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The hotel is drastically understaffed. The housekeeper didn't come by our room until after 7p and that included us calling around 3p to make sure they hadn't skipped us. When we got back to our room that evening, we noticed bags of our trash and lots of other rooms trash scattered down the hallways. The wait staff at breakfast were opening talking about how much they hate their jobs, and the front desk was always full of other guests complaining about something that went wrong with their stay.
I thought that the facility was clean and comfortable. Staff that we encountered were all pleasant. We visited during remodeling so check-in was a bit odd. I also thought the shuttle service was a bit weak. There are so many places to travel in San Antonio that market square seems like an irrelevant spot to travel too being that it is only 2 blocks away.
Clean, friendly. I was happy with our stay. There wasn't any continental breakfast available...
The staff was friendly and very helpful Internet was difficult to login to and wasn't a very good connection
Great location but due to construction getting to hotel can be tricky. Hotel is newly redesigned it seems and was very welcome and bright. Room was great size and staff was wonderful Not sure what happened but when we arrived and decided to use the restroom it seemed that someone has already been there and sprayed the toilet lid and left their pubic hair
Pretty clean and friendly staff
Close to downtown Internet connection was terrible. Mold coming out of our AC. No ice machine on our floor. Carpets were dirty. Bed was not so comfy.
Got there about 11 am. Had a nice clean room ready for use. Staff was friendly. Had a free shuttle to take use to the river walk so we were save in an area we did not know. Not thing. Everything was great
The staff was nice except for housekeeping. The location was nice. Parking was good. Housekeeping staff were rude. The pool was dirty, the rooms are poorly ventilated. Woke up and everything in the room was damp. The carpets in the room were nasty and stained. The staff started vacuuming the hallways at 9:30 at night while my kids were sleeping. The kiddy pool tile was crumbling.
Long check in
Free parking and shuttle service were very pleasant surprises based on previous stays in San Antonio. Loooong walk to our room
Bed&linens were very clean and comfy. 4 pillows per bed! The staff was friendly from the front desk, to restaurant, to the maintenance guy who brought us pool towels. I was traveling my myself but had a couple friends visit to use the pool and it was great. Lots of families, but quiet rooms can't hear other guests Hot tub bubbles were broken.
It was in the right spot Beds were to small
Great location to market square had lots of fun! 15 min walk to Riverwalk. Beds are so comfortable but sucks that I didn't book an extra room we were over crowded. Restrooms too small. Breakfast ends at 9:30am why not at least 11am.
Location. Staff was understanding. The security guard suggested I request another room when I told him it was dirty. The room was dirty. There was hair on the sink area and countertop and feces in the toilet. Since I arrived at approx. 2:00 AM, I just wiped it down with Clorox wipes. I told the security guard that the room was dirty and he suggested I request another room. The second room was also dirty so I opted to stay in the first room that I had already wiped down with Clorox wipes.The bathtubs in both rooms were flaking off in the inside, deteriorating and needed to be replaced. The hotel has gone downhill since my first stay in 2006.
Comfy bed, complimentary breakfast and no disturbance from staff as per the do not disturb tag left on door.
Only a few blocks away from the Alamo, Riverwalk and restaurants. The room has a fridge, wifi and parking was only $10/day. Other downtown hotels did not include these items and parking was much higher. Hotel was staff and very friendly and gave great suggestions. We stayed at a 5 star hotel in Austin and it was very noisy and only had 15 tv stations but this hotel had 50! Highly recommend if you are on a budget and don't mind walking a couple extra blocks to getting to the main tourist attractions! Hiring a couple of more front desk staff during the summer season would help and boosting the wifi signal as it went out a few times.
Clean, spacious rooms. No bathroom counter space. Coffee maker out of reach. Noisy A/C. Sausage and eggs at breakfast not good. Limited convenient parking spaces.
The staff was nice and the price was good for booking a day before. I like that it is close to market square so you can walk over. The river walk is about 8 blocks away with we walked also. This save us money on parking. The hotel is not clean. They need a better cleaning staff. Mold in restroom. Towels with hair. Bed was clean thankfully. Floor is dirty. Neighborhood is a bit sketchy at night but fine in the day . I would advise you to get a room toward the north side....rooms 120 to 140. It seem about to be safer.
prompt attention to correcting door handle problem
Free parking, huge beds and TV, not far from the center, cheap price. Bathroom very clean and discretion. Dust outside of one room, in the common hallway.
Everything that I did was near by.
Overall the motel is excellent! My kids wasn't able to use their laptop no router working.
The hotel location (near the Mercado in Downtown San Antonio) and the reasonable room rates were good features. Houskeeping service knocked while we were still in room (10:00am), but did not return to make up room. Not discovered until we returned to room at 10:00pm.
We enjoyed the location. We could walk to a trolley stop and go most places on the trolley. There was no carpeting.
yes, there was no radio or alarm clock. no shampoo or cond. no amendities at all.
Very clean, excellent location..friendly staff...
Well that the WiFi was not free. That was the only bad thing about it