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Fin anläggning.Egen uteplats, men om man inte gillar ödlor ( små) skall man inte välja detta hotell eftersom det var ödlor vart man än gick. För att röka vilket många gäster gjorde var du tvungen att lämna hotellets område.Detta kändes lite konstigt med tanke på att alla hade uteplats eller balkong.Långt till stan, men många affärer runt hotellet.Ingen frukostanläggning fanns, man var tvungen att äta frukost på nått café eftersom det ej fanns plats att äta på rummet och för liten kyl ( s.k minibar) att förvara nått i.
Miljön var fantastisk. Smakfullt inrett och skön design. Bra service. Personligt och en riktig idyll.
New hotel , very clean Small rooms for $$$
Very cool place. Lots of soul, super clean. Food Truck was cool! No beach, but beaches in KW aren't great anyway. but pool is awesome. 6$ cab ride to town.
Great decor modern key west style,food truck was great,great prices and gourmet food. Pet friendly ,great idea for pet lovers! Need few more pet areas,Need fl resident specials,walls a little thin,can hear outside noise and neighbors.overall very pleased 4.5
Rymligt rum. Bekväma sängar. Lätt att hitta till hotellet. Är man beredd på långa avstånd och kan överse m det för att få ett jämförelsevis prisvärt boende m. enkel standard så kan jag rekommendera det. Saknade kylskåp, kaffe- / vattenkokare. (Fanns på 100% av övriga "Inn" / Motell vi bodde på i Florida) Frukost ingick inte. Mycket långt till centrum / sevärdheter. Osannolikt dyrt! (1natt, Nyårsafton 2009) Enkel std.
Det fanns en bra pool och parkeringen var gratis. Sängarna var inte så bekväma och handfatet var överbelamrat med kaffebryggare och annat.
mysig idylisk plats med en puls av liv värdeboxskpet på rummet var trasigt
Bra läge, lätt att hitta. Lätt att nå olika aktiviteter på Key West.Bra parkeringsmöjligheter.Bra promenadvägar, restauranger i omgivningen. Traffiken något störande nattetid pga långtradare.
Bra service. Fräscht rum. Uppvärmd pool. Läget var ganska dåligt. Måste nästan ha bil för att kunna ta sig.
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair. We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient. Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
Liked the room Did not like the staff. Not friendly at all. Very rude.
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
comfy bed no windows really ugly far from town too expensive far better options
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed. A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself. Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
The staff were very accommodating and helpful Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels, Parking was in a ground level garage; our room was on the 4th floor.
Room Clensines Service Happy hour Pool Hot tub $20 parking per night
Service in general very good, front desk people very nice, pool with the palm trees! clean rooms, bar services, clean and warm towels. That was a good experience there. thanks a lot. the breakfast wasn't what we expected. and the restaurant after hours, that we had to walk to the "next door restaurant" to get the food.
the grounds are very nicely put together. The rooms were designed with luxury in mind. Being new they just have some growing pains to surpass but they will get there. The front desk staff seemed friendly and willing to attempt to fix any problem you might encounter. Being fairly new, the first room we were provided had issues with the barn door for the bathroom where it wouldn't close. We had paid for a ocean view and we're given a room where the elevator block the view. The front desk was able to give us another room but couldn't provide us then with the size bed we had requested since we were there for multiple nights. The new room was clean and similarly put together but the barn door still on occasion would get stuck. Leaving one of us trapted temporary in the bathroom. The second downfall which really has to do with the location is it is right there upon entering key west so if you request a ocean view room, you're going to hear the traffic coming and going.
Clean modern hotel, attentive staff No Resturant on site
The hotel bar was nice. The bartenders were friendly & quite helpful about any questions we had about Key West. The resort fee is too expensive. The shuttle does not run @ all times. A cab cost about $16 to get to Duval St. There were never enough towels in the room; however, when we called, housekeeping did bring more towels within 30 minutes. The room was much smaller than it looked from the pictures on the website. Next time I will also choose to stay closer to Old Town.
Hotel is remodeled since last visit. Very pleased with looks and amenities. Staff was also very helpful.
Hotel was clean, nice room, very comfortable bed. The pool was on the cool side. Hot was not working. Only regular coffee,no decaf.
The pool area is really nice. It has a good bar and lots of space to lay down and relax. Very kid friendly. The pool is huge. The staff was also super nice and attentive. Also free parking, which is included in your resort fee. In the first room we stayed in the AC was extremely loud. My boyfriend barely slept because of the noise. The bed didn't have fitted sheets, it was just a large bed sheet tucked in. It came off in the middle of the night. After that's we were able to switch rooms at no extra cost which was great. This time the AC was okay but again no fitted sheet! The walking shower floor was very dirty. It wasn't a horrible stay but I didn't feel comfortable for the most part.
The pool My stay was just mediocre. The pool was nice, the breakfast was nice, except it was very dis-organized. The front desk staff was extremely rude. Our power went out. The housekeeping staff was polite and so was the maintenance man when he came in to fix our water which was not hot.
the employees were great
nothing I book two double rooms, and when I got there, I got one room with a broken door, you cannot even open or shut that door by yourself. The other room only have one bed, and they asked one us to sleep in the tiny sofa there. And they did not informed us before we saw they room, and refused to give us whole refund. CHEATING customers. Your travelling mood will be killed if you stay in this hotel!
Great staff, very helpful, quick wiht a smile. No problems whatsoever.
The pool was beautiful The toilet in our room overflowed the first night we stayed and they never fixed it. They gave us a plunger. We used the bathroom by the pool for the remainder of our stay which was an entire day and night. When we checked in the room phone didn't work and once again they never fixed it. They said they would call someone but they didn't. It was not fun going to the bathroom in the middle of the night outside the room in our PJs and not being able to call the front desk to complain. Also it was close to $700 for the nights. Way too expensive to use a bathroom by the pool and not be able to call the front desk
- Great Customer Service - King Bed felt wonderful - Rain shower felt amazing as well - Beautiful Pool side with Tiki Bar - Great Concierge Service - Before arriving, received text confirmation for a King size 2nd floor suite. Once we arrived, they mentioned that it wasn't available BUT we did obtain a King Suite that was close to the pool and entrance and the room was well maintained.
The pool and the facilities were superb. The pictures did not lie which they very often do. It truly was a piece of paradise. The rooms were clean and well decorated, the bar was great, the reception area was great. When we arrived at lunch time on a Thursday they were pressure washing the hotel, which made a of noise, but we understand this is necessary at some point so it's not a big deal. We did encounter a bit of rude waiter at the bar. After we ordered a Cider the waiter asked my girlfriend:"Jeez, Where are you from?" Not quite sure why it matters if the waiter likes cider or not. On Saturday afternoon a party of 25 people came to the hotel with lots of grocery bags and started camping out at the pool with 6 children. We saw a lot of them leave through the back later in the day. They definitely did not all stay at the hotel.
Television didn't work, no one available to repair it. No coffee in the urn in lobby. Had to go to the bar for ice. See sbove
Room was comfortable and staff was courteous The gym had multiple exercise machines that were broken.
The front desk staff was outstanding. They were extremely helpful,friendly and eager to make our stay enjoyable. I want to especially mention Jenna, for her desire to do everything she could to make our stay comfortable. Rooms are spacious and comfortable. The rooms facing the Main Street are subject to street noise at night. Avoid these rooms if your a light sleeper. We moved to a room facing the pool for the second night and it was much better.
Shuttle into town, easy access to excursions at the service desk. Maintenance was quick to respond. Fairly quiet which was nice. Location not really beach front... Standing shower was very small. Had to drive about 2-2.5 miles to get anywhere to explore.
great location fun atmosphere kid friendly without being cheesey/cartoony very nice staff
My wife and I came here to get away for one night. Nice rooms (old school) but clean. Staff was overly friendly and made us feel like our stay was the only thing that mattered. In less than 24 hours we used the pool , ate dinner, night kayaked on the reef, ate breakfast, toured on Jet Ski's checked out and had a blast. We had been at upscale pricey tourist compounds for 2 weeks, left one of our prepaid hotels with one bag packed and found this gem and returned to the compound the next day. Sharon at the bar/restaurant was friendly and made sure we new what to do and where to go. The food was fresh and the service was great The onsite watersport people were great and made each experience the right level for the guests. (saw a 70+ y.o. jet ski with ease) I know some rooms are smaller but rooms are for sleeping and I didn't come here to sleep! We will be back!!!
Location was beautiful. Paid extra for beachfront and it was worth it. Did not use the pool. Room décor was beautiful. Concierge was helpful with maps and activities. Nice patio area where shorebirds came to visit in the morning; hammocks very restful. No maid service. Had to ask for clean towels. On site restaurant was very pricey. Bathroom very tiny.
The staff was amazing. The manager made our stay comfortable from the moment we arrived. Everyone we met was friendly and accommodating. The pool is gorgeous and the bar is a lot of fun. We would stay there again in a heartbeat!
The convenience to the shuttle bus, mopeds, kayaks, jet ski were great! Room was colorful, seemed fairly clean. The location is far away from downtown Key West, so it was quiet. Loved the tortoise sanctuary in the unusable part of the back parking lot. Great use of property for a good cause. All the hard working outdoor staff were friendly and said good morning or Hi. poor wifi anywhere on the property. They need to bring that up to modern expectations and expand the width and reach to accommodate all the modern electronics that are being used., breakfast in stoned crab was less than what you would expect for a nicer restaurant (food was not fresh, poorly made, not much selection. No food service until 8 am, only coffee which is self serve.) Front desk staff was stand offish, very business like. No clock in the room or necessary outlets to accommodate current 2016 needs. Bathroom was very small, lots of old dirty caulking around the tub and floor. Bay view with hammock is not private, the next door quests are only two feet away. That was very misleading on the website. Maid never came to our room in the 3 days we were there. No one told us to get maid service we needed to hang the door tag on the outside of the door requesting the maid service. We had to go searching for ice, no ice machine. Ice is all the way to the bar, stand in line with the others waiting for food service.
My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice. See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.
Staff was amazingly friendly and helpful. Beds were very comfortable.
The hotel was a dump
The free shuttle into town and the staff there was friendly and very professional. Our room was very close to the main street into town which was noisy.
The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
The rooms are always clean & fresh smelling. The staff are always wonderful. The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
Basic room. Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.
Floor level. Could not use.
I felt comfortable and will come back again. Internet was very slow, and because of that I could not finish my work on timely maner. Slow internet.
Cleanliness and freindliness of the staff. The view from our room was overlooking the back parking lot and in the mornings it was noisy.
Employees were very professional. Air conditioning inside rooms are very noisy. Asked the front desk about that with response all rooms are like that. Needs some attention to fix that problem.
Clean hotel, friendly staff. Location was a not so good but the free shutlle service helped. Pool was not in use and this was not informed with the reservation.
Room service was quick but expensive was not impressed by this place. For the money it costs you expect a certain standard of customer care. When we arrived we had to wait in a queue to be checked in. Then the receptionist decided to answer the phone and chat to his colleagues before acknowledging our presence. They allow pets, which is great when people take their dogs and leave in the hotel room all night and the dog barks constantly under the small hours of the morning! Would not stay here again.
Pool area, rooms, clean.
Friendly service,clean room,nice pool.Shuttle to airport I didn't have a balcony
Reserved 2 rooms but when checking in the hotel showed only 1 room was reserved. Hotel staff had to scramble to accommodate us.
The beds are super comfy. The food from room service was great.
The bed Expensive restaurant...$14.95 breakfast buffet with no other option unless you asked. "handicapped room" had no grab bar for getting out of the shower or beside the standard height toilet. Room needed sprucing up. Balcony door often stuck and was hard to open and also there was a three inch high ledge going out the door that was easy to trip over.
Great location as close enough to everything but enough distance to get out of traffic/congested areas. Room was comfortable and large enough for a family of 4. Grateful for the mini fridge and microwave. Went to grocery store so we could at least have some food in our room. Would stay again. Pool water was very warm and located with with hardly any shade. Could have misters out there to help with the extreme heat.
Very convenient to have 2 bedroom 2 bath suite for 2 families for the price of $277 per night. The pool is opened till 10pm which is perfect. It might be a little loud since the airport 5 min away. There is no place to have breakfast at the hotel.
Explored Key West. The hotel is away from the busy hustle and bustle of Key West and this suited us, if you want to participate in the night life this is probably not the hotel to choose. The peace and tranquility was great and we also enjoyed the pool area, which was excellent. The apartment was very well appointed and spacious.
The price was right for the area and our family. It could have been cleaner.
Even though it was a bit far from duval st. It was very relaxing and comfortable. We shared the room with another couple and it worked out perfect The cleanliness of the pots and pans and other cooking utensils was less than perfect. Also there aren't any dishtowels to wash dishes with.
convience,very peaceful and easy to find. lying around the pool.too many bugs that bite.
Close to airport Continental breakfast lots of TV channels
We were booked for the next day in the hotel (by mistake) but the Manager was so helpful and understanding that he accommodated us 1 day before without any hassle with just 1 phone call to the hotel booking agent.
The bed was comfortable and clean. The complimentary breakfast was very good and well stocked. The room was quite dark and the toilet didn't work. However, they did send someone immediately to fix it. The room had a musty smell. When the maid came (we were there for 2 days), she only left one washcloth and one handtowel for the two of us.
Got a small room that I understood was directed by using Kayak or 3rd party reservation service.
I love the breakfast and the staff was very helpful with my request to service the air conditioner.
Staff was wonderful, breakfast was better than expected Our room and elevater could use an update
I liked the pool, pretty clean and water was very comfortable. Definitely recommend getting a suite since those are the only rooms with a nice view, the standard rooms face a parking lot. What I didn't like was the smell of the room and the fact that our first room had a used razor in the bathroom.
Most comfortable bed ever!!! People very friendly.
Had a great stay the hotel was clean and awesome the pool was very nice and the place was very quiet . Abusutly loved everything . Highly recommended
Entrance on curved road. Dangerous entry/egress
Clean and newly remodeled. Twenty dollar cab ride to Duval Street or twenty dollars for shuttle. Hotel is on main road at the entrance to Key West. Road noise was distracting and sleep disruptive from motorcycles and first responders. Long wait for check in not well staffed or prepared with prepaid customers paperwork.
The decor was clean, modern and beautiful The pool look like a picture, the furniture and umbrellas complemented the key west vibe Beds, chair and bathroom look like new, perfect condition and extremely clean The price was a bit high so I expected at least to have complementary continental breakfast that other less expensive hotel offered. Extremely late check in and early check out. Check in does not start until 4:00pm.
Enjoyed the Super Moon of the decade on the balcony...!