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Location of the hotel was great. Access to beach and proximity to the downtown was a great asset. Daniel at check in was very helpful.
Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had. Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.
The luxury and good service from the staff at all times. Got help with restaurants, and we also liked the proximity of bar, restaurant and beach to the hotel. That TV cost. They might have included some more things in the servicefee of USD25.
Good location. They gave us an upgrade to a ocean view with balcony. Room is nice. We didn't like the food at the hotel and it was very overpriced.
The hotel is beautiful and the private beach is definately a plus. The pier that you can swim off of as well as the hammocks, games to play and outside dining were fabulous. The drinks were pretty pricey and we were hoping that there would have been more options with the menu between breakfast, lunch and dinner.
Beautifull hotel with very friendly and helpfull staff. Late checkout (1500) to do the spectacular jet-ski tour around the island they provide was not a problem at all
everything incredible hotel wonderful grounds breathtaking hotel INCREDIBLE TOP NOTCH STAFF I could go on and on This is now a must for me in Key West Absolutely nothing
Wonderful staff and great location
The pool would have been wonderful given the location and views of the ocean, but it was so dirty and unkempt.... We visited the pool nearly every afternoon for the entire week and not once was the pool cleared of leaves, grass, garbage. There was a spot on the pavement that a drink must have spilled or something and it was there for the entire 6 days. I was quite disappointed considering the resort fee is apparently supposed to cover towels/chairs by the pool. Also, it seemed staff was never around to help set up chairs, grab towels and the like, finally we just went and got our own. Very disappointed because this place has so much potential!
The bed was very comfortable...but, it would be good to have had a bath in our bedroom...and we were moved 3 times before we departed and this was in a 4 night stay period...
Location is beautiful Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates
Beach location was great. Room floor was hard, so it was not good for 8 months baby.
Jätte mysigt motell med trevlig personal. Inte direkt billigt, men alla hotell i Key West är dyra.
Ett lungt och trevligt hotell, lungt läge med gångavstånd till strand (ca 5 minuter) och Duval street ca (20 minuter).Enkel standard, rent och bra städat.Boka detta om du vill bo lungt och enkelt men ändå centralt. Vi frös då hotellet saknade värme, det behövs på nätterna i december även på Key West.Fick be om extra filtar då vi inte hade mer än 15 grader på rummet de första nätterna.Poolen var kall, ca 18 grader! Vi hyrde en lägenhet och utrustningen var minst sagt bristfällig.Bäddsoffan funkade hjälpligt...för en liten person, 8 år.
Det fanns en pool och det var ett trevligt väl placerat hotell i Key West. Det fanns sittplatser, trädgård, takterass och det var relativt billigt. En av gästerna uppträdde störande men då bankade jag på dötrren och röt till varpå de lugnade sig och bad om ursäkt.
Personalen var otroligt hjälpsama!
Vänligt bemötande, bra läge och bra pris. kallt pga dåligt väder