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Globally, everything was excellent. The reception staff were not able to provide us clear informations about madrid or on how to get there. as well as point us some specific restaurants in the map.
Do design da Iluminação e do conforto do Hotel
I feel confortable in this hotel... Its new and very clean...Theres a Free Wi Fi internet which is very helpful for the traveller...Staff are helpful........ The design of the hotel is nice...Recommended for budget traveller..... This is perfect for me! They dont have shuttle bus from the airport...
Modern and relatively large designer rooms Breakfast is expensive and not so good
Very spacious and comfortable room, friendly staff, free wifi. Excellent breakfast. Great value for money.. Only a 10 minute taxi from the airport. A little far from resturarants, shops etc especially quiet on weekend, but bus stop to city is nearby.
Lots of space in the room, free wifi Warm water wasn't very warm at all.
Optimize the sinalization. It's no easy to find the hotel who come from Metro or Bus.
This hotel has a really good value for money. When my husband and I stayed the accommodation included free mini-bar (non alcoholic drinks and beers) and wifi internet connection. Most of the staff in the hotel offered a very good service. The hotel location is good if you come by car, but is you have to rely on public transport this hotel might not be convenient - the nearest metro station is located aprox 15 minutes walking distance . Also, in despite of being a new building and having big spaces, it didn't have a sauna or swimming pool only a small fitness area.
Nice design, attentive person
Clean rooms, good breakfast and conformable parking. Some problems about the internet connection in the rooms.
ease of access
Swimming pool, staff, great bed. Prices at the bar.
The hotel was pretty well located. The breakfast was good, though cost 15€ extra! Friendly staff and free WiFi in all rooms was convinient The air conditioning was a serious problem. The windows were locked and couldn't be opened. It was feeling very bad in the room. I was there for two nights and I couldn't sleep at all due to the stagnated hot air inside the room. I won't go there again if the problem with air conditioning is not sorted!
Very helpful staff who couldn't do enoguh.
Nice rooms, many possibilities (pay per view movie rents, internet (wifi) etc.), nice location
Good communication to city center, good value, design rooms, cleaning even after 14pm, free internet access Light smoke smell in the room, unable to open window (locked)
The staff was wonderful; hotel was clean and modern and in a good location relative to airport and downtown Madrid
that it was close to highway and the centre
It was fine.... The internet did not work properly......big problem in Europe
nice hotel, internet connection, and good access to public transportation in hotel was big noise during the day - drilling and banging
We stayed here on a previous trip 2 years ago and were happy to stay there again. It is a good hotel and quite affordable. The people in the shops and square were also helpful and friendly. The hotel is about 1km, an easy 5 minute walk, from Barrio de la Concepcion Metro station. This is not a problem but needs to be taken into account. The Metro station is on a bit of a branch line. The service is very frequent but it means you will need to change trains at least once and often twice. Again this is not a problem as long as you are aware of it and factor in the travelling time.
The Hotel was very clean, the staff was helpfull! The location is pretty far fom the airport( we had to change a lot of subways) but it is a very nice hotel it worth all the money!It is close to Alcala street about 15 min walking! Enjoied staying there!
Breakfast Damaged floors
Staff was kind location convenient, central. Heater did not work well, very cold night... in my friend's room, very hot!! Noises during night from garage or somewhere. We were in room 101 parking is really complicated... poor distribution of space carpets very old no clean, dust These are things that can be improved... I hope they do! :)
location, value for money
Pleasant atmosphere at the desk... helpful staff. Cleanness of the room Other guests returning late at night made a lot of noise... woke us up and were very unkind.... but of course it wasn't the hotel fault!!!
comfort, clean far from the center of the city
Access to transport. The metrostation is about 10 min. walk from the hotel and it takes you about 20 min. to get to the Plaza Del Sol via metro. Right in front of the hotel there's a bus stop with buses going right to the center of the city. The hotel is worth its money, it's clean and nice. There are 4-5 cafes and restaurants nearby with a very affordable menu, so I don't advise you to pay for the berakfast in the hotel. The staff is polite and helpfull. If you need to get a comfortable stay for a good price this is the right place for you. When we arrived there was only one pice of a small hotel soap. No shampoos or anything else. No refrigerator, nut it wasn;t a problem for me as I used to eat in numerous Madrid's cafes.
NIce hotel and godd neighbourhood
I stayed only to sleep in the Hotel but everything was fine! nothing to complain!
We had a nice comfortable & clean room. The staff was ready for us. Check-out was quick. We found the parking to be very expensive - these rates should be posted.
Quiet Friendly staff Accommodating Clean Hot shower Air conditioning Walking distance from metro Close to grocery stores Restaurants near by
The front desk clerks were eager to speak English even though I tried to speak Spanish with them. They were very friendly and helpful. There could be a little more storage room in the room. Since we had a lot of luggage (three adults), there was not enough room for all suitcases and cloths. However, the room was for sleeping purposes only, so it did not really matter too much.
The beds are very hard and did not sleep well.
help of multiligual staff, great value, large clean room. distance from underground station.
the reception open and helpful all night a little bit far from the metro, lacking bathroom set and no vegetarian food.