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Attentive staff, classic location. In my view, the applicable rate should have included breakfast, which negatively impacts the value for money ratio.
area and service outdated room
The hotel is for people who travels for business. There are a lot of rooms and every day is so busy of business persons.I don't think is a hotel for vacation. It's seams a hotel for business time. the staff of reception was so bad
The personel's attention is always high. Intercontinantal is always a sure choice (Budapest, Praga,...)
Very comfortable and near the main attractions. no
Location, atmosphere No tissues in bathroom except in tiny packet, toilet paper hard and rough, toilet took 30-45 secs to complete flush (not environmentally friendly!)
Convenience hair dryer is poor.
We paid extra for royal executive and that meant that we dealt with a special staff on the 5th floor. They were extremely friendly and helpful, but I do not know how the regular staff was. The jacuzzi in the spa area was nice. I liked the executive lounge, but it was a pity that I could not make tea myself there while there was a coffee machine, but the service there was good. We paid extra for the executive lounge and asked for non-smoking and for a baby crib, since we have a baby. We received a smoking room and no carriage. I have stayed with several 4-star hotels and they always gave use cribs and they usually gave use bigger rooms than normal. Although the staff was nice and arranged for us to move to a non-smoking room on a different floor, we did not ever get a crib and the rooms were smaller than a 4-star hotel. One expected executive rooms to be larger than normal, but the only difference was that the writing table was L-shaped rather that square and since we had to move into a normal room to get non-smoking, we did not even get this advantage. The pool closes early on weekends and should be booked.
the breafast is really for every taste,all the staff of the reception is really helpfull and professional tv could be better
The gym, pool and spa and the michelin restaurant were closed.
The private reception on the 5th floor was very good Misleading when it says a private sauna and jacuzzi. Disappointed with the room
Immaculately clean room, comfortable bed, excellent service. The masseuse at the spa is fabulous! The steam room at the spa needed a good dose of bleach.
The hotel was very clean and the staff friendly. We went for a delux room on a special offer they had that included breakfast. The breakfast was available till 11.00am and had pleanty to offer every taste and requirement. The hotel Spa was really good although you do have to wear a swimming hat in the pool. You can purchase these from the Spa reception. The only down side was the fact that the hotel was a few miles outside of the city centre. Although we did not use the hotel for evening meals there are a few good places around the hotel area. The VIPS down the road from the hotel had a good range to offer and at reasonable prices.
Room was large. Service was efficient. Breakfast was very good. All as expected from a hotel of that price-class. Distance to airport was relatively short. For tourists of the town, location is a bit off-center. You will need to take a taxi or some other transportation to get to the center (old town).
the friendliness and cooperation of the staff, the facilities available, the free mini bar was a nice touch, the comfort in the room when the wifi did not work from my computer they had no way to fix it even though it seemed to be a problem with the wifi access point
The restaurant Dusty skirting boards, in need of some touching up here and there
Everything! I'm looking foward to staying there my next trip to Madrid.
central location, professionalism of reception staff unexciting breakfast
staff room room a bit dark
The atmosphere at the hotel was extremely relaxing. Staff were always attentive but never intrusive. Great Gin and Tonics The mojito cocktail that we had was the worst I've ever tasted.
Location of the hotel Cleanliness of the room was not as expected, especially in the bathroom. rooms are old and without any comfort.
My room was on a high floor. The location was quite good - it's a rich- ish business area, and the hotel is only a few hundred metres from the nearby subway (line 10) I asked for a room with a balcony, and feather pillows. Neither were provided. The pillows were particularly uncomfortable. Very thick, and a hard foam.
The location is quite good, close to the metro station, easy to get there from the airport by metro. Also the sorroundings are really quiet and nice, good to walk around.
good service quality, conventient location, tidy suite, various tv channels
Staff were very helpful and the location was near the business district at Maria de Molina with access to two metro stops that can take you anywhere in Madrid within 20 minutes Shower in my room was blocked, safe did not work too.
it has a good location; breakfast is good and the staff are very helpful The a/c was not working properly and it was hot in the room. there was an adolecent package tour group in the hotel and there was a lot of noise throughout the night
Centrally located Staff most helpful. Breakfast expensive
Good location w.r.t public transportation and connection to industry area East of Madrid, friendly staff, good restaurant