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Room was clean and nice. Didn't have hot water all weekend. Front desk made excuses as to why there was no hot water. Not the front desks fault for no hot water but didn't bother to try and make the situation any better either.
Everything worked well. Comfy bed My room (134) had a lot of noise from L street.
The room was a nice size and the breakfast was good. When we walked into the motel, there were people sleeping on the couches in the entry way with their luggage, children running around in and out of the pool area, screaming and hollering. The pool hours didn't seem to make a bit of difference, and they put is in a room directly across from the pool.
Housekeepers were good. The internet was "down" for three of our four days there and they didn't seem to care about fixing it. Seemed to be a little irritated that I would ask when it was going to be fixed. The swimming pool and hot tub were out of order for 2.5 of our four day stay and again they couldn't tell me when it would be functional and didn't seem to care. We were there with a grandson and the swimming was one of the main reasons we selected this motel. The front desk people were nice but were young and not very experienced or helpful. I believe there is a management problem and generally a lack of customer service. The price also was too high as compared to other area motels.
Room very spacious; comfy bed & pillows; good breakfast.
Sale price was great! Nice breakfast. Great location Paint peeling in bathroom. Sinks dirty. Remote battery dead
I booked my room on hotel.com so I paid $57 a night. Stayed in room 1504. For whatever reason I was upgraded to their top floor with a kitchenette, two queen sized beds, and a view of the mountains and water. (I booked a regular 1 queen bed room). The restaurant was really good but very pricey! The restaurant staff is so nice and super great. Food and drinks were tasty! I had the shuttle pick me up from the airport at 3:30am- takes about 20-30 mins for them to get there. They said the reason for the wait is that they were warming the van up (it was warm). The guy driving the van was extremely nice he even offered to make a breakfast run for me! If you're driving parking is easy and right out front of the building. Very close to downtown - if it weren't freezing we could have walked about 3-5 blocks to get to downtown! I would probably stay here again just because I like to travel cheap and this is the cheapest 3 star hotel in Anchorage. I am staying here again in April, will right another review! It wasn't the cleanest....the fridge had visible dirt in it. There were random brown splatters on the walls and ceiling. Hair in the bathroom (every where). Toilet and towels were about the only thing that was really clean in the bathroom. I will note the bedding was clean and smelled fresh! There is wonderful looking wallpaper on the walls and in the far corner (next to the bed I did not use) the entire corner of the wall is loose and you can lift it away from the studs in the wall. Every day I was there my key would not work (4 nights). It's kind of a pain to go from the 15th floor to get a new key. They blamed it on us because cell phones deactivate them however my boyfriend had it in his wallet the entire time. I had tried calling the night before my stay ended to see what time the shuttle left in the morning and no one would answer the front desk phone from 10pm-11pm. You can hear everything through the walls. Everything your neighbors do can be heard. Luckily we only had "neighbors" 2 of our 4 nights.
excellent view could not sleep due tp bed bugs
Coffee in lobby. Convenient to restaurants. The price for a cup of coffee
I like inlet towers for the value Shower drain very slow to drain. Toilet awkward location behind bathroom door. Old facilities. Hair on couch. Dirty baseboards. Poor air circulation.
Close enough to everything that you could walk. Large parking lot. Big room. Hotel itself is a bit dated and could use a makeover. Friendly staff. Rooms smelled a little musty.
location to airport
Not much the lobby was deceptivly clean and well built then going up stairs total opposite Room was broken in so many ways yellow stains in tub back splash broken like it had been punched base board not even attached to wall in most places entry door was loose which makes security an issue quick easy repairs unless maintenece is completely incompotent just about every applience out dated and worn down i could repair all damages in about 2 hrs not very happy and was looking for a month or more stay just doing trial run wont stay again and will not let any friends stay there.
Front office desk staff was fairly good. Close proximity to airport (~5 miles). Decent view from our 11th floor window. The carpet in the halls were quite stained, our AC in the room did not cool. The bathroom vent fan did work at all. There was a tube of caulk left on the floor. There were several things that were not clean including the bathroom counter and trim, and bathroom vent. The TV remote for the old tube-type TV did not work and the battery cover was just taped on. The staff did bring us a fan to cool off the room. That helped the temperature some, but largely the reason for running the AC unit was for cover noise so we wouldn't hear other rooms or outside noise as well as being able to close the blinds to make it darker so we could get to sleep early for our 2:30AM wake-up time for our flight.
Good location. Spacious room. Comfortable beds. Nice market nearby. Walkable to city center and parks/trails.
Their suggestion of another hotel They refused to check me in. Angel, the woman processing my check-in could not find my reservation. She was rude and inhospitable. I will never go back.
The room had heat and air conditioning. It was clean The bed was the lumpiest thing I've ever slept on.
Compared to other Hotel rates in area, rates were great. Room was large and had a microwave and refridgerator. Restaurant had good food. Bad- hotel is dated and needs to be renovated. Tv was 20 plus years. Bath had mold around tub and hot water was like warm. Sheets were wrinkled like maybe they weren't changed. They also were very thin. There was no fitted mattress pad or a fitted sheet. Mattress was warn out and had lumps.
Nice location in downtown Anchorage. Very friendly staff. A little noisy at night due to having to open the window. The stairways were a little tight for larger luggage
The staff made you feel as though you were home.
No doubt to their excellent service. Neat and tidy room made our stay comfortable. Location is great that we could reach out when just on foot. Definitely will stay with them for our next stay in anchorage.