were waiting. staff did not seem to be trained and appeared lost. no bed options, only queen and a roll-a-way was an extra $20.00.

There was an issue with my first room. The front desk attendant showed great customer service and handled flawlessly.

They charge me an extra $10 and i dont know why i feel disappointed

Nothing. Smelled like mildew in the room. Towels and sheets clearly old and need to be replaced. Cockroaches in the bathroom.

Location Attitude

Nothing Poor service and the place was felty and smell really bad Worst experience ever

Dis not clean my room the whole time i was there never made my bed never gave new towels or took out trash an i have toddler's with dirty diapers so they got a suprise in bath room trash for when they go to clean it terrible stay i even told the manager an he did nonthing will never stay again

Liked the price and location, but not enough to return. Room was not clean, mold in bathroom, smoke detector was hanging from the ceiling by two wires and beeping (the desk attendent just took it down for the duration of our stay), ironing board broken (was replaced with a bent one), electrical outlet by sink not working, bedspread dirty, refrigerator handle was dirty with fungus, bathtub was filthy and stained.

Not enough towels, i seen a few roaches, need new carpet, does not smell fresh, AC units barely work, it just need a complete remodeling.

The bed was super comfortable. There was people outside listening to loud music, drinking, and smoking. Also there was a man outside walking around trying to sell drugs.

The bathroom rod was falling off it's hinges. The ceiling had water spots and was falling apart. I couldn't take a shower because of the state of the bathroom and I felt more dirty after washing my hands because of how disgusting the sink was. At least the bed wasn't uncomfortable, but based off the cleanliness of everything else, I probably have bed bugs.

Nothing Lack of cleanliness. The smell The room The bed. The bathroom. The shower. The breakfast. The entrance The hallways The staff.