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Jag tycker det mesta höll vad det lovade, trevlig personal, snyggt och rent, trevligt område och nära till restauranger och shopping. Vi blev inte informerade om att Pool anläggningen var stängd pga.renovering samt att frukost buffe inte skulle ingå trots utlovat vidbokningen, detta ordnades dock snabbt upp.
location was convenient. mostly the moist, moldy smell in the air. but the hotel is also a bit eerie and weird. seems like a 1970s drug inspired design. It is in bad need of renovation.
The self parking across from hotel is WAY cheaper regardless of what they tell you! This was really easy. Convenient location - walking distance to TONS of restaurants and shopping The staff were very friendly. Super cool decor and atmosphere, water, plants, courtyard, tiles, wood doors, windy hallways I wouldn't want to pay the hotel's price of nearly $300 per night There was construction across the way during the days which was not conducive for midday napping! There was only 1 shade umbrella at the pool - all other shaded areas required rental fee. The valet was slow and a bit rude and may have dented car - but the front desk was VERY interested in resolving issue without hesitation so this may not be a norm. (not worth $$ though, just self-park)
Parking attendants and Front Desk staff are the best
Location was great to avoid the south beach madness Wifi was weak and pool needs more seating
The attention of the front desk staff and the restaurant. Room was very dirty, had to use shoes all the time, otherwise feet would get dirty immediately. Shower tub dirty also, and shower faucet about 1/2 inches away from the wall, which , I believe , from some previous repair that had to be done regards to plumbing, and was poorly fixed. showing a hole in between. Mildew thru out the bathtub surroundings, which proves that no proper cleaning was been done. Not for one day that we were there did the cleaning staff leave enough towels for the 4 quests. We had always to walk around the floor to find someone that was cleaning another room and ask for more towels. Closet doors extremely heavy to move. Mattress of the bed close to the wall, sinks to the middle as soon as you lay down. Not at all what I expected from a Hotel that use to be one of the finest in the area. Overnight parking fee very high. In my opinion, all that is due to bad management and it can bring the place down very fast. I would not recommend your hotel to anyone that asked my opinion.
LOVED the cleanliness and space of the room. Loved the japanese soaking tub. Very quiet room, even though it is located in a heavily trafficked area.
Location, People were great, Hotel was fun and nice architecture. It was easy to walk to a variety of places. WI FI was not functional, there were no vents in the bathroom, and the room had an old smell to it.
I felt like the whole staff were young kids with no experience in customer satisfaction. While i was there for a wedding they lost several peoples luggage. Literally 2 hrs before the wedding started people didn't have their dresses or suits. The bridesmaid left her diamond necklace with in 20 minutes of check out she went back to get it, it was GONE! She begged the front desk to figure out who cleaned the room to get it back, she did get it back. I was woken up several times from people walking around on the floor above me and outside my hotel room. My husband slipped in the shower (which the set up is retarded) hurt his back, there is no traction and the tub is very slippery. Was not worth the money at all!!!! However, I do have to say the outside of the hotel is very beautiful but starting to look run down and not properly managed.
The hotel rooms, decorations, amenities, and staff were excellent. The hotel needs major renovations; phone lines, lights, and wall structure are in need of repair.
The hotel is absolutely beautiful and is literally across the street from CocoWalk. The staff is very friendly and helpful. The only negatives were that the hot tub in my room wasn't working property and we had to call maintenance to fix it, which was done in 5 minutes. The TV wasn't working either but maintenance took care of that in 5 minutes also. Neither of these are a big deal but its annoying when things don't work.
Our A/C unit did not continuously cool. We called to get it serviced and it never got fixed. Staff was not entirely friendly at check-in. Found 3 roaches on our two night stay- that was mildly unpleasant.
The elevator went out minutes before we returned at 11pm, and service was partially restored just about midnight. We were on the 9th floor, and my wife had asthma, so we waited in the lobby. Nothing was offered - not a cold drink or a snack or anything other than a half-apologetic "Sorry".
The hotel is clean and comfortable. Very modern appeal. The valet parking is ridiculously expensive and due to lack of parking in the area nearly a necessity. The parking fees make up for any saving you might think you're getting on your room. The front desk staff and hotel bar staff were very courteous and friendly, however, the in lobby Starbucks staff couldn't have been more rude or inattentive.
great staff! room was neat, very comfortable beds. Excellent value for money.