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Den snygga designen och en alldeles utsökt frukostbuffe som trots det höga priset (19Euros) var mycket prisvärd. Mkt vänlig och korrekt personal på hela hotellet. Lite rörigt i receptionen.
Nära Atoche Renfe (järnvägsstation, söderut i Spanien. Fina rum.
Hotellet är nära till tåg station, puerta de Atocha och att det är också nära till museerna, Reina Sofia osv
Fantastiskt läge nära de bästa museerna. Mycket nära till allt, bl annat till järnvägsstationen Atocha, varifrån man kan åka höghastighetståg. Nej
Rent och fräscht. Centralt och bra. Trevlig städpersonal. Personalen var inte den bästa. Ganska snorkig, eller om det berodde på att de ej kunde engelska, ska jag låta ha osagt. Märkligt med en bar som stänger så tidigt och att det ej gick att beställa upp dryck under de timmar som baren var stängd. Tror att det är lättare att få tillbaka gäster som inte kan spanska om det finns personal som åtminstone kan lite engelska. Tror att receptionen behöver en chef som också är ledare. Den kändes splittrad.
Hyfsad närhet till Atocha var den huvudsakliga anledningen till hotellvalet Helt omöjligt att få ner temperaturen i rummet, luftkonditioneringan avstängd "fölr säsongen" och inte basedad på utomhustempen, väldigt svagt att behöva stå ut med 26-27 grader i rummet, trafiken utanför gjorde det omöjligt att öppna fönstren, knappast något man förväntar av ett 4-stjärnigt hotell, receptionen bara idiotförklarade mej genom att påpeka att - " 26 grader ärr omöjligt i november"! Frukostpriset var väl knappast rimlift det heller, med det viosse vi i alla fall på förhand
Carlton i Madrid. Mycket bra läge för ett par dagars vistelse i Madrid. Gångavstånd till Prado museet och museet för modern konst Reina Sofia samt Botaniska trädgården och parken El Retiro. En liten miss i toalettstädnngen. Lite kvavt på rummet,klimatanläggningen producerade bara varmluft
Närhet till Prado, Reina Sofia, Retiroparken, järnvägsstationen mm.God frukost.
location was great ideal for sight seeing easy to get to from aerport metro station right outside the door (Anton Martin) stop . Lots to done an see magic city
Location: metro outside hotel, and convenient for museums, gardens and parks. Quiet and clean room; fridge. Air conditioning was a little confusing, and not very effective. Price of breakfast (though this was reduced if you pre-ordered).
service: breakfast till 11.00 no water cooker; much bed, less room; airco out when absent.
The poaition is great The room was small and the toilet smells
The staff were friendly and efficient. It was extremely clean and comfortable. Ours was just an overnight stay as we were catching a flight the next day. We were upgraded to a premium room which was really nice, however on entering the room you could smell it was a smoking room which we didnt want but within minutes at reception they changed our room without a problem and we still got a premium room! I needed to print something off for business which was done for me without any problem but I thought 15cents a page a bit steep pricewise, other than that, perfect!
The hotel staff were excellent very helpful and always had time to chat and answer any questions. They were redecorating the bar so if we wanted a drink they had to bring it out in reception
When I checked in with my passport the girl realized it was my birthday and she congratulated me and also when I arrived to my room later I found chocolates in my door, and I thought it was a nice gesture. no
Location of the hotel was good for a day in Madrid. The room was clean. The only negitive was the safe wouldn't work.
Excel location on a main street, good crew attention, close to metro station well, rooms are small but it happens all around Europe
Accesibility. It was a step away from the Metro, and very close to shopping and restaurants that were pretty reasonable compared to Gran Via.
The hotel staff was very friendly and kind. He speaks English well and his explanation was to the point. The Hotel location was very good. It's easy to access to Estación de Madrid-Puerta de Atocha. If we walk for 5 minutes from the Hotel, there were some restaurants. One problem was that there is no safety box in the room. The receptionist kept our passports in the reception.
The hotel is overpriced for it's location and the type of room I was given. The room was tiny and had no natural sunlight. As well, the morning when I checked out, the front desk person was rude and seemed extremely anxious/nervous.
Just 50 mtr. from Atocha high speed train (AVE).Walking distance.The WIFI access is expensive but works fine. the single rooms are too small.
The location is most convenient to the Atocha train station and the nearby Retiro Park. Also very walkable to the fabulous Museo del Prado. The rooms are very small and worse, the ventilation system is terrible. We were there in between seasons (no heat and no air-conditioning). The room was miserably hot and when we complained, the staff replied "the whole hotel is hot."
a large room,location internet, the floor was a little sandy
Helpful staff No safe in room.
The best point of this hotel is its location, across the street from the train station. This was very convenient, and I was also able to walk to some interesting plazas and places to eat. The room is very small. It served my needs well traveling alone, but would have been very tight with more than one person in it.
nothing honestly rooms are too small ,no restaurent in week ends and transport is not good
The reception and the receptionist, incredibly helpful and nice
Across the road from Etosha station and Metro exits by the hotel. 10min walk into old town centre and close to central park and other big attractions. Good location. With all new hotels these days, the bedroom walls were too thin and hence woken up in the early morning by people in the corridor or next door.
location of the hotel is good. Very close to the Prado museum and Parque del retiro. 500 meter to Atocha train station where you can take high speed (and normal) trains to other Spanish destinations. Also, if you don't arrive too late or too early you can take the airport express bus to Atocha station. Is however on a 2x4 lane street but it has 2 windows, 1 with 'single' glass and another one with double glass so it keeps the sound from outside away (however the inside sounds are passed on rather easily...). Hotel has free wireless internet. doors are with key cards. no mini bar, though it does have a hair dryer. the hotel does not offer breakfast though reception is connected with a small restaurant next door where you would be able to eat something. there are other places around as well where you can get breakfast. food is ok but not spectacular.
We chose it only for its proximity to the Prado and it was great to be right across the Paseo. It was our first hotel in Spain and therefore the room seemed quite small, but not unusually so judging by most hotels we stayed in afterward.
The location is fantastic and it is fun to visit the restaurant and enjoy watching the local folks. Our room faced the main avenue that runs past the Prado and was amazingly quiet. It was the best night sleep we've ever had in lively Madrid. The hotel staff could be a little more proactive in dealing with customers questions.
The staff was very professional and extremely helpful. They made a show reservation and advised on special cab arrangements to the airport. Each person was helpful when asked but were not overly pushy. The rooms were very comfortable and provided the essential needs. Very convenient to museums, parks, bus/cab service, train station and easy walk to various plazas/restaurants. Lack of some artwork/pictures in rooms. Ice machine in hotel.
Very central, clean, easy Small room, could not turn of the radiator which was very hot during the nights
Great location for visiting the big three Madrid art museums and near the railroad station. Some rude behavior by a few staff members, especially one evening waiter in the restaurant.
Even if there are many better location hotels around this area, location could be their strength if you want to visit museum or other area of city to take a day trip departure at atocha station. The quality of staffs is suspecious, room was not deserving fair enough space.
Location, Staff, price Air conditioning noisy
Great location in Madrid. Close to train station,Prado,downtown Madrid. Easy walking around area. Restaurant was very good and convenient.
Well-located. Internet access. Quiet, despite location on a busy road. Cheap for a city hotel. My room stank of stale cigarette smoke. The cafeteria was closed for the week, meaning that there was no food available in the hotel, but there had been nothing on the website warning of this. Staff were surly at times and not particularly welcoming.
The hotel is in an amazing locations. Close to lots of attractions and fun things to do. The room was very clean and have a cool vibe. Very spacious and lots of amenities. The desk attendant forgot to give me my passport back - I felt a little weird about that.
Friendly front desk service, modern rooms, good location.
Personable Service and a very quiet room in a convenient location!!! Nothing. It was perfect!
This hotel is absolutely lovely. When you book online, you are never positive what the hotel will actually be like when you arrive. We stayed in one of the attic rooms and it was very charming and lovely. Staff was INCREDIBLE!! Highly recommend to all No!