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Mycket trevlig personal med bra service. Kanonfin frukostbuffe där det fanns allt. Perfekt med gratis transport till flygplatsen. Det var en bit att gå (ca 20 min) till tunnelbanan. Lite jobbigt i långa loppet med många turer in till stan.
Deras "shuttle"service kan förbättras,hämtningen tar för lång tid,samt att det går inte att boka avresa,utan att man måste vänta i lobbyn på att få en transport.LOGISTIK
Bra och lugnt områda, nära allmänna kommunikationer. Tyvärr var inte den aviserad poolen öppen trots 38 graders värme i skuggan!
Trevlig personal, bra frukost, fin pool, lugnt område Att poolen är för lite öppen, 11-20, man vill gärna ta morgon och kvälls bad. 9-22 skulle vara ok.
Ingen ventillation i rum och badrum utan via fönster.Inget utsug i badrummet.Detta gäller gamla delen.Det fanns en nyare del också.
Comfortable bed. Laptop in room. Close to metro, free parking. The bathroom was not properly cleaned. Shower pressure was poor. Room service food was poor value and quality. Breakfast buffet was very expensive.
Free Parking on site, pleasant neighbourhood. Personnel poorly trained. No maps available at reception or any information shared with clients regarding restaurants and shopping near by. Seems receptionist knew less than us!!! Also hospitality offered for our small dog seemed at first glance exceptional; however, dog bed and plate offered dirty with stains from previous use. Better not offer a service if not at a standard quality - at least. Room (triple) evidently cramped and too small. All tv programs (but one) in Spanish ...it is a standard sewrvice throughout Europe and when paying about half the rate charged to have at least several satellite international channels for visitors. Breakfast overated and overcharged, skipped. Overall madrid not our favourite town...go to Portugal!
Laptop and internet access provided in room. The hotel Restaurant and Bar did not open for the duration of our stay and there are no decent alternative places locally. If you stay here be prepared to go into town for everything
in room computer facility no instructions about the use of the high tech shower
The high standard of cleanliness and proximity to metro 1 more pillow would be good
Free internet, very good breakfast buffet, quiet neighborhood. We asked about a local car hire agency, and were directed to a location within 15 min walking distance. It turned out to be to over one hour and it was closed because it was Sunday.
Very accommodating for children and pets. Helpful reception staff. Proximity to Metro and Airport. The fact that I was assured that my Debit Card would be used solely for reservation purposes, only to find that the entire amount for two rooms had been taken from my account on the day of booking. This left me in an awkward situation, as my daughter who I was meeting there was meant to be paying for the rooms. The only other complaint is that in order to arrange the shuttle to the airport, this had to be arranged the day before.....of which I was not made aware.....this meant that as there were five of us, we had to get two taxis, which proved extremely expensive.
The rooms are clean and it was Metro is close-by. The metro runs only till 1:30
It was clean the staff was helpful. It was distant away from everything long subway rides and walking right middle of residential mieborhood.
Ultra modern design, comfortable, clean room Reception hardly speaking english, not enough attention to customers,
breakfast, room design and comfort internet in the room not stable
Price of hotel was cheap, very clean, highly recommended! Distance from the main centre of Madrid, took 30-35mins by metro to get to Sol.
The hotel is very modern and clean. The staff is helpful. The Wifi was not good and I couldn't connect to internet in the room.
Everything is great except the location was a bit far from the center. 45 mins to center. The hotel is great very comfortable and clean. Everything works great: bed very comfortable A+, bathroom big, aircondition very cold, wifi works great, they change the sheets everyday that is an A+, The price per night 49.00euro. Good price for great hotel. The mini refrigerator wasn't cold at all.
Hotel is nice after reconstruction. Verym nice rooms and cleanliness. Smoking in restaurant is awful, especially in course of breakfest. Please cancel it!
Breakfast, Proximity to city centre...
Large room, excellent breakfast
Stort fint lyxigt hotell, ett av de bästa i sin prisklass I Madrid. Verkligen värt att rekommendera. Lite långt ifrån city. Shuttle service till airport. En av hissarna funkade dåligt under vistelsen.
Priset var utmärkt för ett hotell i denna klass Det ligger lite off, 30 min buss till city och 15 min promenad till närmaste shopping-restauranggata.
very clean no
Very clean and comfortable. Wide bed. Unfortunatelly the waterpool at the end of September was already closed.
Convenient to airport but also in suburban area so local shopping/cafes available
friendly staff, excellent breakfast location, paid parking, no decent view
near exhibition center
Great staff, multi-lingual. Wouldn't change a thing.
Reception staff were extremely helpful and gave good information. Excellent links with the Metro for the centre of Madrid. Good parking facility which is essential in Madrid.
Practical location between airport and city centre. Close to Metro station. Poor sound proofing of room walls. Buffet breakfast too expensive. Breakfast in local cafes much better and close by.
Very convenient transfer to the airport (by bus) and to the downtown (by metro) When we came there was no extra bed in our room however the desk staff knew that we reserved it. We had to ask for it. The air condition in our room was completelly out of control. It worked "full power" even we tried to tune it down or to turn it off, because the temperature became to low. The desk staff inform us that the only way to stop it is to switch off the fuse. We did is succesfully and this way we survived.
The rooms were nice. The helpfulness of the staff.
Room was very clean and quiet. Reception was polite and helpful. I purchased this room based on the fact that it had an airport shuttle and breakfast. When I arrived at hotel, I was advised that the shuttle starts running at 8 am. I had to leave for the airport by 7 am. I had to pay 12 euros for a 4 minute ride. Would be nice if the booking had given the shuttle hours. Also, breakfast doesn't start until 7:30 am, so I missed that, too. Rooms are very small. My knees hit the shower when I sat on the toilet and I'm not a big person. Food is a big issue. They do not have a restaurant and there are no places to eat down the street. I had to walk along the freeway and cross to the other side for dinner. Not something I like to do as a female traveler. Had air in the room, however, I could not control it. I would set it but there seemed to be a setting that turned what I set it at off. Needless to say, it was too warm in the room.
helpful staff even on our late night arrival. clean and quite. location a little hard to find.
good modern room very expensive wifi ,and hotel airport bus. with these matters resolved good base for overnight flight connections
The staff should be more aware to tell directions to the airport, that is just nearby.
The rooms decor are nice and rooms are clean and in a residential area. Good buffet breakfast and best croissants I have ever had. Taxi fare from airport to hotel is 15 Euros. (surcharge included) Hotel is bit far to the city, a fair walk (15 mins) to the metro, hotel has provided everything for toiletries but no shower cap.
Worst thought air conditioning sistem. Shut the air above the bed and can not be directed to blow in another direction. You can not sleep with the air on , is very hot with no air. Parking is very small.
Comfortable and well presented place. Easy to find with GPS but it may have been more difficult to find from a map. It would be helpful to have a map of the immediate area of where the shops and bars are if you are staying more than over night.
The room was clean and comfortable.
Quiet location, very near to IFEMA, Madrid Trade Show Very poor breakfast, smallest TV ever seen in a hotel.
helpfulness of staff
Really calm, neat, attractive, very good design, food delicious, stuff polite. Walking distance to the nearest metro station, not far from the Congress Center and the Barajas airport.