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This was a complete random choice thru hotel tonight app but I could not leave once I saw the lobby : the citizens bakery and then the amazing room : I ended up extending my stay thru 9 more days! Great happy staff and excellent realistic affordable room rates made me continue to call this home / I'm happy there and I consider it my new Portland home when I'm in town Everything was awesome. Great gob everyone!
Loved the bedding. Slept great. I did not like the bathroom sliding door. To slide it open is heavy and unsafe when it is open. Almost walked into the mirror. It is beautiful though.
Total redo of an older hotel. Very modern. Love having the coffee shop downstairs to grab breakfast at in the am and the hotel restaurant upstairs in fantastic. Great location with easy access to the MAX train lines. No issues. The parking at $25/day is high.
The bed was about the only good thing about the Red Lion. The location near the Moda Center is nice too! Loudest hotel ever!! Paper thin walls and a room by the elevator = Not a lot of sleep. $14 parking is ridiculous! Especially after paying for the overpriced room... The cleaning crew started cleaning rooms at 9am. So much for respecting their guest.. We've stayed at a handful of Red Lion hotels and this one is by far the WORST!! Save yourself some money and aggravation and book the Quality Inn across the street!
We loved everything. The bed was very comfortable. The room was beautiful and spacious and modern. The shower was amazing. It was huge and had 3 different shower heads. All of the staff was super friendly an amazing. The girl working the front desk upgraded us to a suite. without any charge just because we had mentioned it was date night when she asked us what brought us to Portland. The room we stayed in had floor-to-ceiling Windows which was so pretty at night. We have robes too. as a woman the other thing I loved was our shower head shampoo conditioner and body wash pumps on the wall. I normally bring my own shampoo and conditioner when I travel because in those little tiny bottles there's never enough product. So being able to use as much conditioner as I needed was a definite plus. We also had dessert at the restaurant which was super delicious. It was a gorgeous evening in the rooftop bar is lovely. Overall it was a wonderful experience and we will definitely be back.
The entire facility needs upgrading. As I walked into the lobby and down the halls it was shabby. The rooms however, were better than the common areas.
Helpful staff. Facility is due for renovations - they start next month.
Staff was super great! Room was clean. Great location. Worth every penny! The wifi only last 30 minutes unless you pay extra.
Everything was well worth it for the price. Pillows!!! They were not very comfortable, very lumpy.
The room was comfortable and kept us warm during the cold snowy week. We needed to print a few things and the copies were free. I didn't like that we were charged twice for the hotel. We talked with the manager who was able to explain the situation and get the first charge reversed; the bummer is that it took 5-10 business days.
I needed a place close to the airport and it was great for that. But it was so dirty. The hallways and lobby were bad, so I hoped my room would be better. Not. Drawers were open, bedding was torn, carpet was nasty and the room wouldn't get cool. I wouldn't stay there again.
Service Paper thin walls
Very clean, friendly staff and a good rate. I had a good stay!
It was a convenient location near the airport. Room was clean and the staff were friendly. It's nothing fancy but does the job if you just need a quick place to stay before heading to the airport. They have a airport shuttle option which is nice to use as long as its not full. Check-in early to secure a spot on the shuttle. We were counting on using the shuttle service but when we arrived all the shuttle spots were taken for a large portion of the morning. The only available shuttle was leaving at 3am and would arrive many, many hours earlier than we needed to be at the airport, which was unrealistic for me. (I cherish my sleep.) Later they ordered a second shuttle to accommodate everyone which would have been nice. However they did not inform us and we had already made other costly arrangements to get to the airport. It would have been nice to know that a second shuttle was even an option. The pool/gym are not great.
Low price for a night before flying out of PDX. Dirty rooms and stained linens, including likely bloodstain on the decorative bed cover. Weird lumps under the carpet. Overall, dingy, outdated and run down. Would not recommend unless desperate for a cheap room near the airport. I'd spend a little more next time to stay in a better place.
This hotel is perfect for an overnight before a flight. Fly and go parking. In the middle of renovations. A lot of dirt and grime. Even in the rooms.
Close to airport Little old, needs updating
Close to MAX light rail and shuttle to airport. Staff was rude, black mold everywhere, poor amenities, dry wall falling apart in rooms. Horrible smell in hallways. Noises at all time of day and night. Horrible if you are going for a real vacation.
It is very close to the airport. In spite of its proximity to the airport, very little about our stay seemed accommodating or helpful. The front desk person, Scott, said that we'd need to be upstairs if we wanted both of our rooms on the same floor. He failed to mention that there was no working elevator in the building. When we asked him about it, he almost seemed to blame us for choosing the second floor. He was rude, the entire hotel smelled of smoke, the carpets were dirty, and nothing looked updated since the 1960s when it was built. We only had a 15 hour layover, and still, I don't think I'd say here again if it was free.
The price There is no elevator in this hotel
Conveniently close to the airport; free shuttle; basic room, but it was clean Noisy much of the night
location to the airport. Body hair behind the bathroom door, holes in the wall where a picture once hung, noise doors from other guest coming and going form there rooms, food selection in the restaurant was limited and in quality, I would eat off site, the power plugs in the night stand lamp were shot, they would not hold my chargers in them.
The hotel is closely located to the airport and provides a very timely shuttle to and from the airport. The workers at reception are accommodating and the rooms are clean. Unfortunately, they don't offer any sort of continental breakfast in the morning. There is a restaurant next door, but unfortunately it wasn't open when I was looking for a piece of fruit and some toast in the morning. There were no luggage carts available when I first arrived which was an inconvenience as I was traveling with a lot of gear for work, and since I arrived late, reception was unable to assist me with my bags to my room.
Shuttle service and parking packages the best!
When I called to confirm the morning of the stay, they had never heard of our KAYAK order and had no room
Comfortable quiet dark rooms for sleeping Breakfast needs to be available earlier or at least some cereal and fruit
The staff was wonderful. It's close to the airport, and the shuttle service was great. We stayed for two nights and, while the rooms were clean, they did not replenish the towels. The restaurant was very good, and the waitress was absolutely lovely. The area does not feel very safe. There is not a security patrol around the parking lot, and two cars were broken into, and items were stolen, including a car seat. One car simply had an empty McDonald's bag, and still had their window broken. That is Portland, though. You simply cannot leave anything in a car, or it will be broken into. I would not feel safe staying here without my husband.
Staff was very efficient. Nothing
Very good service
Responsiveness of staff; nice to have a frig and microwave; very clean room. Everything was fine!
The bed was comfortable and clean. The room was definitely very well serviced by the standards of a typical 2 star hotel. The morning shuttle driver was incredibly friendly and helpful, and most of the staff I encountered were great. The hotel was fine as a place to crash for a single night. Unfortunately I had to stay for a couple nights, but it wasn't too bad even so. The air-freshener used in the hallway is the same one used by many porta-potty companies. Hence, the hallway reminded me of an outhouse. Might want to work on that.... The windows are NOT sound blocking - and the hotel is at the foot of the runway, so if jets bother you, this will be a problem (PDX is pretty quiet from 11pm to 5/6am though, luckily) There was an outdoor light mounted just outside my window that had an incredibly loud transformer hum, which was very very annoying. Walkability is incredibly low. You will need a car here if you want to go get food, unless you're cool with walking about a mile to the local restaurants (you can take the shuttle also, which I didn't do as I do like to walk and the weather was nice.) The rooms do NOT exclude external sounds very well. Doors slamming up and down halls are clearly audible and startlingly loud at times. Conversation of people walking by, etc. Overall, it's more that the hotel is ALMOST an excellent 2 star hotel than anything particularly bad.
Our stay at the Red Lion Hotel was a good experience. The hotel is close to the airport and the staff is friendly.
Not a lot. High price hotel with only the convention center to offer as an attraction. Not many attractions within walking distance. Auto rental was 3x what I usually pay I would not return to this hotel
Great housekeeping, clean rooms, affordable prices. We thought this was closer to actual downtown, confusing name. the price of parking is ridiculous. We found free spots near the hotel but walking in the cold wasn't fun.
Coffee was okay in the room Kinda reasonably priced. Kind of dirty. Thin walls. There are much better places to stay in Portland.
pleasant atmosphere courteous clean helpfu; to elderly couple prompt with service and recommendations overall - l a good experience would definitely stay again. nothing
Really enjoyed the salt water pool and hot tub. Also got a room with a great view of downtown. The bed was comfortable and the rest of the room was really clean. Only wish that it wasn't right next to the moda center. And they charge you $19 a night for parking, which is really ridiculous to me.
Great location, great service, very comfortable and clean. Our original room had a small window frame gap which let a small amount of very cold air in (it was 30f outside). When we reported it to the front desk, they moved us to a separate room and even upgraded us to a bigger room. The second room didn't have the same problem. We were very pleased.
Very easy access to the mass transit, easy walking distance to downtown Portland and Saturday market A bit industrial in that specific location, but not too much so.
Nice big room, clean, near airport. Paper and plastic cups for coffee and water.
The staff was friendly and helpful with maps of the area and suggestions for transportation. The hotel was close to the airport and our room was big and very clean. I expected to hear more of the planes taking off, but didn't. The bed was very comfortable. I was surprised when I opened the curtains and had a view of many spider webs outside the window, hanging off the eaves on the 4th floor. Breakfast the next morning was disappointing and dry, with eggs that were square and looked a bit like styrofoam.
Close to freeway and airport but without the noise. Big rooms, nice restaurant & lounge. Indoor pool and spa was fantastic.
Staff was accommodating enough. Breakfast was not good. Biscuits and gravy with what looked like the prior days leftovers. Pool was green and so cloudy that you couldn't see the bottom. The staff said that they had "just tested the water and it was fine." There is no way it was fine! Our little one looks forward to the pool time and there was no way we could have swam without major health risks.The rooms are shabby and not Cleaned well, lots of hair left through and crumbs on the sofa. STAY SOMEWHERE ELSE! We left after the first night!
We stayed for one night at his hotel. We had dropped someone off at the airport at 7 am and we're just driving around Portland looking for something to do until we could check into the hotel at 3pm, I decided to call about noon and we were able to check in early that was such a life saver we were so tired!! The breakfast INCLUDED in the room rate was more than I expected, Hot omelets, potatoes and sausage as well as normal hotel breakfast items. It was a great stay and the price made it even better! Will most definitely be going back if we need to stay in Portland again.
Great place. My wife is very picky and she was happy. Good breakfast and very clean. A little old but very clean
A courteous shuttle driver picks you up at the airport (and drops you off again when your stay is over). Reception is polite and efficient and the rooms are clean, well-appointed and reasonably large. Breakfast is just OK but it's free. I stayed on two separate nights recently. I had to leave at 5AM the second time, which was too early for my free breakfast. Bummer.
I liked the location close to the airport and the value. Hotel had a free shuttle to the airport and free breakfast. Felt a little dated, but generally ok. Breakfast could have been a bit earlier - I didn't get to take advantage of that, as I left shortly after 6 am.
The two women at the front counter must have not been having a good day. Both were unfriendly. When my friend asked to clarify a signature on a form the woman at the counter told her as if deaf that the car owner needs to sign the form. The room was clean and big however the A/C made loud noises. You could hear the planes landing or taking off if A/C system was not on.
Great value for your money
Convention going on of young adults no longer with addictions. It was like walking through a lobby of street kids. Lots of people smoking right outside of the door. Loud music. Not the ideal group that the hotel should be hosting. Made me feel very uncomfortable and not safe.
Location is great - right next to a nice, big, mall, restaurants, a park across the street. Parking garage is covered and not overpriced. 2am woman screaming at BF in hallway but hotel security responded immediately and ended the drama quickly.
The room was small but clean and the bed was perfect. We got delicious chocolate cookies when checking in.
Hotel room was clean, bathroom was a good size. Never got the cookies when I checked in....kinda sucked. Bath tub was a little old looking. Location wasn't great if you're looking to do downtown portland.
The concierge/bellman Big Al was the best I have ever had, great guy, very informative, great representative of the hotel. Yes the AC in our room did not cool it down.
The staff was friendly and helpful, and the airport shuttle service was very convenient, room service was very reasonable, and the view of Mt. Hood was nice too.
The number king bed was uncomfortable, hard and the control device hardly worked. The staff was friendly and responded to you requests quickly. Near the airport and Portland.
Location, price, diining Noisy; motors or fans made sleeping difficult at times
We were traveling with an 8 month old and they set us up so that everything was easy access and quiet. We greatly appreciated their hospitality.
Excellent front desk staff. Excellent food staff. Very clean room. Good shuttle service to airport.
Very comfortable beds, lovely rooms, included hot breakfast. Free shuttle to and from the airport, which I also used to access the Max, which is the transit system that can take you downtown. I would definitely stay there again.
Easy to get to from the airport. The room was large and the free nt desk staff were friendly. Bed was comfortable and there was plenty of parking. Nice snacks available in the morning. Halls were very dark, and the bathroom faucet was old and difficult to use. There aren't many choices for restaurants nearby. The price seemed high for a basic airport hotel, but hotel prices in Portland are high in general.
Nice rooms and friendly staff Ordered room service and received beer that was less then desirable. ( Bottom of the keg)
location room service
Clean hotel and beds and rooms were amazing! The location was slightly far from the places we wanted to be but the hotel was worth staying at. One particular staff gave me a bad experience; They were busy with checking people in and I understood that and I didn't mind waiting . All I bought was floss a bottle opener and ice cream. After a long period of waiting he was ready to ring me up, he had no problem finding the prices for the ice cream and floss but could not find the price for the bottle opener. I could see he was getting frustrated with finding it because he felt tension as the line for check in grew larger and impatient. He then said out loud "I'm just going to charge you 3.00 cause this is wasting my time" not only did I feel offended but I also was slightly pissed but I didn't show it I gave him my money and left. 3 dollars for a bottle opener and he said I was a waste of time because I wasn't checking in? Someone needs to teach him that customers that are checking in,already checked in , and customers checking out are all equal.
The staff here were top-notch. Very friendly and helpful. The room was nice and clean. I would recommend this hotel to any traveler. Honestly, I can't say a bad word about the place.
This hotel was terrific in every way. Comfortable room (if you need the accessible room like we did it is very well laid out), good food, free guest laundry, coffee in the lobby, nice gym, quiet location and most of all wonderful staff.
Nice hotel with outdoor space that has fire pit. Recommended.
The hotel staff was the friendliest and most accommodating group of people. $25 per night valet parking was annoying
We travel to town to catch Portland trailblazers games at the Moda center and always prefer to stay here. The rooms aren't as up to date, stylish and updated as the lobby, restaurant and bar.
For $250.00 plus tax for 1 person I would have liked an extended continental breakfast included in the room rate
I like the staff. They were helpful and giving. Very nice and professional. The food was good as we had room service. I didn't like a 230am fire alarm that was tripped. I didn't like the fact Kayak did not express the 24.00 a night parking and valet. The front desk lady who was very nice at check in gave us 25.00 in food and drink vouchers. The valet also said street parking was free and available after a certain time. I tipped them good.
Rooms had a great view & lots of space
Location Paying for parking is a rip off. This is just a motel far from downtown.
In room fireplace was great, close to everything, free parking
Two Bedroom suite was excellent for 3 adults and 2 children (5 and 8). Breakfast facilities for a busy Saturday morning were cramped. Breakfast was good but crowed and not easy to manage with small children. This was a busy Saturday with a boys baseball team staying there -- but more space for breakfast would have made this a much better experience.
i was in the second flor The rooms were pretty new I had a view towards the back and I liked it Pool look nice, but did not used it Breakfast was nice for a buffet, hot entries Beds were comfortable Except for not having a restaurant it was like a four star hotel My kids were in a separate room, they were happy i would even consider it for an extent it stay. Airport shuttle worked fine Nothing with the hotel The airport shuttle did not have a sign in front, so I had to guess a little, very minor quible
the heating system was noisy.
It was clean. Everywhere except the rooms seemed renovated. Very bad location. Nothing nice around to do. The best place to eat in that neighborhood is like an old cafe. Nothing modern or fancy. The people who were stayin at the hotel weren't that decent either.
My husband and i planned a weekend away just the two of us, kids free in Portland for the Washougal nationals. We stayed at another motel the night prior, and had the most horrible experience ever. The wonderful girl at the front desk was so helpful and wonderful. They treated us so nicely. The room was fantastic. We were able to get a king room suite that day. After we checked in at about 10:30, we got right up to our room and went right back down to the wonderful hot tub and pool. The room was clean and wonderfully put together. The hotel is beautiful.
The shuttle driver to the airport was friendly. The booked me in a smoking room. The smell was so overpowering that I asked to have the rooms changed. They said no because "that was what was booked on orbitz" and didn't have any other rooms. I don't smoke and would not book a smoking room intentionally. there was no screen on the window. I felt sick in the morning. I travel a lot for work and have never complained about a room before.
You won't get any sleep unless you're on the top floor (so you can't hear the ppl stomping around above you) and nowhere near the constantly beeping elevator. Had to switch room three times until finally getting a good nights sleep in 419. i wouldn't stay here again unless I could get one of the 4 decent rooms.
It was clean, the employees were fine..price was ok as well, I would say if you are ok with a mediocrity just cleanliness and a good price this is the place.. That's about it.. Otherwise if you want to feel like you are on vacation with a nice new comfy place then spend the extra 20-40 bucks a night and go with a more newer hotel. Dated hotel, it felt like a half @$$ remodel.. Bed and TV were up to date but tgat was it.. The wall paper,doors and bathroom were very dated; there were tears in wallpaper, all the doors were chipped up and there was a bit of mold around the tub chalking, also at the base of the tub the drywall was completely rotted, the room was just a bit dark and dingy for my taste..
It's a bit off the beaten path in terms of staying in Downtown Portland, but they run a free shuttle to the Max which makes getting into the city easy ($2.50) even if you don't want to drive the 15 minutes (although it takes a bit longer than 15 minutes). Perfect place to stay at a great price if you want to experience Portland without forking over $250/night for a hotel. Nothing.
Excellent customer service and amenities. The room was large, well organized and clean. This is the best hotel around for the price! The breakfast was good. However, I'm not a big fan of cheese on eggs. Maybe you could have two options -- one with cheese and one with plain cooked eggs.
Quick and efficient. Was there for an extended layover at PDX. Shuttle picked me up and dropped me off on time and had a comfortable sleep.
Loved the location, and spacious beautiful rooms! Would LOVE to stay at the Clarion again! The only thing I didn't like is that our trip didn't allow us more time to enjoy the room!
Great room, amenities and proximity to airport Scheduled a wake up call but it never came. Important for a hotel for travelers and business professionals.
Business hotel near airport and shopping. Internet works well, staff is responsive and you can walk to a couple of restaurants and big box stores. It has a bar and small menu if you don't feel like leaving. Pool and workout room. Everything you need for a few days or week long business trip or weekend getaway. Close to public transportation if you want to go downtown and don't want to drive.
Loved the modern vibe....very cool decor and feel to Aloft! Loved everything about it...the room felt like a studio apartment one might live in in Japan. Clean lines, color and lighting. There was a pool and fitness center. Nothing! This was my favorite place of all the places we stayed on our 10 day trip!
Rooms are wonderful, staff was great. Having to check out
The room was very nice and if my wife with me I know she love it mite she room could have been lil bigger Ah little more bigger room that it
Loved the large rooms and views. Also loved the green options for shampoo and body wash and am a big fan of Bliss products Beds could have been more comfortable
Excellent hotel. Bathroom seperates room from hallway very quiet. For business traveler. Quick and easy close to airport.
Walking distance to several restraints and stores
Everyone on the staff was very helpful. They respected our desire for privacy and took care of everything we requested promptly and graciously.
I just stayed one night due to having a very early flight next day. This is a very modern hotel with a boutique hotel feel. There is a bar in the lobby but I didn't see a restaurant but they have a snack bar but it's best described as an open air mini-bar with the high prices - no complementary snacks to guests. The staff were very nice and helpful. The rooms were modern and very clean. The bed very comfortable, sheets clean and soft. Around 8-9pm they have live music in the lobby so my suggestion is to get a higher floor to avoid any loud music filtering into your room. It's in Cascade Station which is an open air mall with some big box stores (Target, Best Buy etc) includes a few restaurants including Red Robin which is super popular. The hotel provides shuttles to and from the airport. Like any airport hotel, some airplane noise will get into the room but hotel has good insulation so it's minimal. Their open air snack bar is really an open air expensive mini-bar - no complimentary snacks to guests if only just one time.
Comfortable beds Good shower Blackout shades Relatively quiet Near IHOP Terrible configuration of room. No light in bathroom separate from whole sink area, which complete lights up bedroom where others are sleeping. Blow dryer provided, but no plug in bathroom except way behind microwave - so had to totally dismantle microwave in order to blow dry my hair. Shuttle took FOREVER to come and front desk staff kept saying "they'll be here soon", which just pissed us off more than if they'd managed expectations with honesty.
The music in the pool area made me forget everything else exists
valuable price.good bed. air noise from the main door.
Well appointed hotel with very nice lobby/bar/dining area in a large atrium with rooms surrounding it. Very comfortable suite. Telephone and alarm clock were not working, which was inconvenient, but they responded quickly to fix them.
Very nice, clean nicely furnished room. Better route to Cascade station shops. Daily charge for internet access.
Staff was excellent. We got out of the ordinary services and I have already complimented the staff member who was especially helpful. Breakfast was great and the location near the airport really makes it convenient. No complaints.
Comfortable. Good breakfast. Clean.
The staff was very friendly with lots of smiles. The room i stayed in had a couch and two queen beds. It was roomy and very comfortable.
Friendly staff Trucks start kind of early
Free parking. Free internet. Nice Breakfast. Roomy breakfast room. Clean. Good value. Friendly, helpful staff. We have no complaints
The manager was very helpful and truly cares about the hotel and the guests.
The staff was friendly and very helpful very much appreciated courtesy shuttle
Fast shuttle service,nice clean room,good breakfast
Perfect service, helpful staff. Nice rooms and location Leaving at 4 AM
Access to the hotel is great with easy access to the TriMet and shopping. The hot breakfast is a great addition with young kids. The beds and pillows were pretty uncomfortable and the rooms are quite loud. We could here somone playing guitar while we were trying to sleep and the toilet flushing in the room above us was louder in our room than our own.
Good location, spacious rooms Styrofoam plates and bowls at breakfast
East coast couple that chose the Oregon coast for our honeymoon. We stayed one night in the Hyatt Place PDX prior to flying home. Staff was friendly, helpful, and offered us a complimentary adult beverage in honor of our honeymoon. Hotel was aesthetically pleasing overall. The room we stayed in was a king and the lay out was very conducive to relaxation, storing our hiking gear, and relaxing. Location of the hotel is located in a suburbia type walkable setting, near standard chain restaurants and stores like Target and Walgreens which makes it convenient for business/families. The insulation in the walls is poor as sound and vibration carried very easily thought the walls/floor.
Large room with every convenience. Excellent service. Would stay again.
I could hear loud snoring from the adjacent room.
If you want a room to sleep in and bathroom to wash up in, this is the best deal around! The staff members were super friendly and easy to work with. I would stay here again in a heartbeat, this was perfect for my needs.
Nice mattresses, friendly helpful staff Pool was closed even though listed as an amenity. Breakfast room was very crowded, but the staff kept it well stocked.
They had a room when other hotels were all booked up. I found out why they had a room the staff was quite bad. I was given room 239 , my keys didn't work, so I returned to the lobby and the clerk said he had keyed the the cards for room 229, so he programmed them for room 239 as he had written and told me. I went back to room 239 and the new keys worked , except the room was occupied. I went back to the lobby and this time I was given 229 . This resolved the room issue. The next morning I went to the lobby at 4 am for my shuttle for my flight, the clerk checked and said I was not on the list for the shuttle, which I had been added to the previous night. I did eventually get on the shuttle, but I fear at another unhappy passengers expense. Overall I would not recommend them to anyone.
ExcEllenton rooms that were big and clean Not a lot of food options close by
Fast check in Hotel room was very small, bad neighborhood, no vending machines on property, maintenance needed on shower head, blood on towels and very limited.... coffee pot in room not washed after previous people.and no elevators..no bed spread on bed..just overall not worth the money
Breakfast options were awesome! Morning staff was really nice and friendly. Price was decent. Night staff is TERRIBLE. I chose this hotel in part for the airport shuttle. Next time I'll get a cheaper hotel and use Lyft. I called the hotel for pickup after getting my luggage. "Our driver will be there in 10 minutes!" Sat and waited for 30 minutes and nothing. Called them again and they said there was an accident by the airport and the driver was stuck in traffic. Funny how I saw the shuttles for their competitors nearby go by more than once and how Google Maps and Waze showed no traffic between the hotel and the airport. Van shows up 55 minutes after my original call, driver has his leftovers box in the seat next to him. That answers that question. They could've been honest and I would have just had dinner at the airport instead of sitting on concrete smelling exhaust. No apology, no friendliness, and at the end of the ride he gave me a "where's my tip?" look, followed by a dirty look when he got nothing. Needed more soap in the room and night staff acted like that was the biggest inconvenience in the world - after making me wait 5 minutes. Outside of the building by the entrance steps it smelled strongly of urine. Disgusting. Maintenance on the rooms is bare minimum. Exhaust fan in bathroom didn't work, a couple of the CFL bulbs were dim/half burned. Caulking on the tub was sloppy, crappy patching on drywall. Plugs in bedroom all taken by old power strips. WiFi slooooow. BOTTOM LINE: I am price-conscious and wanted the breakfast and airport shuttle for convenience. I'd have spent the same amount and been better off getting a no-frills motel and using Lyft for a shuttle and buying breakfast somewhere. Convenience doesn't come easy when the staff has a can't be inconvenienced attitude.
Pool with balcony/porch views Kayak does not specify that you are given a pet friendly room until after you are booked- some people are allergic to dander- pet inclusive rooms should be a segregated category and made prominent before a non cancellable reservation is made
The bed was SO COMFORTABLE. In fact, we are now looking to buy a foam mattress for home, because our two nights on their bed were so comfy. The room was clean and had no strange smells (I have allergies), the bathroom was inviting, the staff was great, prompt and friendly. The airport shuttle helped a lot both times we used it. The complimentary breakfast was an added plus, especially since had to catch flight, no time to stop for breakfast. no comment
The location was central to the air port and stadium. The parking lot was littered with beer cans. The room next to ours was rented to a group of teenagers throwing a party. Loud music and yelling/laughing/smoking out of the balcony/slamming doors/pounding on the walls until 5am. We called the front desk 4+ times asking to be moved or to have the party kicked out, neither of which happened. We only got 2 hours of sleep. The next morning we asked for a refund for the night and to let us cancel our reservation to move to a different hotel but we were told that only a manager can give out refunds. This was Saturday morning-so no manager would be onsite for 4 days? Getting only 2 hours sleep ruined our entire day.
good water pressure. breakfast was decent Heater didnt work and the TV and Internet was in and out.
Room was above some machines that ran all night. I could not sleep because of the noise.
Location... Close to PDX Airport and I84
The room was wonderful! We got the king size suite room. The room had a separate living area with a bar which was very nice. Bed was very comfortable. There was a back stair way that lead us right to our door which was very convenient. We will definitely make this our #1 hotel chain. They were switching out the cable boxes during our stay so we were without tv for a few hours. However, the front desk manager did inform us of the change during check in so we had no issues with the interruption.
The staff was very friendly and helpful. It was clean and comfortable. We would definitely stay there again.
Location to the MAX, accessibility, cleanliness, and spaciousness. The beds were somewhat uncomfortable, but it wasn't a serious issue to me.
We always stay here when visiting Portland friends or for a reasonably priced hotel that is convenient to Portland by-pass freeway and Southeast Portland neighborhoods like Sellwood. Near tram stop to downtown and much easier than staying in the central city.
Awesome breakfast and great location! Not very good air circulation in rooms.
The staff was extremely friendly and helpful, and the upkeep of the hotel is terrific. As I checked in, one family was enjoying themselves in the pool while another was sitting down to a take-out meal in the breakfast room. Quiet and clean and comfortable -- everything I needed for a business trip. There isn't much in the way of dining options or culture within walking distance, but presumably guests will have their own cars.
This hotel went beyond my expectations. The rooms were spacious, clean, beautifully decorated, comfortable, and quiet! No weird smells and the staff was very friendly and efficient-it didn't take us all day or night to get checked in or checked out. It was close to the airport but not so close you could hear planes and it was really close to Budget where we had to drop off our rental car. They also had a great complimentary breakfast. I would definitely recommend this hotel to anyone and when I need to stay in Portland, I'll be staying there!
The room was very comfortable for our family of 5. We had a small living room area with the wall mounted TV that swiveled to accomodate viewing. The breakfast was great and we also were able to use the workout room and the pool with the kids. The in room coffee and small kitchenett were handy with the family as we ordered from a local restuarant for dinner one night. The hotel accomodated an early check in as well as a late check out based on our schedule. This really helped us as we were not traveling for pleasure but had fairly specific schedules. This allowed us to get checked in and on to our first meeting and then have a place to be with all the kids until our last meeting time. The staff were friendly and communicated well with us . They explained features they offered for future stays and I would definatley stay here again. All in all I would rate this a nine out of ten overall and a ten out of ten for a stay with my husband and children as the occupants. It was a comfortable an...
I stayed here two nights in August. The breakfast is decent, the parking is ample, and the suites are spacious for Portland standards. The building is frame construction, so heavy feet and slamming doors are common. On second day the only elevator broke (5 stories and 1 staircase!) The spa was also closed. And the sprinkler system and trees cover all the cars with spots, leaves, and sap.
It was very clean and comfortable. The breakfast was the same every day, but was good. The exercise room was not as nice as a real gym and was like being in a fishbowl, with people watching you. The spa was ok, but our room and the location were excellent. Do not expect to find good restaurants close by. I would say by far the room/suite and breakfast were both tops, with location a close second! Close to many main freeways! They only had one computer to use in the Business Center, but at least the staff tried to be helpful and were very nice.
THIS HOTEL WAS GREAT FOR A WEEK LONG TRIP. I WOULD TRY TO BOOK THIS SAME HOTEL FOR TRIPS TO COME. GOOD BREAKFAST FOOD AND AWESOME COOKIES AT THE FRONT COUNTER. ALSO THEY HAD A HOSPITALITY EVENING ON THURSDAYS. GOT TO TRY SOME LOCAL BREWS AND GOOD FOOD. A++++++++++
I stayed here recently on a gal pal trip and this hotel was ideal! It is located about one mile from IKEA and a nice shopping center which is right next to the MAXX for easy access downtown. The hotel is clean, staff friendly, our room was super cute and BIG with two queen beds, a sitting room and little kitchen. Every morning breakfast was served downstairs: bagels, fruit, eggs & sausage and waffles--really tasty. This is a perfect place to stay if you want to be near the airport (free shuttle) and it is so affordable. I will definitely stay there again.
This value priced hotel was very clean and comfortable. Even though it is located close to the airport, we were not bothered by the air traffic. The property was conveniently located to restaurants and other services needed by a traveler. Easy access to the freeway to downtown Portland and east to the mountains. Shuttle was available, but we did not use it as we rented a car for this trip. I would recommend this property to anyone looking for value with a nice accomadation.
Nice, helpful and friendly staff. Provided a shuttle to and from Airport with ease. Continental Breakfast was decent. No complaints at all!
With short notice, I booked this hotel online through a travel service, after having read the customer reviews. I couldn't have been more pleased. The entire hotel has a refreshing modern, upbeat decor, the room was immaculatly clean, the staff couldn't have been more helpful, and the convenient breakfast included a variety of hot and cold selections. Most convenient for me was the shuttle, which not only serviced the airport at any hour, but also would take you almost anywhere. The staff arranged for the shuttle to take me to the nearest 'light rail' station which serviced all of my destination city (Portland, OR). As a senior, I traveled the city for $1.00. A call to the desk brought the shuttle to the station to pick me up. Way cheaper than renting a car!
Overall very nice, front desk clerk extremely helpful and kind. Bathroom fan was broken, and couldn't keep the window open because of the smell of sewer, but room very clean, comfortable. Disappointed in gym- not much equipment. Very convenient to airport.
The decor was very nice. The staff was helpful. I thought it was a good deal for the price. Easy to locate off the freeway as well. Very clean rooms. The bed was a bit firm for me, but still not too uncomfortable. Hot breakfast as well. Will definately stay here again!
Spacious, convenient location Horribly outdated, old wallpaper peeling off the walls, looked like the last update was in the early 90's. We even had an old tube TV in the bathroom that didn't even work. Service was horrible. Upon check in and check out they barely spoke to us. I had to ask questions to get any information out of them about breakfast, check out time, etc. We were woken up by loud swearing and door pounding at about 2:30am. It went on for almost 20 minutes. Then when we left, found that someone vandalized our car in the parking lot. Horrible - we will never stay here ever again.
The gigantic room... It's literally the biggest hotel room I've ever seen. Lots of space... went for long runs out in the industrial part of town. The "fitness center" was a joke, basically a tiny room (and it was directly in view of the front desk, so people can see you as they're checking in... awkward... also, it is located between the main hallway and the pool so I had people walking through as I was trying to lift weights... totally stupid. Other than that, the whole place wasn't really my scene. I got the heck out of there, and for $16 more, I was staying at the Courtyard by Marriott downtown on the 15th floor a block away from premium shopping, restaurants, nightlife, and food trucks galore! It was so much nicer.
Excellent room, nice restaurant, good overall feel. We appreciated the complementary breakfast and evening drinks, but offering a free generic Coors doesn't cut it even though it's complementary! Please offer a choice of regional microbrews.
The room was spacious -- 3 TVs, though older models. The breakfast was excellent -- could choose between continental (right in the building) or their hot buffet breakfast next door. The room was a bit dated and noise out in the hall was quite loud, especially early in the morning as people were catching the shuttle to the airport.
We enjoyed the spacious rooms and the pool and hot tub We did not appreciate the condescending attitude received from both the front desk staff and the restaurant staff. Frustrated that "free breakfast" was advertised, but were only given enough coupons for 2 of the 3 days we stayed. Had to pay for the 3rd day. We were consistently treated as though we were inconveniencing the staff. Our kids were relatively well behaved, and we treated all staff with respect and kindness. Not sure what their problem was with us. Beds were extremely uncomfortable as well. I'm normally not a complainer, but our stay was not a good experience. Will not be staying at a Shilo Inn again. Steer clear if traveling with kids.
Pool area was nice and hot tub a treat. Restaurant was really good. Service was exceptional and staff kind. Room was old and tired. Big box tvs and strange little box tv in the bathroom. Lots of peeling wallpaper and carpet was totally worn out. They really should not be putting clients in some of these rooms.
Just a huge mess. Took forever for them to get our reservations. Then to switch rooms was a disaster. Then our card got charged on top of everything, at a time when we were not even at the hotel. Overall just a very frustrating experience
Free breakfast and free drink at the bar. Staff in the restaurant was excellent. Old and out dated. Bedding needed to be replaced.
The room itself was large and pretty comfortable. The restaurant had better food than expected. Free breakfast and drink coupons were a plus. Firstly my reservation didn't go through for the intended night so I ended up having to book a second night with no refund or discount toward the intended night. I believe this to be the fault of kayak and it's booking service though, not the hotel. I called customer service and they offered no help. Secondly, the hotels pool/hot tub were shut down. That was the entire reason I booked this hotel, for the 24hr pool and hot tub. Essentially I ended up paying $250 for one night with no amenities. Very disappointing. Will not likely book through kayak again. Will not recommend.
Large room with comfortable bed. High quality linens and towels. Friendly staff. Free breakfast in the restaurant was excellent. Great coffe Older hotel with very long hallways. Carpet was dated but clean. No mini bar
If you just need a good nights sleep this is a great place for the money. Comfortable and has everything you need. Staff is very friendly and free shuttle to the airport is great. This hotel is dated in appearance. Could use some updating but everything worked well and it was clean.
My wife has stayed at this hotel several times in the past, she likes the location near the airport. My wife was traveling alone. After checking in, she was given key to room that was already occupied. She did not realize this until she went to take a shower and noticed a man's suitcase next to the desk. I was not happy when I heard this as this is both a safety and privacy issue. Contacted Shilo customer service, was told that I would get feedback shortly, but after 2 weeks had to re-contact them and wait another few days just to be told it was a "glitch" that was "highly unlikely to happen". What's highly unlikely is for any of my family or friends to stay at a Shilo Inn in the future.
Great breakfast, comfortable beds and pillows, clean and nice staff. Our room had full size fridge with kitchen and utensils.
Near the airport Full size kitchen fireplace Almost $300 for 1 night + Park and fly Not the newest feeling hotel...carpets are due for replacement Small TV
I loved that all the rooms are suites with a kitchen and fold out couch bed. This is a perfect room for an extended stay. Also loved the location at Cascade Station. It has all the amenities, shopping, food, you need with a MAX train stop right outside the hotel if u feel like going into downtown Portland. Only con is that the mattress was a bit firm and uncomfortable, but to each there own. We WILL be staying there again.
All was great! Loved the indoor pool and Target being so accessible. Kayla at the front desk was very kind. Will defiantly be back!