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The beds were amazingly comfortable, the housekeepers were not only very amusing but extraordinarily nice. The hotel was insanely clean and had a very comfortable feel to it, as if a lot of fancy people had been through it over the years. The location is good, but not great, for accessing most of the touristy stuff in Madrid. But I found the Prado (directly beside the Ritz) to be horrifically overcrowded compared to some of the other museums like Sofia Reina just down the street. Note: Not really easy to access via metro, I'd recommend taking a taxi to/from. Take the following review with a grain of salt. I am a young person who grew up poor and wanted, for once, the "Ritz" experience: While I am a big fan of trying new things, I have to say that the Ritz experience just wasn't for me. I don't mean to be crass, but if I had a fistful of fives - I can think of a few places I'd rather spend it than tipping the endless stream of people trying to help me with things. Additionally, there is a little doll that you place on your door if you do not wish to be disturbed. Note: Don't leave the doll up for very long, because if you do, they will call your room until you answer so that they can ask when the next time they can come in your room is. I nap maybe... 2-3 times per year at most, and I am severely irritated that they felt the need to call during my biannual nap to ask me when they can come in my room. Instead of changing my sheets 3X per day, how about leaving me the hell alone when I have my DO NOT DISTURB DOLL up? Perhaps I am not cut out for the lifestyle, but I don't want/need people treating me like a helpless child, yet simultaneously making me feel "lower" than they are. Every time I offered a "no thanks, I don't need a taxi, I'm walking" or walked into the hotel from the street, I received these weird looks of incredulity/disdain that I didn't particularly care for. When I brought my own luggage downstairs on checkout I absolutely horrified the front desk attendant. Why the need to treat people like this? I have no idea. My recommendation? Take the $500 per night you'd spend here for the standard room and split it in half. Take $250 / night to spend on some other hotel's suite. Take the other $250 and stick it back in your pocket.
Staff was delightfully enthusiastic. Setting was beautiful!
The pleasure that a very comfortable and opulent hotel can give. The reception rooms are magnificent and staff and service were excellent, as you would expect.
We liked this hotel very much, luxury. Staff was very polite, we arrived 13 p.m., check in should be 14 p.m., we were offered to wait 20 minutes and offered drinks free of charge. In room we also found compliments, it's very nice, when you arrive. Buffet breakfast costs 30 eur per person.
The room The location The general ambience We reserved a room with breakfast thru 'get a room' and surprised to see that it was not a buffet breakfast!!! for getting the buffet breakfast we needed to add some more money.... Not all the recommendations of the concierges were good, sometimes it seemed like they recommended places that they had personal interests/connections in.
I loved the hotel, the look of the outside and the entry. The service is not what I have experienced at other Ritz hotels. The rooms were dated.
Old world charm and location. Great lobby and dining rooms Room furnishings and hall carpets need refreshing
The location, comfort and style. We stayed at the hotel 7 days and the 4th day we had to ask to vacuum the room. Only one arm chair fitted into the small room we had. Cleaning inconsistent. Not much selection at breakfast even when it was very expensive.
Fantastic, we generally dont spend that much money for a hotel but after a terrible experience the night before, it was worth it!
Hotel staff were fabulous ,location excellent As long as you dont mind a bit of faded grandeur and pink wardrobes an excellent choice
Mycket bra hotell, utmärkt läge. God frukostbuffè.
Läget, servicen, designen, småskaligheten, renligheten Nej
Personal och faciliteter var väldigt bra - de var vänliga och hjälpsamma, precis som man förväntar sig som gäst, och det var rent o snyggt. Läget är helt fantastiskt och gör hotelelt extra prisvärt - det ligger mitt i Madrid och det är 5 min promenad till metron vilket gör att man bl.a. tar sig till flygplats på 30-45 min för endast 2 euro!! Nej!
Perfekt läge - mitt emellan prado, thyssen och reina sofia. inte långt till shopping. en uppsjö av inspirerande restauranger och folkliv inom gångavstånd. vi kommer rekommendera hotellet med glädje. Nej definitivt inte
Ett utmärkt hotell i city. Lugnt och trevligt, nära till allt framför allt muséer, botaniska trädgården, tunnelbana och pendeltåg. En halvtimme med tunnelbanan till flygplatsen är perfekt. Trevlig personal, goda frukostar och snygga rum, hyfsat stort badrum. Personalen talar engelska. Nej!
Location of hotel Comfort of bed was spolt by squeaking everytime you moved in the bed!
The calm atmosphere and the beautiful interieur. Luxurious but still nice and comfortable. The price of two drinks was about the same as the price of one flight ticket back to Oslo . . . .. .
The location was perfect because our goal was to be able to visit the three major art museums within walking distance to our hotel. Parks, restaurants and shopping were also right there. The concierge was excellent in making flamenco arrangements for us. When I called ahead to check our reservation, the clerk answering the phone said that we would need to stay in one queen size bed and that to have twin beds would cost 500 euros per night. When we arrived, the registration clerk upgraded us to two twin beds at no extra cost.
Staff was unfriendly
Close to museums Over priced! Everything is outrageously expensive. Staff is not interested in the guest. No room facilities for heating water for coffee or tea. Not enough towels.
Great location. Beautiful old hotel. Concierge excellent. Breakfast very expensive. Staff was not well informed of the hours of restaurant.
Great bed and amazing pillows....very quite despite its central location. Quite expensive breakfast (buffet) for what is offered.
its close proximity to museums and sites. the high cost for internet usage.
Have stayed there before and was 'welcomed back'. It is ideally located, overall a very pleasant hotel. Excellent staff.
Utmärkt läge och trevlig personal. Man placerade oss först i ett rum utan dagsljus, avsides vid köket. Det var uppenbart att detta var taktik för att man skulle ta ett rum med tillägg, vilket vi också gjorde. Antar att detta är en strategi för att erbjuda ett lägre pris, men ändå ta ut mer i realiteten. Ganska fult...
Hotellet är nära till tåg station, puerta de Atocha och att det är också nära till museerna, Reina Sofia osv
Fantastiskt läge nära de bästa museerna. Mycket nära till allt, bl annat till järnvägsstationen Atocha, varifrån man kan åka höghastighetståg. Nej
Rent och fräscht. Centralt och bra. Trevlig städpersonal. Personalen var inte den bästa. Ganska snorkig, eller om det berodde på att de ej kunde engelska, ska jag låta ha osagt. Märkligt med en bar som stänger så tidigt och att det ej gick att beställa upp dryck under de timmar som baren var stängd. Tror att det är lättare att få tillbaka gäster som inte kan spanska om det finns personal som åtminstone kan lite engelska. Tror att receptionen behöver en chef som också är ledare. Den kändes splittrad.
Nära Atoche Renfe (järnvägsstation, söderut i Spanien. Fina rum.
Den snygga designen och en alldeles utsökt frukostbuffe som trots det höga priset (19Euros) var mycket prisvärd. Mkt vänlig och korrekt personal på hela hotellet. Lite rörigt i receptionen.
The location, the staff, the room decorations, the room service, the quiet at night and particularily the breakfast. hi speed internet, Rather small elevators [to be expected in a building of that age], A/C a bit undersized.
It's clean easy access hotel No food available in the afternoon (not even a sandwich)after our arrival.
Clean, nice staff. Great location. Strongly recommended!
Eftersom generalstrejken den 29 september 2010 hindrade mig att flyga vidare till min destination i norra Spanien behövde jag ett hotellrum nära Atocha för att kunna ta ett tidigt morgontåg norrut nästa dag. För mina syften var läget perfekt, liksom det faktum att jag kunde få ett rum med kort varsel. Rummet utmärktes av en särpräglad design (ex.vis stor plasma-TV monterad på stor ställning av rostigt industrijärn) som jag fann mer intressant än trivsam. Men detta är en smaksak som jag inte håller emot hotellet. Däremot saknade jag gammaldags funktionalitet: där fanns exempelvis ingen bänk att lägga upp resväskan på så att man enkelt kunde ta upp de saker man behövde. Andra småsaker skulle kunna nämnas, men förmodligen berodde allt på att det var ett handikappsanpassat rum (som jag fått pga den stora anstormningen av resenärer som inte kom vidare från Madrid den dagen), och att funktionaliteten var av en art som inte var anpassad för mig (som icke-handikappad). Men i det krisläge som rådde pga generalstreken var rummet fullt adekvat.
Mottagandwet vid ankomst och service var utmärkt
We chose it only for its proximity to the Prado and it was great to be right across the Paseo. It was our first hotel in Spain and therefore the room seemed quite small, but not unusually so judging by most hotels we stayed in afterward.
Very central, clean, easy Small room, could not turn of the radiator which was very hot during the nights
Well-located. Internet access. Quiet, despite location on a busy road. Cheap for a city hotel. My room stank of stale cigarette smoke. The cafeteria was closed for the week, meaning that there was no food available in the hotel, but there had been nothing on the website warning of this. Staff were surly at times and not particularly welcoming.
The staff was very professional and extremely helpful. They made a show reservation and advised on special cab arrangements to the airport. Each person was helpful when asked but were not overly pushy. The rooms were very comfortable and provided the essential needs. Very convenient to museums, parks, bus/cab service, train station and easy walk to various plazas/restaurants. Lack of some artwork/pictures in rooms. Ice machine in hotel.
The location is fantastic and it is fun to visit the restaurant and enjoy watching the local folks. Our room faced the main avenue that runs past the Prado and was amazingly quiet. It was the best night sleep we've ever had in lively Madrid. The hotel staff could be a little more proactive in dealing with customers questions.
Even if there are many better location hotels around this area, location could be their strength if you want to visit museum or other area of city to take a day trip departure at atocha station. The quality of staffs is suspecious, room was not deserving fair enough space.
Great location in Madrid. Close to train station,Prado,downtown Madrid. Easy walking around area. Restaurant was very good and convenient.
Great location for visiting the big three Madrid art museums and near the railroad station. Some rude behavior by a few staff members, especially one evening waiter in the restaurant.
location of the hotel is good. Very close to the Prado museum and Parque del retiro. 500 meter to Atocha train station where you can take high speed (and normal) trains to other Spanish destinations. Also, if you don't arrive too late or too early you can take the airport express bus to Atocha station. Is however on a 2x4 lane street but it has 2 windows, 1 with 'single' glass and another one with double glass so it keeps the sound from outside away (however the inside sounds are passed on rather easily...). Hotel has free wireless internet. doors are with key cards. no mini bar, though it does have a hair dryer. the hotel does not offer breakfast though reception is connected with a small restaurant next door where you would be able to eat something. there are other places around as well where you can get breakfast. food is ok but not spectacular.
Location, Staff, price Air conditioning noisy
The hotel is in an amazing locations. Close to lots of attractions and fun things to do. The room was very clean and have a cool vibe. Very spacious and lots of amenities. The desk attendant forgot to give me my passport back - I felt a little weird about that.
the cleanness and environment, the hotel staff and the new look of the hotel there was not enough space to put all the things in the room
Ease of check-in and out, helpful/friendly front desk, great that it was 5 minutes from the train station Breakfast too basic/uniform, emergency light in room was too bright at night
This was a very clean and comfortable place to stay. Hotel staff was very helpful.
Good space in room, good clean and modern furniture, not overwhelming and very trendy. Good location. Some artwork on the walls will be helpful. Need to provide wash cloth/ loofah for the bathroom and more care supplies: conditioner, body wash, lotion, tissues, etc.
Very small rooms but simple and clean. Morning lunch bag at your door with a self serve coffee machine downstairs in a lounge area. It was friendly and great.
great location, helpfull staff, modern interior, coffee machine and water at disposal the breakfast (bag) should contain few more items
The hotel staff was super friendly, and the room was very nice and chic.. We booked the Large Double Room which was spacious and great value for money.
Heavy noice from the streat
This time a quiet rom
Homely, clean and neat facility managed by a old family.. Very close to the Prado musuem.. There is a small locker in each room Little noisy.. Partitions between rooms are of wooden plys.. Quite disturbing if you are a light sleeper
Excellent location - literally 5 minutes walk to Prado and Thyssen Museums and an easy walk to many other places including Atocha railway station - good for trips out of town. Managers/staff friendly - despite basic English - and clearly concerned about our security. Easy to use in room safe and free WiFi. Double glazed windows mean a quiet room when you need it - but you can open and enjoy the streetlife below. No complaints.
I like this hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!! Nothing
The hostal is situated about 10 minutes walk from Atocha train station so I could organize my tours to other cities like Toledo and Segovia. And the Puerta of Sol is only about 10 - 15 minutes as well.
The rooms were spacious and clean. The staff were exceedingly rude. When it came time to check out (and we were on time), undue pressure was placed on us to vacate the room as quickly as possible and they were decidedly rude. After knocking on the door, the lady pointed to the exit as if to say 'Leave now...' Utterly ridiculous.