Hotell i Key West nära Casa Marina

Location is beautiful Beach is full of rocks and algae. The public beach next door is much better. First room was filthy and had a broken toilet. Second room was in desperate need of updates

The bed was very comfortable...but, it would be good to have had a bath in our bedroom...and we were moved 3 times before we departed and this was in a 4 night stay period...

Beach and pools are great. Staff on the beach that set us up in our cabana was great, the only positive staff experience we had. Front desk couldn't find our third party reservation so gave us an ultimatum of leave and try to get our money back or stay in a handicap room at current rate. Also told us never to book through a third party...then why do you participate in those sites?! 5 minutes after we were in our room they called and said, oops we found it you're good. Meanwhile charged us $200 to open credit card even though we had prepaid through 3rd party the charged our card another $330 the next day which they could not explain. In fact when i called down to front desk to ask for an explanation they said they were really busy with guests, but would try to assist. I laughed. They then just said it would be refunded at check out with no explanation. Room had dead fruit flies everywhere, it's Florida, I get it. We live here, but I asked the front desk to have someone come clean them up and no action was taken. We made the best of it, always do, but they will not get repeat business from us.

Good location. They gave us an upgrade to a ocean view with balcony. Room is nice. We didn't like the food at the hotel and it was very overpriced.

Friendly staff all encountered Beach was dirty with plastic cups all over fishing net washed up on beach not removed piers damaged beach equipment old rooms cold in furniture not inviting landscaping not kept up jet ski's for rent in rough shape.

Vänligt bemötande, bra läge och bra pris. kallt pga dåligt väder

Det fanns en pool och det var ett trevligt väl placerat hotell i Key West. Det fanns sittplatser, trädgård, takterass och det var relativt billigt. En av gästerna uppträdde störande men då bankade jag på dötrren och röt till varpå de lugnade sig och bad om ursäkt.