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Upon check in I was told that because I booked through an online 3rd party they couldn't guarantee my room preference. AND I was told that I just happened to have secured the last room available and I was lucky I showed up when I did. I asked for a king bed, I got 2 double beds and I asked for a non-smoking room and got a room that was surrounded by 'smoking rooms' (why do those even exist anymore?). I usually book directly with hotels - because this is not the first time I have used a third party for hotel reservations only to be treated poorly by hotel staff and/or not end up with what I booked.
Very good customer service, the room was very nice and clean and the breakfast was wonderful. Construction going on in the lobby very messy looking unorganized. No signs or warning that the hotel was under renovation.
I had to book this place last minute because my flight got diverted to San Antonio because of storms. For the price I wasn't expecting much, but the place was extremely clean, comfortable and had great amenities. The front desk staff were awesome and let me know that the shuttle could take me to eat at some select places to eat and that there was a Chinese food place that delivered. It's also right next door to a Specs which after a long hectic flight was a welcome development. The shuttle form the airport showed up quickly after I called from the airport. I thought I'd be able to hear a lot of noise and planes from the hotel, but it was surprisingly quiet. If I find myself flying into San Antonio I'd definitely stay there again!
Nice and friendly staff, very busy, the hotel was completely booked but check in and check out was very smooth. The breakfast was very unorganized.. there was no sense of structure and everything keept running the 1st morning...NOT ENOUGH SITTING AREA EITHER the 2nd morning we got up early and made plates to take up to the room. .
Location was great, close to the airport, restaurants and a walmart. The room was very nice and clean. Bed was comfortable. The staff was very friendly and helpful with checking in and out. Overall just a really great hotel experience. I would definitely stay there again. The only drawback was the pillows in our room. They weren't that comfortable, but only a minor setback.
I love the staff n the commute I got attacked by bed bugs and they didn't even offer to comp my sayu of n e thing.
Cleanliness, neat room, staff was friendly. Breakfast was very packed, we passed up the street each time we went back.
We like the breakfast. The bed was comfortable.
Nothing Dirty Construction
Room was spacious. Breakfast was good. The hotel was lcoated by the airport and we were able to get where we wanted with ease. We stayed for two nights, and room service never came to clean our room after the first night.
We were in San Antonio for our son's graduation from Fort Sam Houston and the hotel is very close so it made it very convenient. The hotel is also very close to the airport. The room was very nice and the hotel is very clean. Everyone was very nice.
convience toilet stopped up entire time
Staff Location Room had 2 beds with a subdivided wall Free wifi was VERY SLOW.
The staff was very friendly and helpful. One helped me check in and made sure I got the room I wanted. Another helped me find a really awesome local restaurant. Because of construction the signage wasn't up so I almost went to the wrong hotel, but because you emailed me the address it worked out fine.
Nice place. Free breakfast had plenty of choices. Loved our room. Only paid 10$ more then going to motel 6. Very nice place The pool was very small.
Good breakfast and clean hotel and rooms Under renovation and some things were missing. In our room, the shade part of our curtain was missing so all we had was a dark privacy curtain. Also we were not informed during our check in or reservations that the pool and gym were going to be closed for renovation. Something to be noted is the lack of a dresser with drawers to put your clothes. We were staying for four days and the shelves provided in the closet were not very accommodating.
very clean and friendly service! allowed pet for a reasonable price and had small doggy area. quiet large rooms and comfy beds. bathroom is small and is disconnected to the sink
Your choice of beer or wine in the evenings along with some snacks - on the house. Nice touch. Complimentary breakfast is a notch above the ordinary which was nice. Short stay, second time at this location. I'll be back
Rooms were stylishly decorated, beds were comfortable, free wifi, close to airport and shopping, plenty of parking. Rooms were a bit small. Bathroom was tiny. Large wardrobe took up a lot of space. Could hear people talking in the halways as they walked past.
Comfortable, clean, great location, overall great value for the money. I paid $99 + taxes. Only one complaint: there is NOWHERE to put a towel or your clothes in the restroom. You literally have to place them on the toilet or on the floor. Not cool. Install some racks or fixture for us to put our things.
Everything was in order and staff very warm! No.
Ease of check in and check out. Felt the bathroom was small. Also, where the desk was located and placed made it very tight to sit and work.
This hotel is clearly older than ones that I have stayed in the past. I had a suite which was perfect for my needs The staff were extremely friendly and prompt when it came to requests. The restaurant was okay but overpriced for the quality of food. Also, the location was not really inconvenient if you did not have a car as you were surrounded by mostly corporate office buildings. However, for a 1-2 night stay, it was fine.
The room smelled moist. The room looked outdated and the bed was hard. There was nothing special to that place. The staff was ok. I will not gk back.
Friendly employees Elevator took to long air conditioning in room was not cool enough
The hotel room was filthy. Toilet was clogged and the sheets were stained.
It was well maintained. We picked it for the location to the airport and they had a shuttle to take you there.
When I travel I always try to stay in a Crowne Plaza Hotel (Dallas, Addison, San Antonio, etc.). The hotels are always clean, comfortable, very attractive, helpful, and the staff is always courteous and professional. I especially appreciate the Business Center so I can stay in touch with my office and keep up with my class homework.
Our air conditioner didn't work and the tech didn't know how to fix it.
Really liked the wild west look of the hotel and the breakfast was excellent. Did not like the fact we were told on arrival that we may not have a room due to them being fully booked. Absolute disgrace after travelling half way around the world. Luckily they had one room left if we had arrived any later we would not have got the room. What the hell would we of done. Bookings.com you need to sort your game out!
Location We cannot add HHonnors points for our stay due to the 3rd party booking.
The location was surrounded with great restaurants, the scenery was cool, and the staff was extremely nice. The pillows were way too soft. It took three pillows to equal one regular pillow. Surprisingly, the bed felt old and worn. It's was even hard to sleep in it. The glass cups that are used for drinking had some powdery white substance on the bottom in the inside.
Nice location if event is in area. Overall clean nice features and good room. I booked through special deal which got me a handicapped room but was changed to regular with fridge and microwave. Nice pool and court Yard in hotel which had a jacuzzi. Very comfortable beds but seem like smaller that queen larger than twin perhaps full? But comfortable. Front desk staff were a little rude under pressure. Configuration of hotel is strange. No Air conditioning in some hallways. Even though I had a fridge and microwave my fridge had food from someone's previous stay. Only 1 set of air conditioned elevators the other one is by pool and outside. Parking fill up fast and some of hotel is under maintenence.
desk staff were friendly and helpful when we arrived and dining room staff were also very pleasant
Location; Airpot transfer was prompt. -Noise from heating duct -they did nothing about it.Internet connection was supposed to have been available-it never happened; the staff provided 800 number which was not responded by any one for terribly long time. I could never use my laptop to check important stuff thru internet connection.
The bed and room was really comfy, we drove down from the border of Wisconsin and Illinois to attend a wedding on 3/21/15. So rest was greatly needed. We stayed on the first floor and our neighbor was frantically yelling and arguing with whoever was in the room with him. This went on for an hour and half, beginning at 10pm, I then had to wait in line around 11:30 for about 15 minutes waiting to address the ongoing issue. The customer service was really slow, and the others waiting in line as civil as we were, understood that there was one associate working. However, it was really late, and it took way too long compared to other hotel branches. Also, our toilet in the room was a hit or miss, it was a repetitive flush then no flush.
Great breakfast, near airport rental car returns, clean facility, professional staff We stayed twice. We had slow sink drains in both of our rooms.
The hotel had just gone through a renovation, so it smelled new and clean. It was very clean; the staff courteous and friendly, very helpful with directions; they had a shuttle that would take and pick you up you anywhere within 2-3 miles of the hotel; it was close to a mall, Walmart, several places to eat, and the interstate; and plenty of free parking; they had late night shuttle service (12am) and early morning shuttle service 4am for airport departures ). This was my first time staying at a DI, I'm planning my next trip to SAT and will definitely stay at the airport Drury Inn. I can't think of anything I didn't like!
Great service! Nice bonus of breakfast and Happy Hour!
This hotel is very clean and updated. Breakfast was sufficient. Rooms were great. Located only 2 minutes from airport and only 15 minutes from San Antonio's major attractions. Staff sent me to a room that was occupied upon my arrival.
I had a very good experience during my stay, I felt the room very confortable and the internet was very fast. there are only one thing probabely in bad conditions, the sliding doors of the shower, it was broken.
The stay was great. I'm a clean freak so it's hard to pass my "inspections". The bathroom was terribly small. The door hit the toilet when we tried to open the door.
looks old and outfashioned
Checking in was AMAZING after this was awful. Beds were where we will never stay there again HARD AND SMALL we understand ,its hard to control guests ,but we called front dest at 2am to take care of a guest whos baby cried for over 1hr and we had someone knocking at our door, bad enough we couldn't sleep. Great cleaning crew Very Friendly. When leaving front desk guy NOT friendly at all and we didn't even say anything about a rough night, he was rude when we asked for a receipt, he proceeded to say well....?! IT WILL BE BLANK!!! This is OK, if customer wants receipt JUST hand one out and be friendly so YOU provide best customer service and even IF beds were uncomfortable THEY MIGHT COME BACK because YOU were great like when we arrived he was not only fantastic we called him unreadable hulk and he was so pleasant in offering fresh cookies.
Nice hotel in all the aspects, worth the money.
Staff was great, rooms were great, location was great! You are right next to the interstate, but if you're staying at an airport location thats to be expected. Close to the airport and easy access to everything :)
Everything was exceptional.
We liked everything since the moment we walked in, the staff was really friendly fast and easy to get our room keys. Breakfast was great had a little of everything, close to downtown malls shopping centers and restaurants. Our room was very clean and everything was in place. overall a great experience and will be booking again in the near future.:)
AC made horrible vibration noises and there was not hot water. Changed rooms the second night at 4pm and the maid service still hadn't cleaned my original room.
Different atmosphere versus other hotel brands. Good bargain price per quality. My cc was charged twice and the only way I noticed was because I was bored and checked my bank statements. I understand this to be a mistake but a mistake that is very inconvenient for me. Now I will make it a habit to double check any charges to my card in the future, I plan to continue doing business with Marriott.
The set up of the room
The location was the high point for us. Close to where we wanted to be. The facility was modern in appearance. Well kept up and clean. The rooms AC/heat blows right on the person in bed closest to the unit. Shower door seal was broken.
Staff was very attentive and positive. Room was clean and comfortable. Breakfast was very satisfying and the hours were great. Great place for families to stay! Will definitely be staying here again in the future. Ran into an issue with an "authorization fee" in which my card was charged over $150 supposedly because it was a debit card. Fortunately, my money was refunded but not until 4 days later. Never had that issue before when staying at other hotels. The sofa bed is very uncomfortable, no matter how many layers of blankets you add.
No nonsense. Secure facility. Good access to major attractions. Convenient location. Quiet locaton. Accessible to restaurant facilities Had to ask directions once after we saw the sign. Located within large shopping center
I appreciated the friendliness of the hotel staff and the cleanliness and comfort of the room. All were excellent!
Very clean rooms, bathrooms, very well kept. Staff was very friendly and helpful. Prices were very good. Rooms were large and comfortable. Internet was fast. They got all the most important things right - CLEAN, well kept and friendly . Bed was a little stiff for me but that is a personal preference. TV was not HD but that wasn't that important to me either.
everything was nice, the rooms were very clean. No noise. kind of hard to find, even though it is in the intersection of two main streets,Idid not see any sign from them to identify the hotel
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Great value for a great hotel!
The entire place. It was clean, modern, and welcoming. The bed was extremely comfortable and the room was spacious! Nope. I liked everything about it. Great hotel!
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the staff, from the front desk to the bartender they were just great! It exceeded my expectations and the outside covered seating area was perfect for our family get together. The food from the resterant was good and well priced. Grt happy hr! Really, nothing. Yes, it's got traffic noise but inside the rooms it was quiet!
It smelled really good and was very clean The coffee was lukewarm and was not available till 6 am. Yes there is coffee making ability in the room but I prefer the convenience of hot fresh coffee in the lobby 24/7. I get up earlier than my family and prefer not to disturb their sleep.
Shuttle service to the airport. Charges after I checked out.
Clean, modern with nice rooms and helpful staff No.
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Even with the hotel in close proximity of the airport, you didnt hear the planes at all once inside. We were hoping the pool hours were extended since it was spring break.
Modern and clean rooms, low rates A/C didn't get that cool
It is beautiful and the front desk staff was very helpful. Na
Great location; near airport and access to many parts of city. Free Breakfast always done well. Business center could add a few more computers. TV channel selections available not very good.
The room lay-out was typical for Embassy Suites and that was fine, but the door did not work well. After putting in the key you had to lay into the door with your shoulder to get it open because it would catch on the latch. In general, the hotel was maintained at less quality than other Embassy Suites and just seemed a little less quality than I'm used to. A better Embassy Suite for example is in downtown Lincoln, NE.
This property is away from shopping, restaurants, and anything else you'd like to be near when you travel. It is very close to the airport which is great if you're just looking for a quick overnight place to stay. The breakfast tasted good but the line was very long for most of the morning and this was mostly due to the staff not keeping up with the pace of food consumption. The happy hour was nice and the pool was decent. Overall this isn't a bad property but it was not worth the price we paid.
Hotel is fine, room is fine, a bit smaller than the regular Embassy suite size. Furniture is not according to standards, too simple !!! No free internet.
I have stayed at the Embassy Suites twice. It is a very relaxing environment. Service is exellent. Good exercise room and pool. Good restaurant and bar. Complementary drinks during happy hour. Good breakfast. You never need to leave the hotel, which for me was great after several long days of work (business trip).
Nice place to sleep and spend a long weekend in San Antonio. Free breakfast is a plus too.
Even though it was close to the airport - you didn't hear the planes Shuttle service every 1/2 hour 24/7 to airport.
Only concern I had with the hotel, that could not be fixed was that there was not a vent in the bathroom. Therefore if you were in there after showering or bathing the bathroom was so steamy and hot that I had to blow dry my hair and put on make up in a different room and the lighting was not as good.
I was only in town for 18 hours and at the hotel for 5, but great experience. The breakfast made-to-order was wonderful.
I love Embassy and this one did not let me down. Great staff. Answered all my questions and provided 5 star service.
We had a 2 bedrooms/2 baths suite located on the 6th floor. Very happy with the money spent with the quality and service of the hotel. A king size, full size, and sofa beds provide plenty of sleeping area and it is still roomy. Palsma TV's everywhere. There is complimentary breakfast every morning, staff is friendly and the place is clean. The only small thing is hard to find the hotel when we just arrived. It is located in the middle of few highways intersection.
I was traveling with my 7 year old daughter. We initially booked the trip with the intention of going to Six Flags but did not know it was closed for the season. We still went with the intention of sight seeing and just relaxing. The front desk was very helpful and courteous. On one morning where I did not realize breakfast was over at 0930 and arrived downstairs at 1000, they offered to buy me and my daughter breakfast from some other establishment. That was kind of them to offer as they were not obligated to do so. The only downfall to the trip was that the bed was uncomfortable for me and caused a bit of restless sleeping.
It was a clean, bright, and had friendly staff. I walked in and was in awe. I will be back !!!
The Location is excellent. Loved the ambiance very family oriented. Very safe and we loved it so much. I did not appreciate an employee being rude. Also they can improve with a thorough cleaning of the room.
Everything would have bee nice if there were cameras or guards or some sort of protection at night. I had my truck stolen at the property and they didn't have any cameras. Apparently, there was a guard at night but maybe he was sleeping or something. No one saw anything. The truck as just suddenly there. The hotel is tucked away in a little corner and I guess is frequented by carnappers. The staff was polite but basically was just given a "that sucks, sorry." I had to ask the La Quinta across the street if they had cameras and they did but, unfortunately, nothing that was pointed at the TownePlace property. I wish I didn't have to have to ask another hotel to maybe see the parking lot. I feel like the hotel should have done something more to be helpful or SOMETHING. Sure, you've got a lot of signs out saying park at your own risk but if you can't ensure my property isn't safe while I stay at your hotel then I will definitely not stay here again.
My stay at this hotel was a pleasant experience, and I would go back. The front desk staff were helpful; one of them ordered a taxi for me when the hotel shuttle couldn't take me to my destination. As for the room in which I stayed, on the plus side it was spacious and clean; negatively, the room and bed linens had a musty odor that could use some freshening, there was also some plastering on the bathroom ceiling that needed to be covered up, and the furniture needed some updating. Finally, to end on a positive note, the free breakfast was great! There was much to choose from (and this is not a complete list): toast, cereal (4 kinds), english muffins, bacon, yogurt, various kinds of juices and coffee flavors. Even though the hotel is about a 5 minute drive from the airport, I wasn't jolted by the rumbling noises of planes nearby; my suite was quiet and peaceful.
When we got there, we found dried blood on the bedsheets and pubic hair in the bathroom tub. We reported this immediately to the front desk & we got an 'attitude' from the girl working the front desk. She said 'sorry' & proceeded to move us to another room. When we asked if the manager would be notified of this, she said 'I'm moving you to another room. What else do you want?' My husband spoke to another person working the front desk (the next day) and got the same type of reply. Would never stay here again, because they acted like it was 'no big deal' to have blood on your sheets & pubic hair all over the bathroom. TERRIBLE customer service & ZERO hospitality. The free continental breakfast was great - it was the ONLY good thing about this hotel.
Stayed there one night for the San Antonio Spurs game and also visiting the city. The hotel is very close to the airport. Free Parking. Free WIFI. Free continental breakfast. The Hotel Staff was very friendly and efficient. Check in was quick. Quiet location. Clean room. Comfortable beds. For the moment, I just can't think of anything bad about this hotel. Great place to stay.
It felt more like a 4 star hoter. The room was large, clean and perfect. Dollar for dollar this hoter was much better than the Hilton Edison NJ which I stayed the night prior to my stay at the Holiday Inn.
This hotel was clean and close to the airport, although it was a little difficult to get to off the highway. The staff was very helpful.
fast pick-up from the airport! Clean rooms, average food
I stayed here for only one night so I would easily make it to the airport for my 6:00 am flight. I honestly had no issues with my stay, whatsoever. The staff were all very friendly and welcoming, and even let me check in three hours early. The location is great if you like or need to be close to the airport, while they provide a free shuttle service. There is no dining on site, which was fine because I just ordered food and had it delivered instead. They offered free internet, and if you're still there, they also offer free breakfast starting at 6 am. I had to leave at 4 am because my flight was early, but they still offered me coffee and cinnamon rolls. The room was clean and the bed was also extremely comfortable, and I'm usually very picky about hotel beds. Overall, a great place, I would recommend it!!
Very clean, great service, and very polite staff. The hot breakfast was wonderful and the kids had a fantastic time. We will definitely come back. This hotel will be on top of our list.
Staff was nice. Nice hotel with breakfast. Close to airport. Shuttle to airport and back was really nice.
I stayed at this hotel for only one night but wish I could have stayed longer.The room was very clean,the bed(king size)was extremly comfortable and the large flat screen tv was a nice amenity.The breakfast was awseome! Eggs,sausage,biscuits,toast,ceral,danish,fresh fruit,bacon,bagels,pancakes,milk,assorted juices etc.I would definetly recomend this hotel and hope to stay there again!!
Quick and easy to get to, I did confuse it for the other Holiday Inn a few buildings down. The room was nice. Felt safe and secure. I checked in late, so was unable to use the pool. I don't know why they don't keep it open at least till 11:00pm. I promise I'll keep quiet. The pool looked nice and clean. The lady at the front desk was very friendly.
This was a weekend trip to Sea World and staying here at the Holiday Inn was great. Its only 10 minutes away from Sea World and isnt far from the River Walk either. The service here is great and the price really impressed us. This hotel is a great stay for a few days. The breakfast is delicious and is always ready to serve. But one thing that I must add is for you to bring your own shampoo, conditioner, and soap. They only provide one small bottle of each per day and is not very good for your hair. Overall I approve this hotel for a great comfortable stay.
lots of airplanes at all hours of the night airplanes, lots of airplanes at all hours of the night. bathrooms could use some updating and a decent cleaning.
Comfortable bed, clean room and bathroom Really creepy location, but it seems like all the hotels near the airport face the same challenge
There are few good options near the airport, this is certainly one of them. Good value for travelers. Clean, well maintained and good service. Everything you need at a fair price.
Convenient I booked a king room for my spouse and I, but because we booked through a 3rd party, we were not given a king room and none were available. The room would not cool down, even with the thermostat on 65 the room was warm. The lobby and dining area were entirely too warm to be comfortable even though the weather was mild.
The pleasant atmosphere, the cleanliness, the restaurant all added to a great stay in San Antonio while we visited our daughter, son-in-law and granddaughters. It was a little too far to travel every day from our daughters home, but San Antonio is a large, beautiful, busy city.
it was good... however a bit far from the city centre.
Service and reception are friendly We have a problem with some kids made too much noise on the pool which was at the front my room.
Staff was excellent. Great breakfasts. Great lobby area.
There were 2 in the room Very, oh so very uncomfortable.
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The staff was very friendly and with a nice attitude. Breakfast had enough variety. Room was excellent. It was clean and big. Staff had a really nice gesture because they left a little 'goodies bag' outside my room to thank me for staying at their hotel.
Room size was great. Clean. Good breakfast. Limited parking. But I checked in late.
AMAZING little trouble with tv. remote never worked but finally got tv to work. Hotel Employee at front desk offered to move me but already set up.
Location Pet area
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Our room was spacious, clean and very comfortable. It was like having a small condo! The staff were friendly and worked hard at making sure everything was so clean. Breakfast was great with plenty of choices available. Even free laundry services! No, we loved everything about this hotel. It made our trip absolutely fabulous
THIS WAS THE WORST ROOM WE HAD EVER STAYED AT. WE OPENED THE DOOR AND THE SMELL WAS SO BAD. IT STUNK REAL REAL BAD OF CIGARETTES. WE STAYED FOR 3 DAYS AND ALL 3 DAYS HAD THE WINDOWS OPENED ALL DAY AND NIGHT.
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Staff was courteous, fast free internet, free breakfast, quiet. Horrible parking, leaving the hotel was hard too bc the exit is literally next to a freeway exit. The room didn't seem to be at its cleanest, seemed really 'used' and spot cleaned. Furniture looks extremely used, but I've grown to expect this from Staybridge they're all like this. Just didn't have a good feeling, small hairs left around - spot cleaned
Room provided was a suite and breakfast had good options
I paid for a 300 sq feet room, and I got a regular doble room, I asked the recrpcionist and told me that there wheren't bigger rooms, and the Day after I saw those bigger rooms when they were cleaning, I won't go again!!
The staff was so welcoming especially the lady in the breakfast area. She was so polite and helpful. She made us our waffles & brought them to us at the table along with forks & napkins. I really apprecited her help. It made things easier since I have 2 small kids. The staff at the front desk always greeted us when we entered or exited the hotel & even said hi to our kids. They were very accommodating as well. I requested a crib & they brought it to us quickly. The indoor pool...it's a great idea due to the unpredictable weather but it was way too hot in there if you don't plan on getting in the pool. My 6 month old and I wanted to be in the room while my husband and our son were in the pool but we couldn't stand the heat & humidity.
The room was very spacious and clean. The bed was really comfortable. Liked having a fridge and microwave. Staff was all very friendly. Hotel close to lots of restaurants, shopping and the airport. Room was handicap accessible and the shower floor was completely flat with no barrier to keep the water from going all over the bathroom floor.
Approximately 25 minutes from Lackland AFB for those traveling for BMT graduation. 4 restaurants within walking distance and a Walmart for snacks and drinks in the room. Full size fridge and microwave. 12pm checkout was nice, and just a few miles from the airport. There was no jet noise however. Easy on and off 410 loop. None.
From the lobby, elevators, hallways and to the rooms, everything was perfect. Very modern and clean. My room was spotless, my bed was soft and comfortable. The linens blanketed my soul and warmed my heart as well as my body. I enjoyed my stay very much.
el personal de limpieza y el desayuno muy amables. Maxx una persona muy prepotente y majadera. trata a los mexicanos muy mal.