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Fin anläggning.Egen uteplats, men om man inte gillar ödlor ( små) skall man inte välja detta hotell eftersom det var ödlor vart man än gick. För att röka vilket många gäster gjorde var du tvungen att lämna hotellets område.Detta kändes lite konstigt med tanke på att alla hade uteplats eller balkong.Långt till stan, men många affärer runt hotellet.Ingen frukostanläggning fanns, man var tvungen att äta frukost på nått café eftersom det ej fanns plats att äta på rummet och för liten kyl ( s.k minibar) att förvara nått i.
Miljön var fantastisk. Smakfullt inrett och skön design. Bra service. Personligt och en riktig idyll.
New hotel , very clean Small rooms for $$$
Very cool place. Lots of soul, super clean. Food Truck was cool! No beach, but beaches in KW aren't great anyway. but pool is awesome. 6$ cab ride to town.
Great decor modern key west style,food truck was great,great prices and gourmet food. Pet friendly ,great idea for pet lovers! Need few more pet areas,Need fl resident specials,walls a little thin,can hear outside noise and neighbors.overall very pleased 4.5
Fine location; dependabe aieport and downtown shuttle; excellent room amenities such as mattress, linens, towels, Parking was in a ground level garage; our room was on the 4th floor.
Room Clensines Service Happy hour Pool Hot tub $20 parking per night
Very nice grounds right on the water. Pool, Jacuzzi and beach area were great. Shuttle provided to Duval which is a great value. Taxis would have been $40+. Nice restaurant and great staff
Shuttle service was very convenient and helpful. Ron was an excellent driver who cares about his passengers. Check in and check out was easy as pie. Our room was spotless, as if Danny Tanner lived there himself. Parking fees are a bummer. I was sad when I heard the news. Our view from our room was a construction site...so we had to use our imaginations to see what was not there. A security guard made us uncomfortable by staring at my wife's beautiful legs. There needs to be more lizards and iguanas on the property.
4 pm check in, tile in bathroom was very slippery resulting in a fall, no counter space in the bathroom.
Liked the room Did not like the staff. Not friendly at all. Very rude.
The room was very nice and luxurious. The hotel overall was clean and the staff was very friendly. Parking was convenient. Everything was and extra charge ie parking and breakfast. The "beach front" wasn't an ocean access which was very misleading. It was located far from most of the activities in Key West.
The staff were very accommodating and helpful Due to an event in Key West we payed 400$/night which was very expensive! The hotel would have been a great value for 150-200$/night
The hotel was awesome i felt like if i was at home. I didnt like it i love it. I literally loved everything about the hotel. I would recommend it to everyone. I would stay here everytime i come to key west.
comfy bed no windows really ugly far from town too expensive far better options
Convenient parking. Easy check in. Dinner in the restaurant was very good. I did not venture about as was a quick one night business visit, but the grounds are pleasant, secure. Very comfortable bed. A bit expensive for a single with parking lot view and strange, shared entry foyer. I guess it is meant as a sort of adjoining room for a larger group. Every time the neighbor came and went it was two slammed doors. The doors are real loud when they close. I felt self conscious and tried to close them more quietly when I cam and went.
Less than 3 min from key west airport! The hotel provides free shuttle to and from airport. We arrived airport and I called them and they were there in less than 10 minutes! The shuttle to take us back ran every half hour w/o a reservation. The pool is saltwater, clean, and nicely laid out to have a great cross breeze to beach if you don't want to get in the water your comfortable in lounge chair. We stayed in a standard king room, which was fine size for us (without cooking amenities). What wasn't great was that it was on 1st floor which is adjacent to N. Roosevelt Blvd, so the traffic can be loud and wake you up.
The pool area is really nice. It has a good bar and lots of space to lay down and relax. Very kid friendly. The pool is huge. The staff was also super nice and attentive. Also free parking, which is included in your resort fee. In the first room we stayed in the AC was extremely loud. My boyfriend barely slept because of the noise. The bed didn't have fitted sheets, it was just a large bed sheet tucked in. It came off in the middle of the night. After that's we were able to switch rooms at no extra cost which was great. This time the AC was okay but again no fitted sheet! The walking shower floor was very dirty. It wasn't a horrible stay but I didn't feel comfortable for the most part.
Great staff, very helpful, quick wiht a smile. No problems whatsoever.
Room was comfortable and staff was courteous The gym had multiple exercise machines that were broken.
Television didn't work, no one available to repair it. No coffee in the urn in lobby. Had to go to the bar for ice. See sbove
- Great Customer Service - King Bed felt wonderful - Rain shower felt amazing as well - Beautiful Pool side with Tiki Bar - Great Concierge Service - Before arriving, received text confirmation for a King size 2nd floor suite. Once we arrived, they mentioned that it wasn't available BUT we did obtain a King Suite that was close to the pool and entrance and the room was well maintained.
The front desk staff was outstanding. They were extremely helpful,friendly and eager to make our stay enjoyable. I want to especially mention Jenna, for her desire to do everything she could to make our stay comfortable. Rooms are spacious and comfortable. The rooms facing the Main Street are subject to street noise at night. Avoid these rooms if your a light sleeper. We moved to a room facing the pool for the second night and it was much better.
nothing I book two double rooms, and when I got there, I got one room with a broken door, you cannot even open or shut that door by yourself. The other room only have one bed, and they asked one us to sleep in the tiny sofa there. And they did not informed us before we saw they room, and refused to give us whole refund. CHEATING customers. Your travelling mood will be killed if you stay in this hotel!
The pool was beautiful The toilet in our room overflowed the first night we stayed and they never fixed it. They gave us a plunger. We used the bathroom by the pool for the remainder of our stay which was an entire day and night. When we checked in the room phone didn't work and once again they never fixed it. They said they would call someone but they didn't. It was not fun going to the bathroom in the middle of the night outside the room in our PJs and not being able to call the front desk to complain. Also it was close to $700 for the nights. Way too expensive to use a bathroom by the pool and not be able to call the front desk
Hotel was clean, nice room, very comfortable bed. The pool was on the cool side. Hot was not working. Only regular coffee,no decaf.
The pool and the facilities were superb. The pictures did not lie which they very often do. It truly was a piece of paradise. The rooms were clean and well decorated, the bar was great, the reception area was great. When we arrived at lunch time on a Thursday they were pressure washing the hotel, which made a of noise, but we understand this is necessary at some point so it's not a big deal. We did encounter a bit of rude waiter at the bar. After we ordered a Cider the waiter asked my girlfriend:"Jeez, Where are you from?" Not quite sure why it matters if the waiter likes cider or not. On Saturday afternoon a party of 25 people came to the hotel with lots of grocery bags and started camping out at the pool with 6 children. We saw a lot of them leave through the back later in the day. They definitely did not all stay at the hotel.
Tastefully done. Excellent staff, extremely helpful..
the employees were great
The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
The rooms are always clean & fresh smelling. The staff are always wonderful. The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
Staff was amazingly friendly and helpful. Beds were very comfortable.
The free shuttle into town and the staff there was friendly and very professional. Our room was very close to the main street into town which was noisy.
Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice. See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.
The hotel was a dump
Basic room. Front desk concierge, Stephanie had an attitude that I reserved a room with an Amex when I don't even own one. I showed her the documents of the confirmation using my MasterCard. She continued to persist that I reserved it with an Amex and this is what happens if you book with a third party site.
Clean modern hotel, attentive staff No Resturant on site
Hotel is remodeled since last visit. Very pleased with looks and amenities. Staff was also very helpful.
The hotel bar was nice. The bartenders were friendly & quite helpful about any questions we had about Key West. The resort fee is too expensive. The shuttle does not run @ all times. A cab cost about $16 to get to Duval St. There were never enough towels in the room; however, when we called, housekeeping did bring more towels within 30 minutes. The room was much smaller than it looked from the pictures on the website. Next time I will also choose to stay closer to Old Town.
the grounds are very nicely put together. The rooms were designed with luxury in mind. Being new they just have some growing pains to surpass but they will get there. The front desk staff seemed friendly and willing to attempt to fix any problem you might encounter. Being fairly new, the first room we were provided had issues with the barn door for the bathroom where it wouldn't close. We had paid for a ocean view and we're given a room where the elevator block the view. The front desk was able to give us another room but couldn't provide us then with the size bed we had requested since we were there for multiple nights. The new room was clean and similarly put together but the barn door still on occasion would get stuck. Leaving one of us trapted temporary in the bathroom. The second downfall which really has to do with the location is it is right there upon entering key west so if you request a ocean view room, you're going to hear the traffic coming and going.
Service in general very good, front desk people very nice, pool with the palm trees! clean rooms, bar services, clean and warm towels. That was a good experience there. thanks a lot. the breakfast wasn't what we expected. and the restaurant after hours, that we had to walk to the "next door restaurant" to get the food.
Clean hotel, friendly staff. Location was a not so good but the free shutlle service helped. Pool was not in use and this was not informed with the reservation.
Pool area, rooms, clean.
Room service was quick but expensive was not impressed by this place. For the money it costs you expect a certain standard of customer care. When we arrived we had to wait in a queue to be checked in. Then the receptionist decided to answer the phone and chat to his colleagues before acknowledging our presence. They allow pets, which is great when people take their dogs and leave in the hotel room all night and the dog barks constantly under the small hours of the morning! Would not stay here again.
The beds are super comfy. The food from room service was great.
Floor level. Could not use.
Reserved 2 rooms but when checking in the hotel showed only 1 room was reserved. Hotel staff had to scramble to accommodate us.
I felt comfortable and will come back again. Internet was very slow, and because of that I could not finish my work on timely maner. Slow internet.
Great location as close enough to everything but enough distance to get out of traffic/congested areas. Room was comfortable and large enough for a family of 4. Grateful for the mini fridge and microwave. Went to grocery store so we could at least have some food in our room. Would stay again. Pool water was very warm and located with with hardly any shade. Could have misters out there to help with the extreme heat.
Employees were very professional. Air conditioning inside rooms are very noisy. Asked the front desk about that with response all rooms are like that. Needs some attention to fix that problem.
Friendly service,clean room,nice pool.Shuttle to airport I didn't have a balcony
The bed Expensive restaurant...$14.95 breakfast buffet with no other option unless you asked. "handicapped room" had no grab bar for getting out of the shower or beside the standard height toilet. Room needed sprucing up. Balcony door often stuck and was hard to open and also there was a three inch high ledge going out the door that was easy to trip over.
Cleanliness and freindliness of the staff. The view from our room was overlooking the back parking lot and in the mornings it was noisy.
Rymligt rum. Bekväma sängar. Lätt att hitta till hotellet. Är man beredd på långa avstånd och kan överse m det för att få ett jämförelsevis prisvärt boende m. enkel standard så kan jag rekommendera det. Saknade kylskåp, kaffe- / vattenkokare. (Fanns på 100% av övriga "Inn" / Motell vi bodde på i Florida) Frukost ingick inte. Mycket långt till centrum / sevärdheter. Osannolikt dyrt! (1natt, Nyårsafton 2009) Enkel std.
Bra service. Fräscht rum. Uppvärmd pool. Läget var ganska dåligt. Måste nästan ha bil för att kunna ta sig.
mysig idylisk plats med en puls av liv värdeboxskpet på rummet var trasigt
Bra läge, lätt att hitta. Lätt att nå olika aktiviteter på Key West.Bra parkeringsmöjligheter.Bra promenadvägar, restauranger i omgivningen. Traffiken något störande nattetid pga långtradare.
Det fanns en bra pool och parkeringen var gratis. Sängarna var inte så bekväma och handfatet var överbelamrat med kaffebryggare och annat.
Explored Key West. The hotel is away from the busy hustle and bustle of Key West and this suited us, if you want to participate in the night life this is probably not the hotel to choose. The peace and tranquility was great and we also enjoyed the pool area, which was excellent. The apartment was very well appointed and spacious.
The price was right for the area and our family. It could have been cleaner.
Even though it was a bit far from duval st. It was very relaxing and comfortable. We shared the room with another couple and it worked out perfect The cleanliness of the pots and pans and other cooking utensils was less than perfect. Also there aren't any dishtowels to wash dishes with.
convience,very peaceful and easy to find. lying around the pool.too many bugs that bite.
Enjoyed the Super Moon of the decade on the balcony...!
The decor was clean, modern and beautiful The pool look like a picture, the furniture and umbrellas complemented the key west vibe Beds, chair and bathroom look like new, perfect condition and extremely clean The price was a bit high so I expected at least to have complementary continental breakfast that other less expensive hotel offered. Extremely late check in and early check out. Check in does not start until 4:00pm.
Clean and newly remodeled. Twenty dollar cab ride to Duval Street or twenty dollars for shuttle. Hotel is on main road at the entrance to Key West. Road noise was distracting and sleep disruptive from motorcycles and first responders. Long wait for check in not well staffed or prepared with prepaid customers paperwork.
Entrance on curved road. Dangerous entry/egress
Had a great stay the hotel was clean and awesome the pool was very nice and the place was very quiet . Abusutly loved everything . Highly recommended
Close to airport Continental breakfast lots of TV channels
Most comfortable bed ever!!! People very friendly.
We were booked for the next day in the hotel (by mistake) but the Manager was so helpful and understanding that he accommodated us 1 day before without any hassle with just 1 phone call to the hotel booking agent.
Got a small room that I understood was directed by using Kayak or 3rd party reservation service.
Staff was wonderful, breakfast was better than expected Our room and elevater could use an update
The bed was comfortable and clean. The complimentary breakfast was very good and well stocked. The room was quite dark and the toilet didn't work. However, they did send someone immediately to fix it. The room had a musty smell. When the maid came (we were there for 2 days), she only left one washcloth and one handtowel for the two of us.
I liked the pool, pretty clean and water was very comfortable. Definitely recommend getting a suite since those are the only rooms with a nice view, the standard rooms face a parking lot. What I didn't like was the smell of the room and the fact that our first room had a used razor in the bathroom.